ITIL (Information Technology Infrastructure Library)
UK

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL over the 6 months to 4 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
4 May 2024
Same period 2023 Same period 2022
Rank 51 55 76
Rank change year-on-year +4 +21 -17
Permanent jobs citing ITIL 4,503 5,523 7,342
As % of all permanent jobs advertised in the UK 4.57% 5.33% 4.69%
As % of the Processes & Methodologies category 5.32% 5.58% 4.91%
Number of salaries quoted 3,553 4,020 5,574
10th Percentile £27,500 £28,000 £26,538
25th Percentile £34,000 £35,000 £35,174
Median annual salary (50th Percentile) £49,990 £47,500 £48,000
Median % change year-on-year +5.24% -1.04% +6.67%
75th Percentile £63,000 £63,750 £62,500
90th Percentile £75,890 £77,500 £74,925
UK excluding London median annual salary £44,274 £43,250 £44,000
% change year-on-year +2.37% -1.70% +3.53%

All Process and Methodology Skills
UK

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 84,620 99,018 149,592
As % of all permanent jobs advertised in the UK 85.90% 95.62% 95.60%
Number of salaries quoted 59,724 58,165 83,321
10th Percentile £29,000 £34,000 £33,500
25th Percentile £40,000 £45,000 £43,750
Median annual salary (50th Percentile) £55,000 £61,500 £60,000
Median % change year-on-year -10.57% +2.50% +9.09%
75th Percentile £72,500 £81,500 £80,000
90th Percentile £92,500 £100,000 £96,250
UK excluding London median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +9.38%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Salary Trend

3-month moving average salary quoted in jobs citing ITIL.

Salary trend for ITIL in the UK

ITIL
Salary Histogram

Salary distribution for jobs citing ITIL over the 6 months to 4 May 2024.

Salary histogram for ITIL in the UK

ITIL
Top 19 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the UK over the 6 months to 4 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +14 4,151 £49,000 +3.16% 816
UK excluding London -4 3,283 £44,274 +2.37% 639
Work from Home +12 1,620 £54,048 +7.03% 315
London +14 1,114 £58,500 +6.07% 222
North of England +25 918 £41,774 +4.44% 176
South East +7 859 £50,000 +11.11% 153
Midlands -14 512 £42,500 -5.56% 102
North West +7 463 £43,500 +2.35% 99
South West +7 456 £50,000 +11.11% 90
West Midlands -11 358 £47,023 -1.01% 64
East of England +14 306 £37,500 -25.00% 66
Yorkshire +31 304 £41,774 +4.44% 48
East Midlands +4 152 £32,500 -19.75% 38
North East +10 151 £35,000 -7.28% 30
Scotland -40 144 £47,495 -0.24% 45
Wales -22 62 £47,500 +32.56% 16
Northern Ireland +18 16 £28,750 -16.06% 5
Isle of Man - 13 £50,000 - 3
Channel Islands 0 4 £85,000 -5.56%

ITIL
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 497 (11.04%) Microsoft Exchange
2 321 (7.13%) SharePoint
3 38 (0.84%) Confluence
4 37 (0.82%) CMS
5 32 (0.71%) Skype for Business
6 29 (0.64%) WebLogic
7 26 (0.58%) IIS
8 18 (0.40%) OpenStack
9 9 (0.20%) IBM Notes
10 8 (0.18%) Exchange Server 2013
11 7 (0.16%) Apache
11 7 (0.16%) WebSphere
12 6 (0.13%) EPiServer
12 6 (0.13%) Exchange Server 2000
12 6 (0.13%) Oracle Workflow
12 6 (0.13%) SharePoint 2010
13 5 (0.11%) Exchange Server 2010
13 5 (0.11%) SAS
13 5 (0.11%) SharePoint 2013
13 5 (0.11%) WordPress
Applications
1 515 (11.44%) Microsoft Office
2 148 (3.29%) Microsoft Excel
3 48 (1.07%) Microsoft PowerPoint
4 33 (0.73%) MS Visio
5 18 (0.40%) Microsoft Project
6 12 (0.27%) Trello
7 5 (0.11%) Spreadsheet
8 4 (0.089%) SPSS
9 2 (0.044%) CATIA
9 2 (0.044%) Chatbot
9 2 (0.044%) NASTRAN
10 1 (0.022%) Adobe Creative Suite
Business Applications
1 90 (2.00%) Dynamics CRM
2 38 (0.84%) Remedy ITSM
3 35 (0.78%) NEC Housing
3 35 (0.78%) Sparx Enterprise Architect
4 22 (0.49%) PlanetPress Connect
5 15 (0.33%) Fidessa
6 13 (0.29%) Infor SunSystems
6 13 (0.29%) iTrent
7 11 (0.24%) SAP S/4HANA
8 10 (0.22%) NetSuite
9 9 (0.20%) SAP CX
10 8 (0.18%) Dynamics NAV
11 7 (0.16%) Dynamics GP
11 7 (0.16%) Elite 3E
12 6 (0.13%) Aladdin
12 6 (0.13%) thinkFolio
12 6 (0.13%) Workday HCM
13 5 (0.11%) Oracle 11i
13 5 (0.11%) Oracle EBS R12
13 5 (0.11%) Oracle ERP
Cloud Services
1 1,352 (30.02%) Microsoft 365
2 1,258 (27.94%) Azure
3 349 (7.75%) AWS
4 310 (6.88%) Entra ID
5 216 (4.80%) Power Platform
6 176 (3.91%) SaaS
7 158 (3.51%) IaaS
8 137 (3.04%) Azure DevOps
9 113 (2.51%) PaaS
10 101 (2.24%) OneDrive
11 84 (1.87%) PowerApps
12 75 (1.67%) Power Automate
13 72 (1.60%) Cloud Computing
14 65 (1.44%) GCP
15 63 (1.40%) Dynamics 365
16 51 (1.13%) Mimecast
17 39 (0.87%) WhatsApp
18 37 (0.82%) OpenShift
19 28 (0.62%) Azure Data Factory
19 28 (0.62%) Azure Logic Apps
Communications & Networking
1 528 (11.73%) Firewall
2 436 (9.68%) DNS
3 343 (7.62%) LAN
4 342 (7.59%) WAN
5 340 (7.55%) DHCP
6 253 (5.62%) TCP/IP
7 225 (5.00%) VPN
8 173 (3.84%) SAN
9 154 (3.42%) Wireless
10 138 (3.06%) Network Security
11 126 (2.80%) Wi-Fi
12 94 (2.09%) VoIP
13 83 (1.84%) VLAN
14 72 (1.60%) Internet
15 71 (1.58%) SD-WAN
16 58 (1.29%) MPLS
17 54 (1.20%) Remote Desktop
18 50 (1.11%) Cisco IOS
19 46 (1.02%) WLAN
20 41 (0.91%) Skype
Database & Business Intelligence
1 285 (6.33%) SQL Server
2 128 (2.84%) Power BI
3 78 (1.73%) Relational Database
4 72 (1.60%) Data Warehouse
5 58 (1.29%) Amazon RDS
6 52 (1.15%) MySQL
7 39 (0.87%) SQL Server Integration Services
7 39 (0.87%) SQL Server Reporting Services
8 36 (0.80%) Oracle Database
9 35 (0.78%) Azure SQL Database
10 30 (0.67%) Elasticsearch
11 24 (0.53%) PostgreSQL
12 18 (0.40%) Big Data
12 18 (0.40%) Oracle Database 12c
13 16 (0.36%) BusinessObjects
14 13 (0.29%) RDBMS
15 9 (0.20%) Tableau
16 8 (0.18%) MariaDB
17 7 (0.16%) Data Lake
17 7 (0.16%) Metadata
Development Applications
1 165 (3.66%) JIRA
2 38 (0.84%) GitLab
3 34 (0.76%) Git
4 30 (0.67%) SQL Server Management Studio (SSMS)
5 21 (0.47%) Artifactory
6 20 (0.44%) Jenkins
7 17 (0.38%) Eclipse
7 17 (0.38%) IBM UrbanCode
7 17 (0.38%) Visual Studio
8 14 (0.31%) MSI
9 7 (0.16%) Team Foundation Server
10 6 (0.13%) Rational DOORS
11 5 (0.11%) AdminStudio
11 5 (0.11%) HP UFT
11 5 (0.11%) Hudson
11 5 (0.11%) JMeter
11 5 (0.11%) LoadRunner
11 5 (0.11%) MSTest
11 5 (0.11%) Selenium
11 5 (0.11%) Toad
General
1 1,747 (38.80%) Social Skills
2 918 (20.39%) Finance
3 569 (12.64%) Analytical Skills
4 241 (5.35%) Public Sector
5 238 (5.29%) Inclusion and Diversity
6 218 (4.84%) Organisational Skills
7 212 (4.71%) Legal
8 185 (4.11%) Law
9 142 (3.15%) Telecoms
10 139 (3.09%) Retail
11 112 (2.49%) Banking
12 90 (2.00%) Presentation Skills
13 86 (1.91%) Manufacturing
14 65 (1.44%) Police
15 61 (1.35%) Influencing Skills
16 51 (1.13%) Documentation Skills
17 48 (1.07%) Pharmaceutical
18 47 (1.04%) Automotive
18 47 (1.04%) Local Government
19 30 (0.67%) Marketing
Job Titles
1 911 (20.23%) Analyst
2 521 (11.57%) Senior
3 431 (9.57%) IT Support
4 410 (9.11%) Support Engineer
5 369 (8.19%) Lead
6 354 (7.86%) Service Manager
7 352 (7.82%) Infrastructure Engineer
8 349 (7.75%) Support Analyst
9 339 (7.53%) IT Manager
10 282 (6.26%) IT Engineer
11 261 (5.80%) Service Analyst
12 240 (5.33%) IT Analyst
13 200 (4.44%) Service Desk Analyst
14 189 (4.20%) Applications Support
15 187 (4.15%) Team Leader
16 175 (3.89%) IT Support Engineer
17 167 (3.71%) Architect
18 160 (3.55%) 2nd Line Support
19 142 (3.15%) Delivery Manager
19 142 (3.15%) Network Engineer
Libraries, Frameworks & Software Standards
1 123 (2.73%) .NET
2 72 (1.60%) HTML
3 71 (1.58%) Web Services
4 67 (1.49%) CSS
5 63 (1.40%) XML
6 62 (1.38%) EDI
7 48 (1.07%) REST
8 43 (0.95%) JSON
9 42 (0.93%) LDAP
10 41 (0.91%) SOAP
11 39 (0.87%) .NET Framework
12 36 (0.80%) AngularJS
13 32 (0.71%) J2EE
14 30 (0.67%) FIX Protocol
14 30 (0.67%) Spring
15 29 (0.64%) Java EE
16 22 (0.49%) ARM Templates
16 22 (0.49%) Middleware
17 20 (0.44%) Ajax
17 20 (0.44%) Twitter Bootstrap
Miscellaneous
1 338 (7.51%) Management Information System
2 327 (7.26%) Data Centre
3 233 (5.17%) Driving Licence
4 193 (4.29%) Self-Motivation
5 96 (2.13%) Onboarding
6 94 (2.09%) Public Cloud
7 92 (2.04%) CMDB
8 84 (1.87%) Product Ownership
9 70 (1.55%) Replication
10 62 (1.38%) Enterprise Software
11 56 (1.24%) PKI
12 53 (1.18%) Video Conferencing
13 46 (1.02%) Fat Client
13 46 (1.02%) Thin Client
14 39 (0.87%) Hybrid Cloud
15 38 (0.84%) iPad
16 34 (0.76%) Enterprise Storage
17 33 (0.73%) iPhone
17 33 (0.73%) Smartphone
18 32 (0.71%) Virtual Team
Operating Systems
1 1,591 (35.33%) Windows
2 625 (13.88%) Windows Server
3 525 (11.66%) Windows 10
4 334 (7.42%) Linux
5 178 (3.95%) Unix
6 165 (3.66%) Windows Server 2016
7 158 (3.51%) Windows 7
8 151 (3.35%) Windows Server 2019
9 120 (2.66%) Windows Server 2012
10 105 (2.33%) Android
11 71 (1.58%) Apple iOS
12 54 (1.20%) Mac OS
13 53 (1.18%) Windows 8
14 50 (1.11%) Windows Server 2008
15 49 (1.09%) CentOS
16 35 (0.78%) Red Hat Enterprise Linux
17 29 (0.64%) Mac OS X
18 26 (0.58%) Ubuntu
19 20 (0.44%) CoreOS
20 18 (0.40%) Windows NT
Processes & Methodologies
1 1,113 (24.72%) Service Management
2 1,070 (23.76%) Problem-Solving
3 927 (20.59%) Customer Service
4 873 (19.39%) Service Delivery
5 842 (18.70%) ITSM
6 613 (13.61%) Agile
7 590 (13.10%) Change Management
8 538 (11.95%) Project Management
9 506 (11.24%) Incident Management
10 492 (10.93%) Infrastructure Engineering
11 445 (9.88%) Cybersecurity
12 431 (9.57%) Problem Management
13 427 (9.48%) Mentoring
14 425 (9.44%) Continuous Improvement
15 376 (8.35%) Roadmaps
16 364 (8.08%) DevOps
17 355 (7.88%) Stakeholder Management
18 307 (6.82%) PRINCE2
19 272 (6.04%) Disaster Recovery
20 248 (5.51%) Coaching
Programming Languages
1 468 (10.39%) SQL
2 371 (8.24%) PowerShell
3 137 (3.04%) JavaScript
4 136 (3.02%) Python
5 88 (1.95%) Bash
6 87 (1.93%) T-SQL
7 70 (1.55%) C#
8 68 (1.51%) Java
9 49 (1.09%) Perl
10 33 (0.73%) PL/SQL
10 33 (0.73%) Shell Script
11 19 (0.42%) COBOL
11 19 (0.42%) Ruby
11 19 (0.42%) VB
12 18 (0.40%) Bicep
12 18 (0.40%) Groovy
13 15 (0.33%) VBScript
14 14 (0.31%) RPG
15 11 (0.24%) Swift
16 10 (0.22%) PHP
Qualifications
1 940 (20.87%) Degree
2 599 (13.30%) Security Cleared
3 354 (7.86%) SC Cleared
4 340 (7.55%) ITIL Certification
5 297 (6.60%) Microsoft Certification
6 248 (5.51%) Cisco Certification
7 196 (4.35%) CCNA
8 195 (4.33%) DV Cleared
9 159 (3.53%) ITIL Foundation Certificate
10 127 (2.82%) CISSP
11 117 (2.60%) Computer Science Degree
12 114 (2.53%) CCNP
13 113 (2.51%) Azure Certification
14 105 (2.33%) PMI Certification
15 104 (2.31%) A+ Certification
16 97 (2.15%) DBS Check
17 89 (1.98%) PMP
18 78 (1.73%) MCSE
19 75 (1.67%) BPSS Clearance
20 73 (1.62%) Master's Degree
Quality Assurance & Compliance
1 542 (12.04%) SLA
2 203 (4.51%) ISO/IEC 27001
3 132 (2.93%) GDPR
4 123 (2.73%) Cyber Essentials
5 61 (1.35%) NIST
6 57 (1.27%) COBIT
7 54 (1.20%) QA
8 45 (1.00%) PCI DSS
9 44 (0.98%) Accessibility
10 42 (0.93%) Sarbanes-Oxley
11 41 (0.91%) Data Quality
12 30 (0.67%) GRC
13 26 (0.58%) ISO 9001
14 22 (0.49%) PMO
15 20 (0.44%) ISO/IEC 20000
16 19 (0.42%) Cyber Essentials PLUS
17 18 (0.40%) NCSC
18 14 (0.31%) HIPAA
18 14 (0.31%) ITGC
19 8 (0.18%) SOC 2
System Software
1 1,240 (27.54%) Active Directory
2 473 (10.50%) VMware Infrastructure
3 291 (6.46%) Hyper-V
4 89 (1.98%) vSphere
5 69 (1.53%) XenApp
6 65 (1.44%) XenDesktop
7 64 (1.42%) Virtual Machines
8 63 (1.40%) Virtual Desktop
9 61 (1.35%) Firmware
10 59 (1.31%) VMware ESXi
11 49 (1.09%) Docker
12 47 (1.04%) VirtualBox
13 18 (0.40%) Terminal Services
14 16 (0.36%) Virtual Servers
15 15 (0.33%) Microsoft App-V
16 11 (0.24%) IAG
17 6 (0.13%) BitLocker
17 6 (0.13%) VMware Workstation
18 4 (0.089%) Microsoft Virtual Server
18 4 (0.089%) pfSense
Systems Management
1 327 (7.26%) SCCM
2 322 (7.15%) Microsoft Intune
3 138 (3.06%) Terraform
4 115 (2.55%) Ansible
5 85 (1.89%) Kubernetes
6 77 (1.71%) WSUS
7 71 (1.58%) SCOM
7 71 (1.58%) Single Sign-On
8 37 (0.82%) Jamf Pro
9 34 (0.76%) Puppet
9 34 (0.76%) vCenter Server
10 29 (0.64%) Active Directory Federation Services
10 29 (0.64%) OpenSSO
11 28 (0.62%) NetBackup
12 21 (0.47%) FortiGate
12 21 (0.47%) Progress Chef
13 20 (0.44%) Nessus
14 19 (0.42%) Backup Exec
14 19 (0.42%) ZABBIX
15 14 (0.31%) EMC NetWorker
Vendors
1 1,887 (41.91%) Microsoft
2 637 (14.15%) VMware
3 424 (9.42%) Cisco
4 348 (7.73%) ServiceNow
5 253 (5.62%) Citrix
6 196 (4.35%) Oracle
7 177 (3.93%) HP
8 141 (3.13%) Apple
9 134 (2.98%) Veeam
10 122 (2.71%) Dell
11 119 (2.64%) Meraki
12 109 (2.42%) IBM
13 96 (2.13%) SAP
14 80 (1.78%) Fortinet
15 77 (1.71%) Remedy
16 71 (1.58%) Palo Alto
17 65 (1.44%) Google
18 62 (1.38%) Sophos
19 60 (1.33%) Salesforce
20 55 (1.22%) NetApp