Service Analyst
UK

The median Service Analyst salary in the UK is £27,500 per year according to job vacancies posted during the 6 months to 18 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
18 May 2024
Same period 2023 Same period 2022
Rank 347 385 425
Rank change year-on-year +38 +40 -61
Permanent jobs requiring a Service Analyst 824 850 1,413
As % of all permanent jobs advertised in the UK 0.82% 0.86% 0.88%
As % of the Job Titles category 0.87% 0.94% 0.92%
Number of salaries quoted 647 669 1,086
10th Percentile £21,900 £21,807 £20,750
25th Percentile £23,838 £24,000 £22,750
Median annual salary (50th Percentile) £27,500 £29,000 £27,500
Median % change year-on-year -5.17% +5.45% -
75th Percentile £33,750 £37,500 £37,500
90th Percentile £45,000 £48,750 £62,500
UK excluding London median annual salary £26,000 £26,000 £25,000
% change year-on-year - +4.00% +4.17%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 94,593 90,744 154,424
% of permanent jobs with a recognized job title 94.69% 91.51% 96.08%
Number of salaries quoted 67,603 57,335 84,442
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,521
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,000 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

Service Analyst
Job Vacancy Trend

Job postings that featured Service Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Analyst in the UK

Service Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Service Analyst.

Salary trend for Service Analyst in the UK

Service Analyst
Salary Histogram

Salary distribution for jobs citing Service Analyst over the 6 months to 18 May 2024.

Salary histogram for Service Analyst in the UK

Service Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the UK over the 6 months to 18 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +63 757 £27,500 -5.17% 128
UK excluding London +10 643 £26,000 - 128
North of England +98 225 £24,500 -2.00% 35
Work from Home 0 212 £28,165 -10.59% 41
London +27 155 £35,250 +0.71% 17
South East -53 113 £26,000 -5.45% 29
North West +29 110 £24,250 -5.09% 19
Midlands +5 101 £28,165 -2.04% 19
South West +42 100 £27,500 - 14
Yorkshire +110 86 £24,500 +1.45% 13
West Midlands +17 70 £27,500 -5.17% 11
East of England +23 62 £26,500 +10.42% 22
East Midlands 0 31 £28,165 +4.31% 8
North East +3 29 £24,500 - 4
Scotland -96 25 £28,000 +12.00% 8
Wales -5 15 £25,500 -17.74% 5
Northern Ireland +21 2 £31,500 -3.08% 1

Service Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 18 May 2024, Service Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Analyst in the job title.

1 390 (47.33%) Microsoft
2 370 (44.90%) Social Skills
3 335 (40.66%) Windows
4 311 (37.74%) Active Directory
5 306 (37.14%) Customer Service
6 305 (37.01%) Microsoft 365
7 257 (31.19%) ITIL
8 204 (24.76%) Problem-Solving
9 166 (20.15%) Microsoft Office
10 134 (16.26%) Windows 10
11 133 (16.14%) Finance
12 132 (16.02%) Analytical Skills
13 126 (15.29%) SLA
14 118 (14.32%) ITSM
15 88 (10.68%) Azure
16 85 (10.32%) Incident Management
17 83 (10.07%) Law
18 82 (9.95%) Service Management
19 81 (9.83%) Windows Server
20 78 (9.47%) Time Management
21 77 (9.34%) ServiceNow
21 77 (9.34%) Microsoft Exchange
22 66 (8.01%) Inclusion and Diversity
23 65 (7.89%) LAN
24 58 (7.04%) VPN
24 58 (7.04%) Service Delivery
24 58 (7.04%) Banking
25 57 (6.92%) Retail
25 57 (6.92%) Degree
26 54 (6.55%) SharePoint

Service Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 77 (9.34%) Microsoft Exchange
2 54 (6.55%) SharePoint
3 25 (3.03%) Confluence
4 3 (0.36%) Exchange Server 2013
4 3 (0.36%) IBM Notes
5 2 (0.24%) Exchange Server 2003
5 2 (0.24%) Exchange Server 2007
5 2 (0.24%) Exchange Server 2010
5 2 (0.24%) Skype for Business
6 1 (0.12%) CMS
Applications
1 166 (20.15%) Microsoft Office
2 34 (4.13%) Microsoft Excel
3 20 (2.43%) Microsoft PowerPoint
4 2 (0.24%) Chatbot
4 2 (0.24%) Microsoft Project
4 2 (0.24%) MS Visio
5 1 (0.12%) Spreadsheet
Business Applications
1 3 (0.36%) Elite 3E
2 2 (0.24%) assyst
3 1 (0.12%) Aladdin
3 1 (0.12%) Carpe Diem
3 1 (0.12%) Remedy ITSM
Cloud Services
1 305 (37.01%) Microsoft 365
2 88 (10.68%) Azure
3 34 (4.13%) SaaS
4 26 (3.16%) Entra ID
5 21 (2.55%) Mimecast
6 20 (2.43%) OneDrive
7 18 (2.18%) AWS
8 15 (1.82%) Power Platform
9 7 (0.85%) Snowflake
10 5 (0.61%) Power Automate
11 4 (0.49%) PaaS
12 3 (0.36%) GCP
13 2 (0.24%) Dynamics 365
13 2 (0.24%) Google Drive
13 2 (0.24%) Google Workspace
13 2 (0.24%) WhatsApp
13 2 (0.24%) Yammer
14 1 (0.12%) Asana
14 1 (0.12%) Google Sheets
14 1 (0.12%) Zapier
Communications & Networking
1 65 (7.89%) LAN
2 58 (7.04%) VPN
3 50 (6.07%) TCP/IP
4 49 (5.95%) DNS
5 42 (5.10%) WAN
6 40 (4.85%) Firewall
7 34 (4.13%) VoIP
8 32 (3.88%) DHCP
9 25 (3.03%) Internet
10 24 (2.91%) Wireless
11 22 (2.67%) Remote Desktop
12 13 (1.58%) Wi-Fi
13 11 (1.33%) Broadband
14 5 (0.61%) Cisco IOS
15 3 (0.36%) Skype
15 3 (0.36%) SSL
15 3 (0.36%) Structured Cabling
15 3 (0.36%) VLAN
16 2 (0.24%) Wireshark
17 1 (0.12%) IP Telephony
Database & Business Intelligence
1 15 (1.82%) Power BI
2 13 (1.58%) SQL Server
3 3 (0.36%) Tableau
4 2 (0.24%) SQL Server Integration Services
4 2 (0.24%) SQL Server Reporting Services
5 1 (0.12%) Amazon RDS
5 1 (0.12%) Oracle Reports
Development Applications
1 26 (3.16%) JIRA
General
1 370 (44.90%) Social Skills
2 133 (16.14%) Finance
3 132 (16.02%) Analytical Skills
4 83 (10.07%) Law
5 66 (8.01%) Inclusion and Diversity
6 58 (7.04%) Banking
7 57 (6.92%) Retail
8 37 (4.49%) Telecoms
9 33 (4.00%) Investment Banking
10 31 (3.76%) Legal
11 27 (3.28%) French Language
11 27 (3.28%) Public Sector
12 26 (3.16%) Presentation Skills
13 20 (2.43%) Digital Economy
14 19 (2.31%) Corporate Banking
15 13 (1.58%) Front Office
16 12 (1.46%) Documentation Skills
17 11 (1.33%) Organisational Skills
18 9 (1.09%) Advertising
19 8 (0.97%) German Language
Libraries, Frameworks & Software Standards
1 16 (1.94%) OLE
2 5 (0.61%) XML
3 2 (0.24%) .NET
3 2 (0.24%) EDI
4 1 (0.12%) Matplotlib
4 1 (0.12%) NumPy
4 1 (0.12%) Pandas
4 1 (0.12%) Seaborn
Miscellaneous
1 40 (4.85%) Self-Motivation
2 35 (4.25%) Smartphone
3 29 (3.52%) Management Information System
4 20 (2.43%) Driving Licence
5 19 (2.31%) Data Centre
5 19 (2.31%) Mobile App
6 14 (1.70%) Onboarding
7 13 (1.58%) Team-Oriented Environment
8 11 (1.33%) iPad
9 10 (1.21%) iPhone
10 9 (1.09%) Life Science
11 8 (0.97%) Derivative
11 8 (0.97%) Replication
11 8 (0.97%) Video Conferencing
12 7 (0.85%) Credit Derivative
12 7 (0.85%) Credit Risk
12 7 (0.85%) Fixed Income
12 7 (0.85%) Foreign Exchange (FX)
13 6 (0.73%) Product Ownership
14 5 (0.61%) CMDB
Operating Systems
1 335 (40.66%) Windows
2 134 (16.26%) Windows 10
3 81 (9.83%) Windows Server
4 40 (4.85%) Android
5 27 (3.28%) Windows Server 2016
5 27 (3.28%) Windows Server 2019
6 20 (2.43%) Windows Server 2012
7 19 (2.31%) Apple iOS
8 15 (1.82%) Windows 7
9 10 (1.21%) Mac OS
10 9 (1.09%) Windows Server 2008
11 8 (0.97%) Unix
12 7 (0.85%) Linux
13 2 (0.24%) Red Hat Enterprise Linux
13 2 (0.24%) Windows 8
13 2 (0.24%) Windows Server 2003
14 1 (0.12%) Mac OS X
Processes & Methodologies
1 306 (37.14%) Customer Service
2 257 (31.19%) ITIL
3 204 (24.76%) Problem-Solving
4 118 (14.32%) ITSM
5 85 (10.32%) Incident Management
6 82 (9.95%) Service Management
7 78 (9.47%) Time Management
8 58 (7.04%) Service Delivery
9 40 (4.85%) Asset Management
10 39 (4.73%) Change Management
11 33 (4.00%) Business Analysis
12 32 (3.88%) Project Management
13 28 (3.40%) Agile
13 28 (3.40%) Collaborative Working
13 28 (3.40%) Customer Experience
13 28 (3.40%) Problem Management
14 27 (3.28%) Continuous Improvement
15 26 (3.16%) Root Cause Analysis
15 26 (3.16%) Statistics
16 21 (2.55%) Analytics
Programming Languages
1 27 (3.28%) SQL
2 24 (2.91%) R
3 13 (1.58%) Python
4 9 (1.09%) PowerShell
5 7 (0.85%) T-SQL
6 2 (0.24%) C++
6 2 (0.24%) Java
Qualifications
1 57 (6.92%) Degree
2 27 (3.28%) A+ Certification
3 25 (3.03%) Microsoft Certification
4 22 (2.67%) ITIL Certification
4 22 (2.67%) Security Cleared
5 15 (1.82%) DV Cleared
6 12 (1.46%) NVQ Level 3
7 9 (1.09%) ITIL Foundation Certificate
8 7 (0.85%) SC Cleared
9 6 (0.73%) DBS Check
9 6 (0.73%) MCP
10 5 (0.61%) BPSS Clearance
11 4 (0.49%) MCSA
12 3 (0.36%) CompTIA Security+
12 3 (0.36%) Computer Science Degree
12 3 (0.36%) ISEB
12 3 (0.36%) Master's Degree
12 3 (0.36%) MBA
12 3 (0.36%) MCITP
13 2 (0.24%) GCIA
Quality Assurance & Compliance
1 126 (15.29%) SLA
2 18 (2.18%) GDPR
3 12 (1.46%) Data Quality
4 4 (0.49%) Accessibility
4 4 (0.49%) ISO 9001
4 4 (0.49%) ISO/IEC 27001
4 4 (0.49%) QA
5 3 (0.36%) COBIT
5 3 (0.36%) ISO 14001
5 3 (0.36%) ITGC
6 2 (0.24%) NIST
6 2 (0.24%) Sarbanes-Oxley
6 2 (0.24%) Software Quality Assurance
7 1 (0.12%) PMO
System Software
1 311 (37.74%) Active Directory
2 15 (1.82%) XenApp
2 15 (1.82%) XenDesktop
3 14 (1.70%) VMware Infrastructure
4 9 (1.09%) Hyper-V
4 9 (1.09%) vSphere
5 5 (0.61%) Terminal Services
6 3 (0.36%) Virtual Desktop
7 2 (0.24%) Citrix Hypervisor
8 1 (0.12%) BitLocker
8 1 (0.12%) Virtual Servers
8 1 (0.12%) VMware ESXi
Systems Management
1 32 (3.88%) Microsoft Intune
2 20 (2.43%) SCCM
3 3 (0.36%) Jamf Pro
4 1 (0.12%) IBM BigFix
4 1 (0.12%) Tivoli
Vendors
1 390 (47.33%) Microsoft
2 77 (9.34%) ServiceNow
3 37 (4.49%) Citrix
4 35 (4.25%) VMware
5 29 (3.52%) Cisco
6 27 (3.28%) Apple
7 19 (2.31%) iManage
8 15 (1.82%) Dell
9 12 (1.46%) Adobe
9 12 (1.46%) HP
10 11 (1.33%) Virgin Media
11 10 (1.21%) NetApp
11 10 (1.21%) Snow
12 9 (1.09%) Ivanti
13 8 (0.97%) Aderant
13 8 (0.97%) Google
13 8 (0.97%) Remedy
13 8 (0.97%) Splunk
13 8 (0.97%) Veeam
14 7 (0.85%) Alteryx