Problem Management
UK

The following table provides summary statistics for permanent job vacancies with a requirement for Problem Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Problem Management over the 6 months to 18 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
18 May 2024
Same period 2023 Same period 2022
Rank 373 342 434
Rank change year-on-year -31 +92 -30
Permanent jobs citing Problem Management 731 991 1,374
As % of all permanent jobs advertised in the UK 0.73% 1.00% 0.85%
As % of the Processes & Methodologies category 0.86% 1.05% 0.89%
Number of salaries quoted 511 679 945
10th Percentile £31,250 £31,250 £28,000
25th Percentile £40,200 £37,875 £37,795
Median annual salary (50th Percentile) £52,500 £50,985 £50,000
Median % change year-on-year +2.97% +1.97% +7.53%
75th Percentile £67,500 £67,070 £65,000
90th Percentile £87,500 £77,500 £78,750
UK excluding London median annual salary £50,000 £43,823 £45,000
% change year-on-year +14.10% -2.62% +1.12%

All Process and Methodology Skills
UK

Problem Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 85,135 94,784 153,905
As % of all permanent jobs advertised in the UK 85.22% 95.58% 95.76%
Number of salaries quoted 59,872 55,911 82,488
10th Percentile £29,089 £34,000 £33,635
25th Percentile £40,000 £45,000 £43,750
Median annual salary (50th Percentile) £55,000 £61,180 £60,000
Median % change year-on-year -10.10% +1.97% +9.09%
75th Percentile £72,500 £81,250 £80,000
90th Percentile £92,500 £100,000 £96,250
UK excluding London median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +9.38%

Problem Management
Job Vacancy Trend

Job postings citing Problem Management as a proportion of all IT jobs advertised.

Job vacancy trend for Problem Management in the UK

Problem Management
Salary Trend

3-month moving average salary quoted in jobs citing Problem Management.

Salary trend for Problem Management in the UK

Problem Management
Salary Histogram

Salary distribution for jobs citing Problem Management over the 6 months to 18 May 2024.

Salary histogram for Problem Management in the UK

Problem Management
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Problem Management within the UK over the 6 months to 18 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -23 654 £52,500 +2.97% 151
UK excluding London -43 500 £50,000 +14.10% 125
Work from Home +7 335 £55,000 +1.85% 56
London +8 204 £75,000 +30.43% 39
South East -3 140 £48,500 +14.12% 42
North of England +26 136 £53,500 +17.26% 17
Midlands -22 99 £50,000 +11.11% 23
West Midlands -6 68 £54,000 +14.29% 11
North West -31 66 £57,500 +21.05% 7
South West -29 49 £42,500 +15.60% 13
Yorkshire +68 44 £57,500 +29.47% 9
East Midlands -7 31 £48,500 +14.12% 12
North East +15 26 £40,849 -22.19% 1
East of England -34 25 £45,000 +12.50% 20
Scotland -72 23 £55,000 - 11
Wales +18 20 £51,500 +66.13%
Isle of Man - 6 £36,000 -
Northern Ireland - 3 - - 1

Problem Management
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 31 (4.24%) Microsoft Exchange
2 25 (3.42%) SharePoint
3 23 (3.15%) SAS
4 6 (0.82%) Exchange Server 2000
4 6 (0.82%) JBoss
5 5 (0.68%) Confluence
6 3 (0.41%) IBM Notes
6 3 (0.41%) IIS
7 2 (0.27%) Apache
7 2 (0.27%) Apache Spark
7 2 (0.27%) WebSphere
8 1 (0.14%) Oracle Spatial
8 1 (0.14%) Tomcat
8 1 (0.14%) WebLogic
Applications
1 51 (6.98%) Microsoft Office
2 29 (3.97%) Microsoft Excel
3 9 (1.23%) Microsoft PowerPoint
4 4 (0.55%) MS Visio
5 1 (0.14%) Spreadsheet
Business Applications
1 22 (3.01%) NEC Housing
2 6 (0.82%) Aladdin
2 6 (0.82%) Dynamics CRM
2 6 (0.82%) thinkFolio
3 5 (0.68%) Remedy ITSM
3 5 (0.68%) Temenos T24
4 4 (0.55%) Dynamics NAV
5 3 (0.41%) Oracle ERP
6 2 (0.27%) Elite 3E
7 1 (0.14%) Carpe Diem
7 1 (0.14%) Oracle EBS
7 1 (0.14%) SAP EWM
Cloud Services
1 196 (26.81%) Azure
2 168 (22.98%) Microsoft 365
3 58 (7.93%) Power Platform
4 42 (5.75%) AWS
5 33 (4.51%) GCP
6 31 (4.24%) Entra ID
7 30 (4.10%) SaaS
8 27 (3.69%) Azure DevOps
8 27 (3.69%) Azure Logic Apps
8 27 (3.69%) Dynamics 365
8 27 (3.69%) PowerApps
9 24 (3.28%) IaaS
10 21 (2.87%) PaaS
11 17 (2.33%) Azure Monitor
11 17 (2.33%) OpenShift
12 16 (2.19%) Azure Data Factory
12 16 (2.19%) Azure Service Bus
12 16 (2.19%) Serverless
13 14 (1.92%) Azure Functions
14 13 (1.78%) Power Automate
Communications & Networking
1 57 (7.80%) Firewall
2 53 (7.25%) DNS
3 32 (4.38%) LAN
4 28 (3.83%) DHCP
5 24 (3.28%) Wireless
6 23 (3.15%) Remote Desktop
6 23 (3.15%) VPN
7 22 (3.01%) WAN
8 15 (2.05%) Internet
8 15 (2.05%) TCP/IP
9 14 (1.92%) SAN
10 11 (1.50%) Wi-Fi
11 6 (0.82%) VoIP
11 6 (0.82%) Wireshark
12 5 (0.68%) Network Security
12 5 (0.68%) SD-WAN
12 5 (0.68%) VLAN
13 4 (0.55%) 5G
13 4 (0.55%) Fibre Channel
13 4 (0.55%) WLAN
Database & Business Intelligence
1 38 (5.20%) SQL Server
2 31 (4.24%) Relational Database
3 28 (3.83%) Oracle Database
4 25 (3.42%) MySQL
5 23 (3.15%) PostgreSQL
5 23 (3.15%) Power BI
6 22 (3.01%) Oracle Database 12c
7 20 (2.74%) RDBMS
8 10 (1.37%) Azure SQL Database
9 6 (0.82%) Data Warehouse
10 5 (0.68%) Data Lake
11 2 (0.27%) Apache Cassandra
11 2 (0.27%) Big Data
11 2 (0.27%) Hadoop
11 2 (0.27%) Metadata
11 2 (0.27%) Qlik Sense
11 2 (0.27%) SQL Server Integration Services
11 2 (0.27%) Tableau
12 1 (0.14%) GIS
12 1 (0.14%) NoSQL
Development Applications
1 22 (3.01%) Jenkins
2 17 (2.33%) IBM UrbanCode
3 13 (1.78%) JIRA
4 4 (0.55%) Bitbucket
4 4 (0.55%) Postman
5 3 (0.41%) Git
6 2 (0.27%) Visual Studio
7 1 (0.14%) Mercurial
7 1 (0.14%) MSI
7 1 (0.14%) Snyk
General
1 301 (41.18%) Social Skills
2 245 (33.52%) Finance
3 121 (16.55%) Analytical Skills
4 47 (6.43%) Law
5 45 (6.16%) Banking
6 36 (4.92%) Public Sector
7 32 (4.38%) Legal
8 29 (3.97%) Local Government
9 28 (3.83%) Presentation Skills
10 25 (3.42%) Back Office
10 25 (3.42%) Organisational Skills
11 24 (3.28%) Inclusion and Diversity
12 22 (3.01%) Police
13 18 (2.46%) Telecoms
14 14 (1.92%) Retail
15 13 (1.78%) Financial Institution
16 12 (1.64%) Documentation Skills
16 12 (1.64%) Investment Banking
17 11 (1.50%) Manufacturing
18 10 (1.37%) Games
Job Titles
1 149 (20.38%) Analyst
2 101 (13.82%) Senior
3 81 (11.08%) Service Manager
4 64 (8.76%) IT Manager
5 57 (7.80%) Support Engineer
6 53 (7.25%) Support Analyst
7 51 (6.98%) IT Support
8 50 (6.84%) Infrastructure Engineer
9 47 (6.43%) Administrator
10 45 (6.16%) Developer
11 44 (6.02%) DBA
12 42 (5.75%) Lead
13 41 (5.61%) Oracle DBA
14 40 (5.47%) Problem Manager
15 38 (5.20%) IT Services Manager
16 34 (4.65%) IT Analyst
17 28 (3.83%) Service Analyst
18 26 (3.56%) Incident Manager
19 25 (3.42%) Problem Analyst
19 25 (3.42%) Service Delivery Manager
Libraries, Frameworks & Software Standards
1 29 (3.97%) Web Services
2 25 (3.42%) .NET
3 22 (3.01%) AngularJS
3 22 (3.01%) CSS
3 22 (3.01%) HTML
3 22 (3.01%) Twitter Bootstrap
4 5 (0.68%) REST
5 4 (0.55%) Software Packaging
5 4 (0.55%) YAML
6 3 (0.41%) .NET Framework
6 3 (0.41%) ARM Templates
6 3 (0.41%) AWS CDK
6 3 (0.41%) EDI
6 3 (0.41%) JSON
7 2 (0.27%) Middleware
7 2 (0.27%) Node.js
8 1 (0.14%) .NET Core
8 1 (0.14%) Flutter
8 1 (0.14%) OpenLayers
8 1 (0.14%) RESTful
Miscellaneous
1 81 (11.08%) Management Information System
2 49 (6.70%) Self-Motivation
3 38 (5.20%) Driving Licence
4 37 (5.06%) CMDB
5 32 (4.38%) Data Centre
6 29 (3.97%) Product Ownership
7 23 (3.15%) Legacy Systems
7 23 (3.15%) PKI
8 18 (2.46%) Enterprise Software
9 17 (2.33%) Clustering
9 17 (2.33%) Cyber Threat
9 17 (2.33%) Public Cloud
10 15 (2.05%) Hedge funds
11 13 (1.78%) Enterprise Cloud
12 12 (1.64%) Replication
13 10 (1.37%) Security Operations Centre
14 8 (1.09%) Hybrid Cloud
15 7 (0.96%) Cyber Kill Chain
16 6 (0.82%) Cyber Defence
17 5 (0.68%) Onboarding
Operating Systems
1 233 (31.87%) Windows
2 82 (11.22%) Linux
3 81 (11.08%) Windows Server
4 56 (7.66%) Unix
5 47 (6.43%) Windows 10
6 32 (4.38%) Windows Server 2012
7 25 (3.42%) Windows 7
8 24 (3.28%) Windows Server 2019
9 23 (3.15%) Windows Server 2016
10 9 (1.23%) AIX
10 9 (1.23%) Android
11 8 (1.09%) Apple iOS
12 7 (0.96%) Mac OS
13 4 (0.55%) Red Hat Enterprise Linux
13 4 (0.55%) Windows Server 2003
14 3 (0.41%) CentOS
14 3 (0.41%) zOS
15 2 (0.27%) Ubuntu
15 2 (0.27%) Windows 8
15 2 (0.27%) Windows Server 2008
Processes & Methodologies
1 437 (59.78%) ITIL
2 270 (36.94%) Service Management
3 267 (36.53%) Change Management
4 223 (30.51%) Incident Management
5 163 (22.30%) Customer Service
6 146 (19.97%) ITSM
6 146 (19.97%) Service Delivery
7 140 (19.15%) Problem-Solving
8 118 (16.14%) Continuous Improvement
8 118 (16.14%) Root Cause Analysis
9 113 (15.46%) Agile
10 83 (11.35%) Cybersecurity
11 78 (10.67%) DevOps
12 71 (9.71%) Infrastructure Engineering
13 68 (9.30%) Mentoring
14 67 (9.17%) Roadmaps
15 62 (8.48%) Trend Analysis
16 52 (7.11%) Information Security
17 48 (6.57%) Actionable Insight
17 48 (6.57%) Process Improvement
Programming Languages
1 85 (11.63%) SQL
2 68 (9.30%) PowerShell
3 31 (4.24%) Python
4 26 (3.56%) C#
5 17 (2.33%) Groovy
6 13 (1.78%) Java
7 12 (1.64%) ActionScript
8 11 (1.50%) VB
9 8 (1.09%) Bash
10 6 (0.82%) Perl
10 6 (0.82%) T-SQL
11 3 (0.41%) JCL
11 3 (0.41%) TypeScript
12 2 (0.27%) C++
12 2 (0.27%) JavaScript
12 2 (0.27%) PL/SQL
12 2 (0.27%) Shell Script
13 1 (0.14%) C
13 1 (0.14%) REXX
13 1 (0.14%) Swift
Qualifications
1 124 (16.96%) Degree
2 102 (13.95%) Security Cleared
3 50 (6.84%) SC Cleared
4 40 (5.47%) ITIL Certification
5 26 (3.56%) CISSP
6 22 (3.01%) Oracle Certification
7 20 (2.74%) CISM
8 18 (2.46%) ITIL Foundation Certificate
8 18 (2.46%) Microsoft Certification
9 17 (2.33%) HNC
10 12 (1.64%) CRISC
10 12 (1.64%) GIAC
10 12 (1.64%) ISSMP
11 11 (1.50%) Azure Certification
11 11 (1.50%) Computer Science Degree
11 11 (1.50%) DV Cleared
12 10 (1.37%) Cisco Certification
13 9 (1.23%) CCNA
14 7 (0.96%) A+ Certification
14 7 (0.96%) DBS Check
Quality Assurance & Compliance
1 113 (15.46%) SLA
2 38 (5.20%) ISO/IEC 27001
3 25 (3.42%) Accessibility
4 20 (2.74%) PCI DSS
5 16 (2.19%) COBIT
6 12 (1.64%) Cyber Essentials
7 11 (1.50%) GDPR
8 9 (1.23%) Data Quality
9 8 (1.09%) NIST
10 7 (0.96%) NCSC
10 7 (0.96%) SOC 1
11 6 (0.82%) GRC
11 6 (0.82%) QA
12 5 (0.68%) HIPAA
13 4 (0.55%) ISO 9001
13 4 (0.55%) ITGC
13 4 (0.55%) PMO
14 3 (0.41%) ISO 14000
15 1 (0.14%) ISO/IEC 20000
15 1 (0.14%) SOC 2
System Software
1 121 (16.55%) Active Directory
2 49 (6.70%) VMware Infrastructure
3 20 (2.74%) VMware ESXi
4 19 (2.60%) Hyper-V
4 19 (2.60%) vSphere
5 11 (1.50%) OpenSSH
5 11 (1.50%) XenApp
6 7 (0.96%) Terminal Services
7 5 (0.68%) Virtual Desktop
8 3 (0.41%) Docker
8 3 (0.41%) NFS
8 3 (0.41%) Time Sharing Option
9 1 (0.14%) Citrix Hypervisor
9 1 (0.14%) DFS Replication
9 1 (0.14%) Virtual Machines
Systems Management
1 57 (7.80%) Microsoft Intune
2 53 (7.25%) SCCM
3 33 (4.51%) Ansible
4 27 (3.69%) Terraform
5 18 (2.46%) Progress Chef
6 16 (2.19%) vCenter Server
7 11 (1.50%) IBM BigFix
7 11 (1.50%) PowerCLI
8 8 (1.09%) SCOM
9 6 (0.82%) CSIRT
10 5 (0.68%) AirWatch
11 4 (0.55%) Active Directory Federation Services
11 4 (0.55%) Kubernetes
11 4 (0.55%) Microsoft Clustering
12 2 (0.27%) NetBackup
12 2 (0.27%) Single Sign-On
13 1 (0.14%) Jamf Pro
13 1 (0.14%) McAfee ePO
13 1 (0.14%) Opsgenie
13 1 (0.14%) vRealize
Vendors
1 225 (30.78%) Microsoft
2 89 (12.18%) VMware
3 78 (10.67%) ServiceNow
4 69 (9.44%) Oracle
5 38 (5.20%) Dell
6 36 (4.92%) IBM
7 34 (4.65%) HP
8 32 (4.38%) Citrix
8 32 (4.38%) Google
9 23 (3.15%) Cisco
10 22 (3.01%) NEC
11 18 (2.46%) iManage
12 16 (2.19%) Remedy
13 12 (1.64%) Aderant
13 12 (1.64%) Alibaba
14 9 (1.23%) BT
14 9 (1.23%) SolarWinds
15 8 (1.09%) Bloomberg
15 8 (1.09%) Qualys
15 8 (1.09%) SAP