ServiceNow
UK

The table below provides summary statistics for permanent job vacancies with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the salaries offered in vacancies that have cited ServiceNow over the 6 months to 18 May 2024 with a comparison to the same period in the previous 2 years.

The figures below represent the IT labour market in general and are not representative of salaries within ServiceNow.

6 months to
18 May 2024
Same period 2023 Same period 2022
Rank 249 269 414
Rank change year-on-year +20 +145 -71
Permanent jobs citing ServiceNow 1,191 1,349 1,451
As % of all permanent jobs advertised in the UK 1.19% 1.36% 0.90%
As % of the Vendors category 3.26% 3.23% 2.32%
Number of salaries quoted 828 954 1,041
10th Percentile £29,308 £31,250 £26,680
25th Percentile £41,250 £42,500 £34,750
Median annual salary (50th Percentile) £61,709 £57,810 £52,500
Median % change year-on-year +6.74% +10.11% -4.55%
75th Percentile £82,548 £78,750 £73,250
90th Percentile £96,250 £90,000 £86,250
UK excluding London median annual salary £52,500 £55,000 £42,500
% change year-on-year -4.55% +29.41% -10.53%

All Vendors
UK

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for knowledge or experience of vendor products and services.

Permanent vacancies with a requirement for knowledge or experience of vendor products and services 36,536 41,710 62,618
As % of all permanent jobs advertised in the UK 36.57% 42.06% 38.96%
Number of salaries quoted 24,889 23,890 32,938
10th Percentile £26,742 £31,250 £30,000
25th Percentile £36,000 £41,250 £40,000
Median annual salary (50th Percentile) £50,000 £57,500 £55,000
Median % change year-on-year -13.04% +4.55% +4.76%
75th Percentile £68,750 £75,000 £75,000
90th Percentile £87,500 £92,500 £90,000
UK excluding London median annual salary £45,000 £50,000 £47,500
% change year-on-year -10.00% +5.26% +3.26%

ServiceNow
Job Vacancy Trend

Job postings citing ServiceNow as a proportion of all IT jobs advertised.

Job vacancy trend for ServiceNow in the UK

ServiceNow
Salary Trend

3-month moving average salary quoted in jobs citing ServiceNow.

Salary trend for ServiceNow in the UK

ServiceNow
Salary Histogram

Salary distribution for jobs citing ServiceNow over the 6 months to 18 May 2024.

Salary histogram for ServiceNow in the UK

ServiceNow
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ServiceNow within the UK over the 6 months to 18 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +21 1,044 £60,000 +3.79% 217
UK excluding London -2 667 £52,500 -4.55% 144
Work from Home -9 467 £62,783 +8.60% 120
London +47 439 £80,000 +33.33% 88
North of England +33 215 £46,250 -22.30% 39
South East +1 143 £52,500 +16.67% 46
Midlands -24 121 £58,700 -2.17% 18
North West +9 103 £50,000 -16.67% 18
West Midlands -14 96 £63,750 +6.25% 15
Yorkshire +50 91 £41,774 -23.88% 16
South West +9 86 £50,000 +5.22% 9
Scotland -29 63 £75,669 +27.12% 8
East of England -12 32 £32,000 -39.05% 19
East Midlands -2 25 £25,000 -25.37% 3
North East +8 21 £42,500 -50.00% 5
Wales +11 8 £38,000 -30.91% 4
Northern Ireland +26 6 £38,750 - 4
Isle of Man - 4 - -

ServiceNow
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 80 (6.72%) Microsoft Exchange
2 63 (5.29%) SharePoint
3 53 (4.45%) Confluence
4 22 (1.85%) SAS
5 21 (1.76%) Captiva
5 21 (1.76%) FileNet
5 21 (1.76%) WebSphere
6 14 (1.18%) CMS
7 3 (0.25%) IIS
7 3 (0.25%) Skype for Business
8 2 (0.17%) SharePoint Server
9 1 (0.084%) Apache
9 1 (0.084%) IBM Domino
9 1 (0.084%) JOnAS
9 1 (0.084%) WebLogic
Applications
1 101 (8.48%) Microsoft Office
2 34 (2.85%) Microsoft Excel
3 29 (2.43%) Microsoft PowerPoint
4 12 (1.01%) Sketch
5 3 (0.25%) Chatbot
5 3 (0.25%) Microsoft Project
6 2 (0.17%) MS Visio
Business Applications
1 70 (5.88%) Remedy ITSM
2 9 (0.76%) Elite 3E
3 6 (0.50%) Dynamics CRM
3 6 (0.50%) Oracle EBS
4 3 (0.25%) SAP S/4HANA
5 2 (0.17%) assyst
5 2 (0.17%) BusinessWorks
5 2 (0.17%) SAP GRC
5 2 (0.17%) Sparx Enterprise Architect
6 1 (0.084%) Carpe Diem
6 1 (0.084%) Oracle Applications
6 1 (0.084%) Oracle ERP
6 1 (0.084%) Primavera
6 1 (0.084%) SAP CRM
Cloud Services
1 214 (17.97%) Microsoft 365
2 191 (16.04%) Azure
3 131 (11.00%) SaaS
4 78 (6.55%) Entra ID
5 63 (5.29%) AWS
6 56 (4.70%) GCP
7 31 (2.60%) GitHub
8 24 (2.02%) Power Platform
9 21 (1.76%) Dynamics 365
9 21 (1.76%) PaaS
10 17 (1.43%) IaaS
11 14 (1.18%) Azure DevOps
11 14 (1.18%) Cloud Computing
11 14 (1.18%) Mimecast
12 13 (1.09%) Azure Key Vault
13 12 (1.01%) AWS KMS
13 12 (1.01%) Figma
14 11 (0.92%) PowerApps
15 10 (0.84%) Azure Monitor
15 10 (0.84%) Azure Sentinel
Communications & Networking
1 36 (3.02%) DNS
2 34 (2.85%) Firewall
3 30 (2.52%) VPN
4 22 (1.85%) LAN
5 16 (1.34%) Wireless
6 15 (1.26%) Network Security
6 15 (1.26%) WAN
7 13 (1.09%) SSL
8 12 (1.01%) TCP/IP
9 9 (0.76%) DHCP
10 8 (0.67%) Internet
10 8 (0.67%) Wi-Fi
11 7 (0.59%) SD-WAN
11 7 (0.59%) VoIP
12 6 (0.50%) Cisco ISE
12 6 (0.50%) SAN
13 5 (0.42%) VSAT
14 4 (0.34%) MPLS
14 4 (0.34%) Remote Desktop
15 3 (0.25%) Cisco ASA
Database & Business Intelligence
1 34 (2.85%) SQL Server
2 18 (1.51%) Power BI
3 9 (0.76%) Relational Database
4 7 (0.59%) MySQL
4 7 (0.59%) SQL Server Integration Services
5 6 (0.50%) NoSQL
6 5 (0.42%) Redis
7 4 (0.34%) Oracle Database
8 3 (0.25%) Data Warehouse
8 3 (0.25%) DTS
8 3 (0.25%) MongoDB
9 2 (0.17%) Azure SQL Database
9 2 (0.17%) Delta Lake
9 2 (0.17%) Metadata
9 2 (0.17%) Oracle Reports
9 2 (0.17%) SQL Server Reporting Services
10 1 (0.084%) Oracle Database 12c
10 1 (0.084%) Oracle9i Database
10 1 (0.084%) OrientDB
10 1 (0.084%) Tableau
Development Applications
1 162 (13.60%) JIRA
2 21 (1.76%) Jenkins
2 21 (1.76%) Oracle Forms
3 13 (1.09%) Robot Framework
4 7 (0.59%) Postman
5 5 (0.42%) GitLab
5 5 (0.42%) MSI
5 5 (0.42%) SonarQube
5 5 (0.42%) Visual Studio
6 4 (0.34%) AdminStudio
6 4 (0.34%) Eclipse
6 4 (0.34%) InstallShield
7 3 (0.25%) Git
7 3 (0.25%) Sonatype Nexus
7 3 (0.25%) Team Foundation Server
8 2 (0.17%) Burp Suite
8 2 (0.17%) SQL Server Management Studio (SSMS)
9 1 (0.084%) Appium
9 1 (0.084%) REST Assured
9 1 (0.084%) Serenity BDD
General
1 381 (31.99%) Social Skills
2 340 (28.55%) Finance
3 229 (19.23%) Inclusion and Diversity
4 158 (13.27%) Law
5 107 (8.98%) Banking
6 99 (8.31%) Analytical Skills
7 55 (4.62%) Public Sector
8 36 (3.02%) Legal
9 33 (2.77%) Presentation Skills
10 26 (2.18%) Documentation Skills
10 26 (2.18%) Influencing Skills
11 18 (1.51%) Retail
12 17 (1.43%) Aerospace
12 17 (1.43%) Marketing
13 16 (1.34%) Organisational Skills
14 12 (1.01%) Telecoms
15 11 (0.92%) Automotive
16 10 (0.84%) Billing
17 9 (0.76%) Front Office
17 9 (0.76%) Investment Banking
Job Titles
1 221 (18.56%) Senior
2 157 (13.18%) Analyst
3 154 (12.93%) Service Manager
4 150 (12.59%) Architect
5 149 (12.51%) Developer
6 136 (11.42%) ServiceNow Developer
7 135 (11.34%) Lead
8 126 (10.58%) ServiceNow Architect
9 125 (10.50%) Senior Manager
10 117 (9.82%) Delivery Manager
10 117 (9.82%) Service Delivery Manager
11 115 (9.66%) Senior Service Manager
12 111 (9.32%) Consultant
13 103 (8.65%) Senior Delivery Manager
13 103 (8.65%) Senior Service Delivery Manager
14 77 (6.47%) Service Analyst
15 69 (5.79%) ServiceNow Consultant
16 61 (5.12%) Service Desk Analyst
17 50 (4.20%) Technical Consultant
18 44 (3.69%) Support Analyst
Libraries, Frameworks & Software Standards
1 97 (8.14%) HTML
2 68 (5.71%) AngularJS
3 64 (5.37%) Web Services
4 63 (5.29%) CSS
5 61 (5.12%) XML
6 42 (3.53%) Twitter Bootstrap
7 37 (3.11%) SOAP
8 36 (3.02%) JSON
9 35 (2.94%) LDAP
10 34 (2.85%) REST
11 18 (1.51%) Middleware
12 17 (1.43%) SailPoint
13 14 (1.18%) .NET
14 7 (0.59%) Ajax
14 7 (0.59%) Microsoft Graph
14 7 (0.59%) RESTful
15 6 (0.50%) Kafka
15 6 (0.50%) React
16 5 (0.42%) J2EE
16 5 (0.42%) Node.js
Miscellaneous
1 85 (7.14%) CMDB
2 78 (6.55%) Management Information System
3 54 (4.53%) Product Ownership
4 52 (4.37%) Data Centre
5 40 (3.36%) Legacy Systems
6 26 (2.18%) Onboarding
7 24 (2.02%) Private Cloud
8 21 (1.76%) DataPower
9 20 (1.68%) Clustering
10 19 (1.60%) Public Cloud
11 18 (1.51%) iPhone
11 18 (1.51%) Self-Motivation
12 16 (1.34%) PKI
13 14 (1.18%) Hybrid Cloud
13 14 (1.18%) Linux Command Line
14 13 (1.09%) Digital Signage
14 13 (1.09%) Enterprise Software
15 10 (0.84%) Cyber Threat
16 9 (0.76%) Greenfield Project
16 9 (0.76%) Robotics
Operating Systems
1 199 (16.71%) Windows
2 67 (5.63%) Windows Server
3 63 (5.29%) Linux
4 52 (4.37%) Windows 10
5 28 (2.35%) Unix
6 24 (2.02%) Android
7 16 (1.34%) Windows Server 2016
8 14 (1.18%) Windows Server 2019
9 11 (0.92%) Windows 7
10 9 (0.76%) Apple iOS
11 8 (0.67%) Windows Server 2012
12 5 (0.42%) Mac OS
13 4 (0.34%) Red Hat Enterprise Linux
13 4 (0.34%) Windows Server 2003
14 3 (0.25%) Mac OS X
15 1 (0.084%) CentOS
15 1 (0.084%) HPUX
15 1 (0.084%) Solaris
15 1 (0.084%) VMS
15 1 (0.084%) Windows 8
Processes & Methodologies
1 399 (33.50%) ITSM
2 349 (29.30%) ITIL
3 294 (24.69%) Service Management
4 270 (22.67%) Mentoring
5 251 (21.07%) Service Delivery
6 217 (18.22%) Agile
7 157 (13.18%) Problem-Solving
8 150 (12.59%) Change Management
9 147 (12.34%) Customer Service
10 129 (10.83%) DevOps
11 127 (10.66%) Incident Management
12 120 (10.08%) Performance Management
13 110 (9.24%) Coaching
14 109 (9.15%) Continuous Improvement
15 103 (8.65%) Contract Negotiation
16 87 (7.30%) Roadmaps
17 86 (7.22%) Migration
18 78 (6.55%) Problem Management
19 75 (6.30%) Service Catalogue
20 74 (6.21%) Stakeholder Management
Programming Languages
1 104 (8.73%) JavaScript
2 66 (5.54%) PowerShell
3 59 (4.95%) SQL
4 35 (2.94%) Java
5 34 (2.85%) Python
6 18 (1.51%) C#
7 16 (1.34%) Bash
8 11 (0.92%) Perl
8 11 (0.92%) T-SQL
9 5 (0.42%) Bicep
9 5 (0.42%) VB
10 4 (0.34%) Lua
10 4 (0.34%) Ruby
10 4 (0.34%) Tcl
11 3 (0.25%) VB.NET
12 2 (0.17%) R
13 1 (0.084%) BeanShell
13 1 (0.084%) C++
13 1 (0.084%) PL/SQL
13 1 (0.084%) ProC
Qualifications
1 144 (12.09%) Security Cleared
2 113 (9.49%) Degree
3 110 (9.24%) SC Cleared
4 40 (3.36%) ITIL Certification
5 31 (2.60%) DV Cleared
6 30 (2.52%) DBS Check
7 20 (1.68%) CISSP
8 17 (1.43%) ITIL Foundation Certificate
9 16 (1.34%) PMI Certification
9 16 (1.34%) PMP
10 15 (1.26%) Cisco Certification
11 13 (1.09%) CCNA
11 13 (1.09%) CompTIA Security+
11 13 (1.09%) MCP
12 12 (1.01%) APMG
12 12 (1.01%) BPSS Clearance
13 11 (0.92%) Computer Science Degree
14 10 (0.84%) Microsoft Certification
15 9 (0.76%) CISM
15 9 (0.76%) CRISC
Quality Assurance & Compliance
1 175 (14.69%) SLA
2 47 (3.95%) QA
3 36 (3.02%) COBIT
4 30 (2.52%) GDPR
5 18 (1.51%) GRC
6 12 (1.01%) Data Quality
6 12 (1.01%) NIST
7 11 (0.92%) ISO/IEC 27001
8 9 (0.76%) NCSC
9 3 (0.25%) Accessibility
10 2 (0.17%) PMO
11 1 (0.084%) Cyber Essentials
11 1 (0.084%) Cyber Essentials PLUS
11 1 (0.084%) GxP
11 1 (0.084%) HIPAA
11 1 (0.084%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
11 1 (0.084%) PMBOK
11 1 (0.084%) SOC 2
System Software
1 196 (16.46%) Active Directory
2 34 (2.85%) VMware Infrastructure
3 29 (2.43%) VMware ESXi
4 13 (1.09%) Docker
5 11 (0.92%) Hyper-V
5 11 (0.92%) Virtual Desktop
6 10 (0.84%) Virtual Machines
6 10 (0.84%) vSphere
7 4 (0.34%) Microsoft App-V
8 1 (0.084%) Firmware
8 1 (0.084%) Oracle RAC
Systems Management
1 69 (5.79%) Microsoft Intune
2 57 (4.79%) Single Sign-On
3 54 (4.53%) SCCM
4 32 (2.69%) OpenView
5 26 (2.18%) Ansible
5 26 (2.18%) vCenter Server
6 25 (2.10%) Kubernetes
7 22 (1.85%) SCOM
8 18 (1.51%) Microsoft Clustering
9 14 (1.18%) Jamf Pro
10 12 (1.01%) CA Single Sign-On
10 12 (1.01%) Grafana
11 9 (0.76%) Progress Chef
11 9 (0.76%) ZABBIX
12 8 (0.67%) Nessus
12 8 (0.67%) Terraform
12 8 (0.67%) vRealize
12 8 (0.67%) WSUS
13 7 (0.59%) Istio
13 7 (0.59%) SysTrack
Vendors
1 360 (30.23%) Microsoft
2 126 (10.58%) Dell
3 94 (7.89%) HP
4 73 (6.13%) Remedy
5 70 (5.88%) BMC
5 70 (5.88%) VMware
6 47 (3.95%) SAP
7 46 (3.86%) Cisco
8 43 (3.61%) Oracle
9 33 (2.77%) Salesforce
10 30 (2.52%) IBM
11 29 (2.43%) Splunk
12 23 (1.93%) Apple
12 23 (1.93%) CyberArk
13 21 (1.76%) Kofax
13 21 (1.76%) Pega
14 20 (1.68%) Commvault
14 20 (1.68%) Sun
15 19 (1.60%) Dynatrace
16 17 (1.43%) Unisys