Service Delivery
UK

The following table provides summary statistics for permanent job vacancies with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 18 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
18 May 2024
Same period 2023 Same period 2022
Rank 102 144 152
Rank change year-on-year +42 +8 +1
Permanent jobs citing Service Delivery 2,601 2,489 4,516
As % of all permanent jobs advertised in the UK 2.60% 2.51% 2.81%
As % of the Processes & Methodologies category 3.06% 2.63% 2.93%
Number of salaries quoted 1,755 1,640 2,962
10th Percentile £28,500 £26,250 £28,775
25th Percentile £36,250 £34,250 £38,281
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% -
75th Percentile £66,250 £70,000 £65,000
90th Percentile £79,600 £88,860 £78,750
UK excluding London median annual salary £47,481 £45,600 £47,500
% change year-on-year +4.13% -4.00% +7.91%

All Process and Methodology Skills
UK

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 85,135 94,784 153,905
As % of all permanent jobs advertised in the UK 85.22% 95.58% 95.76%
Number of salaries quoted 59,872 55,911 82,488
10th Percentile £29,089 £34,000 £33,635
25th Percentile £40,000 £45,000 £43,750
Median annual salary (50th Percentile) £55,000 £61,180 £60,000
Median % change year-on-year -10.10% +1.97% +9.09%
75th Percentile £72,500 £81,250 £80,000
90th Percentile £92,500 £100,000 £96,250
UK excluding London median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +9.38%

Service Delivery
Job Vacancy Trend

Job postings citing Service Delivery as a proportion of all IT jobs advertised.

Job vacancy trend for Service Delivery in the UK

Service Delivery
Salary Trend

3-month moving average salary quoted in jobs citing Service Delivery.

Salary trend for Service Delivery in the UK

Service Delivery
Salary Histogram

Salary distribution for jobs citing Service Delivery over the 6 months to 18 May 2024.

Salary histogram for Service Delivery in the UK

Service Delivery
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the UK over the 6 months to 18 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +49 2,283 £50,000 -4.76% 893
UK excluding London +28 1,929 £47,481 +4.13% 721
Work from Home +28 918 £55,000 - 355
London +68 597 £61,128 -5.96% 249
South East +24 487 £46,500 +3.33% 169
North of England +40 444 £47,500 -5.00% 169
Midlands +35 332 £49,750 -5.24% 133
South West +25 309 £50,000 +5.26% 90
North West +37 246 £50,000 +11.11% 91
West Midlands +36 226 £50,000 -7.61% 76
Yorkshire +44 159 £47,500 -18.82% 62
Scotland -21 155 £49,990 +38.37% 45
East of England -19 133 £37,500 -6.25% 115
East Midlands +15 102 £37,500 -28.57% 57
Wales +37 57 £52,101 +34.48% 22
North East +9 42 £36,131 +8.66% 18
Northern Ireland +18 20 £61,750 +73.94% 11

Service Delivery
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 145 (5.57%) SharePoint
2 111 (4.27%) Microsoft Exchange
3 30 (1.15%) Confluence
4 24 (0.92%) CMS
5 20 (0.77%) Apache
5 20 (0.77%) Jupyter
5 20 (0.77%) nginx
6 17 (0.65%) Apache Spark
7 9 (0.35%) IIS
8 7 (0.27%) Appian
8 7 (0.27%) Exchange Server 2013
9 6 (0.23%) Exchange Server 2000
9 6 (0.23%) Exchange Server 2010
10 5 (0.19%) SharePoint 2010
10 5 (0.19%) SharePoint 2013
11 4 (0.15%) SAS
11 4 (0.15%) Umbraco
12 3 (0.12%) Documentum
12 3 (0.12%) Skype for Business
13 2 (0.077%) MS Project Server
Applications
1 165 (6.34%) Microsoft Office
2 144 (5.54%) Microsoft Excel
3 61 (2.35%) Microsoft PowerPoint
4 21 (0.81%) Microsoft Project
5 8 (0.31%) MS Visio
6 6 (0.23%) Chatbot
7 5 (0.19%) Spreadsheet
8 3 (0.12%) AutoCAD
8 3 (0.12%) Trello
9 1 (0.038%) Adobe Creative Suite
9 1 (0.038%) Adobe Illustrator
9 1 (0.038%) InDesign
9 1 (0.038%) Photoshop
9 1 (0.038%) Solid Edge
9 1 (0.038%) SOLIDWORKS
Business Applications
1 26 (1.00%) Dynamics CRM
2 9 (0.35%) SAP HCM
3 8 (0.31%) NEC Housing
3 8 (0.31%) Workday HCM
4 7 (0.27%) SAP ERP
5 6 (0.23%) Dynamics GP
5 6 (0.23%) Remedy ITSM
6 5 (0.19%) Maximo
6 5 (0.19%) Oracle EBS
6 5 (0.19%) Primavera
7 4 (0.15%) Elite 3E
7 4 (0.15%) Magento
7 4 (0.15%) ResourceLink
7 4 (0.15%) SAP HR
8 3 (0.12%) NetSuite
8 3 (0.12%) Oracle ERP
8 3 (0.12%) Salesforce CRM
8 3 (0.12%) Shopify
9 2 (0.077%) SAP CX
9 2 (0.077%) SAP PP
Cloud Services
1 476 (18.30%) Microsoft 365
2 433 (16.65%) Azure
3 183 (7.04%) SaaS
4 154 (5.92%) Power Platform
5 116 (4.46%) AWS
6 90 (3.46%) Entra ID
7 62 (2.38%) PowerApps
8 40 (1.54%) Azure DevOps
9 39 (1.50%) Dynamics 365
10 38 (1.46%) OneDrive
11 36 (1.38%) Power Automate
12 31 (1.19%) Amazon S3
13 27 (1.04%) Cloud Computing
14 25 (0.96%) IaaS
15 23 (0.88%) Azure Sentinel
16 20 (0.77%) PaaS
17 19 (0.73%) WhatsApp
18 17 (0.65%) MinIO
18 17 (0.65%) OpenShift
19 16 (0.62%) Amazon EC2
Communications & Networking
1 196 (7.54%) Firewall
2 124 (4.77%) WAN
3 109 (4.19%) LAN
4 93 (3.58%) VPN
5 82 (3.15%) Wi-Fi
6 74 (2.85%) DNS
7 71 (2.73%) Network Security
8 60 (2.31%) DHCP
9 59 (2.27%) Wireless
10 46 (1.77%) Internet
10 46 (1.77%) VoIP
11 41 (1.58%) SD-WAN
12 38 (1.46%) TCP/IP
13 35 (1.35%) VLAN
14 33 (1.27%) SAN
15 23 (0.88%) Unified Communications
16 20 (0.77%) Intranet
16 20 (0.77%) Remote Desktop
17 18 (0.69%) NAS
18 17 (0.65%) WLAN
Database & Business Intelligence
1 107 (4.11%) SQL Server
2 93 (3.58%) Power BI
3 56 (2.15%) Relational Database
4 30 (1.15%) Big Data
4 30 (1.15%) MySQL
5 25 (0.96%) RDBMS
6 20 (0.77%) Amazon RDS
7 17 (0.65%) Azure SQL Database
7 17 (0.65%) Hadoop
7 17 (0.65%) Presto
8 15 (0.58%) Data Warehouse
9 13 (0.50%) SQL Server Reporting Services
10 11 (0.42%) GIS
11 9 (0.35%) NoSQL
12 8 (0.31%) DB2
13 7 (0.27%) Tableau
14 6 (0.23%) Oracle Database
14 6 (0.23%) PostgreSQL
14 6 (0.23%) SAP HANA
14 6 (0.23%) SQL Server Integration Services
Development Applications
1 59 (2.27%) JIRA
2 33 (1.27%) Jenkins
3 17 (0.65%) Atlassian Bamboo
4 14 (0.54%) Visual Studio
5 13 (0.50%) Robot Framework
6 11 (0.42%) Team Foundation Server
7 10 (0.38%) Git
8 5 (0.19%) Selenium
9 3 (0.12%) Appium
9 3 (0.12%) Cypress.io
9 3 (0.12%) GitLab
9 3 (0.12%) JMeter
9 3 (0.12%) Postman
9 3 (0.12%) REST Assured
9 3 (0.12%) Serenity BDD
9 3 (0.12%) SpecFlow
10 2 (0.077%) Bitbucket
11 1 (0.038%) MSI
11 1 (0.038%) Visual Studio Team System
General
1 1,003 (38.56%) Social Skills
2 620 (23.84%) Finance
3 261 (10.03%) Inclusion and Diversity
4 234 (9.00%) Analytical Skills
5 213 (8.19%) Public Sector
6 171 (6.57%) Law
7 146 (5.61%) Legal
8 121 (4.65%) Retail
9 110 (4.23%) Marketing
10 95 (3.65%) Organisational Skills
11 69 (2.65%) Telecoms
12 53 (2.04%) Influencing Skills
13 49 (1.88%) Presentation Skills
14 47 (1.81%) Banking
14 47 (1.81%) Local Government
15 41 (1.58%) Aerospace
16 39 (1.50%) Manufacturing
17 27 (1.04%) Fire and Rescue
18 26 (1.00%) Police
19 25 (0.96%) Documentation Skills
Job Titles
1 483 (18.57%) Service Manager
2 395 (15.19%) Delivery Manager
3 391 (15.03%) Service Delivery Manager
4 293 (11.26%) Analyst
5 283 (10.88%) Senior
6 282 (10.84%) IT Manager
7 271 (10.42%) Lead
8 168 (6.46%) IT Support
9 157 (6.04%) Senior Manager
10 140 (5.38%) Consultant
11 122 (4.69%) Senior Delivery Manager
11 122 (4.69%) Senior Service Manager
12 117 (4.50%) Senior Service Delivery Manager
13 113 (4.34%) IT Services Manager
14 107 (4.11%) Developer
15 100 (3.84%) Support Engineer
16 91 (3.50%) Support Analyst
17 85 (3.27%) Infrastructure Engineer
18 81 (3.11%) IT Analyst
19 80 (3.08%) IT Engineer
Libraries, Frameworks & Software Standards
1 52 (2.00%) .NET
2 42 (1.61%) EDI
3 34 (1.31%) HTML
4 21 (0.81%) CSS
5 19 (0.73%) .NET Framework
6 17 (0.65%) ActiveMQ
6 17 (0.65%) Apache NiFi
6 17 (0.65%) Elastic Stack
6 17 (0.65%) RabbitMQ
6 17 (0.65%) YAML
7 15 (0.58%) XML
8 14 (0.54%) ASP.NET
8 14 (0.54%) Middleware
9 10 (0.38%) .NET Core
10 9 (0.35%) AngularJS
10 9 (0.35%) Web Services
11 8 (0.31%) cXML
11 8 (0.31%) EDIFACT
12 6 (0.23%) Flash
12 6 (0.23%) Oracle Fusion
Miscellaneous
1 140 (5.38%) Self-Motivation
2 121 (4.65%) Management Information System
3 98 (3.77%) Driving Licence
4 93 (3.58%) Data Centre
5 58 (2.23%) Product Ownership
6 46 (1.77%) Onboarding
7 35 (1.35%) Enterprise Software
8 33 (1.27%) Public Cloud
9 31 (1.19%) Fat Client
9 31 (1.19%) Thin Client
10 28 (1.08%) Hybrid Cloud
11 26 (1.00%) CMDB
12 25 (0.96%) PMI
13 24 (0.92%) Security Operations Centre
14 22 (0.85%) Analytical Mindset
15 19 (0.73%) Mainframe
16 18 (0.69%) Virtual Team
17 17 (0.65%) Low-Code
18 16 (0.62%) Linux Command Line
18 16 (0.62%) Replication
Operating Systems
1 412 (15.84%) Windows
2 140 (5.38%) Linux
3 134 (5.15%) Windows Server
4 121 (4.65%) Windows 10
5 43 (1.65%) Apple iOS
6 42 (1.61%) Unix
7 36 (1.38%) Windows Server 2019
8 31 (1.19%) Windows Server 2012
9 29 (1.11%) Android
10 28 (1.08%) Windows Server 2016
11 25 (0.96%) Mac OS X
11 25 (0.96%) Windows 7
12 18 (0.69%) Mac OS
13 16 (0.62%) Windows Server 2008
14 6 (0.23%) Ubuntu
15 5 (0.19%) Red Hat Enterprise Linux
16 4 (0.15%) Windows 8
17 3 (0.12%) VMS
18 1 (0.038%) OpenVMS
18 1 (0.038%) Windows XP
Processes & Methodologies
1 876 (33.68%) ITIL
2 507 (19.49%) Service Management
3 488 (18.76%) Customer Service
4 481 (18.49%) Problem-Solving
5 400 (15.38%) ITSM
6 374 (14.38%) Continuous Improvement
7 333 (12.80%) Project Management
8 328 (12.61%) Agile
9 286 (11.00%) Mentoring
10 279 (10.73%) Change Management
11 227 (8.73%) Stakeholder Management
12 214 (8.23%) Actionable Insight
13 207 (7.96%) Incident Management
14 195 (7.50%) Cybersecurity
15 192 (7.38%) Roadmaps
16 185 (7.11%) Project Delivery
17 166 (6.38%) Performance Management
18 162 (6.23%) DevOps
19 154 (5.92%) Collaborative Working
20 148 (5.69%) Contract Negotiation
Programming Languages
1 143 (5.50%) SQL
2 92 (3.54%) PowerShell
3 66 (2.54%) Python
4 44 (1.69%) Bash
5 40 (1.54%) C#
6 32 (1.23%) T-SQL
7 31 (1.19%) Java
7 31 (1.19%) JavaScript
8 19 (0.73%) COBOL
9 17 (0.65%) Shell Script
10 8 (0.31%) ActionScript
10 8 (0.31%) ActionScript 2.0
11 6 (0.23%) TypeScript
12 5 (0.19%) VB
13 4 (0.15%) Kotlin
14 3 (0.12%) PHP
14 3 (0.12%) Scala
15 2 (0.077%) Data Analysis Expressions
15 2 (0.077%) VBScript
16 1 (0.038%) R
Qualifications
1 401 (15.42%) Degree
2 281 (10.80%) Security Cleared
3 127 (4.88%) SC Cleared
4 93 (3.58%) ITIL Certification
5 80 (3.08%) Cisco Certification
6 61 (2.35%) DV Cleared
7 55 (2.11%) Microsoft Certification
8 51 (1.96%) CISSP
8 51 (1.96%) PMI Certification
9 49 (1.88%) CCNA
10 48 (1.85%) Computer Science Degree
11 45 (1.73%) ITIL Foundation Certificate
12 40 (1.54%) CCNP
13 35 (1.35%) DBS Check
13 35 (1.35%) PMP
14 34 (1.31%) CTC Cleared
15 25 (0.96%) AWS Certification
16 22 (0.85%) BPSS Clearance
17 17 (0.65%) CISM
17 17 (0.65%) MCSE
Quality Assurance & Compliance
1 333 (12.80%) SLA
2 73 (2.81%) GDPR
3 70 (2.69%) QA
4 56 (2.15%) Cyber Essentials
5 54 (2.08%) ISO/IEC 27001
6 42 (1.61%) Accessibility
7 37 (1.42%) PMO
8 23 (0.88%) Data Quality
9 12 (0.46%) PCI DSS
10 10 (0.38%) ISO 9001
11 9 (0.35%) NIST
12 7 (0.27%) Actionable Recommendations
12 7 (0.27%) Cyber Essentials PLUS
12 7 (0.27%) GRC
13 6 (0.23%) ISO/IEC 20000
13 6 (0.23%) Sarbanes-Oxley
14 5 (0.19%) COBIT
14 5 (0.19%) TickIT
15 4 (0.15%) NEBOSH
16 3 (0.12%) ISO 14001
System Software
1 314 (12.07%) Active Directory
2 90 (3.46%) VMware Infrastructure
3 46 (1.77%) Hyper-V
4 33 (1.27%) vSphere
5 25 (0.96%) Virtual Desktop
6 22 (0.85%) Docker
7 17 (0.65%) Virtual Machines
8 15 (0.58%) Firmware
9 10 (0.38%) VMware ESXi
10 7 (0.27%) Virtual Servers
11 3 (0.12%) BitLocker
12 2 (0.077%) Embedded Firmware
12 2 (0.077%) XenApp
13 1 (0.038%) DFS Replication
13 1 (0.038%) Microsoft Virtual Server
13 1 (0.038%) Terminal Services
13 1 (0.038%) Veritas Cluster Server
13 1 (0.038%) XenDesktop
Systems Management
1 111 (4.27%) Microsoft Intune
2 95 (3.65%) SCCM
3 45 (1.73%) Kubernetes
4 32 (1.23%) Ansible
5 25 (0.96%) Terraform
6 23 (0.88%) WSUS
7 18 (0.69%) Grafana
8 17 (0.65%) HAProxy
8 17 (0.65%) Prometheus
9 11 (0.42%) Jamf Pro
9 11 (0.42%) Nessus
10 8 (0.31%) ZABBIX
11 6 (0.23%) Microsoft Data Protection Manager
11 6 (0.23%) NetBackup
11 6 (0.23%) SCDPM
11 6 (0.23%) vCenter Server
12 5 (0.19%) FortiGate
12 5 (0.19%) Single Sign-On
13 4 (0.15%) Puppet
13 4 (0.15%) SmoothWall
Vendors
1 812 (31.22%) Microsoft
2 251 (9.65%) ServiceNow
3 163 (6.27%) VMware
4 125 (4.81%) Dell
5 112 (4.31%) Cisco
6 72 (2.77%) Oracle
7 55 (2.11%) Salesforce
8 54 (2.08%) SAP
9 51 (1.96%) Apple
10 45 (1.73%) Citrix
11 42 (1.61%) Meraki
12 40 (1.54%) Veeam
13 36 (1.38%) iManage
14 26 (1.00%) Google
15 23 (0.88%) Adobe
16 21 (0.81%) Sophos
17 19 (0.73%) Unisys
18 18 (0.69%) Aderant
19 17 (0.65%) HP
20 16 (0.62%) SolarWinds