Service Delivery Jobs with Work from Home Options

Service Delivery
UK > Work from Home

The table below provides summary statistics for permanent job vacancies with an option to work from home (WFH) and a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 1 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
1 Jun 2024
Same period 2023 Same period 2022
Rank 113 135 180
Rank change year-on-year +22 +45 +18
Permanent jobs citing Service Delivery 921 976 1,708
As % of all permanent jobs with a WFH option 2.65% 2.54% 2.30%
As % of the Processes & Methodologies category 2.94% 2.64% 2.37%
Number of salaries quoted 594 690 1,235
10th Percentile £33,000 £28,125 £32,500
25th Percentile £41,250 £41,250 £42,500
Median annual salary (50th Percentile) £55,000 £55,000 £55,000
75th Percentile £65,750 £75,938 £67,500
90th Percentile £80,000 £95,000 £77,500
UK median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% -

All Process and Methodology Skills
Work from Home

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a WFH option and a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 31,322 36,922 72,167
As % of all permanent jobs with a WFH option 90.16% 96.00% 97.15%
Number of salaries quoted 23,561 26,118 41,820
10th Percentile £33,750 £37,500 £36,250
25th Percentile £42,500 £47,500 £46,250
Median annual salary (50th Percentile) £57,500 £62,500 £60,000
Median % change year-on-year -8.00% +4.17% +9.09%
75th Percentile £75,000 £82,500 £80,000
90th Percentile £95,000 £100,000 £95,000
UK median annual salary £55,000 £60,800 £60,000
% change year-on-year -9.54% +1.33% +9.09%

Service Delivery
Trend for Jobs with a WFH Option

Job vacancies with a work from home option citing Service Delivery as a proportion of all IT jobs advertised.

Service Delivery trend for jobs with a WFH option

Service Delivery
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing Service Delivery.

Service Delivery salary trend for jobs with a WFH option

Service Delivery
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing Service Delivery over the 6 months to 1 June 2024.

Service Delivery salary histogram for jobs with a WFH option

Service Delivery
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 33 (3.58%) Microsoft Exchange
2 29 (3.15%) SharePoint
3 18 (1.95%) Confluence
4 6 (0.65%) Exchange Server 2000
5 5 (0.54%) Appian
5 5 (0.54%) CMS
6 4 (0.43%) Umbraco
7 2 (0.22%) IBM Domino
7 2 (0.22%) Skype for Business
8 1 (0.11%) Apache
8 1 (0.11%) Blackberry Enterprise Server
8 1 (0.11%) Tomcat
8 1 (0.11%) WebLogic
Applications
1 43 (4.67%) Microsoft Excel
2 33 (3.58%) Microsoft Office
3 18 (1.95%) Microsoft PowerPoint
4 4 (0.43%) Chatbot
4 4 (0.43%) Microsoft Project
4 4 (0.43%) MS Visio
5 2 (0.22%) Trello
6 1 (0.11%) Solid Edge
6 1 (0.11%) Spreadsheet
Business Applications
1 5 (0.54%) Remedy ITSM
2 4 (0.43%) Elite 3E
2 4 (0.43%) NEC Housing
2 4 (0.43%) SAP ERP
3 3 (0.33%) Dynamics CRM
3 3 (0.33%) NetSuite
3 3 (0.33%) Salesforce CRM
4 2 (0.22%) Oracle EBS
4 2 (0.22%) SAP WM
5 1 (0.11%) BambooHR
5 1 (0.11%) iTrent
5 1 (0.11%) Primavera
5 1 (0.11%) SAP HR
5 1 (0.11%) SAP Payroll
Cloud Services
1 155 (16.83%) Microsoft 365
2 153 (16.61%) Azure
3 65 (7.06%) AWS
4 53 (5.75%) Power Platform
5 46 (4.99%) SaaS
6 35 (3.80%) Entra ID
7 28 (3.04%) PowerApps
8 22 (2.39%) Azure DevOps
9 19 (2.06%) Amazon EC2
10 17 (1.85%) Dynamics 365
11 14 (1.52%) Amazon S3
12 13 (1.41%) PaaS
12 13 (1.41%) WhatsApp
13 11 (1.19%) IaaS
14 9 (0.98%) Power Automate
15 7 (0.76%) Azure Sentinel
15 7 (0.76%) Cloud Computing
15 7 (0.76%) GCP
16 5 (0.54%) Azure Storage
16 5 (0.54%) Azure Synapse Analytics
Communications & Networking
1 48 (5.21%) Firewall
2 43 (4.67%) LAN
2 43 (4.67%) WAN
3 38 (4.13%) Wi-Fi
4 24 (2.61%) SD-WAN
5 23 (2.50%) Network Security
6 22 (2.39%) Wireless
7 21 (2.28%) VPN
8 14 (1.52%) DNS
8 14 (1.52%) TCP/IP
8 14 (1.52%) Unified Communications
9 12 (1.30%) DHCP
10 11 (1.19%) Internet
11 10 (1.09%) WLAN
12 8 (0.87%) Remote Desktop
13 7 (0.76%) HTTP
14 5 (0.54%) Skype
14 5 (0.54%) VoIP
15 4 (0.43%) OSPF
15 4 (0.43%) PBX
Database & Business Intelligence
1 52 (5.65%) Relational Database
2 50 (5.43%) SQL Server
3 28 (3.04%) MySQL
4 25 (2.71%) RDBMS
5 24 (2.61%) Power BI
6 11 (1.19%) Azure SQL Database
7 9 (0.98%) DB2
8 8 (0.87%) Amazon RDS
9 7 (0.76%) Data Warehouse
10 6 (0.65%) PostgreSQL
11 4 (0.43%) BusinessObjects
11 4 (0.43%) DTS
11 4 (0.43%) SQL Server Reporting Services
12 3 (0.33%) DBAmp
12 3 (0.33%) GIS
12 3 (0.33%) Ingres
12 3 (0.33%) MongoDB
12 3 (0.33%) Oracle Database
13 2 (0.22%) NoSQL
13 2 (0.22%) Redis
Development Applications
1 31 (3.37%) JIRA
2 11 (1.19%) Git
3 7 (0.76%) Visual Studio
4 6 (0.65%) Team Foundation Server
5 5 (0.54%) Selenium
6 4 (0.43%) GitLab
7 3 (0.33%) Appium
7 3 (0.33%) Cypress.io
7 3 (0.33%) Jenkins
7 3 (0.33%) JMeter
7 3 (0.33%) Postman
7 3 (0.33%) REST Assured
7 3 (0.33%) Serenity BDD
7 3 (0.33%) SpecFlow
8 2 (0.22%) Bitbucket
9 1 (0.11%) Atlassian Bamboo
General
1 375 (40.72%) Social Skills
2 224 (24.32%) Finance
3 116 (12.60%) Public Sector
4 84 (9.12%) Marketing
5 76 (8.25%) Analytical Skills
6 58 (6.30%) Inclusion and Diversity
7 48 (5.21%) Legal
8 27 (2.93%) Law
9 24 (2.61%) Local Government
10 23 (2.50%) Organisational Skills
10 23 (2.50%) Presentation Skills
11 22 (2.39%) Retail
12 21 (2.28%) Fire and Rescue
13 18 (1.95%) Telecoms
14 16 (1.74%) Advertising
15 14 (1.52%) Military
16 12 (1.30%) Documentation Skills
16 12 (1.30%) Police
17 11 (1.19%) Influencing Skills
18 10 (1.09%) Games
Job Titles
1 115 (12.49%) Service Manager
2 110 (11.94%) Analyst
3 91 (9.88%) Consultant
4 82 (8.90%) Service Delivery Manager
5 78 (8.47%) Delivery Manager
5 78 (8.47%) IT Manager
6 74 (8.03%) Lead
7 62 (6.73%) Developer
8 56 (6.08%) Senior
9 45 (4.89%) IT Support
10 42 (4.56%) Architect
11 35 (3.80%) IT Services Manager
12 33 (3.58%) Service Architect
13 32 (3.47%) Business Manager
13 32 (3.47%) ITSM Architect
14 31 (3.37%) Infrastructure Engineer
14 31 (3.37%) Support Analyst
15 24 (2.61%) Enterprise Architecture Director
16 23 (2.50%) DBA
17 22 (2.39%) IT Engineer
Libraries, Frameworks & Software Standards
1 36 (3.91%) .NET
2 17 (1.85%) .NET Framework
3 14 (1.52%) CSS
3 14 (1.52%) HTML
4 12 (1.30%) EDI
5 10 (1.09%) .NET Core
5 10 (1.09%) ASP.NET
6 8 (0.87%) cXML
6 8 (0.87%) EDIFACT
6 8 (0.87%) Middleware
7 6 (0.65%) Flash
8 5 (0.54%) Oracle Fusion
9 4 (0.43%) AWS CDK
9 4 (0.43%) Blazor
9 4 (0.43%) Entity Framework
9 4 (0.43%) Node.js
9 4 (0.43%) Playwright
10 3 (0.33%) AngularJS
10 3 (0.33%) ASP.NET MVC
10 3 (0.33%) HTML5 Canvas
Miscellaneous
1 63 (6.84%) Self-Motivation
2 48 (5.21%) Data Centre
3 36 (3.91%) Management Information System
4 30 (3.26%) Driving Licence
5 29 (3.15%) Enterprise Software
6 22 (2.39%) Product Ownership
7 18 (1.95%) Public Cloud
8 16 (1.74%) Low-Code
9 15 (1.63%) Mainframe
9 15 (1.63%) Onboarding
10 11 (1.19%) CMDB
11 10 (1.09%) Mobile App
12 9 (0.98%) Housing Association
13 8 (0.87%) Analytical Mindset
13 8 (0.87%) Cloud Native
13 8 (0.87%) TRADACOMS
14 7 (0.76%) PMI
15 6 (0.65%) FMCG
16 5 (0.54%) IBM Mainframe
16 5 (0.54%) Virtual Team
Operating Systems
1 133 (14.44%) Windows
2 74 (8.03%) Linux
3 39 (4.23%) Windows 10
4 38 (4.13%) Unix
5 35 (3.80%) Windows Server
6 14 (1.52%) Mac OS X
7 13 (1.41%) Android
8 9 (0.98%) Apple iOS
9 8 (0.87%) Mac OS
10 7 (0.76%) Red Hat Enterprise Linux
10 7 (0.76%) Windows 7
10 7 (0.76%) Windows Server 2016
10 7 (0.76%) Windows Server 2019
11 6 (0.65%) Ubuntu
11 6 (0.65%) Windows Server 2012
12 5 (0.54%) Windows Server 2008
13 2 (0.22%) VMS
14 1 (0.11%) NetWare
14 1 (0.11%) Solaris
14 1 (0.11%) SUSE
Processes & Methodologies
1 331 (35.94%) ITIL
2 155 (16.83%) Service Management
3 153 (16.61%) Actionable Insight
4 149 (16.18%) ITSM
5 144 (15.64%) Customer Service
6 143 (15.53%) Agile
7 134 (14.55%) Continuous Improvement
8 122 (13.25%) Roadmaps
9 121 (13.14%) Change Management
10 115 (12.49%) Project Management
11 110 (11.94%) Problem-Solving
12 95 (10.31%) Enterprise Architecture
13 93 (10.10%) DevOps
14 89 (9.66%) Mentoring
15 84 (9.12%) Business Strategy
15 84 (9.12%) Stakeholder Management
16 80 (8.69%) Project Delivery
17 77 (8.36%) Cybersecurity
18 75 (8.14%) Data Architecture
18 75 (8.14%) Incident Management
Programming Languages
1 81 (8.79%) SQL
2 36 (3.91%) PowerShell
3 33 (3.58%) C#
4 26 (2.82%) Java
5 25 (2.71%) Python
6 18 (1.95%) JavaScript
7 15 (1.63%) COBOL
8 13 (1.41%) Bash
9 10 (1.09%) T-SQL
10 9 (0.98%) ActionScript
11 8 (0.87%) ActionScript 2.0
12 5 (0.54%) VB
13 4 (0.43%) Kotlin
14 2 (0.22%) C++
14 2 (0.22%) Kusto Query Language
14 2 (0.22%) TypeScript
15 1 (0.11%) PL/SQL
15 1 (0.11%) VC++
Qualifications
1 165 (17.92%) Degree
2 129 (14.01%) Security Cleared
3 69 (7.49%) SC Cleared
4 28 (3.04%) ITIL Certification
5 27 (2.93%) CTC Cleared
6 26 (2.82%) PMI Certification
7 23 (2.50%) PMP
8 21 (2.28%) CISSP
8 21 (2.28%) ITIL Foundation Certificate
9 16 (1.74%) AWS Certification
9 16 (1.74%) CISM
10 14 (1.52%) AWS Certified Solutions Architect
10 14 (1.52%) GCIA
10 14 (1.52%) GCIH
10 14 (1.52%) GREM
11 12 (1.30%) APMG
11 12 (1.30%) Computer Science Degree
12 10 (1.09%) Cisco Certification
13 9 (0.98%) DBS Check
14 7 (0.76%) Microsoft Certification
Quality Assurance & Compliance
1 70 (7.60%) SLA
2 31 (3.37%) QA
3 20 (2.17%) GDPR
3 20 (2.17%) ISO/IEC 27001
4 15 (1.63%) Cyber Essentials
5 9 (0.98%) Accessibility
6 6 (0.65%) PMO
7 5 (0.54%) Actionable Recommendations
8 3 (0.33%) HIPAA
9 2 (0.22%) Cyber Essentials PLUS
9 2 (0.22%) GRC
9 2 (0.22%) ISO 9001
9 2 (0.22%) PCI DSS
9 2 (0.22%) Sarbanes-Oxley
10 1 (0.11%) Data Quality
10 1 (0.11%) ISO/IEC 20000
10 1 (0.11%) NIST
System Software
1 78 (8.47%) Active Directory
2 32 (3.47%) VMware Infrastructure
3 11 (1.19%) Hyper-V
4 8 (0.87%) Virtual Desktop
5 7 (0.76%) Virtual Machines
5 7 (0.76%) vSphere
6 6 (0.65%) Docker
6 6 (0.65%) Firmware
7 2 (0.22%) Embedded Firmware
8 1 (0.11%) Veritas Cluster Server
8 1 (0.11%) Virtual Servers
8 1 (0.11%) VMware ESXi
8 1 (0.11%) VMware NSX
8 1 (0.11%) XenDesktop
Systems Management
1 48 (5.21%) Microsoft Intune
2 16 (1.74%) Kubernetes
2 16 (1.74%) WSUS
3 11 (1.19%) SCCM
4 8 (0.87%) Nessus
4 8 (0.87%) Terraform
5 7 (0.76%) Puppet
6 5 (0.54%) Jamf Pro
7 2 (0.22%) Active Directory Federation Services
7 2 (0.22%) CASB
7 2 (0.22%) Failover Clustering
8 1 (0.11%) Ansible
8 1 (0.11%) Autotask
8 1 (0.11%) Enterprise Manager Cloud Control
8 1 (0.11%) McAfee ePO
8 1 (0.11%) Microsoft Clustering
8 1 (0.11%) OfficeScan
8 1 (0.11%) Progress Chef
8 1 (0.11%) Trend Micro Deep Security
8 1 (0.11%) vCenter Server
Vendors
1 233 (25.30%) Microsoft
2 69 (7.49%) ServiceNow
3 53 (5.75%) VMware
4 40 (4.34%) Oracle
5 31 (3.37%) Cisco
6 27 (2.93%) Salesforce
7 21 (2.28%) Dell
8 19 (2.06%) SAP
9 17 (1.85%) Apple
9 17 (1.85%) iManage
10 15 (1.63%) Unisys
11 12 (1.30%) Adobe
12 10 (1.09%) Google
12 10 (1.09%) Meraki
13 8 (0.87%) Veeam
14 7 (0.76%) Darktrace
14 7 (0.76%) IBM
15 6 (0.65%) Draytek
15 6 (0.65%) OpenAI
15 6 (0.65%) Ubiquiti