Incident Management Jobs with Work from Home Options

Incident Management
UK > Work from Home

The table below provides summary statistics for permanent job vacancies with an option to work from home (WFH) and a requirement for Incident Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Incident Management over the 6 months to 1 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
1 Jun 2024
Same period 2023 Same period 2022
Rank 245 220 311
Rank change year-on-year -25 +91 +56
Permanent jobs citing Incident Management 455 597 897
As % of all permanent jobs with a WFH option 1.31% 1.55% 1.21%
As % of the Processes & Methodologies category 1.45% 1.62% 1.24%
Number of salaries quoted 328 364 712
10th Percentile £30,500 £32,575 £28,000
25th Percentile £38,438 £41,250 £38,563
Median annual salary (50th Percentile) £52,500 £57,250 £50,000
Median % change year-on-year -8.30% +14.50% +1.01%
75th Percentile £72,500 £75,000 £65,000
90th Percentile £87,500 £87,500 £80,000
UK median annual salary £50,000 £52,500 £47,500
% change year-on-year -4.76% +10.53% -9.52%

All Process and Methodology Skills
Work from Home

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a WFH option and a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 31,322 36,922 72,167
As % of all permanent jobs with a WFH option 90.16% 96.00% 97.15%
Number of salaries quoted 23,561 26,118 41,820
10th Percentile £33,750 £37,500 £36,250
25th Percentile £42,500 £47,500 £46,250
Median annual salary (50th Percentile) £57,500 £62,500 £60,000
Median % change year-on-year -8.00% +4.17% +9.09%
75th Percentile £75,000 £82,500 £80,000
90th Percentile £95,000 £100,000 £95,000
UK median annual salary £55,000 £60,800 £60,000
% change year-on-year -9.54% +1.33% +9.09%

Incident Management
Trend for Jobs with a WFH Option

Job vacancies with a work from home option citing Incident Management as a proportion of all IT jobs advertised.

Incident Management trend for jobs with a WFH option

Incident Management
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing Incident Management.

Incident Management salary trend for jobs with a WFH option

Incident Management
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing Incident Management over the 6 months to 1 June 2024.

Incident Management salary histogram for jobs with a WFH option

Incident Management
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (4.84%) SAS
2 13 (2.86%) Microsoft Exchange
3 10 (2.20%) SharePoint
4 5 (1.10%) IIS
5 3 (0.66%) Confluence
5 3 (0.66%) WordPress
6 2 (0.44%) CMS
6 2 (0.44%) Oracle Service Bus
6 2 (0.44%) WebLogic
7 1 (0.22%) Exchange Server 2013
7 1 (0.22%) nginx
Applications
1 27 (5.93%) Microsoft Office
2 11 (2.42%) Microsoft Excel
3 7 (1.54%) MS Visio
4 2 (0.44%) Adobe Creative Suite
5 1 (0.22%) Microsoft PowerPoint
Business Applications
1 13 (2.86%) Remedy ITSM
2 8 (1.76%) Dynamics CRM
3 6 (1.32%) SAP S/4HANA
4 5 (1.10%) Oracle ERP
5 3 (0.66%) NEC Housing
5 3 (0.66%) SAP HCM
5 3 (0.66%) SAP MM
6 2 (0.44%) iTrent
6 2 (0.44%) NetSuite
6 2 (0.44%) SAP PP
6 2 (0.44%) SAP SCM
6 2 (0.44%) SAP WM
7 1 (0.22%) Dynamics NAV
7 1 (0.22%) Oracle EBS
7 1 (0.22%) SAP HR
7 1 (0.22%) SAP Payroll
7 1 (0.22%) SAP SD
Cloud Services
1 130 (28.57%) Azure
2 67 (14.73%) Microsoft 365
3 28 (6.15%) AWS
4 22 (4.84%) SaaS
5 17 (3.74%) Entra ID
5 17 (3.74%) Serverless
6 15 (3.30%) Azure Data Factory
6 15 (3.30%) Power Platform
7 14 (3.08%) Azure Functions
7 14 (3.08%) Azure Logic Apps
7 14 (3.08%) Azure Service Bus
8 10 (2.20%) Azure DevOps
8 10 (2.20%) Azure Monitor
9 9 (1.98%) Azure Storage
9 9 (1.98%) PowerApps
10 7 (1.54%) GCP
10 7 (1.54%) PaaS
11 6 (1.32%) Amazon EC2
11 6 (1.32%) AWS CloudFormation
11 6 (1.32%) Virtual Private Cloud
Communications & Networking
1 45 (9.89%) Firewall
2 28 (6.15%) LAN
2 28 (6.15%) SAN
3 24 (5.27%) WAN
4 21 (4.62%) Wi-Fi
5 17 (3.74%) DNS
6 16 (3.52%) TCP/IP
7 13 (2.86%) DHCP
8 12 (2.64%) Network Security
9 8 (1.76%) SD-WAN
10 7 (1.54%) Internet
10 7 (1.54%) MPLS
10 7 (1.54%) VPN
11 6 (1.32%) WLAN
12 5 (1.10%) 5G
12 5 (1.10%) BGP
12 5 (1.10%) Broadband
12 5 (1.10%) Remote Desktop
12 5 (1.10%) Wireless
13 4 (0.88%) FTP
Database & Business Intelligence
1 45 (9.89%) SQL Server
2 26 (5.71%) MySQL
3 16 (3.52%) RDBMS
3 16 (3.52%) Relational Database
4 12 (2.64%) Amazon RDS
4 12 (2.64%) Oracle Database
5 10 (2.20%) Azure SQL Database
6 7 (1.54%) SQL Server Integration Services
7 6 (1.32%) Power BI
8 4 (0.88%) Redis
9 3 (0.66%) PostgreSQL
9 3 (0.66%) SAP HANA
10 2 (0.44%) Oracle Database 10g
10 2 (0.44%) Oracle Database 11g
10 2 (0.44%) VLDB
11 1 (0.22%) BusinessObjects XI
11 1 (0.22%) QlikView
Development Applications
1 24 (5.27%) JIRA
2 7 (1.54%) GitLab
3 4 (0.88%) Postman
4 3 (0.66%) Burp Suite
4 3 (0.66%) Git
4 3 (0.66%) Metasploit
4 3 (0.66%) sqlmap
5 2 (0.44%) HP UFT
5 2 (0.44%) JMeter
5 2 (0.44%) LoadRunner
5 2 (0.44%) MSTest
5 2 (0.44%) Selenium
5 2 (0.44%) Team Foundation Server
General
1 192 (42.20%) Social Skills
2 90 (19.78%) Analytical Skills
3 77 (16.92%) Finance
4 35 (7.69%) Organisational Skills
5 26 (5.71%) Legal
6 24 (5.27%) Law
7 23 (5.05%) Public Sector
8 18 (3.96%) Military
9 16 (3.52%) Documentation Skills
10 15 (3.30%) Banking
11 12 (2.64%) Front Office
11 12 (2.64%) Inclusion and Diversity
12 9 (1.98%) Advertising
12 9 (1.98%) Manufacturing
12 9 (1.98%) Retail
13 8 (1.76%) Back Office
13 8 (1.76%) Marketing
14 5 (1.10%) Financial Institution
14 5 (1.10%) Japanese Language
15 4 (0.88%) Publishing
Job Titles
1 128 (28.13%) Analyst
2 64 (14.07%) Support Analyst
3 45 (9.89%) IT Support
3 45 (9.89%) Support Engineer
4 37 (8.13%) Developer
4 37 (8.13%) IT Engineer
5 34 (7.47%) Applications Support
6 33 (7.25%) Security Analyst
7 30 (6.59%) IT Support Engineer
8 28 (6.15%) Consultant
8 28 (6.15%) Infrastructure Engineer
9 25 (5.49%) Security Consultant
10 24 (5.27%) Service Manager
11 23 (5.05%) 3rd Line Engineer
11 23 (5.05%) 3rd Line Support
11 23 (5.05%) Information Analyst
11 23 (5.05%) Information Security Analyst
12 22 (4.84%) 3rd Line Support Engineer
12 22 (4.84%) ServiceNow Developer
13 21 (4.62%) 2nd/3rd Line Support
Libraries, Frameworks & Software Standards
1 30 (6.59%) CSS
2 26 (5.71%) .NET
2 26 (5.71%) HTML
3 22 (4.84%) AngularJS
3 22 (4.84%) Twitter Bootstrap
3 22 (4.84%) Web Services
4 12 (2.64%) FIX Protocol
5 8 (1.76%) .NET Framework
6 6 (1.32%) Oracle Fusion
7 4 (0.88%) Node.js
7 4 (0.88%) WebdriverIO
8 3 (0.66%) ASP.NET
9 2 (0.44%) EDI
9 2 (0.44%) Middleware
9 2 (0.44%) SailPoint
9 2 (0.44%) Software Packaging
10 1 (0.22%) JSON
10 1 (0.22%) RESTful
10 1 (0.22%) XML
10 1 (0.22%) XMPP
Miscellaneous
1 40 (8.79%) Management Information System
2 30 (6.59%) Driving Licence
3 28 (6.15%) CMDB
3 28 (6.15%) Enterprise Storage
4 24 (5.27%) Legacy Systems
5 16 (3.52%) Self-Motivation
6 15 (3.30%) Onboarding
7 10 (2.20%) Analytical Mindset
7 10 (2.20%) Cyber Threat
7 10 (2.20%) Data Centre
8 9 (1.98%) Linux Command Line
8 9 (1.98%) Public Cloud
9 8 (1.76%) Security Posture
10 7 (1.54%) Housing Association
11 6 (1.32%) Data Protection Act
11 6 (1.32%) Hybrid Cloud
12 5 (1.10%) Distributed Denial-of-Service
12 5 (1.10%) Marketing Technology
12 5 (1.10%) Mobile App
12 5 (1.10%) Security Operations Centre
Operating Systems
1 117 (25.71%) Windows
2 74 (16.26%) Linux
3 47 (10.33%) Unix
4 28 (6.15%) Windows Server
5 19 (4.18%) Mac OS X
6 14 (3.08%) Windows 10
7 8 (1.76%) Apple iOS
8 6 (1.32%) Ubuntu
9 3 (0.66%) Amazon Linux
9 3 (0.66%) Android
9 3 (0.66%) Mac OS
9 3 (0.66%) Solaris
9 3 (0.66%) Windows Server 2008
9 3 (0.66%) Windows Server 2012
9 3 (0.66%) Windows Server 2016
10 2 (0.44%) Windows 7
10 2 (0.44%) Windows Server 2019
10 2 (0.44%) Windows Vista
11 1 (0.22%) VMS
11 1 (0.22%) Windows 8
Processes & Methodologies
1 160 (35.16%) ITIL
2 112 (24.62%) Change Management
2 112 (24.62%) Service Management
3 93 (20.44%) Problem-Solving
4 91 (20.00%) Problem Management
5 82 (18.02%) Security Operations
6 80 (17.58%) Customer Service
7 79 (17.36%) Cybersecurity
7 79 (17.36%) Incident Response
8 75 (16.48%) ITSM
8 75 (16.48%) Service Delivery
9 70 (15.38%) Continuous Improvement
9 70 (15.38%) Information Security
10 56 (12.31%) Actionable Insight
11 55 (12.09%) Risk Management
12 53 (11.65%) Root Cause Analysis
13 52 (11.43%) DevOps
14 51 (11.21%) Mentoring
15 46 (10.11%) Infrastructure Engineering
16 37 (8.13%) Agile
Programming Languages
1 56 (12.31%) SQL
2 41 (9.01%) PowerShell
3 29 (6.37%) C#
4 22 (4.84%) Bash
5 19 (4.18%) Python
6 16 (3.52%) Java
7 15 (3.30%) JavaScript
8 9 (1.98%) PL/SQL
9 8 (1.76%) MATLAB
9 8 (1.76%) VB.NET
9 8 (1.76%) VBA
10 7 (1.54%) T-SQL
11 2 (0.44%) Kusto Query Language
11 2 (0.44%) VB
12 1 (0.22%) Ladder Logic
Qualifications
1 71 (15.60%) Degree
2 53 (11.65%) Security Cleared
3 34 (7.47%) CISSP
4 33 (7.25%) CISM
4 33 (7.25%) SC Cleared
5 28 (6.15%) Azure Certification
6 26 (5.71%) Microsoft Certification
7 22 (4.84%) ITIL Certification
8 17 (3.74%) CISA
9 14 (3.08%) GCIA
9 14 (3.08%) GCIH
9 14 (3.08%) GREM
10 11 (2.42%) Computer Science Degree
11 9 (1.98%) ISO 27001 Lead Auditor
12 7 (1.54%) CCNA
12 7 (1.54%) Cisco Certification
13 6 (1.32%) DV Cleared
14 5 (1.10%) CCNP
15 4 (0.88%) AWS Certification
15 4 (0.88%) BPSS Clearance
Quality Assurance & Compliance
1 58 (12.75%) ISO/IEC 27001
2 47 (10.33%) SLA
3 23 (5.05%) Cyber Essentials
4 20 (4.40%) JSP 440
4 20 (4.40%) NIST
5 17 (3.74%) GRC
6 12 (2.64%) GDPR
7 6 (1.32%) QA
7 6 (1.32%) SOC 2
8 5 (1.10%) Cyber Essentials PLUS
9 4 (0.88%) California Consumer Privacy Act
9 4 (0.88%) ISO 22301
10 3 (0.66%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 3 (0.66%) NCSC
11 2 (0.44%) Accessibility
12 1 (0.22%) GxP
12 1 (0.22%) HIPAA
12 1 (0.22%) ISO 9001
System Software
1 75 (16.48%) Active Directory
2 25 (5.49%) Hyper-V
3 20 (4.40%) VMware Infrastructure
4 9 (1.98%) Docker
5 8 (1.76%) vSphere
6 4 (0.88%) Virtual Machines
7 3 (0.66%) Firmware
8 2 (0.44%) Oracle RAC
8 2 (0.44%) Terminal Services
9 1 (0.22%) BitLocker
9 1 (0.22%) Virtual Desktop
9 1 (0.22%) Virtual Servers
9 1 (0.22%) VMware NSX
Systems Management
1 24 (5.27%) Microsoft Intune
2 12 (2.64%) Terraform
3 10 (2.20%) SCCM
4 7 (1.54%) QRadar
5 6 (1.32%) Ansible
6 5 (1.10%) Kubernetes
7 4 (0.88%) Data Guard
7 4 (0.88%) Grafana
7 4 (0.88%) Kibana
8 2 (0.44%) DatAdvantage
8 2 (0.44%) FortiGate
8 2 (0.44%) Oracle RMAN
8 2 (0.44%) Rundeck
8 2 (0.44%) Symantec Endpoint Protection
8 2 (0.44%) vCenter Server
9 1 (0.22%) Failover Clustering
9 1 (0.22%) FTK
9 1 (0.22%) Microsoft Clustering
9 1 (0.22%) Microsoft Data Protection Manager
9 1 (0.22%) Stealthwatch
Vendors
1 114 (25.05%) Microsoft
2 45 (9.89%) VMware
3 40 (8.79%) Oracle
4 37 (8.13%) ServiceNow
5 21 (4.62%) Dell
6 20 (4.40%) Cisco
7 15 (3.30%) SAP
8 14 (3.08%) BMC
9 13 (2.86%) IBM
9 13 (2.86%) Remedy
10 12 (2.64%) Splunk
11 10 (2.20%) Google
12 8 (1.76%) Algorithmics
12 8 (1.76%) ION Trading
13 7 (1.54%) HP
13 7 (1.54%) Meraki
14 6 (1.32%) Adobe
14 6 (1.32%) Ubiquiti
15 5 (1.10%) Sage
15 5 (1.10%) Virgin Media