IT Support Jobs with Work from Home Options

IT Support
UK > Work from Home

The median IT Support salary in Work from Home is £30,481 per year according to job vacancies posted during the 6 months to 1 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
1 Jun 2024
Same period 2023 Same period 2022
Rank 190 269 408
Rank change year-on-year +79 +139 -54
Permanent jobs requiring an IT Support 582 469 628
As % of all permanent jobs with a WFH option 1.68% 1.22% 0.85%
As % of the Job Titles category 1.74% 1.27% 0.87%
Number of salaries quoted 529 340 515
10th Percentile £24,250 £24,225 £21,250
25th Percentile £25,500 £26,250 £24,000
Median annual salary (50th Percentile) £30,481 £32,000 £30,000
Median % change year-on-year -4.75% +6.67% -4.00%
75th Percentile £37,250 £40,313 £37,500
90th Percentile £43,750 £50,775 £49,800
UK median annual salary £28,808 £31,000 £29,000
% change year-on-year -7.07% +6.90% -

All Permanent IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 33,422 36,879 72,309
% of permanent jobs with a recognized job title 96.21% 95.89% 97.34%
Number of salaries quoted 25,463 26,702 42,447
10th Percentile £33,250 £36,750 £36,250
25th Percentile £42,500 £47,447 £45,000
Median annual salary (50th Percentile) £55,500 £62,500 £60,000
Median % change year-on-year -11.20% +4.17% +9.09%
75th Percentile £75,000 £81,250 £80,000
90th Percentile £93,750 £100,000 £95,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

IT Support
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured IT Support in the job title as a proportion of all IT jobs advertised.

IT Support trend for jobs with a WFH option

IT Support
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing IT Support.

IT Support salary trend for jobs with a WFH option

IT Support
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing IT Support over the 6 months to 1 June 2024.

IT Support salary histogram for jobs with a WFH option

IT Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 1 June 2024, IT Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with remote work options featuring IT Support in the job title.

1 361 (62.03%) Microsoft 365
2 289 (49.66%) Microsoft
3 274 (47.08%) Windows
4 225 (38.66%) Active Directory
5 210 (36.08%) Social Skills
6 208 (35.74%) Customer Service
7 207 (35.57%) Azure
8 136 (23.37%) ITIL
9 116 (19.93%) Windows Server
10 114 (19.59%) Problem-Solving
11 103 (17.70%) Windows 10
12 100 (17.18%) Microsoft Exchange
13 93 (15.98%) Microsoft Office
14 87 (14.95%) Hyper-V
15 80 (13.75%) Firewall
16 79 (13.57%) Degree
17 76 (13.06%) VMware
18 73 (12.54%) Driving Licence
19 70 (12.03%) Microsoft Intune
20 68 (11.68%) Entra ID
21 63 (10.82%) Finance
22 61 (10.48%) DNS
23 59 (10.14%) VMware Infrastructure
24 56 (9.62%) Microsoft Certification
24 56 (9.62%) Wi-Fi
25 53 (9.11%) SharePoint
26 49 (8.42%) DHCP
27 48 (8.25%) Inclusion and Diversity
28 45 (7.73%) Service Delivery
28 45 (7.73%) Incident Management

IT Support Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 100 (17.18%) Microsoft Exchange
2 53 (9.11%) SharePoint
3 11 (1.89%) Exchange Server 2013
4 7 (1.20%) OpenStack
5 6 (1.03%) Exchange Server 2000
6 3 (0.52%) SAS
7 2 (0.34%) Exchange Server 2007
7 2 (0.34%) Exchange Server 2010
7 2 (0.34%) WordPress
8 1 (0.17%) Apache
8 1 (0.17%) CMS
8 1 (0.17%) IIS
8 1 (0.17%) SharePoint 2013
8 1 (0.17%) Site Server
8 1 (0.17%) Tomcat
Applications
1 93 (15.98%) Microsoft Office
2 8 (1.37%) Microsoft Excel
3 3 (0.52%) SPSS
4 2 (0.34%) Microsoft PowerPoint
5 1 (0.17%) Spreadsheet
Business Applications
1 4 (0.69%) Carpe Diem
2 3 (0.52%) Dynamics CRM
2 3 (0.52%) Dynamics NAV
3 1 (0.17%) Dynamics AX
3 1 (0.17%) Elite 3E
Cloud Services
1 361 (62.03%) Microsoft 365
2 207 (35.57%) Azure
3 68 (11.68%) Entra ID
4 29 (4.98%) AWS
5 13 (2.23%) Power Platform
6 10 (1.72%) WhatsApp
7 7 (1.20%) Amazon EC2
7 7 (1.20%) Nutanix
8 6 (1.03%) Cloud Computing
9 5 (0.86%) Google Workspace
9 5 (0.86%) OneDrive
9 5 (0.86%) PowerApps
10 4 (0.69%) Slack
10 4 (0.69%) Snowflake
11 3 (0.52%) Asana
11 3 (0.52%) Dropbox
11 3 (0.52%) Rubrik
11 3 (0.52%) SaaS
12 2 (0.34%) Microsoft Purview
12 2 (0.34%) Mimecast
Communications & Networking
1 80 (13.75%) Firewall
2 61 (10.48%) DNS
3 56 (9.62%) Wi-Fi
4 49 (8.42%) DHCP
5 41 (7.04%) SAN
6 38 (6.53%) Internet
7 35 (6.01%) VPN
8 32 (5.50%) TCP/IP
9 28 (4.81%) Wireless
10 27 (4.64%) LAN
11 25 (4.30%) Remote Desktop
11 25 (4.30%) VLAN
12 23 (3.95%) WAN
13 21 (3.61%) VoIP
14 15 (2.58%) Unified Communications
15 13 (2.23%) NAS
16 6 (1.03%) Network Security
17 5 (0.86%) Multicast
18 4 (0.69%) Unicast
18 4 (0.69%) WLAN
Database & Business Intelligence
1 43 (7.39%) SQL Server
2 23 (3.95%) Amazon RDS
3 8 (1.37%) Power BI
4 5 (0.86%) DB2
4 5 (0.86%) SQL Server Reporting Services
5 4 (0.69%) BusinessObjects
6 3 (0.52%) Big Data
6 3 (0.52%) EDRMS
6 3 (0.52%) Oracle Database
7 2 (0.34%) SQL Server Integration Services
8 1 (0.17%) Amazon QuickSight
8 1 (0.17%) MySQL
Development Applications
1 6 (1.03%) JIRA
2 2 (0.34%) Git
3 1 (0.17%) Jenkins
General
1 210 (36.08%) Social Skills
2 63 (10.82%) Finance
3 48 (8.25%) Inclusion and Diversity
4 30 (5.15%) Organisational Skills
5 28 (4.81%) Legal
6 27 (4.64%) Law
7 22 (3.78%) Analytical Skills
8 16 (2.75%) Banking
9 13 (2.23%) Games
10 12 (2.06%) German Language
10 12 (2.06%) Public Sector
11 9 (1.55%) Manufacturing
11 9 (1.55%) Marketing
12 7 (1.20%) Retail
13 6 (1.03%) Telecoms
14 5 (0.86%) Documentation Skills
15 2 (0.34%) Publishing
16 1 (0.17%) Advertising
16 1 (0.17%) Local Government
16 1 (0.17%) Online Betting
Libraries, Frameworks & Software Standards
1 3 (0.52%) .NET
2 2 (0.34%) CSS
2 2 (0.34%) EDI
2 2 (0.34%) HTML
3 1 (0.17%) LAMP
3 1 (0.17%) LDAP
3 1 (0.17%) RESTEasy
3 1 (0.17%) Software Packaging
Miscellaneous
1 73 (12.54%) Driving Licence
2 25 (4.30%) Enterprise Storage
2 25 (4.30%) Self-Motivation
3 22 (3.78%) Management Information System
4 15 (2.58%) iPad
5 14 (2.41%) Data Centre
5 14 (2.41%) Replication
6 13 (2.23%) Onboarding
6 13 (2.23%) Social Media
7 9 (1.55%) iPhone
8 6 (1.03%) Apple TV
8 6 (1.03%) Video Conferencing
9 5 (0.86%) Low-Code
10 3 (0.52%) CMDB
10 3 (0.52%) Cybercrime
10 3 (0.52%) Smartphone
11 2 (0.34%) Analytical Mindset
11 2 (0.34%) Linux Command Line
11 2 (0.34%) Public Cloud
11 2 (0.34%) Virtual Team
Operating Systems
1 274 (47.08%) Windows
2 116 (19.93%) Windows Server
3 103 (17.70%) Windows 10
4 37 (6.36%) Android
5 35 (6.01%) Linux
6 33 (5.67%) Windows Server 2016
6 33 (5.67%) Windows Server 2019
7 31 (5.33%) Apple iOS
8 26 (4.47%) Mac OS
9 18 (3.09%) Windows Server 2012
10 11 (1.89%) Windows 7
11 7 (1.20%) Mac OS X
12 5 (0.86%) Unix
13 4 (0.69%) Windows Server 2008
14 2 (0.34%) Windows 8
Processes & Methodologies
1 208 (35.74%) Customer Service
2 136 (23.37%) ITIL
3 114 (19.59%) Problem-Solving
4 45 (7.73%) Incident Management
4 45 (7.73%) Service Delivery
5 35 (6.01%) Service Management
6 28 (4.81%) ITSM
7 23 (3.95%) Cybersecurity
8 22 (3.78%) Remote Monitoring and Management
9 20 (3.44%) Desktop Virtualisation
10 19 (3.26%) Agile
11 18 (3.09%) Problem Management
12 17 (2.92%) Collaborative Working
12 17 (2.92%) Mentoring
13 16 (2.75%) Asset Management
13 16 (2.75%) Computer Science
13 16 (2.75%) Line Management
13 16 (2.75%) Time Management
14 14 (2.41%) Business Intelligence
14 14 (2.41%) Continuous Improvement
Programming Languages
1 29 (4.98%) SQL
2 23 (3.95%) PowerShell
3 4 (0.69%) Python
4 3 (0.52%) Bash
5 1 (0.17%) C#
5 1 (0.17%) JavaScript
5 1 (0.17%) PHP
5 1 (0.17%) T-SQL
5 1 (0.17%) VBA
Qualifications
1 79 (13.57%) Degree
2 56 (9.62%) Microsoft Certification
3 24 (4.12%) Azure Certification
4 22 (3.78%) CCNA
4 22 (3.78%) Cisco Certification
5 15 (2.58%) ITIL Foundation Certificate
5 15 (2.58%) Network+ Certification
6 14 (2.41%) A+ Certification
7 12 (2.06%) MCSE
7 12 (2.06%) Security Cleared
8 9 (1.55%) DBS Check
9 8 (1.37%) NVQ Level 3
10 7 (1.20%) Computer Science Degree
10 7 (1.20%) DV Cleared
10 7 (1.20%) MCP
11 4 (0.69%) MCITP
11 4 (0.69%) SC Cleared
12 3 (0.52%) ITIL Certification
13 2 (0.34%) HNC
13 2 (0.34%) Postgraduate
Quality Assurance & Compliance
1 18 (3.09%) SLA
2 17 (2.92%) Cyber Essentials
3 12 (2.06%) ISO/IEC 27001
4 7 (1.20%) GDPR
4 7 (1.20%) QA
5 4 (0.69%) PCI DSS
6 1 (0.17%) ISO/IEC 20000
6 1 (0.17%) NIST
System Software
1 225 (38.66%) Active Directory
2 87 (14.95%) Hyper-V
3 59 (10.14%) VMware Infrastructure
4 30 (5.15%) Virtual Desktop
5 11 (1.89%) VMware ESXi
6 9 (1.55%) Docker
7 6 (1.03%) Virtual Machines
8 3 (0.52%) Terminal Services
8 3 (0.52%) vSphere
9 1 (0.17%) NFS
Systems Management
1 70 (12.03%) Microsoft Intune
2 34 (5.84%) SCCM
3 13 (2.23%) Cisco CUCM
3 13 (2.23%) ServiceCenter
4 8 (1.37%) Kubernetes
5 7 (1.20%) Ansible
6 5 (0.86%) PaperCut
7 4 (0.69%) Autotask
7 4 (0.69%) Jamf Pro
8 3 (0.52%) AirWatch
8 3 (0.52%) NetBackup
9 2 (0.34%) Grafana
9 2 (0.34%) Microsoft Data Protection Manager
9 2 (0.34%) Prometheus
9 2 (0.34%) SCDPM
10 1 (0.17%) MobiControl
10 1 (0.17%) Single Sign-On
10 1 (0.17%) ZABBIX
Vendors
1 289 (49.66%) Microsoft
2 76 (13.06%) VMware
3 43 (7.39%) Cisco
4 39 (6.70%) Citrix
5 28 (4.81%) Apple
6 24 (4.12%) HP
6 24 (4.12%) Veeam
7 23 (3.95%) Meraki
8 17 (2.92%) iManage
9 14 (2.41%) Fortinet
9 14 (2.41%) Palo Alto
10 13 (2.23%) Aruba
11 12 (2.06%) Sophos
12 11 (1.89%) Barracuda Networks
13 10 (1.72%) ServiceNow
14 9 (1.55%) Draytek
15 8 (1.37%) ConnectWise
15 8 (1.37%) Datto
15 8 (1.37%) ESET
16 7 (1.20%) WatchGuard