1 to 25 of 1,075 Service Delivery Jobs

people and 123 different nationalities. Customer Experience and Transformation are Brambles/CHEP’s core priorities . Position Purpose The Sr. Manager, Global IT Service Delivery Management will join the newly created IT Service Management function, will own the day-to-day execution of Service Delivery … of all Major Incidents occurring within all technology towers across Internal, External and 3rd Party suppliers and will unite internal and external teams across Service Management, Technology Services Platform teams, Business Platform teams and Product teams to ensure suitable process automation is in place and that there is a … collaborative and effective approach to both Service Delivery and Major Incident Management. The Sr. Manager, Global IT Service Delivery Management will develop and embed processes throughout Technology Services that focus on delivering service excellence to our Brambles users, this will include the delivery of more »

safety and energy services our contribution to these communities will continue to drive progress towards a net-zero future. We focus on quality of service and delivery, and on improving the lives of our clients and their customers by creating better environments in which to work, live and … be able to make the role their own, bringing fresh ideas and new tech to the forefront of the organisation. Reporting to the Group Service Delivery Manager you will provide second line technical support to Sureserve Group ICT users, located across several sites and the varying companies under … ICT Management and is subject to change after consultation. A current UK driving licence is required for this role. General Duties/Key Responsibilities: Service Deliver/Operations Understand and promote the ITIL framework in the daily role of service operations. Incident management will be of paramount importance more »

Junior IT Service Delivery Manager Northampton (hybrid 3 days in 2 days out) Salary is 27k-33k (Depending on experience) Skills: Service Delivery, KPI, SLA, Service Desk, ITIL, M365, Azure, IT Support, 1st line, Cloud, stakeholder management We're on the hunt for a Junior … Service Delivery Manager armed with exceptional customer service, organizational, and relationship-building skills. Basic IT knowledge is a must, with familiarity in M365 as a cloud-based licensing software application. Your main gig? Juggling multiple clients' queries, ensuring timely responses within agreed SLA timeframes. You'll be … an integral part of our service delivery team, backed by the Service Delivery Manager. Collaboration is key as you'll work hand-in-hand with other departments to ensure seamless alignment of our service delivery function with our clients. This role thrives on reactivity more »

Junior IT Service Delivery Manager Northampton (hybrid 3 days in 2 days out) Salary is 27k-33k (Depending on experience) Skills: Service Delivery, KPI, SLA, Service Desk, ITIL, M365, Azure, IT Support, 1st line, Cloud, stakeholder management We're on the hunt for a Junior … Service Delivery Manager armed with exceptional customer service, organizational, and relationship-building skills. Basic IT knowledge is a must, with familiarity in M365 as a cloud-based licensing software application. Your main gig? Juggling multiple clients' queries, ensuring timely responses within agreed SLA timeframes. You'll be … an integral part of our service delivery team, backed by the Service Delivery Manager. Collaboration is key as you'll work hand-in-hand with other departments to ensure seamless alignment of our service delivery function with our clients. This role thrives on reactivity more »

Service Delivery Manager - IT Managed Service Provider Hybrid working London Service Delivery Manager required by one of the fastest growing SME IT Service Providers in the UK (+50% headcount grown in the past two years). The business comprises circa 100 employees across … sites, delivering IT and Consulting services to businesses across London and the South. Core areas of expertise are IT consultancy, Support and Cloud service provision (primarily Microsoft stack), to SME's in the Accountancy and Professional Services sector. They are one of the highest calibre IT Service Providers … and their tech staff are some of the most competent in the business. They're going from strength to strength and, with exemplary customer service being at the heart of their organisation and as a result of rapid recent grown, they're now seeking an additional Service Delivery more »

Service Delivery Manager Service Delivery Manager - Canary Wharf - London/1 day per week office based - to £75,000 plus bonus to 13%, annual salary review to 10% and great benefits! - Package to @£83,000 Global client has a great opportunity for a Service Delivery … team and the responsibilities include recommending what resources are needed. The ideal candidate for this role will have a 80/20 mix of Service Delivery and Security experience As a Service Delivery Manager you will prepare regular reports to Program Office and stakeholders on performance … external vendors of security solutions and the IT security teams in Japan, North America and Asia. You will demonstrate a robust knowledge of global service delivery, an appreciation of the current cyber threats and security measures available. With at least 5 years of IT (Service Delivery more »

services to circa of 70% of NHS organisations within the Cheshire and Merseyside region. The primary purpose of this role is to manage the delivery of Employment Services to our clients by ensuring the delivery of a professional, efficient and accurate service, as well as to support … the department. Accountable to the Head of Service Delivery, you will be assigned a portfolio of clients who you will be responsible for overseeing daily Operations for, ensuring each stage of the Employment Services process is properly actioned, that staff are paid correctly and appropriate information is communicated … competency and suitability. Main duties of the job The Operations Manager will work with the Assistant Director of Employment Services and the Head of Service Delivery to manage the relationship of Employment Services with its current and potential clients. You will be able to identify needs and requirements more »

Orchestrate Service Excellence as Head of Service Delivery Management (Oracle Expertise) - UK & Europe Do you have a passion for delivering exceptional service and building high-performing teams? Are you an Oracle maestro with a proven track record in Managed Services? If so, this could be the … perfect opportunity to lead the charge! A leading digital engineering and cloud transformation company is seeking an experienced and motivated Head of Service Delivery Management. In this pivotal role, you'll oversee the entire Managed Services lifecycle for their Oracle projects across the UKI & Europe region, ensuring clients … consistently receive top-notch experiences. Lead the Way in Service Delivery Management : Oversee service delivery from transition to ongoing support, driving continuous improvement. Set the vision for regional delivery, optimize processes, and cultivate a collaborative, high-performing team. Develop and implement service delivery more »

Job summary Primary Care Doncaster (PCD) Limited is developing a wide range of support services to ensure goodand effective delivery of its internal services and primary care services across the City of Doncaster.PCD provides working at scale opportunities and projects and is driven to respond to the numerouschallenges that … can only be fully addressed by general practice working together.The post holder will be required to support the coordination of various projects within the ServiceDelivery team as well as the operational delivery of PCD's patient services. They will work in partnership with partner services to ensure delivery … Delivery Manager and deputise in their absence to support the PCDContract Manager and Business Intelligence team to engage with sub-contractors and servicedelivery partners to jointly identify areas of service improvement Act as deputy for Service Delivery Manager where appropriate and within level of competenceand more »

Director of Service Delivery About My Client: My client is a renowned leader in providing high-quality technical support and services across the UK. Specializing in EPOS systems, they have built a reputation for excellence and innovation. To continue delivering exceptional service, they are seeking a dedicated … and experienced Service Delivery Director to oversee their team of engineers across the UK. Role Overview: As the Service Delivery Director, you will be responsible for managing a distributed team of engineers who provide on-site and remote support for EPOS systems. This is a strategic … role focusing on ensuring high standards of service delivery, customer satisfaction, and operational efficiency. You'll collaborate closely with other senior leaders to drive process improvements, optimize resources, and maintain a customer-centric approach. Key Responsibilities: Lead and manage a team of engineers located across the UK, ensuring more »

Junior Service Delivery Manager Northampton (Hybrid) £27,000 - £33,000 VIQU are seeking a Junior Service Delivery Manager to join a multinational IT business that specialise in providing a broad spectrum of IT services and solutions, from IT consulting and system integrations to cloud services and … e-commerce solutions. The successful Junior Service Delivery Manager will focus on providing proactive and customer-focused engagement. The Junior Service Delivery Manager will oversee a collective inbox for client communication, resolving inquiries, requests, and queries. You will serve as the initial point of contact for … their client base, managing all interactions to guarantee swift and proficient resolution. You should have a minimum of 2 years experience in a customer service role within an IT environment Responsibilities of the Junior Service Delivery Manager: - Oversee and regulate the collective inbox, monitoring inbound client inquiries more »

The Associates are looking for an IT Service Delivery manager to undertake a permanent role with a brilliant organisation. The focus of this role will be to work very closely with and manage 1 3rd party organisation across Servicedesk, network systems, ITIL functions as well as their data … center services. The role will be to ensure SLA's and contract agreements are met across the delivery of contract. CV MUST HAVE FOR CONSIDERATION: You must have demonstrable experience of working closely with MSP's and ideally showing the work with a small to medium sized MSP. Please … the company closes between Christmas and New Years and it does not come out of your 25 days leave. The spec below The IT Service Delivery Manager is responsible for overseeing the delivery of services provided by an external vendor to ensure that they meet or exceed more »

The Associates are looking for an IT Service Delivery manager to undertake a permanent role with a brilliant organisation. The focus of this role will be to work very closely with and manage 1 3rd party organisation across Servicedesk, network systems, ITIL functions as well as their data … center services. The role will be to ensure SLA's and contract agreements are met across the delivery of contract. CV MUST HAVE FOR CONSIDERATION: You must have demonstrable experience of working closely with MSP's and ideally showing the work with a small to medium sized MSP. Please … the company closes between Christmas and New Years and it does not come out of your 25 days leave. The spec below The IT Service Delivery Manager is responsible for overseeing the delivery of services provided by an external vendor to ensure that they meet or exceed more »

We have an excellent opportunity for a Service Delivery Lead to join our Service Delivery Directorate. Through your inspirational leadership, you will lead teams to deliver the service, driving a high-performance culture that meets the needs of our people, our customers, and our stakeholders. … You will support the Head of Service in the delivery of organisational objectives through the successful development of our expert people, implementation of transformational change and the role modelling of HM Land Registrys culture, values, and leadership behaviours. Location : Kingston upon Hull, Yorkshire and the Humber, HU2 8JN … that supports and enables the development of peoples capabilities, talent management and succession planning in a range of disciplines/professions within and across service lines. You will build leadership capability through coaching and providing support to Leaders to enhance their leadership skills, enabling them to lead through people more »

Service Delivery Manager Cardiff (hybrid) Our Financial Services client has a brand new vacancy within its growing organisation, for an experienced Service Delivery Manager. This role is instrumental in ensuring that the organisations technology services are meticulously aligned with its strategic goals and operational demands. This … role is central to managing and optimising relationships with outsourced IT service providers, ensuring these partnerships deliver exceptional value, performance, and compliance with the organisations standards. Through a deep understanding of advanced ITIL practices, the SDM will craft service delivery frameworks that enhance efficiency, resilience, and customer … satisfaction. In addition, the SDM will play a pivotal role in the strategic management of outsourced delivery models. This encompasses rigorous vendor management, ensuring outsourced services are not only compliant with regulatory standards but also aligned with the organisations ethos of delivering secure, scalable, and forward-thinking IT solutions. more »

diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed. We are currently recruiting for a Head of Service Delivery to join our team in London. Our Client Delivery Team is responsible for the implementation of our products and platforms. They … also provide programme and project management capability for large scale deliveries. As the Head of Service Delivery you will be responsible for formulating, executing and monitoring key processes that govern how we deliver projects, programmes and change more generally. You will be responsible for ensuring a high-quality … global client base and for significantly improving our SLAs and KPIs in collaboration with our C-suite. Your key responsibilities as a Head of Service Delivery will include: Define and then own the end to end delivery process enabling clients to be onboarded onto FE fundinfo's more »

Service Delivery Coordinator Location: Bilsthorpe, Newark, NG22 8UA, UK Salary: Competitive + Benefits Contract: Permanent Contract Hours: Part time - 20 hours per week Service Delivery Coordinator - Benefits: A competitive salary in a growing company committed to our people. 29 days holiday incl. bank holidays. Holidays increase … cinema, shopping and many more Life Insurance (3 times salary). Employee Assistance Program. Bike2Work scheme. Free on-site parking. Enva is a full-service and leading provider of recycling and resource recovery solutions, with locations across the United Kingdom and Ireland. We have an opportunity for a Service Delivery Coordinator to join our Customer Experience Team. Service Delivery Coordinator - The Role: To boost the overall customer experience by ensuring that all Enva services are delivered seamlessly, on time, within budget and with a customer centric approach with every interaction. Service Delivery Coordinator more »

Job summary This is an exciting time to join Surrey & Borders partnership where you can help shape the service delivery model for Technical Services. The role is responsible for the effective delivery of Technical Services maintenance plan plus improving the operational performance of the installed assets in … the Technical Compliance & Sub Contractor manager and in house Maintenance Technicians (3 in number). Manage the performance of the in house and outsourced service providers to agreed Key Performance Indicators. Undertake regular Audits of the Assets to establish Condition to infom Life Cycle Replacement plan Quality of maintenance … high cost area payments. We look forward to receiving your application! Job description Job responsibilities Dimensions of role Responsibility for the management, planning and delivery of all technical operational delivery (Estates Services) and the overall legal and statutory compliance of technical building services to the whole Trust estate. more »

Head of Service Delivery & Regional IT - Hybrid, London based A Head of Service Delivery & Regional IT opportunity working for a FTSE 100 business who has begun one of the biggest technology transformation programmes in Europe. Working for this global organisation, you will play a pivotal part … technology led services the business provides to their customers. Purpose of the role Own and direct the end to end services defined within the service portfolio, specifically, provide the strategic leadership of end to end services working with the Critical Service Management team in the Service Integrator … Act as the conscience of the CDIOs, providing business intelligence and insights into the IT Operations service outcomes from the Opcos (incl. Customer Satisfaction) End-to end operational delivery of Business Services and Products in the designated region (i.e. across all Service Delivery Towers) Proactive planning more »

Job Title: Service Delivery Team Lead Location: Holborn, London Salary: Up to £35,000 per annum We are currently seeking a talented Service Delivery Leader to join our dynamic team in Holborn, London. In this role, you will play a crucial part in ensuring the smooth … delivery of our services to our esteemed clients. Your primary focus will be on maintaining high-quality service standards, resolving issues efficiently, and enhancing overall client satisfaction. Key Responsibilities: Act as a key point of contact for our clients, ensuring exceptional service delivery and promptly addressing … any queries or concerns. Collaborate closely with internal teams to coordinate service delivery processes and streamline operations. Monitor service performance metrics and identify areas for improvement to enhance overall efficiency and effectiveness. Utilize your expertise in the ITIL framework to implement best practices for service delivery more »

Junior Service Delivery Manager Northampton £27K - £33K + Company Benefits Our client is a top-tier IT service provider in Europe with 40 years of experience, known for their innovative and collaborative approach. Operating in 14 European countries and managing over 85 system houses and e-commerce … services. By focusing on accessibility and local presence, they provide extensive support through their global network of IT partners. The Role: As a Junior Service Delivery Manager, you will be a proactive and customer-focussed individual primarily responsible for managing a shared inbox for client inquiries, requests, and … as needed. Coordinate with internal teams to address client requests and resolve issues in a timely manner. Escalate complex issues or requests to Senior Service Delivery Managers or other relevant stakeholders as necessary. Maintain detailed records of client interactions and actions taken to ensure accountability and transparency. Collaborate more »

Service Delivery Consultant - CyberSecurity We are excited to be recruiting for a Service Delivery Consultant role working for an industry-leading cybersecurity company based in London, providing the opportunity to work remotely. Already well-established within the cyber-security sector, they have experienced rapid sales in … which has opened up several career opportunities for cybersecurity professionals. This role is working within the dynamic and varied Ops team delivering an excellent service to clients while offering a clear path for progression and an exciting career trajectory ahead. Location: Fully remote (must be UK based) Salary: Circa … per annum Requirements for Service Delivery Consultant - CyberSecurity: At least one year of commercial experience in a client-facing role with a cybersecurity focus- i.e. Consultant, Account Manager, Customer Support, Service Delivery etc. Excellent academics including a 2.1 or 1st class degree in Computer Science or more »

Service Delivery Consultant - CyberSecurity We are excited to be recruiting for a Service Delivery Consultant role working for an industry-leading cybersecurity company based in London, providing the opportunity to work remotely. Already well-established within the cyber-security sector, they have experienced rapid sales in … which has opened up several career opportunities for cybersecurity professionals. This role is working within the dynamic and varied Ops team delivering an excellent service to clients while offering a clear path for progression and an exciting career trajectory ahead. Location: Fully remote (must be UK based) Salary: Circa … per annum Requirements for Service Delivery Consultant - CyberSecurity: At least one year of commercial experience in a client-facing role with a cybersecurity focus- i.e. Consultant, Account Manager, Customer Support, Service Delivery etc. Excellent academics including a 2.1 or 1st class degree in Computer Science or more »

We have an excellent opportunity for a Client Services Delivery Manager – Global Immigration & Mobility Services, to join a leading international consultancy. Applicants must have experience in the following: Designing, creating, implementing and managing performance metrics Proactively building and developing innovative ideas Proven track record of ensuring the team delivers … an efficient and effective service to clients Strong IT skills and ability to create reports, graphs and other metrics Sound knowledge of global immigration and mobility processes Leading by example with their knowledge and problem-solving skills Desire to grow and develop in a fast-growing company Proactive and … ambitious attitude At the heart of our client’s success is their commitment to exceptional client service. As the Client Service Delivery Manager, you'll play a key role in enhancing client services, ensuring the delivery of efficient and effective solutions across operations. This position require experience more »

Network IT is currently recruiting for a Service Delivery Manager, to join our client on a permanent basis. Our client is a growing business, who offer a range of solutions to their customers in cloud, mobile, data, voice and IT security, with dedicated account management and 24/… support offerings. The Role: This role is an excellent opportunity to build a career in Service Delivery Management, providing public sector customers with excellent, pro-active technical account management and troubleshooting, supporting the product offerings from the business. You’ll be trusted as a single point of contact … within the account for Service Delivery, attending meetings, working to understand challenges the customer faces, specifically in telephony and networking – all with an aim to provide the highest service standards to the customer account. As the SDM, you will take ownership of technical issues and problem management more »