Service Delivery Jobs

Service Delivery
UK

The following table provides summary statistics for permanent job vacancies with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 9 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
9 Jun 2024
Same period 2023 Same period 2022
Rank 101 142 149
Rank change year-on-year +41 +7 -11
Permanent jobs citing Service Delivery 2,727 2,380 4,784
As % of all permanent jobs advertised in the UK 2.51% 2.56% 2.78%
As % of the Processes & Methodologies category 3.03% 2.68% 2.90%
Number of salaries quoted 1,829 1,571 3,035
10th Percentile £26,750 £26,500 £28,500
25th Percentile £35,924 £34,900 £38,750
Median annual salary (50th Percentile) £50,000 £52,500 £50,296
Median % change year-on-year -4.76% +4.38% +0.59%
75th Percentile £65,000 £70,000 £65,000
90th Percentile £77,500 £90,000 £80,000
UK excluding London median annual salary £45,000 £46,000 £47,500
% change year-on-year -2.17% -3.16% +5.56%

All Process and Methodology Skills
UK

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 89,994 88,841 164,871
As % of all permanent jobs advertised in the UK 82.98% 95.43% 95.92%
Number of salaries quoted 62,089 53,798 83,455
10th Percentile £29,500 £33,848 £33,500
25th Percentile £40,000 £45,000 £43,750
Median annual salary (50th Percentile) £55,000 £60,800 £60,000
Median % change year-on-year -9.54% +1.33% +9.09%
75th Percentile £72,500 £81,250 £80,000
90th Percentile £92,500 £100,000 £96,250
UK excluding London median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +9.38%

Service Delivery
Job Vacancy Trend

Job postings citing Service Delivery as a proportion of all IT jobs advertised.

Job vacancy trend for Service Delivery in the UK

Service Delivery
Salary Trend

3-month moving average salary quoted in jobs citing Service Delivery.

Salary trend for Service Delivery in the UK

Service Delivery
Salary Histogram

Salary distribution for jobs citing Service Delivery over the 6 months to 9 June 2024.

Salary histogram for Service Delivery in the UK

Service Delivery
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the UK over the 6 months to 9 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +41 2,409 £50,000 -4.76% 787
UK excluding London +30 2,072 £45,000 -2.17% 629
Work from Home +29 949 £54,043 -1.74% 321
London +45 570 £60,000 -7.69% 211
North of England +47 503 £42,500 -15.00% 160
South East +23 496 £46,500 +1.97% 132
Midlands +23 343 £47,450 -10.08% 115
South West +20 337 £48,839 -0.33% 93
North West +37 264 £50,000 +5.26% 88
West Midlands +18 231 £50,000 -10.71% 73
East of England 0 168 £40,000 +5.96% 82
Yorkshire +41 164 £42,500 -25.77% 55
Scotland -29 150 £49,995 +48.68% 57
East Midlands +5 108 £37,500 -23.08% 41
North East +30 78 £24,960 -30.67% 22
Wales +46 62 £45,000 +31.23% 18
Northern Ireland +17 19 £61,750 +73.94% 3

Service Delivery
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 148 (5.43%) SharePoint
2 118 (4.33%) Microsoft Exchange
3 31 (1.14%) Confluence
4 26 (0.95%) CMS
5 20 (0.73%) Apache
6 19 (0.70%) Jupyter
6 19 (0.70%) nginx
7 16 (0.59%) Apache Spark
8 7 (0.26%) Appian
8 7 (0.26%) Exchange Server 2013
8 7 (0.26%) IIS
9 6 (0.22%) Exchange Server 2000
9 6 (0.22%) Exchange Server 2010
10 5 (0.18%) SharePoint 2010
10 5 (0.18%) SharePoint 2013
11 4 (0.15%) SAS
11 4 (0.15%) Umbraco
12 3 (0.11%) Documentum
12 3 (0.11%) Skype for Business
12 3 (0.11%) WebLogic
Applications
1 153 (5.61%) Microsoft Office
2 139 (5.10%) Microsoft Excel
3 58 (2.13%) Microsoft PowerPoint
4 17 (0.62%) Microsoft Project
5 8 (0.29%) MS Visio
6 6 (0.22%) Chatbot
7 5 (0.18%) AutoCAD
8 4 (0.15%) Spreadsheet
9 3 (0.11%) SOLIDWORKS
10 2 (0.073%) Trello
11 1 (0.037%) Adobe Creative Suite
11 1 (0.037%) Adobe Illustrator
11 1 (0.037%) InDesign
11 1 (0.037%) Photoshop
11 1 (0.037%) Solid Edge
Business Applications
1 25 (0.92%) Dynamics CRM
2 9 (0.33%) SAP HCM
3 8 (0.29%) NEC Housing
4 7 (0.26%) SAP ERP
4 7 (0.26%) Workday HCM
5 6 (0.22%) Dynamics GP
5 6 (0.22%) Remedy ITSM
6 5 (0.18%) Oracle EBS
7 4 (0.15%) Elite 3E
7 4 (0.15%) Magento
7 4 (0.15%) ResourceLink
7 4 (0.15%) SAP HR
8 3 (0.11%) NetSuite
8 3 (0.11%) Salesforce CRM
8 3 (0.11%) Shopify
9 2 (0.073%) Maximo
9 2 (0.073%) Oracle ERP
9 2 (0.073%) Primavera
9 2 (0.073%) SAP PP
9 2 (0.073%) SAP WM
Cloud Services
1 487 (17.86%) Microsoft 365
2 426 (15.62%) Azure
3 200 (7.33%) SaaS
4 145 (5.32%) Power Platform
5 108 (3.96%) AWS
6 88 (3.23%) Entra ID
7 55 (2.02%) PowerApps
8 41 (1.50%) Dynamics 365
9 40 (1.47%) OneDrive
10 36 (1.32%) Azure DevOps
11 32 (1.17%) Power Automate
12 30 (1.10%) Amazon S3
12 30 (1.10%) IaaS
13 27 (0.99%) Azure Sentinel
14 26 (0.95%) PaaS
15 25 (0.92%) Cloud Computing
16 20 (0.73%) Amazon EC2
17 16 (0.59%) MinIO
17 16 (0.59%) OpenShift
18 15 (0.55%) WhatsApp
Communications & Networking
1 187 (6.86%) Firewall
2 125 (4.58%) WAN
3 109 (4.00%) LAN
4 83 (3.04%) VPN
5 79 (2.90%) Wi-Fi
6 72 (2.64%) DNS
7 65 (2.38%) Network Security
8 61 (2.24%) DHCP
9 60 (2.20%) Wireless
10 45 (1.65%) VoIP
11 42 (1.54%) Internet
12 41 (1.50%) SD-WAN
13 37 (1.36%) TCP/IP
14 34 (1.25%) VLAN
15 31 (1.14%) SAN
16 22 (0.81%) Intranet
16 22 (0.81%) WLAN
17 21 (0.77%) Unified Communications
18 20 (0.73%) Remote Desktop
19 18 (0.66%) NAS
Database & Business Intelligence
1 93 (3.41%) SQL Server
2 92 (3.37%) Power BI
3 51 (1.87%) Relational Database
4 30 (1.10%) MySQL
5 29 (1.06%) Big Data
6 26 (0.95%) Amazon RDS
7 25 (0.92%) RDBMS
8 18 (0.66%) Azure SQL Database
9 16 (0.59%) Hadoop
9 16 (0.59%) Presto
10 14 (0.51%) Data Warehouse
10 14 (0.51%) SQL Server Reporting Services
11 11 (0.40%) Oracle Database
12 10 (0.37%) DB2
13 9 (0.33%) GIS
14 8 (0.29%) SAP HANA
15 7 (0.26%) Tableau
16 6 (0.22%) NoSQL
16 6 (0.22%) PostgreSQL
17 5 (0.18%) CorVu
Development Applications
1 58 (2.13%) JIRA
2 32 (1.17%) Jenkins
3 18 (0.66%) Atlassian Bamboo
4 14 (0.51%) Visual Studio
5 13 (0.48%) Robot Framework
6 11 (0.40%) Git
7 8 (0.29%) Team Foundation Server
8 5 (0.18%) Oracle Forms
8 5 (0.18%) Selenium
9 4 (0.15%) GitLab
10 3 (0.11%) Appium
10 3 (0.11%) Cypress.io
10 3 (0.11%) JMeter
10 3 (0.11%) Postman
10 3 (0.11%) REST Assured
10 3 (0.11%) Serenity BDD
10 3 (0.11%) SpecFlow
11 2 (0.073%) Bitbucket
12 1 (0.037%) MSI
12 1 (0.037%) Visual Studio Team System
General
1 1,027 (37.66%) Social Skills
2 622 (22.81%) Finance
3 267 (9.79%) Inclusion and Diversity
4 241 (8.84%) Analytical Skills
5 208 (7.63%) Public Sector
6 166 (6.09%) Law
7 154 (5.65%) Retail
8 150 (5.50%) Legal
9 115 (4.22%) Marketing
10 98 (3.59%) Organisational Skills
11 78 (2.86%) Telecoms
12 53 (1.94%) Presentation Skills
13 52 (1.91%) Influencing Skills
14 45 (1.65%) Manufacturing
15 44 (1.61%) Banking
15 44 (1.61%) Local Government
16 42 (1.54%) Aerospace
17 26 (0.95%) Documentation Skills
17 26 (0.95%) Police
18 23 (0.84%) Fire and Rescue
Job Titles
1 528 (19.36%) Service Manager
2 447 (16.39%) Delivery Manager
3 440 (16.13%) Service Delivery Manager
4 301 (11.04%) Analyst
5 288 (10.56%) Senior
6 280 (10.27%) Lead
7 273 (10.01%) IT Manager
8 164 (6.01%) IT Support
9 160 (5.87%) Senior Manager
10 151 (5.54%) Consultant
11 125 (4.58%) Senior Delivery Manager
11 125 (4.58%) Senior Service Manager
12 120 (4.40%) Senior Service Delivery Manager
13 105 (3.85%) IT Services Manager
14 100 (3.67%) Support Engineer
15 96 (3.52%) Developer
15 96 (3.52%) Infrastructure Engineer
16 88 (3.23%) IT Engineer
17 83 (3.04%) Architect
18 82 (3.01%) Support Analyst
Libraries, Frameworks & Software Standards
1 43 (1.58%) .NET
2 42 (1.54%) EDI
3 31 (1.14%) HTML
4 18 (0.66%) CSS
5 17 (0.62%) .NET Framework
5 17 (0.62%) YAML
6 16 (0.59%) ActiveMQ
6 16 (0.59%) Apache NiFi
6 16 (0.59%) Elastic Stack
6 16 (0.59%) RabbitMQ
7 15 (0.55%) Middleware
7 15 (0.55%) XML
8 10 (0.37%) .NET Core
8 10 (0.37%) ASP.NET
8 10 (0.37%) Oracle Fusion
9 9 (0.33%) Web Services
10 8 (0.29%) cXML
10 8 (0.29%) EDIFACT
11 6 (0.22%) AngularJS
11 6 (0.22%) Flash
Miscellaneous
1 133 (4.88%) Self-Motivation
2 131 (4.80%) Management Information System
3 103 (3.78%) Data Centre
4 95 (3.48%) Driving Licence
5 54 (1.98%) Product Ownership
6 51 (1.87%) Onboarding
7 32 (1.17%) Enterprise Software
7 32 (1.17%) Fat Client
7 32 (1.17%) Thin Client
8 31 (1.14%) Public Cloud
9 29 (1.06%) CMDB
9 29 (1.06%) Hybrid Cloud
10 25 (0.92%) Security Operations Centre
11 24 (0.88%) Analytical Mindset
11 24 (0.88%) PMI
12 19 (0.70%) Virtual Team
13 16 (0.59%) Linux Command Line
13 16 (0.59%) NHS
13 16 (0.59%) Replication
14 15 (0.55%) Low-Code
Operating Systems
1 417 (15.29%) Windows
2 150 (5.50%) Linux
3 141 (5.17%) Windows Server
4 117 (4.29%) Windows 10
5 42 (1.54%) Unix
6 41 (1.50%) Apple iOS
7 35 (1.28%) Windows Server 2019
8 30 (1.10%) Windows Server 2012
9 29 (1.06%) Android
10 28 (1.03%) Windows Server 2016
11 24 (0.88%) Mac OS X
12 21 (0.77%) Windows 7
13 16 (0.59%) Mac OS
13 16 (0.59%) Windows Server 2008
14 8 (0.29%) Red Hat Enterprise Linux
15 6 (0.22%) Ubuntu
16 4 (0.15%) VMS
17 3 (0.11%) Windows 8
18 1 (0.037%) NetWare
18 1 (0.037%) OpenVMS
Processes & Methodologies
1 844 (30.95%) ITIL
2 517 (18.96%) Problem-Solving
3 490 (17.97%) Customer Service
4 471 (17.27%) Service Management
5 375 (13.75%) ITSM
6 369 (13.53%) Continuous Improvement
7 319 (11.70%) Project Management
8 310 (11.37%) Agile
9 295 (10.82%) Change Management
10 288 (10.56%) Mentoring
11 231 (8.47%) Stakeholder Management
12 203 (7.44%) Cybersecurity
12 203 (7.44%) Incident Management
13 199 (7.30%) Actionable Insight
14 186 (6.82%) Roadmaps
15 182 (6.67%) Project Delivery
16 160 (5.87%) DevOps
17 156 (5.72%) Collaborative Working
18 151 (5.54%) Performance Management
19 148 (5.43%) Contract Negotiation
Programming Languages
1 134 (4.91%) SQL
2 90 (3.30%) PowerShell
3 64 (2.35%) Python
4 44 (1.61%) Bash
5 38 (1.39%) C#
6 32 (1.17%) Java
7 24 (0.88%) JavaScript
8 21 (0.77%) T-SQL
9 16 (0.59%) Shell Script
10 14 (0.51%) COBOL
11 10 (0.37%) ActionScript
12 8 (0.29%) ActionScript 2.0
13 5 (0.18%) VB
14 4 (0.15%) Kotlin
14 4 (0.15%) TypeScript
15 3 (0.11%) PHP
15 3 (0.11%) Scala
16 2 (0.073%) C++
16 2 (0.073%) PL/SQL
16 2 (0.073%) VBScript
Qualifications
1 396 (14.52%) Degree
2 256 (9.39%) Security Cleared
3 111 (4.07%) SC Cleared
4 86 (3.15%) ITIL Certification
5 77 (2.82%) Cisco Certification
6 55 (2.02%) Microsoft Certification
7 51 (1.87%) CISSP
7 51 (1.87%) Computer Science Degree
8 49 (1.80%) DV Cleared
8 49 (1.80%) PMI Certification
9 47 (1.72%) CCNA
10 44 (1.61%) ITIL Foundation Certificate
11 38 (1.39%) CCNP
12 36 (1.32%) DBS Check
13 31 (1.14%) PMP
14 25 (0.92%) AWS Certification
14 25 (0.92%) CTC Cleared
15 19 (0.70%) Azure Certification
15 19 (0.70%) BPSS Clearance
16 18 (0.66%) MCP
Quality Assurance & Compliance
1 378 (13.86%) SLA
2 80 (2.93%) GDPR
3 69 (2.53%) QA
4 63 (2.31%) ISO/IEC 27001
5 58 (2.13%) Cyber Essentials
6 44 (1.61%) Accessibility
7 34 (1.25%) Data Quality
7 34 (1.25%) PMO
8 10 (0.37%) Cyber Essentials PLUS
8 10 (0.37%) PCI DSS
9 9 (0.33%) ISO 9001
9 9 (0.33%) NIST
10 7 (0.26%) Actionable Recommendations
10 7 (0.26%) GRC
11 6 (0.22%) ISO/IEC 20000
11 6 (0.22%) Sarbanes-Oxley
12 5 (0.18%) COBIT
13 4 (0.15%) ISO 22301
13 4 (0.15%) NEBOSH
13 4 (0.15%) TickIT
System Software
1 325 (11.92%) Active Directory
2 102 (3.74%) VMware Infrastructure
3 51 (1.87%) Hyper-V
4 30 (1.10%) vSphere
5 26 (0.95%) Virtual Desktop
6 22 (0.81%) Docker
7 16 (0.59%) Virtual Machines
8 12 (0.44%) Firmware
9 10 (0.37%) Virtual Servers
10 9 (0.33%) VMware ESXi
11 3 (0.11%) BitLocker
11 3 (0.11%) Microsoft Virtual Server
12 2 (0.073%) Embedded Firmware
12 2 (0.073%) Terminal Services
12 2 (0.073%) VMware NSX
12 2 (0.073%) XenApp
13 1 (0.037%) DFS Replication
13 1 (0.037%) Veritas Cluster Server
13 1 (0.037%) XenDesktop
Systems Management
1 116 (4.25%) Microsoft Intune
2 95 (3.48%) SCCM
3 49 (1.80%) Kubernetes
4 32 (1.17%) Ansible
5 25 (0.92%) Terraform
6 23 (0.84%) WSUS
7 17 (0.62%) Grafana
8 16 (0.59%) HAProxy
8 16 (0.59%) Prometheus
9 11 (0.40%) Nessus
10 10 (0.37%) Jamf Pro
11 8 (0.29%) Puppet
11 8 (0.29%) ZABBIX
12 6 (0.22%) FortiGate
12 6 (0.22%) Microsoft Data Protection Manager
12 6 (0.22%) NetBackup
12 6 (0.22%) SCDPM
13 5 (0.18%) vCenter Server
14 4 (0.15%) Single Sign-On
14 4 (0.15%) SmoothWall
Vendors
1 826 (30.29%) Microsoft
2 253 (9.28%) ServiceNow
3 175 (6.42%) VMware
4 125 (4.58%) Dell
5 115 (4.22%) Cisco
6 79 (2.90%) Oracle
7 57 (2.09%) SAP
8 54 (1.98%) Salesforce
9 50 (1.83%) Apple
10 45 (1.65%) Citrix
11 42 (1.54%) Meraki
12 40 (1.47%) Veeam
13 32 (1.17%) iManage
14 26 (0.95%) Google
15 23 (0.84%) Adobe
16 20 (0.73%) Palo Alto
16 20 (0.73%) Sophos
17 17 (0.62%) HP
18 15 (0.55%) Aderant
19 14 (0.51%) Avaya