Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year according to job vacancies posted during the 6 months to 18 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
18 May 2024
Same period 2023 Same period 2022
Rank 205 263 292
Rank change year-on-year +58 +29 -49
Permanent jobs requiring a Support Analyst 1,483 1,415 2,309
As % of all permanent jobs advertised in the UK 1.48% 1.43% 1.44%
As % of the Job Titles category 1.57% 1.56% 1.50%
Number of salaries quoted 1,140 1,139 1,916
10th Percentile £24,500 £24,000 £23,250
25th Percentile £27,500 £27,000 £26,250
Median annual salary (50th Percentile) £35,000 £34,000 £32,500
Median % change year-on-year +2.94% +4.62% -
75th Percentile £47,500 £45,000 £43,750
90th Percentile £57,500 £61,250 £56,125
UK excluding London median annual salary £32,121 £30,500 £28,500
% change year-on-year +5.31% +7.02% -

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 94,593 90,744 154,424
% of permanent jobs with a recognized job title 94.69% 91.51% 96.08%
Number of salaries quoted 67,603 57,335 84,442
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,521
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,000 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

Support Analyst
Job Vacancy Trend

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Support Analyst.

Salary trend for Support Analyst in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 18 May 2024.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 18 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +66 1,339 £35,000 +1.21% 233
UK excluding London +37 1,019 £32,121 +5.31% 163
London +69 435 £45,000 +7.14% 83
Work from Home +24 426 £42,500 +17.24% 128
South East +71 313 £32,500 +6.56% 48
North of England +55 245 £31,500 -5.97% 25
Midlands -5 162 £30,500 - 31
North West +18 140 £32,500 -2.99% 13
Yorkshire +86 99 £31,500 -5.97% 9
East of England +28 93 £29,250 +2.63% 19
West Midlands -1 92 £34,000 +4.62% 14
South West -31 90 £32,250 +7.50% 32
East Midlands +9 70 £27,000 -0.92% 17
Scotland -50 66 £38,000 +33.33% 9
Wales +5 46 £40,000 +33.33% 5
North East -7 6 £30,500 -23.75% 3
Northern Ireland +18 4 £31,500 -7.35% 1
Channel Islands - 1 - -

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 18 May 2024, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 509 (34.32%) Social Skills
2 487 (32.84%) Windows
3 466 (31.42%) Microsoft
4 384 (25.89%) Microsoft 365
5 380 (25.62%) SQL
6 356 (24.01%) Active Directory
7 333 (22.45%) ITIL
8 325 (21.92%) Problem-Solving
9 323 (21.78%) Customer Service
10 304 (20.50%) Finance
11 260 (17.53%) Azure
12 253 (17.06%) Microsoft Office
13 235 (15.85%) Degree
14 206 (13.89%) Windows 10
15 199 (13.42%) Analytical Skills
16 189 (12.74%) SLA
17 169 (11.40%) Microsoft Exchange
18 165 (11.13%) Incident Management
19 157 (10.59%) Linux
20 153 (10.32%) ITSM
21 148 (9.98%) SQL Server
22 147 (9.91%) Service Management
23 135 (9.10%) Windows Server
24 129 (8.70%) Oracle
24 129 (8.70%) Unix
25 118 (7.96%) ERP
25 118 (7.96%) SharePoint
26 106 (7.15%) Security Cleared
27 98 (6.61%) Actionable Insight
28 93 (6.27%) VMware

Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 169 (11.40%) Microsoft Exchange
2 118 (7.96%) SharePoint
3 70 (4.72%) WebLogic
4 44 (2.97%) Oracle Service Bus
5 9 (0.61%) CMS
6 8 (0.54%) Confluence
6 8 (0.54%) IIS
7 4 (0.27%) Exchange Server 2010
7 4 (0.27%) Exchange Server 2013
7 4 (0.27%) Oracle Workflow
7 4 (0.27%) Skype for Business
8 3 (0.20%) Apache
8 3 (0.20%) EPiServer
8 3 (0.20%) GlassFish
8 3 (0.20%) JBoss
8 3 (0.20%) Moodle
8 3 (0.20%) Tomcat
9 2 (0.13%) WebSphere
10 1 (0.067%) SharePoint 2013
Applications
1 253 (17.06%) Microsoft Office
2 86 (5.80%) Microsoft Excel
3 51 (3.44%) MS Visio
4 9 (0.61%) Microsoft PowerPoint
5 6 (0.40%) LightWave 3D
6 2 (0.13%) Spreadsheet
7 1 (0.067%) Microsoft Project
7 1 (0.067%) S-PLUS
7 1 (0.067%) Trello
Business Applications
1 56 (3.78%) Dynamics CRM
2 44 (2.97%) Remedy ITSM
3 21 (1.42%) Dynamics NAV
4 16 (1.08%) PlanetPress Connect
5 14 (0.94%) Dynamics GP
6 12 (0.81%) Elite 3E
6 12 (0.81%) NEC Housing
6 12 (0.81%) SAP S/4HANA
7 11 (0.74%) Fidessa
8 8 (0.54%) Oracle ERP
9 7 (0.47%) Endur
10 6 (0.40%) Epicor Tropos
10 6 (0.40%) Infor SunSystems
10 6 (0.40%) ION MarketView
11 5 (0.34%) Carpe Diem
11 5 (0.34%) NetSuite
11 5 (0.34%) Oracle EBS R12
12 4 (0.27%) Dynamics AX
12 4 (0.27%) Oracle Applications
12 4 (0.27%) thinkFolio
Cloud Services
1 384 (25.89%) Microsoft 365
2 260 (17.53%) Azure
3 72 (4.86%) Entra ID
4 70 (4.72%) Dynamics 365
5 58 (3.91%) AWS
6 50 (3.37%) SaaS
7 49 (3.30%) Power Platform
8 16 (1.08%) Google Workspace
9 15 (1.01%) WhatsApp
10 13 (0.88%) Power Automate
11 11 (0.74%) Mimecast
12 10 (0.67%) OneDrive
12 10 (0.67%) PowerApps
13 7 (0.47%) Amazon CloudWatch
13 7 (0.47%) GCP
14 6 (0.40%) Azure Data Factory
15 5 (0.34%) Google Sheets
15 5 (0.34%) IaaS
16 4 (0.27%) Azure DevOps
16 4 (0.27%) PaaS
Communications & Networking
1 91 (6.14%) DNS
2 76 (5.12%) DHCP
3 75 (5.06%) Firewall
4 66 (4.45%) WAN
5 61 (4.11%) LAN
6 56 (3.78%) VPN
7 55 (3.71%) TCP/IP
8 32 (2.16%) Internet
8 32 (2.16%) Wi-Fi
9 29 (1.96%) VoIP
10 19 (1.28%) Wireless
11 14 (0.94%) Remote Desktop
12 13 (0.88%) Cisco IOS
12 13 (0.88%) WLAN
13 12 (0.81%) VLAN
14 11 (0.74%) FIX Connectivity
15 9 (0.61%) Intranet
16 7 (0.47%) Network Security
16 7 (0.47%) Skype
17 6 (0.40%) SD-WAN
Database & Business Intelligence
1 148 (9.98%) SQL Server
2 58 (3.91%) Oracle Database
3 44 (2.97%) Oracle Database 10g
3 44 (2.97%) Oracle Database 11g
3 44 (2.97%) VLDB
4 34 (2.29%) Power BI
5 26 (1.75%) Elasticsearch
5 26 (1.75%) SQL Server Integration Services
5 26 (1.75%) SQL Server Reporting Services
6 19 (1.28%) Data Warehouse
7 15 (1.01%) MySQL
8 11 (0.74%) Oracle Reports
9 10 (0.67%) Relational Database
10 5 (0.34%) BusinessObjects
11 3 (0.20%) Amazon RDS
11 3 (0.20%) Crystal Reports
11 3 (0.20%) Oracle Database 12c
11 3 (0.20%) SAP HANA
11 3 (0.20%) Tableau
12 2 (0.13%) DTS
Development Applications
1 47 (3.17%) JIRA
2 16 (1.08%) SQL Server Management Studio (SSMS)
3 12 (0.81%) Eclipse
4 5 (0.34%) Visual Studio
5 4 (0.27%) Jenkins
5 4 (0.27%) Postman
5 4 (0.27%) Toad
6 3 (0.20%) Octopus Deploy
6 3 (0.20%) TeamCity
General
1 509 (34.32%) Social Skills
2 304 (20.50%) Finance
3 199 (13.42%) Analytical Skills
4 91 (6.14%) Law
5 73 (4.92%) Legal
6 67 (4.52%) Manufacturing
7 62 (4.18%) Banking
8 59 (3.98%) Front Office
9 50 (3.37%) Retail
10 33 (2.23%) Telecoms
11 32 (2.16%) Marketing
12 28 (1.89%) Public Sector
13 26 (1.75%) Inclusion and Diversity
14 22 (1.48%) Police
15 19 (1.28%) Military
16 17 (1.15%) Back Office
17 15 (1.01%) Organisational Skills
18 12 (0.81%) Billing
18 12 (0.81%) Presentation Skills
19 11 (0.74%) Documentation Skills
Libraries, Frameworks & Software Standards
1 35 (2.36%) .NET
2 29 (1.96%) FIX Protocol
3 26 (1.75%) J2EE
3 26 (1.75%) Java EE
3 26 (1.75%) Spring
4 10 (0.67%) Oracle Fusion
4 10 (0.67%) REST
5 9 (0.61%) HTML
6 8 (0.54%) JSON
6 8 (0.54%) Web Services
7 7 (0.47%) ASP.NET
7 7 (0.47%) Middleware
8 6 (0.40%) OLE
9 5 (0.34%) XML
10 4 (0.27%) .NET Framework
10 4 (0.27%) SAML
11 3 (0.20%) LDAP
11 3 (0.20%) RabbitMQ
11 3 (0.20%) Software Packaging
11 3 (0.20%) XSLT
Miscellaneous
1 45 (3.03%) Driving Licence
2 39 (2.63%) Management Information System
3 36 (2.43%) Self-Motivation
4 31 (2.09%) Onboarding
4 31 (2.09%) Video Conferencing
5 22 (1.48%) Enterprise Software
6 17 (1.15%) Product Ownership
7 15 (1.01%) CCTV
7 15 (1.01%) Foreign Exchange (FX)
7 15 (1.01%) Replication
8 13 (0.88%) iPad
8 13 (0.88%) Mobile App
9 12 (0.81%) iPhone
10 11 (0.74%) Analytical Mindset
10 11 (0.74%) Eurex
10 11 (0.74%) Life Science
11 9 (0.61%) e-Learning
11 9 (0.61%) Housing Association
11 9 (0.61%) Smartphone
12 7 (0.47%) Blackberry
Operating Systems
1 487 (32.84%) Windows
2 206 (13.89%) Windows 10
3 157 (10.59%) Linux
4 135 (9.10%) Windows Server
5 129 (8.70%) Unix
6 58 (3.91%) Solaris
7 51 (3.44%) Apple iOS
8 37 (2.49%) Android
9 29 (1.96%) Mac OS
10 25 (1.69%) Windows Server 2019
11 22 (1.48%) Mac OS X
12 21 (1.42%) Windows Server 2016
13 19 (1.28%) Windows 7
14 13 (0.88%) Windows Server 2012
15 11 (0.74%) CentOS
15 11 (0.74%) Ubuntu
16 8 (0.54%) Windows Server 2008
17 6 (0.40%) Red Hat Enterprise Linux
18 3 (0.20%) AIX
19 2 (0.13%) Windows Vista
Processes & Methodologies
1 333 (22.45%) ITIL
2 325 (21.92%) Problem-Solving
3 323 (21.78%) Customer Service
4 165 (11.13%) Incident Management
5 153 (10.32%) ITSM
6 147 (9.91%) Service Management
7 118 (7.96%) ERP
8 98 (6.61%) Actionable Insight
9 91 (6.14%) Service Delivery
10 90 (6.07%) Change Management
11 85 (5.73%) CRM
12 66 (4.45%) Release Management
13 60 (4.05%) Agile
14 55 (3.71%) Continuous Improvement
15 53 (3.57%) Performance Tuning
15 53 (3.57%) Problem Management
16 52 (3.51%) Performance Monitoring
17 50 (3.37%) Project Management
18 44 (2.97%) Artificial Intelligence
18 44 (2.97%) Business Intelligence
Programming Languages
1 380 (25.62%) SQL
2 69 (4.65%) T-SQL
3 62 (4.18%) PL/SQL
4 61 (4.11%) PowerShell
5 42 (2.83%) Java
6 32 (2.16%) C#
6 32 (2.16%) Shell Script
7 27 (1.82%) Python
8 22 (1.48%) JavaScript
9 17 (1.15%) Bash
9 17 (1.15%) Perl
10 11 (0.74%) Ruby
11 8 (0.54%) C
11 8 (0.54%) VBA
12 4 (0.27%) R
13 3 (0.20%) COBOL
13 3 (0.20%) PHP
13 3 (0.20%) XPath
14 2 (0.13%) VB
15 1 (0.067%) VB.NET
Qualifications
1 235 (15.85%) Degree
2 106 (7.15%) Security Cleared
3 82 (5.53%) SC Cleared
4 35 (2.36%) Microsoft Certification
5 24 (1.62%) Computer Science Degree
6 22 (1.48%) A+ Certification
7 14 (0.94%) CISM
7 14 (0.94%) CISSP
7 14 (0.94%) GCIA
7 14 (0.94%) GCIH
7 14 (0.94%) GREM
8 11 (0.74%) DV Cleared
9 10 (0.67%) MCP
10 9 (0.61%) ITIL Certification
11 8 (0.54%) DBS Check
11 8 (0.54%) MCSA
11 8 (0.54%) PRINCE2 Practitioner
12 7 (0.47%) MCDST
12 7 (0.47%) NVQ Level 3
13 5 (0.34%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 189 (12.74%) SLA
2 14 (0.94%) ISO/IEC 27001
3 12 (0.81%) Cyber Essentials
4 11 (0.74%) PMO
5 9 (0.61%) Data Quality
6 5 (0.34%) GDPR
7 4 (0.27%) QA
8 3 (0.20%) Disclosure Scotland
8 3 (0.20%) ISO 9001
9 2 (0.13%) PCI DSS
9 2 (0.13%) Sarbanes-Oxley
10 1 (0.067%) Accessibility
10 1 (0.067%) Cyber Essentials PLUS
10 1 (0.067%) HMG Security Policy Framework
System Software
1 356 (24.01%) Active Directory
2 65 (4.38%) VMware Infrastructure
3 44 (2.97%) Oracle RAC
4 28 (1.89%) Hyper-V
5 15 (1.01%) Virtual Desktop
6 7 (0.47%) vSphere
7 6 (0.40%) XenApp
7 6 (0.40%) XenDesktop
8 4 (0.27%) Microsoft Virtual Server
8 4 (0.27%) Virtual Servers
8 4 (0.27%) VMware Workstation
9 3 (0.20%) VMware ESXi
10 2 (0.13%) Virtual Machines
11 1 (0.067%) Terminal Services
Systems Management
1 89 (6.00%) Microsoft Intune
2 68 (4.59%) SCCM
3 44 (2.97%) Data Guard
3 44 (2.97%) Oracle RMAN
4 31 (2.09%) Single Sign-On
5 26 (1.75%) Jamf Pro
5 26 (1.75%) OpenSSO
6 7 (0.47%) WSUS
7 6 (0.40%) Control-M
8 5 (0.34%) PaperCut
8 5 (0.34%) Progress Chef
8 5 (0.34%) Systems Management Server (SMS)
9 4 (0.27%) AirWatch
9 4 (0.27%) Backup Exec
9 4 (0.27%) McAfee ePO
9 4 (0.27%) WhatsUp Gold
10 3 (0.20%) Grafana
10 3 (0.20%) Nessus
10 3 (0.20%) Oracle Statspack
10 3 (0.20%) ZENworks
Vendors
1 466 (31.42%) Microsoft
2 129 (8.70%) Oracle
3 93 (6.27%) VMware
4 75 (5.06%) Remedy
5 61 (4.11%) Cisco
6 47 (3.17%) Sun
7 45 (3.03%) Citrix
8 44 (2.97%) ServiceNow
9 42 (2.83%) Bloomberg
10 36 (2.43%) Apple
11 32 (2.16%) Dell
11 32 (2.16%) SAP
12 28 (1.89%) Veeam
13 25 (1.69%) ION Trading
14 24 (1.62%) Google
15 19 (1.28%) HP
15 19 (1.28%) iManage
15 19 (1.28%) Meraki
15 19 (1.28%) Palo Alto
16 17 (1.15%) Red Hat