Support Analyst Jobs in Scotland

Support Analyst
UK > Scotland

The median Support Analyst salary in Scotland is £35,000 per year according to job vacancies posted during the 6 months to 9 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 Jun 2024
Same period 2023 Same period 2022
Rank 209 167 150
Rank change year-on-year -42 -17 -29
Permanent jobs requiring a Support Analyst 70 49 113
As % of all permanent jobs advertised in Scotland 1.02% 1.14% 1.80%
As % of the Job Titles category 1.05% 1.27% 1.88%
Number of salaries quoted 36 34 101
10th Percentile £28,250 £23,075 £19,313
25th Percentile £28,875 £24,000 £23,500
Median annual salary (50th Percentile) £35,000 £29,250 £28,500
Median % change year-on-year +19.66% +2.63% +7.55%
75th Percentile £52,500 £36,000 £36,250
90th Percentile £63,750 £47,500 £41,250
UK median annual salary £35,000 £34,000 £32,500
% change year-on-year +2.94% +4.62% -

All Permanent IT Job Vacancies
Scotland

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Scotland. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Scotland with a recognized job title 6,679 3,864 5,995
% of permanent jobs with a recognized job title 97.01% 89.69% 95.43%
Number of salaries quoted 2,894 2,098 3,095
10th Percentile £27,825 £30,500 £30,000
25th Percentile £40,000 £41,250 £40,000
Median annual salary (50th Percentile) £52,500 £55,000 £55,000
Median % change year-on-year -4.55% - +15.79%
75th Percentile £65,000 £71,250 £68,750
90th Percentile £80,000 £84,056 £82,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Support Analyst
Job Vacancy Trend in Scotland

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in Scotland.

Job vacancy trend for Support Analyst in Scotland

Support Analyst
Salary Trend in Scotland

3-month moving average salary quoted in jobs citing Support Analyst in Scotland.

Salary trend for Support Analyst in Scotland

Support Analyst
Salary Histogram in Scotland

Salary distribution for jobs citing Support Analyst in Scotland over the 6 months to 9 June 2024.

Salary histogram for Support Analyst in Scotland

Support Analyst
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Scotland region over the 6 months to 9 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Edinburgh +44 28 £40,000 +16.69% 5
Glasgow -118 17 £35,000 +16.67% 1
Aberdeen -5 6 - - 3
Dundee - 6 - -
Perthshire - 5 - -
East Ayrshire - 3 £29,500 -
West Lothian -3 2 £34,250 -6.80%
North Lanarkshire -5 1 - - 1
Lanarkshire - 1 £27,500 -
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Scotland

For the 6 months to 9 June 2024, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Scotland region featuring Support Analyst in the job title.

1 31 (44.29%) Windows
2 25 (35.71%) ITIL
3 23 (32.86%) Microsoft 365
3 23 (32.86%) Customer Service
4 20 (28.57%) Microsoft
4 20 (28.57%) Social Skills
5 19 (27.14%) Active Directory
5 19 (27.14%) Degree
6 17 (24.29%) Incident Management
7 16 (22.86%) Service Delivery
8 15 (21.43%) Service Management
8 15 (21.43%) Azure
8 15 (21.43%) Problem-Solving
9 14 (20.00%) Linux
10 13 (18.57%) Unix
10 13 (18.57%) Dell
10 13 (18.57%) CISSP
10 13 (18.57%) Mac OS X
10 13 (18.57%) CISM
10 13 (18.57%) Finance
10 13 (18.57%) Military
10 13 (18.57%) Information Security
10 13 (18.57%) GCIA
10 13 (18.57%) GCIH
10 13 (18.57%) Open Source
10 13 (18.57%) SaaS
10 13 (18.57%) Resource Management
10 13 (18.57%) Cybersecurity
10 13 (18.57%) DevOps
10 13 (18.57%) Malware Analysis

Support Analyst Skill Set
Co-occurring Skills and Capabilities in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (15.71%) Microsoft Exchange
2 4 (5.71%) SharePoint
Applications
1 4 (5.71%) Microsoft Office
2 1 (1.43%) Microsoft Excel
Business Applications
1 8 (11.43%) Dynamics CRM
2 5 (7.14%) Maximo
2 5 (7.14%) PlanetPress Connect
3 3 (4.29%) Dynamics NAV
Cloud Services
1 23 (32.86%) Microsoft 365
2 15 (21.43%) Azure
3 13 (18.57%) SaaS
4 3 (4.29%) AWS
4 3 (4.29%) Dynamics 365
5 1 (1.43%) Entra ID
Communications & Networking
1 11 (15.71%) VLAN
1 11 (15.71%) WAN
2 9 (12.86%) LAN
3 6 (8.57%) Cisco IOS
4 4 (5.71%) DNS
4 4 (5.71%) Firewall
5 3 (4.29%) Remote Desktop
5 3 (4.29%) Wireless
6 2 (2.86%) Structured Cabling
6 2 (2.86%) TCP/IP
6 2 (2.86%) Unified Communications
Database & Business Intelligence
1 6 (8.57%) SQL Server
2 5 (7.14%) Data Warehouse
3 2 (2.86%) DTS
4 1 (1.43%) SQL Server Reporting Services
Development Applications
1 5 (7.14%) JIRA
1 5 (7.14%) SQL Server Management Studio (SSMS)
General
1 20 (28.57%) Social Skills
2 13 (18.57%) Finance
2 13 (18.57%) Military
3 4 (5.71%) Analytical Skills
4 3 (4.29%) Banking
4 3 (4.29%) Legal
4 3 (4.29%) Public Sector
4 3 (4.29%) Retail
5 2 (2.86%) Inclusion and Diversity
6 1 (1.43%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (1.43%) HTML
Miscellaneous
1 3 (4.29%) Driving Licence
2 2 (2.86%) iPhone
2 2 (2.86%) Onboarding
2 2 (2.86%) Video Conferencing
3 1 (1.43%) Self-Motivation
Operating Systems
1 31 (44.29%) Windows
2 14 (20.00%) Linux
3 13 (18.57%) Mac OS X
3 13 (18.57%) Unix
4 10 (14.29%) Windows Server
5 8 (11.43%) Android
5 8 (11.43%) Windows 10
6 4 (5.71%) Windows Server 2012
6 4 (5.71%) Windows Server 2016
7 3 (4.29%) Apple iOS
7 3 (4.29%) Windows 7
8 1 (1.43%) Windows Server 2019
Processes & Methodologies
1 25 (35.71%) ITIL
2 23 (32.86%) Customer Service
3 17 (24.29%) Incident Management
4 16 (22.86%) Service Delivery
5 15 (21.43%) Problem-Solving
5 15 (21.43%) Service Management
6 13 (18.57%) Actionable Insight
6 13 (18.57%) Cyber Threat Intelligence
6 13 (18.57%) Cybersecurity
6 13 (18.57%) DevOps
6 13 (18.57%) Incident Response
6 13 (18.57%) Information Security
6 13 (18.57%) Malware Analysis
6 13 (18.57%) Open Source
6 13 (18.57%) Resource Management
6 13 (18.57%) Security Operations
6 13 (18.57%) Situational Awareness
6 13 (18.57%) Threat Intelligence
7 9 (12.86%) CRM
8 8 (11.43%) ITSM
Programming Languages
1 4 (5.71%) PowerShell
1 4 (5.71%) SQL
2 1 (1.43%) VBA
Qualifications
1 19 (27.14%) Degree
2 13 (18.57%) CISM
2 13 (18.57%) CISSP
2 13 (18.57%) GCIA
2 13 (18.57%) GCIH
2 13 (18.57%) GREM
3 6 (8.57%) Computer Science Degree
4 3 (4.29%) HND
Quality Assurance & Compliance
1 4 (5.71%) SLA
2 3 (4.29%) Disclosure Scotland
3 1 (1.43%) Sarbanes-Oxley
System Software
1 19 (27.14%) Active Directory
2 9 (12.86%) VMware Infrastructure
3 3 (4.29%) Hyper-V
Systems Management
1 4 (5.71%) Microsoft Intune
Vendors
1 20 (28.57%) Microsoft
2 13 (18.57%) Dell
3 9 (12.86%) VMware
4 6 (8.57%) Cisco
5 5 (7.14%) FNZ
6 2 (2.86%) Citrix
6 2 (2.86%) iManage
6 2 (2.86%) Polycom