Service Analyst Jobs with Work from Home Options

Service Analyst
UK > Work from Home

The median Service Analyst salary in Work from Home is £28,165 per year according to job vacancies posted during the 6 months to 9 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 Jun 2024
Same period 2023 Same period 2022
Rank 374 390 491
Rank change year-on-year +16 +101 -19
Permanent jobs requiring a Service Analyst 222 269 457
As % of all permanent jobs with a WFH option 0.63% 0.71% 0.61%
As % of the Job Titles category 0.65% 0.74% 0.62%
Number of salaries quoted 181 207 368
10th Percentile £21,250 £21,411 £21,250
25th Percentile £25,000 £23,500 £23,793
Median annual salary (50th Percentile) £28,165 £30,000 £28,250
Median % change year-on-year -6.12% +6.19% +2.73%
75th Percentile £35,500 £37,500 £51,250
90th Percentile £55,000 £51,200 £75,000
UK median annual salary £27,500 £28,500 £27,500
% change year-on-year -3.51% +3.64% -

All Permanent IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 33,957 36,209 73,459
% of permanent jobs with a recognized job title 96.26% 95.94% 97.30%
Number of salaries quoted 25,728 26,374 42,749
10th Percentile £33,250 £36,750 £36,250
25th Percentile £42,500 £47,000 £45,375
Median annual salary (50th Percentile) £55,000 £62,500 £60,000
Median % change year-on-year -12.00% +4.17% +9.09%
75th Percentile £75,000 £81,250 £80,000
90th Percentile £93,750 £100,000 £95,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Service Analyst
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured Service Analyst in the job title as a proportion of all IT jobs advertised.

Service Analyst trend for jobs with a WFH option

Service Analyst
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing Service Analyst.

Service Analyst salary trend for jobs with a WFH option

Service Analyst
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing Service Analyst over the 6 months to 9 June 2024.

Service Analyst salary histogram for jobs with a WFH option

Service Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 9 June 2024, Service Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with remote work options featuring Service Analyst in the job title.

1 88 (39.64%) Social Skills
2 86 (38.74%) Microsoft
3 69 (31.08%) ITIL
4 68 (30.63%) Windows
5 59 (26.58%) Customer Service
6 58 (26.13%) Active Directory
7 56 (25.23%) Microsoft 365
8 44 (19.82%) Problem-Solving
9 40 (18.02%) Microsoft Office
10 35 (15.77%) Azure
11 31 (13.96%) Windows 10
11 31 (13.96%) Service Management
12 28 (12.61%) Finance
13 23 (10.36%) VoIP
13 23 (10.36%) Analytical Skills
14 21 (9.46%) Asset Management
15 19 (8.56%) ITSM
15 19 (8.56%) Service Delivery
15 19 (8.56%) Windows Server
16 17 (7.66%) AWS
17 16 (7.21%) Degree
17 16 (7.21%) Legal
18 15 (6.76%) Law
19 14 (6.31%) Retail
19 14 (6.31%) Self-Motivation
19 14 (6.31%) FinOps
19 14 (6.31%) Cost Optimisation
20 13 (5.86%) Banking
20 13 (5.86%) Agile
20 13 (5.86%) Incident Management

Service Analyst Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (3.60%) Microsoft Exchange
2 6 (2.70%) SharePoint
3 4 (1.80%) Confluence
4 1 (0.45%) CMS
4 1 (0.45%) Skype for Business
Applications
1 40 (18.02%) Microsoft Office
2 5 (2.25%) Microsoft Excel
Business Applications
1 2 (0.90%) BambooHR
1 2 (0.90%) iTrent
2 1 (0.45%) Elite 3E
Cloud Services
1 56 (25.23%) Microsoft 365
2 35 (15.77%) Azure
3 17 (7.66%) AWS
4 12 (5.41%) Entra ID
5 11 (4.95%) SaaS
6 9 (4.05%) Power Platform
7 7 (3.15%) Snowflake
8 2 (0.90%) Azure Monitor
8 2 (0.90%) Dynamics 365
8 2 (0.90%) GCP
8 2 (0.90%) Google Drive
8 2 (0.90%) Google Workspace
8 2 (0.90%) WhatsApp
Communications & Networking
1 23 (10.36%) VoIP
2 11 (4.95%) VPN
2 11 (4.95%) Wi-Fi
3 10 (4.50%) LAN
4 9 (4.05%) Remote Desktop
4 9 (4.05%) WAN
5 8 (3.60%) DHCP
5 8 (3.60%) DNS
6 4 (1.80%) Cisco IOS
6 4 (1.80%) Skype
6 4 (1.80%) TCP/IP
7 2 (0.90%) Firewall
7 2 (0.90%) Internet
7 2 (0.90%) SAN
7 2 (0.90%) Wireless
8 1 (0.45%) Structured Cabling
8 1 (0.45%) VLAN
Database & Business Intelligence
1 9 (4.05%) Power BI
1 9 (4.05%) SQL Server
2 2 (0.90%) Oracle Reports
2 2 (0.90%) SAP HANA
Development Applications
1 9 (4.05%) JIRA
2 2 (0.90%) Atlassian Bamboo
General
1 88 (39.64%) Social Skills
2 28 (12.61%) Finance
3 23 (10.36%) Analytical Skills
4 16 (7.21%) Legal
5 15 (6.76%) Law
6 14 (6.31%) Retail
7 13 (5.86%) Banking
8 11 (4.95%) Inclusion and Diversity
9 10 (4.50%) Public Sector
10 8 (3.60%) German Language
11 7 (3.15%) Presentation Skills
12 6 (2.70%) French Language
12 6 (2.70%) Italian Language
12 6 (2.70%) Portuguese Language
12 6 (2.70%) Spanish Language
12 6 (2.70%) Swedish Language
12 6 (2.70%) Turkish Language
13 5 (2.25%) Advertising
13 5 (2.25%) Organisational Skills
14 4 (1.80%) Financial Institution
Libraries, Frameworks & Software Standards
1 5 (2.25%) XML
2 2 (0.90%) .NET
2 2 (0.90%) Oracle Fusion
Miscellaneous
1 14 (6.31%) Self-Motivation
2 11 (4.95%) Onboarding
3 7 (3.15%) Driving Licence
4 5 (2.25%) Management Information System
5 3 (1.35%) CCTV
5 3 (1.35%) CMDB
5 3 (1.35%) EPoS
5 3 (1.35%) Mainframe
5 3 (1.35%) Smart City
6 2 (0.90%) Analytical Mindset
6 2 (0.90%) Distributed Denial-of-Service
6 2 (0.90%) Housing Association
6 2 (0.90%) iPhone
6 2 (0.90%) PropTech
6 2 (0.90%) Replication
6 2 (0.90%) Security Operations Centre
7 1 (0.45%) Blackberry
7 1 (0.45%) e-Learning
7 1 (0.45%) iPad
7 1 (0.45%) Video Conferencing
Operating Systems
1 68 (30.63%) Windows
2 31 (13.96%) Windows 10
3 19 (8.56%) Windows Server
4 13 (5.86%) Android
5 11 (4.95%) Windows Server 2012
5 11 (4.95%) Windows Server 2019
6 10 (4.50%) Apple iOS
7 9 (4.05%) Windows Server 2016
8 5 (2.25%) Mac OS
9 3 (1.35%) Linux
10 2 (0.90%) Red Hat Enterprise Linux
Processes & Methodologies
1 69 (31.08%) ITIL
2 59 (26.58%) Customer Service
3 44 (19.82%) Problem-Solving
4 31 (13.96%) Service Management
5 21 (9.46%) Asset Management
6 19 (8.56%) ITSM
6 19 (8.56%) Service Delivery
7 14 (6.31%) Cost Optimisation
7 14 (6.31%) FinOps
8 13 (5.86%) Agile
8 13 (5.86%) Incident Management
9 12 (5.41%) Business Intelligence
9 12 (5.41%) Change Management
9 12 (5.41%) Cybersecurity
10 11 (4.95%) Time Management
11 10 (4.50%) Collaborative Working
11 10 (4.50%) Stakeholder Management
12 9 (4.05%) Analytics
12 9 (4.05%) Client Onboarding
12 9 (4.05%) Software Asset Management
Programming Languages
1 10 (4.50%) SQL
2 9 (4.05%) Python
3 7 (3.15%) R
3 7 (3.15%) T-SQL
4 4 (1.80%) PowerShell
5 2 (0.90%) Java
Qualifications
1 16 (7.21%) Degree
2 11 (4.95%) Security Cleared
3 10 (4.50%) Microsoft Certification
4 9 (4.05%) DV Cleared
4 9 (4.05%) ITIL Certification
4 9 (4.05%) NVQ Level 3
5 7 (3.15%) MCP
6 6 (2.70%) A+ Certification
7 5 (2.25%) DBS Check
7 5 (2.25%) ITIL Foundation Certificate
8 3 (1.35%) MCITP
9 2 (0.90%) CCA
9 2 (0.90%) Citrix Certification
9 2 (0.90%) Computer Science Degree
10 1 (0.45%) ISEB
10 1 (0.45%) MCDST
10 1 (0.45%) Network+ Certification
10 1 (0.45%) SC Cleared
Quality Assurance & Compliance
1 8 (3.60%) SLA
2 7 (3.15%) Data Quality
3 3 (1.35%) GDPR
4 2 (0.90%) ISO/IEC 27001
4 2 (0.90%) ITGC
4 2 (0.90%) QA
4 2 (0.90%) Sarbanes-Oxley
5 1 (0.45%) Accessibility
System Software
1 58 (26.13%) Active Directory
2 4 (1.80%) VMware Infrastructure
2 4 (1.80%) XenApp
2 4 (1.80%) XenDesktop
3 3 (1.35%) Virtual Desktop
4 2 (0.90%) Hyper-V
5 1 (0.45%) BitLocker
5 1 (0.45%) Virtual Servers
Systems Management
1 11 (4.95%) Microsoft Intune
2 7 (3.15%) SCCM
3 2 (0.90%) Backup Exec
3 2 (0.90%) Symantec Endpoint Protection
Vendors
1 86 (38.74%) Microsoft
2 12 (5.41%) Adobe
3 11 (4.95%) Apple
4 10 (4.50%) iManage
5 9 (4.05%) Snow
6 7 (3.15%) Alteryx
6 7 (3.15%) ServiceNow
7 6 (2.70%) Citrix
8 5 (2.25%) Cisco
8 5 (2.25%) Dell
9 4 (1.80%) Symantec
9 4 (1.80%) VMware
10 2 (0.90%) Fortinet
10 2 (0.90%) Google
10 2 (0.90%) Kofax
10 2 (0.90%) Red Hat
10 2 (0.90%) Remedy
10 2 (0.90%) Sage
10 2 (0.90%) SAP
10 2 (0.90%) Veritas