ITIL (Information Technology Infrastructure Library)
UK

The following table provides summary statistics for contract job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITIL over the 6 months to 18 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
18 May 2024
Same period 2023 Same period 2022
Rank 41 43 52
Rank change year-on-year +2 +9 +5
Contract jobs citing ITIL 1,867 2,762 4,152
As % of all contract jobs advertised in the UK 4.38% 4.85% 4.74%
As % of the Processes & Methodologies category 5.09% 5.40% 5.23%
Number of daily rates quoted 1,246 1,960 2,832
10th Percentile £202 £204 £183
25th Percentile £313 £331 £325
Median daily rate (50th Percentile) £475 £465 £469
Median % change year-on-year +2.15% -0.85% +10.35%
75th Percentile £580 £575 £575
90th Percentile £675 £675 £650
UK excluding London median daily rate £475 £450 £425
% change year-on-year +5.56% +5.88% +6.25%
Number of hourly rates quoted 143 145 219
10th Percentile £14.00 £13.34 £13.00
25th Percentile £14.16 £13.41 £13.38
Median hourly rate £17.50 £18.50 £16.00
Median % change year-on-year -5.41% +15.63% -19.54%
75th Percentile £23.78 £44.50 £22.46
90th Percentile £46.18 £65.00 £35.48
UK excluding London median hourly rate £17.25 £17.50 £15.50
% change year-on-year -1.43% +12.90% -21.29%

All Process and Methodology Skills
UK

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 36,673 51,121 79,325
As % of all contract IT jobs advertised in the UK 86.13% 89.77% 90.61%
Number of daily rates quoted 23,631 35,432 55,673
10th Percentile £300 £325 £344
25th Percentile £413 £438 £430
Median daily rate (50th Percentile) £525 £550 £530
Median % change year-on-year -4.55% +3.77% +7.07%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £500 £500 £480
% change year-on-year - +4.17% +9.09%
Number of hourly rates quoted 2,440 1,683 1,892
10th Percentile £12.75 £10.63 £12.50
25th Percentile £15.99 £16.01 £15.50
Median hourly rate £36.05 £36.00 £25.68
Median % change year-on-year +0.13% +40.19% +7.00%
75th Percentile £60.00 £65.00 £49.54
90th Percentile £72.50 £75.00 £65.00
UK excluding London median hourly rate £37.50 £35.00 £20.00
% change year-on-year +7.14% +75.00% -4.99%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing ITIL.

Daily rate trend for ITIL in the UK

ITIL
Daily Rate Histogram

Daily rate distribution for jobs citing ITIL over the 6 months to 18 May 2024.

Daily rate histogram for ITIL in the UK

ITIL
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing ITIL.

Hourly rate trend for ITIL in the UK

ITIL
Hourly Rate Histogram

Hourly rate distribution of jobs citing ITIL over the 6 months to 18 May 2024.

Hourly rate histogram for ITIL in the UK

ITIL
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL within the UK over the 6 months to 18 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +3 1,681 £488 +2.63% 910
UK excluding London -2 1,152 £475 +5.56% 717
London +8 606 £500 +2.30% 256
Work from Home +12 576 £500 +2.88% 378
South East -3 309 £475 +4.40% 186
South West +8 265 £500 -8.26% 108
North of England -7 237 £473 +5.00% 146
North West -17 127 £475 - 70
East of England -11 120 £425 +8.97% 78
Midlands -14 118 £450 +4.65% 144
Yorkshire +11 103 £475 +18.75% 51
Scotland -3 97 £340 -19.05% 48
West Midlands +7 95 £450 -10.00% 95
East Midlands -35 22 £540 +44.00% 49
North East +15 18 £475 +5.56% 27
Wales -27 4 £258 -20.77% 22
Isle of Man - 3 - -

ITIL
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 124 (6.64%) Microsoft Exchange
2 112 (6.00%) SharePoint
3 56 (3.00%) Confluence
4 42 (2.25%) SharePoint Server
5 20 (1.07%) Skype for Business
6 11 (0.59%) CMS
7 8 (0.43%) Exchange Server 2007
7 8 (0.43%) IBM HTTP Server
7 8 (0.43%) WebSphere
7 8 (0.43%) WebSphere Application Server
7 8 (0.43%) WebSphere Portal
8 7 (0.37%) SharePoint 2010
9 5 (0.27%) Exchange Server 2010
9 5 (0.27%) IIS
10 4 (0.21%) MQSeries
11 3 (0.16%) Adobe Experience Manager
11 3 (0.16%) Drupal
11 3 (0.16%) Exchange Server 2013
11 3 (0.16%) SAS
12 2 (0.11%) nginx
Applications
1 171 (9.16%) Microsoft Office
2 74 (3.96%) Microsoft Excel
3 34 (1.82%) Microsoft PowerPoint
4 13 (0.70%) MS Visio
5 10 (0.54%) Microsoft Project
6 4 (0.21%) Spreadsheet
7 3 (0.16%) SPSS
8 1 (0.054%) Adobe Creative Suite
8 1 (0.054%) AutoCAD
8 1 (0.054%) Chatbot
Business Applications
1 36 (1.93%) Remedy ITSM
2 16 (0.86%) SAP S/4HANA
3 6 (0.32%) Aladdin
3 6 (0.32%) SimCorp Dimension
4 4 (0.21%) Dynamics GP
5 3 (0.16%) Dynamics CRM
5 3 (0.16%) OPENHousing
5 3 (0.16%) SAP Oil and Gas
5 3 (0.16%) Shopify
5 3 (0.16%) Sparx Enterprise Architect
6 2 (0.11%) ION MarketView
6 2 (0.11%) Remedy AR System
6 2 (0.11%) Salesforce CRM
6 2 (0.11%) SAP HCM
6 2 (0.11%) SAP WM
6 2 (0.11%) SystmOne
7 1 (0.054%) Cloudability
7 1 (0.054%) Oracle Retail
7 1 (0.054%) SAP ERP
7 1 (0.054%) SAP GRC
Cloud Services
1 304 (16.28%) Microsoft 365
2 294 (15.75%) Azure
3 98 (5.25%) AWS
4 82 (4.39%) Power Platform
5 63 (3.37%) Entra ID
6 38 (2.04%) Azure Stack
7 30 (1.61%) OneDrive
8 26 (1.39%) GCP
9 25 (1.34%) IaaS
10 24 (1.29%) Azure Monitor
10 24 (1.29%) PaaS
10 24 (1.29%) SaaS
11 18 (0.96%) Azure DevOps
12 17 (0.91%) Azure Storage
13 16 (0.86%) OCI
14 14 (0.75%) PowerApps
15 13 (0.70%) Dynamics 365
15 13 (0.70%) Serverless
16 10 (0.54%) Mimecast
17 9 (0.48%) Power Automate
Communications & Networking
1 171 (9.16%) Firewall
2 107 (5.73%) DNS
3 88 (4.71%) DHCP
4 84 (4.50%) WAN
5 79 (4.23%) LAN
6 68 (3.64%) VPN
7 67 (3.59%) SAN
8 62 (3.32%) Wi-Fi
9 57 (3.05%) BGP
10 39 (2.09%) TCP/IP
11 31 (1.66%) Network Security
12 30 (1.61%) Wireless
13 28 (1.50%) Cisco ASA
14 26 (1.39%) Skype
15 25 (1.34%) Cisco ISE
16 24 (1.29%) OSPF
17 23 (1.23%) SNMP
17 23 (1.23%) VoIP
18 22 (1.18%) IPsec
19 21 (1.12%) Cisco Firepower
Database & Business Intelligence
1 60 (3.21%) Power BI
2 33 (1.77%) SQL Server
3 15 (0.80%) Relational Database
4 13 (0.70%) SQL Server Reporting Services
5 12 (0.64%) Big Data
5 12 (0.64%) Sybase ASE
6 11 (0.59%) Data Lake
6 11 (0.59%) MySQL
6 11 (0.59%) Tableau
7 8 (0.43%) Metadata
8 7 (0.37%) Elasticsearch
8 7 (0.37%) PowerPivot
9 6 (0.32%) Crystal Reports
9 6 (0.32%) Data Mining
9 6 (0.32%) Microsoft Power View
9 6 (0.32%) Qlik Sense
10 5 (0.27%) DB2
10 5 (0.27%) NonStop SQL
10 5 (0.27%) Oracle Reports
10 5 (0.27%) RDBMS
Development Applications
1 95 (5.09%) JIRA
2 24 (1.29%) Rational DOORS
3 17 (0.91%) Jenkins
4 10 (0.54%) Artifactory
4 10 (0.54%) Git
5 8 (0.43%) Subversion
6 6 (0.32%) IBM UrbanCode
6 6 (0.32%) Selenium
7 4 (0.21%) Oracle Forms
8 3 (0.16%) GitLab
8 3 (0.16%) Maven
8 3 (0.16%) Visual Studio
9 2 (0.11%) JMeter
9 2 (0.11%) MSI
9 2 (0.11%) SoapUI
9 2 (0.11%) Sonatype Nexus
10 1 (0.054%) Hudson
10 1 (0.054%) Team Foundation Server
10 1 (0.054%) Zephyr
General
1 638 (34.17%) Social Skills
2 291 (15.59%) Finance
3 242 (12.96%) Public Sector
4 197 (10.55%) Analytical Skills
5 107 (5.73%) Telecoms
6 89 (4.77%) Banking
7 73 (3.91%) Organisational Skills
8 56 (3.00%) Presentation Skills
9 49 (2.62%) Retail
10 46 (2.46%) Legal
11 37 (1.98%) Manufacturing
12 36 (1.93%) Marketing
13 28 (1.50%) Documentation Skills
14 19 (1.02%) Influencing Skills
15 17 (0.91%) Front Office
15 17 (0.91%) Law
16 15 (0.80%) Electronics
16 15 (0.80%) Inclusion and Diversity
17 14 (0.75%) Local Government
17 14 (0.75%) Pharmaceutical
Job Titles
1 382 (20.46%) Analyst
2 193 (10.34%) Architect
3 176 (9.43%) Service Analyst
4 157 (8.41%) Senior
5 142 (7.61%) Service Manager
6 138 (7.39%) Service Desk Analyst
7 113 (6.05%) Support Engineer
8 89 (4.77%) Developer
9 76 (4.07%) Support Analyst
10 75 (4.02%) Consultant
10 75 (4.02%) Lead
11 66 (3.54%) Infrastructure Engineer
12 64 (3.43%) IT Support
13 63 (3.37%) IT Analyst
14 58 (3.11%) Desktop Support
15 55 (2.95%) Network Engineer
16 53 (2.84%) Technical Support
17 52 (2.79%) IT Manager
17 52 (2.79%) Solutions Architect
18 49 (2.62%) ServiceNow Architect
Libraries, Frameworks & Software Standards
1 37 (1.98%) Middleware
2 35 (1.87%) CSS
3 30 (1.61%) Web Services
4 27 (1.45%) HTML
5 25 (1.34%) .NET
6 20 (1.07%) REST
7 17 (0.91%) ARM Templates
8 16 (0.86%) LDAP
9 12 (0.64%) AngularJS
9 12 (0.64%) Jinja
10 11 (0.59%) J2EE
11 10 (0.54%) Kafka
12 9 (0.48%) SailPoint
13 8 (0.43%) ActiveMQ
13 8 (0.43%) Elastic Stack
13 8 (0.43%) XML
14 7 (0.37%) SOAP
15 6 (0.32%) jQuery
16 5 (0.27%) .NET Framework
16 5 (0.27%) Oracle Fusion
Miscellaneous
1 110 (5.89%) Management Information System
2 79 (4.23%) CMDB
3 74 (3.96%) Data Centre
4 56 (3.00%) Self-Motivation
5 51 (2.73%) Driving Licence
6 48 (2.57%) PKI
7 40 (2.14%) Private Cloud
7 40 (2.14%) Video Conferencing
8 29 (1.55%) Virtual Team
9 23 (1.23%) iPhone
10 20 (1.07%) Onboarding
11 19 (1.02%) Security Operations Centre
12 18 (0.96%) Clustering
12 18 (0.96%) CSOC
12 18 (0.96%) Hedge funds
12 18 (0.96%) Product Ownership
13 17 (0.91%) Blackberry
14 16 (0.86%) Data Protection Act
15 15 (0.80%) Replication
16 14 (0.75%) Linux Command Line
Operating Systems
1 521 (27.91%) Windows
2 196 (10.50%) Windows 10
3 172 (9.21%) Linux
4 169 (9.05%) Windows Server
5 85 (4.55%) Windows Server 2016
6 67 (3.59%) Windows Server 2019
7 62 (3.32%) Unix
8 60 (3.21%) Windows 7
9 55 (2.95%) Windows Server 2012
10 23 (1.23%) Apple iOS
10 23 (1.23%) Mac OS
11 20 (1.07%) Ubuntu
12 19 (1.02%) Android
12 19 (1.02%) Windows NT
13 15 (0.80%) Solaris
14 14 (0.75%) Debian
14 14 (0.75%) Windows XP
15 7 (0.37%) AIX
15 7 (0.37%) Red Hat Enterprise Linux
15 7 (0.37%) VMS
Processes & Methodologies
1 564 (30.21%) Service Management
2 442 (23.67%) ITSM
3 352 (18.85%) Customer Service
4 344 (18.43%) Problem-Solving
5 341 (18.26%) Agile
6 268 (14.35%) Service Delivery
7 242 (12.96%) Change Management
8 233 (12.48%) Incident Management
9 188 (10.07%) Problem Management
10 174 (9.32%) Project Management
11 159 (8.52%) Continuous Improvement
11 159 (8.52%) DevOps
12 129 (6.91%) Stakeholder Management
13 115 (6.16%) Configuration Management
14 108 (5.78%) PRINCE2
14 108 (5.78%) Project Delivery
15 107 (5.73%) Customer Requirements
15 107 (5.73%) Service Design
16 103 (5.52%) Release Management
17 97 (5.20%) Cybersecurity
Programming Languages
1 167 (8.94%) PowerShell
2 103 (5.52%) SQL
3 74 (3.96%) Python
4 41 (2.20%) JavaScript
5 40 (2.14%) C#
6 32 (1.71%) Perl
7 21 (1.12%) Java
7 21 (1.12%) VBScript
8 19 (1.02%) VB
9 17 (0.91%) Bicep
10 13 (0.70%) Bash
10 13 (0.70%) Shell Script
11 12 (0.64%) Tcl
12 8 (0.43%) C++
12 8 (0.43%) VB.NET
13 7 (0.37%) VBA
14 6 (0.32%) Apex Code
15 5 (0.27%) Go
15 5 (0.27%) T-SQL
16 4 (0.21%) DCL
Qualifications
1 601 (32.19%) Security Cleared
2 407 (21.80%) SC Cleared
3 298 (15.96%) Degree
4 249 (13.34%) DV Cleared
5 171 (9.16%) ITIL Certification
6 127 (6.80%) Microsoft Certification
7 100 (5.36%) Cisco Certification
8 75 (4.02%) CCNA
9 61 (3.27%) A+ Certification
10 56 (3.00%) ITIL Foundation Certificate
11 51 (2.73%) MCP
12 49 (2.62%) MCSA
13 47 (2.52%) Computer Science Degree
13 47 (2.52%) MCSE
14 46 (2.46%) CCNP
15 38 (2.04%) BPSS Clearance
16 18 (0.96%) PMI Certification
16 18 (0.96%) PMP
16 18 (0.96%) TOGAF Certification
17 16 (0.86%) Azure Certification
Quality Assurance & Compliance
1 165 (8.84%) SLA
2 75 (4.02%) QA
3 36 (1.93%) Government Security Classifications
3 36 (1.93%) ISO/IEC 20000
4 32 (1.71%) ISO/IEC 27001
5 28 (1.50%) GDPR
6 19 (1.02%) COBIT
7 18 (0.96%) NIST
8 17 (0.91%) NCSC
9 13 (0.70%) Data Quality
9 13 (0.70%) Disclosure Scotland
10 11 (0.59%) PCI DSS
11 10 (0.54%) Cyber Essentials
12 8 (0.43%) PMO
13 7 (0.37%) ISO 9001
14 5 (0.27%) Accessibility
15 3 (0.16%) Cyber Essentials PLUS
15 3 (0.16%) GRC
15 3 (0.16%) ISO 22301
16 1 (0.054%) NEBOSH
System Software
1 337 (18.05%) Active Directory
2 101 (5.41%) VMware Infrastructure
3 49 (2.62%) Firmware
4 40 (2.14%) Hyper-V
5 31 (1.66%) Virtual Desktop
6 29 (1.55%) Virtual Machines
7 26 (1.39%) VMware ESXi
8 20 (1.07%) Virtual Servers
9 15 (0.80%) VMware NSX
9 15 (0.80%) vSphere
10 6 (0.32%) VMware Workstation
11 5 (0.27%) BitLocker
11 5 (0.27%) Veritas Cluster Server
12 4 (0.21%) Docker
12 4 (0.21%) Microsoft Virtual Server
12 4 (0.21%) Samba
12 4 (0.21%) XenApp
13 3 (0.16%) XenDesktop
14 2 (0.11%) Microsoft App-V
15 1 (0.054%) Snort
Systems Management
1 174 (9.32%) SCCM
2 83 (4.45%) Microsoft Intune
3 78 (4.18%) Ansible
4 73 (3.91%) SCOM
5 66 (3.54%) WSUS
6 27 (1.45%) Kubernetes
7 25 (1.34%) NetBackup
8 23 (1.23%) Active Directory Federation Services
8 23 (1.23%) Puppet
8 23 (1.23%) Single Sign-On
8 23 (1.23%) Terraform
9 22 (1.18%) vCenter Server
10 21 (1.12%) EMC NetWorker
11 19 (1.02%) Sysprep
12 16 (0.86%) Jamf Pro
13 9 (0.48%) AirWatch
14 8 (0.43%) Control-M
14 8 (0.43%) Nagios
14 8 (0.43%) PingFederate
14 8 (0.43%) Rancher
Vendors
1 575 (30.80%) Microsoft
2 402 (21.53%) ServiceNow
3 160 (8.57%) Cisco
4 156 (8.36%) VMware
5 147 (7.87%) Citrix
6 81 (4.34%) HP
7 56 (3.00%) SAP
8 53 (2.84%) Oracle
9 49 (2.62%) Palo Alto
10 48 (2.57%) IBM
11 44 (2.36%) Atlassian
11 44 (2.36%) Juniper
12 43 (2.30%) Remedy
13 39 (2.09%) Dell
14 38 (2.04%) EMC
15 35 (1.87%) SolarWinds
16 33 (1.77%) Red Hat
17 29 (1.55%) Symantec
17 29 (1.55%) Veeam
18 27 (1.45%) Apple