ITIL Contracts with Work from Home Options

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics for contract job vacancies with an option to work from home (WFH) and a requirement for ITIL skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITIL over the 6 months to 9 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
9 Jun 2024
Same period 2023 Same period 2022
Rank 52 57 63
Rank change year-on-year +5 +6 +3
Contract jobs citing ITIL 553 939 1,777
As % of all contract jobs with a WFH option 3.77% 3.93% 4.03%
As % of the Processes & Methodologies category 4.32% 4.39% 4.43%
Number of daily rates quoted 416 666 1,323
10th Percentile £200 £219 £263
25th Percentile £410 £400 £400
Median daily rate (50th Percentile) £500 £495 £500
Median % change year-on-year +1.01% -1.00% +12.36%
75th Percentile £575 £588 £593
90th Percentile £638 £700 £670
UK median daily rate £475 £473 £475
% change year-on-year +0.48% -0.47% +11.76%
Number of hourly rates quoted 14 15 41
10th Percentile £13.48 £13.10 £15.00
25th Percentile £16.05 £16.61 £17.99
Median hourly rate £20.87 £21.01 £22.50
Median % change year-on-year -0.67% -6.62% +23.83%
75th Percentile £38.83 £45.25 £33.75
90th Percentile £60.11 £54.61 £77.50
UK median hourly rate £17.69 £17.50 £15.75
% change year-on-year +1.09% +11.11% -14.50%

All Process and Methodology Skills
Work from Home

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a WFH option and a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 12,810 21,394 40,150
As % of all contract jobs with a WFH option 87.31% 89.63% 91.06%
Number of daily rates quoted 8,622 15,186 29,240
10th Percentile £325 £363 £363
25th Percentile £425 £450 £438
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +6.06%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK median daily rate £525 £550 £538
% change year-on-year -4.55% +2.33% +7.50%
Number of hourly rates quoted 573 497 521
10th Percentile £14.90 £18.50 £14.50
25th Percentile £23.75 £25.75 £20.75
Median hourly rate £43.00 £52.50 £40.00
Median % change year-on-year -18.10% +31.25% +68.42%
75th Percentile £60.00 £67.50 £59.00
90th Percentile £74.40 £78.30 £72.50
UK median hourly rate £36.50 £35.80 £25.68
% change year-on-year +1.96% +39.41% +11.65%

ITIL
Trend for Jobs with a WFH Option

Job vacancies with a work from home option citing ITIL as a proportion of all IT jobs advertised.

ITIL trend for jobs with a WFH option

ITIL
Daily Rate Trend for Jobs with a WFH Option

3-month moving average daily rate quoted in job vacancies with a work from home option citing ITIL.

ITIL daily rate for jobs with a WFH option

ITIL
Daily Rate Histogram for Jobs with a WFH Option

Daily rate distribution for jobs with a work from home option citing ITIL over the 6 months to 9 June 2024.

ITIL daily rate histogram for jobs with a WFH option

ITIL
Hourly Rate Trend for Jobs with a WFH Option

3-month moving average hourly rate quoted in job vacancies with a work from home option citing ITIL.

ITIL hourly rate for jobs with a WFH option

ITIL
Hourly Rate Histogram for Jobs with a WFH Option

Hourly rate distribution for jobs with a work from home option citing ITIL over the 6 months to 9 June 2024.

ITIL hourly rate histogram for jobs with a WFH option

ITIL
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 46 (8.32%) Microsoft Exchange
2 23 (4.16%) Confluence
3 21 (3.80%) SharePoint
4 16 (2.89%) SharePoint Server
5 7 (1.27%) IBM HTTP Server
5 7 (1.27%) WebSphere
5 7 (1.27%) WebSphere Application Server
5 7 (1.27%) WebSphere Portal
6 3 (0.54%) SAS
6 3 (0.54%) SharePoint 2010
7 2 (0.36%) Adobe Experience Manager
7 2 (0.36%) CMS
7 2 (0.36%) Exchange Server 2007
7 2 (0.36%) Exchange Server 2010
7 2 (0.36%) IIS
8 1 (0.18%) Oracle Application Server
8 1 (0.18%) Oracle Workflow
8 1 (0.18%) Red Hat Fuse
8 1 (0.18%) WebLogic
Applications
1 31 (5.61%) Microsoft Office
2 13 (2.35%) Microsoft Excel
3 5 (0.90%) Microsoft PowerPoint
4 3 (0.54%) MS Visio
5 2 (0.36%) Microsoft Project
6 1 (0.18%) Chatbot
6 1 (0.18%) SPSS
Business Applications
1 13 (2.35%) Remedy ITSM
2 3 (0.54%) Oracle Financials
2 3 (0.54%) SAP S/4HANA
3 2 (0.36%) Oracle Assets
3 2 (0.36%) Oracle iProcurement
3 2 (0.36%) Oracle Payables
3 2 (0.36%) Oracle Procure-to-Pay
3 2 (0.36%) Oracle Receivables
3 2 (0.36%) SAP WM
3 2 (0.36%) Shopify
4 1 (0.18%) assyst
4 1 (0.18%) Dynamics GP
4 1 (0.18%) OPENHousing
4 1 (0.18%) Oracle AGIS
4 1 (0.18%) Oracle Cash Management
4 1 (0.18%) Oracle EBS
4 1 (0.18%) Oracle E-Business Tax
4 1 (0.18%) Oracle Internet Expenses
4 1 (0.18%) Oracle Subledger Accounting
4 1 (0.18%) Oracle TCA
Cloud Services
1 97 (17.54%) Azure
2 72 (13.02%) Microsoft 365
3 34 (6.15%) Entra ID
4 33 (5.97%) Power Platform
5 29 (5.24%) AWS
6 21 (3.80%) Azure Monitor
7 20 (3.62%) Azure Storage
8 15 (2.71%) IaaS
9 13 (2.35%) Azure Stack
10 10 (1.81%) PaaS
11 7 (1.27%) SaaS
12 6 (1.08%) Azure DevOps
12 6 (1.08%) Dynamics 365
13 5 (0.90%) OneDrive
13 5 (0.90%) Serverless
14 4 (0.72%) GCP
15 3 (0.54%) Amazon EC2
15 3 (0.54%) Cloud Computing
15 3 (0.54%) PowerApps
15 3 (0.54%) SuccessFactors
Communications & Networking
1 63 (11.39%) Firewall
2 36 (6.51%) DNS
3 29 (5.24%) DHCP
4 22 (3.98%) BGP
5 21 (3.80%) SAN
6 13 (2.35%) TCP/IP
7 11 (1.99%) Cisco ASA
8 10 (1.81%) WAN
9 9 (1.63%) EIGRP
9 9 (1.63%) HTTP
9 9 (1.63%) NetScaler
9 9 (1.63%) OSPF
10 8 (1.45%) IPsec
10 8 (1.45%) SNMP
10 8 (1.45%) Wi-Fi
11 7 (1.27%) Cisco Firepower
11 7 (1.27%) Cisco ISE
11 7 (1.27%) HSRP
12 6 (1.08%) NAS
12 6 (1.08%) Spanning Tree
Database & Business Intelligence
1 23 (4.16%) Power BI
2 17 (3.07%) SQL Server
3 6 (1.08%) MySQL
3 6 (1.08%) Relational Database
4 5 (0.90%) SQL Server Reporting Services
5 4 (0.72%) Qlik Sense
6 3 (0.54%) Amazon RDS
6 3 (0.54%) Metadata
6 3 (0.54%) NonStop SQL
6 3 (0.54%) Oracle Reports
6 3 (0.54%) PowerPivot
7 2 (0.36%) Azure SQL Database
7 2 (0.36%) Data Mining
7 2 (0.36%) Elasticsearch
7 2 (0.36%) Microsoft Power View
7 2 (0.36%) Oracle BI EE
8 1 (0.18%) Oracle Discoverer
8 1 (0.18%) SQL Server Analysis Services
8 1 (0.18%) SQL Server Integration Services
8 1 (0.18%) Sybase ASE
Development Applications
1 34 (6.15%) JIRA
2 9 (1.63%) Rational DOORS
3 5 (0.90%) IBM UrbanCode
4 3 (0.54%) ChangeMan
4 3 (0.54%) Jenkins
4 3 (0.54%) Selenium
5 2 (0.36%) Artifactory
5 2 (0.36%) JMeter
5 2 (0.36%) Maven
5 2 (0.36%) Oracle Forms
5 2 (0.36%) SoapUI
5 2 (0.36%) Subversion
6 1 (0.18%) Git
6 1 (0.18%) Oracle APEX
6 1 (0.18%) Zephyr
General
1 178 (32.19%) Social Skills
2 108 (19.53%) Finance
3 79 (14.29%) Public Sector
4 60 (10.85%) Analytical Skills
5 40 (7.23%) Banking
6 36 (6.51%) Telecoms
7 27 (4.88%) Presentation Skills
8 20 (3.62%) Documentation Skills
9 14 (2.53%) Organisational Skills
10 12 (2.17%) Marketing
11 10 (1.81%) Influencing Skills
11 10 (1.81%) Manufacturing
12 8 (1.45%) Retail
13 7 (1.27%) Police
14 4 (0.72%) Aeronautics
14 4 (0.72%) Aerospace
14 4 (0.72%) Publishing
15 3 (0.54%) Advertising
15 3 (0.54%) Back Office
15 3 (0.54%) Law
Job Titles
1 79 (14.29%) Analyst
2 56 (10.13%) Senior
3 53 (9.58%) Architect
4 51 (9.22%) Service Manager
5 33 (5.97%) Consultant
6 32 (5.79%) Developer
7 29 (5.24%) Service Analyst
8 27 (4.88%) Support Specialist
9 26 (4.70%) Business Analyst
9 26 (4.70%) Project Manager
10 25 (4.52%) Infrastructure Engineer
11 21 (3.80%) Service Desk Analyst
12 20 (3.62%) Active Directory Support
12 20 (3.62%) Lead
12 20 (3.62%) Transition Manager
13 19 (3.44%) Service Transition Manager
13 19 (3.44%) Support Engineer
14 18 (3.25%) IT Analyst
14 18 (3.25%) ServiceNow Developer
15 17 (3.07%) Service Architect
Libraries, Frameworks & Software Standards
1 20 (3.62%) ARM Templates
1 20 (3.62%) Web Services
2 15 (2.71%) CSS
3 14 (2.53%) Middleware
4 13 (2.35%) REST
5 12 (2.17%) HTML
6 9 (1.63%) J2EE
7 8 (1.45%) .NET
8 6 (1.08%) Jinja
8 6 (1.08%) XML
9 5 (0.90%) AngularJS
9 5 (0.90%) ISPF
9 5 (0.90%) SOAP
10 3 (0.54%) Kafka
10 3 (0.54%) Oracle Fusion
11 2 (0.36%) Elastic Stack
11 2 (0.36%) jQuery
11 2 (0.36%) Sass
11 2 (0.36%) Spring MVC
11 2 (0.36%) Twitter Bootstrap
Miscellaneous
1 29 (5.24%) PKI
1 29 (5.24%) Self-Motivation
2 28 (5.06%) Management Information System
3 24 (4.34%) CMDB
4 16 (2.89%) Data Centre
5 13 (2.35%) Private Cloud
6 11 (1.99%) Virtual Team
7 8 (1.45%) Onboarding
8 7 (1.27%) Clustering
8 7 (1.27%) Cyber Threat
9 6 (1.08%) Security Posture
10 5 (0.90%) Mainframe
10 5 (0.90%) Video Conferencing
11 4 (0.72%) Distributed Denial-of-Service
11 4 (0.72%) Linux Command Line
11 4 (0.72%) Operational Technology
12 3 (0.54%) Foreign Exchange (FX)
12 3 (0.54%) Freedom of Information
12 3 (0.54%) Legacy Systems
12 3 (0.54%) Product Ownership
Operating Systems
1 126 (22.78%) Windows
2 58 (10.49%) Linux
3 52 (9.40%) Windows Server
4 33 (5.97%) Windows Server 2016
5 25 (4.52%) Windows 10
6 23 (4.16%) Windows Server 2019
7 21 (3.80%) Unix
8 12 (2.17%) Ubuntu
9 9 (1.63%) Debian
10 6 (1.08%) Android
11 5 (0.90%) Apple iOS
11 5 (0.90%) zOS
12 4 (0.72%) Red Hat Enterprise Linux
12 4 (0.72%) Solaris
12 4 (0.72%) Windows Server 2012
13 3 (0.54%) AIX
13 3 (0.54%) Mac OS
14 2 (0.36%) Windows Server 2003
15 1 (0.18%) Mac OS X
15 1 (0.18%) Windows Server 2008
Processes & Methodologies
1 221 (39.96%) Service Management
2 167 (30.20%) ITSM
3 125 (22.60%) Agile
4 92 (16.64%) Change Management
5 86 (15.55%) Problem-Solving
6 74 (13.38%) DevOps
7 69 (12.48%) Service Delivery
8 66 (11.93%) Problem Management
9 62 (11.21%) Customer Service
10 54 (9.76%) Incident Management
10 54 (9.76%) Stakeholder Management
11 51 (9.22%) Continuous Improvement
12 48 (8.68%) Configuration Management
13 44 (7.96%) Service Design
14 40 (7.23%) Project Management
15 36 (6.51%) Infrastructure Engineering
16 33 (5.97%) PRINCE2
16 33 (5.97%) Release Management
17 31 (5.61%) Asset Management
17 31 (5.61%) Disaster Recovery
Programming Languages
1 50 (9.04%) PowerShell
2 34 (6.15%) SQL
3 26 (4.70%) C#
4 22 (3.98%) VBScript
5 20 (3.62%) Bicep
5 20 (3.62%) VB
6 19 (3.44%) Python
7 17 (3.07%) JavaScript
8 8 (1.45%) Perl
9 6 (1.08%) Java
9 6 (1.08%) Tcl
10 5 (0.90%) JCL
11 4 (0.72%) Bash
11 4 (0.72%) C++
12 3 (0.54%) VB.NET
13 2 (0.36%) REXX
13 2 (0.36%) Shell Script
14 1 (0.18%) Apex Code
14 1 (0.18%) MATLAB
14 1 (0.18%) R
Qualifications
1 176 (31.83%) Security Cleared
2 148 (26.76%) SC Cleared
3 88 (15.91%) Degree
4 67 (12.12%) DV Cleared
5 53 (9.58%) ITIL Certification
6 33 (5.97%) ITIL Foundation Certificate
7 22 (3.98%) Microsoft Certification
8 20 (3.62%) BPSS Clearance
9 16 (2.89%) Cisco Certification
10 14 (2.53%) MCSE
11 10 (1.81%) CCNP
12 9 (1.63%) CCNA
12 9 (1.63%) Computer Science Degree
12 9 (1.63%) PMI Certification
12 9 (1.63%) PMP
12 9 (1.63%) TOGAF Certification
13 8 (1.45%) Master's Degree
14 6 (1.08%) Azure Certification
14 6 (1.08%) ISEB
14 6 (1.08%) PRINCE2 Certification
Quality Assurance & Compliance
1 58 (10.49%) SLA
2 15 (2.71%) Government Security Classifications
3 11 (1.99%) ISO/IEC 20000
4 9 (1.63%) Disclosure Scotland
5 7 (1.27%) COBIT
5 7 (1.27%) ISO/IEC 27001
5 7 (1.27%) QA
6 6 (1.08%) PCI DSS
7 3 (0.54%) Accessibility
7 3 (0.54%) PMO
8 2 (0.36%) Cyber Essentials
8 2 (0.36%) GDPR
8 2 (0.36%) ISO 9001
8 2 (0.36%) NIST
9 1 (0.18%) Cyber Essentials PLUS
9 1 (0.18%) ISO 22301
9 1 (0.18%) Sarbanes-Oxley
System Software
1 84 (15.19%) Active Directory
2 25 (4.52%) Virtual Machines
3 24 (4.34%) Virtual Desktop
4 22 (3.98%) VMware Infrastructure
5 7 (1.27%) Firmware
6 6 (1.08%) Hyper-V
7 5 (0.90%) Job Entry Subsystem
7 5 (0.90%) vSphere
8 3 (0.54%) BitLocker
9 2 (0.36%) XenDesktop
10 1 (0.18%) Snort
10 1 (0.18%) VMware NSX
10 1 (0.18%) XenApp
Systems Management
1 46 (8.32%) SCCM
2 35 (6.33%) SCOM
3 33 (5.97%) Microsoft Intune
4 26 (4.70%) WSUS
5 21 (3.80%) Ansible
6 20 (3.62%) Active Directory Federation Services
6 20 (3.62%) Kubernetes
7 13 (2.35%) Control-M
8 6 (1.08%) Puppet
9 4 (0.72%) AirWatch
10 3 (0.54%) EMC NetWorker
10 3 (0.54%) Nagios
10 3 (0.54%) Progress Chef
10 3 (0.54%) Terraform
11 2 (0.36%) BladeLogic
11 2 (0.36%) HP Data Protector
11 2 (0.36%) ITRS Geneos
11 2 (0.36%) NetBackup
11 2 (0.36%) OpenView
11 2 (0.36%) Salt
Vendors
1 146 (26.40%) Microsoft
2 111 (20.07%) ServiceNow
3 45 (8.14%) VMware
4 35 (6.33%) Cisco
5 27 (4.88%) Citrix
6 18 (3.25%) Atlassian
7 14 (2.53%) IBM
7 14 (2.53%) Red Hat
7 14 (2.53%) Remedy
8 13 (2.35%) BT
8 13 (2.35%) HP
8 13 (2.35%) Qualys
8 13 (2.35%) SolarWinds
9 12 (2.17%) Oracle
9 12 (2.17%) Palo Alto
9 12 (2.17%) SAP
10 9 (1.63%) EMC
11 8 (1.45%) CA
12 6 (1.08%) Google
12 6 (1.08%) Juniper