Support Engineer Contracts with Work from Home Options

Support Engineer
UK > Work from Home

The median Support Engineer daily rate in Work from Home is £311 according to job vacancies posted during the 6 months to 9 June 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 Jun 2024
Same period 2023 Same period 2022
Rank 192 161 279
Rank change year-on-year -31 +118 +58
Contract jobs requiring a Support Engineer 153 361 409
As % of all contract jobs with a WFH option 1.04% 1.51% 0.93%
As % of the Job Titles category 1.12% 1.59% 0.97%
Number of daily rates quoted 91 271 281
10th Percentile £150 £175 £163
25th Percentile £178 £220 £221
Median daily rate (50th Percentile) £311 £388 £300
Median % change year-on-year -19.66% +29.17% +9.09%
75th Percentile £388 £700 £425
90th Percentile £526 £823 £488
UK median daily rate £211 £250 £213
% change year-on-year -15.50% +17.65% -1.16%
Number of hourly rates quoted 3 8 15
10th Percentile - £14.50 £13.73
25th Percentile - £18.65 £15.44
Median hourly rate £18.00 £20.00 £17.50
Median % change year-on-year -10.00% +14.29% +18.64%
75th Percentile £23.69 £24.06 £23.00
90th Percentile £27.10 £26.50 £23.75
UK median hourly rate £22.15 £20.60 £17.53
% change year-on-year +7.52% +17.51% +9.56%

All Contract IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in Work from Home with a recognized job title 13,716 22,731 42,165
% of contract IT jobs with a recognized job title 93.48% 95.23% 95.63%
Number of daily rates quoted 9,231 16,123 30,649
10th Percentile £325 £358 £359
25th Percentile £425 £444 £431
Median daily rate (50th Percentile) £525 £538 £525
Median % change year-on-year -2.42% +2.48% +7.14%
75th Percentile £638 £650 £634
90th Percentile £750 £750 £725
UK median daily rate £525 £540 £525
% change year-on-year -2.78% +2.86% +6.60%
Number of hourly rates quoted 567 528 566
10th Percentile £14.26 £16.98 £13.75
25th Percentile £22.54 £25.00 £19.58
Median hourly rate £43.00 £51.57 £38.83
Median % change year-on-year -16.61% +32.81% +67.29%
75th Percentile £63.38 £66.33 £58.66
90th Percentile £75.00 £76.80 £68.75
UK median hourly rate £37.50 £45.00 £25.00
% change year-on-year -16.67% +80.00% +16.28%

Support Engineer
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured Support Engineer in the job title as a proportion of all IT jobs advertised.

Support Engineer trend for jobs with a WFH option

Support Engineer
Daily Rate Trend for Jobs with a WFH Option

3-month moving average daily rate quoted in job vacancies with a work from home option citing Support Engineer.

Support Engineer daily rate for jobs with a WFH option

Support Engineer
Daily Rate Histogram for Jobs with a WFH Option

Daily rate distribution for jobs with a work from home option citing Support Engineer over the 6 months to 9 June 2024.

Support Engineer daily rate histogram for jobs with a WFH option

Support Engineer
Hourly Rate Trend for Jobs with a WFH Option

3-month moving average hourly rate quoted in job vacancies with a work from home option citing Support Engineer.

Support Engineer hourly rate for jobs with a WFH option

Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 9 June 2024, Support Engineer contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract jobs with a WFH option featuring Support Engineer in the job title.

1 81 (52.94%) Windows
2 43 (28.10%) Azure
3 41 (26.80%) Security Cleared
4 40 (26.14%) SC Cleared
4 40 (26.14%) Microsoft
5 39 (25.49%) Active Directory
6 37 (24.18%) Social Skills
7 30 (19.61%) Problem-Solving
8 29 (18.95%) Firewall
9 28 (18.30%) SQL
10 26 (16.99%) Finance
11 25 (16.34%) Migration
12 24 (15.69%) Linux
13 23 (15.03%) SCCM
13 23 (15.03%) DevOps
14 22 (14.38%) Data Centre
14 22 (14.38%) PowerShell
14 22 (14.38%) Degree
15 20 (13.07%) Microsoft 365
16 19 (12.42%) Analytical Skills
16 19 (12.42%) Windows Server 2016
16 19 (12.42%) ITIL
17 18 (11.76%) Cisco
17 18 (11.76%) Microsoft Exchange
17 18 (11.76%) AWS
17 18 (11.76%) Customer Service
18 17 (11.11%) Windows Server
18 17 (11.11%) JIRA
18 17 (11.11%) Workflow
19 16 (10.46%) SLA

Support Engineer Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (11.76%) Microsoft Exchange
2 8 (5.23%) Confluence
3 3 (1.96%) JBoss
4 2 (1.31%) Oracle SOA Suite
4 2 (1.31%) SharePoint
5 1 (0.65%) Red Hat Fuse
5 1 (0.65%) Skype for Business
Applications
1 12 (7.84%) Microsoft Office
2 2 (1.31%) MS Visio
3 1 (0.65%) Microsoft Excel
Business Applications
1 13 (8.50%) Elite 3E
2 2 (1.31%) BusinessWorks
2 2 (1.31%) Shopify
2 2 (1.31%) SystmOne
3 1 (0.65%) Actimize
3 1 (0.65%) Oracle 11i
3 1 (0.65%) Oracle Applications
3 1 (0.65%) Oracle Assets
3 1 (0.65%) Oracle EBS
3 1 (0.65%) Oracle EBS R12
3 1 (0.65%) Oracle E-Business Tax
3 1 (0.65%) Oracle Financials
3 1 (0.65%) Oracle General Ledger
3 1 (0.65%) Oracle Payables
3 1 (0.65%) Oracle Receivables
Cloud Services
1 43 (28.10%) Azure
2 20 (13.07%) Microsoft 365
3 18 (11.76%) AWS
4 10 (6.54%) Entra ID
5 8 (5.23%) Azure DevOps
6 7 (4.58%) Azure Storage
7 6 (3.92%) Azure AI
7 6 (3.92%) Azure Monitor
7 6 (3.92%) Cloud Computing
8 4 (2.61%) Amazon EC2
8 4 (2.61%) WhatsApp
9 3 (1.96%) Asana
9 3 (1.96%) OpenShift
9 3 (1.96%) Power Platform
9 3 (1.96%) Slack
10 2 (1.31%) Azure Cognitive Services
10 2 (1.31%) BigCommerce
10 2 (1.31%) ChatGPT
10 2 (1.31%) Dynamics 365
11 1 (0.65%) Azure ExpressRoute
Communications & Networking
1 29 (18.95%) Firewall
2 15 (9.80%) DNS
3 13 (8.50%) SAN
4 12 (7.84%) VPN
5 7 (4.58%) DHCP
5 7 (4.58%) Internet
5 7 (4.58%) TCP/IP
6 5 (3.27%) Cisco Nexus
6 5 (3.27%) LAN
6 5 (3.27%) Wi-Fi
6 5 (3.27%) Wireless
7 3 (1.96%) HTTP
7 3 (1.96%) Network Security
7 3 (1.96%) VLAN
8 2 (1.31%) Broadband
8 2 (1.31%) IPsec
8 2 (1.31%) Remote Desktop
8 2 (1.31%) SD-WAN
8 2 (1.31%) SSL
8 2 (1.31%) VoIP
Database & Business Intelligence
1 10 (6.54%) SQL Server
2 7 (4.58%) MySQL
3 4 (2.61%) RDBMS
3 4 (2.61%) Relational Database
4 3 (1.96%) Elasticsearch
4 3 (1.96%) MongoDB
5 2 (1.31%) DB2
5 2 (1.31%) MariaDB
5 2 (1.31%) PostgreSQL
5 2 (1.31%) Power BI
Development Applications
1 17 (11.11%) JIRA
2 5 (3.27%) Git
3 3 (1.96%) Bitbucket Server
3 3 (1.96%) CA Release Automation
3 3 (1.96%) Jenkins
3 3 (1.96%) SonarQube
3 3 (1.96%) Sonatype Nexus
3 3 (1.96%) TeamCity
4 1 (0.65%) Selenium
General
1 37 (24.18%) Social Skills
2 26 (16.99%) Finance
3 19 (12.42%) Analytical Skills
4 15 (9.80%) Public Sector
5 14 (9.15%) Telecoms
6 12 (7.84%) Banking
7 8 (5.23%) Marketing
8 7 (4.58%) Manufacturing
9 6 (3.92%) Electronics
9 6 (3.92%) Police
9 6 (3.92%) Presentation Skills
10 5 (3.27%) Legal
11 3 (1.96%) Financial Institution
11 3 (1.96%) Japanese Language
11 3 (1.96%) Retail
12 2 (1.31%) Arabic Language
12 2 (1.31%) Billing
12 2 (1.31%) Investment Banking
12 2 (1.31%) Korean Language
12 2 (1.31%) Spanish Language
Libraries, Frameworks & Software Standards
1 6 (3.92%) ARM Templates
2 5 (3.27%) REST
2 5 (3.27%) Web Services
3 4 (2.61%) RESTful
3 4 (2.61%) Spring Boot
3 4 (2.61%) XML
4 3 (1.96%) .NET
4 3 (1.96%) CSS
4 3 (1.96%) Elastic Stack
4 3 (1.96%) XSLT
5 2 (1.31%) Hugging Face
5 2 (1.31%) JSON
5 2 (1.31%) LangChain
5 2 (1.31%) PyTorch
5 2 (1.31%) SOAP
5 2 (1.31%) TIBCO EMS
5 2 (1.31%) VML
5 2 (1.31%) XSD
6 1 (0.65%) HTML5
6 1 (0.65%) OpenID
Miscellaneous
1 22 (14.38%) Data Centre
2 14 (9.15%) Replication
3 13 (8.50%) Video Conferencing
4 8 (5.23%) Self-Motivation
5 6 (3.92%) Linux Command Line
5 6 (3.92%) PKI
6 5 (3.27%) Analytical Mindset
6 5 (3.27%) Data Protection Act
7 4 (2.61%) Virtual Team
8 3 (1.96%) Onboarding
9 2 (1.31%) Enterprise Software
10 1 (0.65%) CCTV
10 1 (0.65%) Hedge funds
10 1 (0.65%) iPhone
10 1 (0.65%) Legacy Applications
10 1 (0.65%) Mobile App
10 1 (0.65%) Operational Technology
10 1 (0.65%) Renewable Energy
Operating Systems
1 81 (52.94%) Windows
2 24 (15.69%) Linux
3 19 (12.42%) Windows Server 2016
4 17 (11.11%) Windows Server
5 11 (7.19%) Windows Server 2012
6 8 (5.23%) Windows Server 2019
7 7 (4.58%) Apple iOS
7 7 (4.58%) Windows 10
8 4 (2.61%) Mac OS
8 4 (2.61%) Red Hat Enterprise Linux
8 4 (2.61%) Windows 7
9 3 (1.96%) Unix
10 2 (1.31%) Android
10 2 (1.31%) VMS
11 1 (0.65%) CentOS
11 1 (0.65%) Windows Mobile
Processes & Methodologies
1 30 (19.61%) Problem-Solving
2 25 (16.34%) Migration
3 23 (15.03%) DevOps
4 19 (12.42%) ITIL
5 18 (11.76%) Customer Service
6 17 (11.11%) Workflow
7 15 (9.80%) High Availability
7 15 (9.80%) Service Management
8 14 (9.15%) ETL
9 12 (7.84%) Agile
10 11 (7.19%) CI/CD
11 10 (6.54%) Analytics
12 9 (5.88%) Business Continuity
12 9 (5.88%) Disaster Recovery
13 8 (5.23%) Business Intelligence
13 8 (5.23%) Kalman Filter
13 8 (5.23%) Line Management
13 8 (5.23%) Multi-Factor Authentication
14 7 (4.58%) Coaching
14 7 (4.58%) Mobile Device Management
Programming Languages
1 28 (18.30%) SQL
2 22 (14.38%) PowerShell
3 16 (10.46%) Python
4 9 (5.88%) C#
5 6 (3.92%) Bicep
5 6 (3.92%) VB
5 6 (3.92%) VBScript
6 5 (3.27%) Kusto Query Language
7 3 (1.96%) F#
7 3 (1.96%) Java
7 3 (1.96%) Perl
7 3 (1.96%) XPath
8 2 (1.31%) Bash
8 2 (1.31%) JavaScript
9 1 (0.65%) C++
9 1 (0.65%) PHP
9 1 (0.65%) PL/SQL
9 1 (0.65%) Ruby
9 1 (0.65%) Shell Script
9 1 (0.65%) T-SQL
Qualifications
1 41 (26.80%) Security Cleared
2 40 (26.14%) SC Cleared
3 22 (14.38%) Degree
4 10 (6.54%) BPSS Clearance
5 7 (4.58%) DV Cleared
6 6 (3.92%) ITIL Foundation Certificate
7 5 (3.27%) Azure Certification
8 4 (2.61%) Computer Science Degree
9 3 (1.96%) Cisco Certification
10 2 (1.31%) CCNP
10 2 (1.31%) Microsoft Certification
11 1 (0.65%) ACSP
11 1 (0.65%) AWS Certification
11 1 (0.65%) AWS Certified Cloud Practitioner
11 1 (0.65%) AWS Certified Solutions Architect
11 1 (0.65%) CCNA
11 1 (0.65%) MCSA
11 1 (0.65%) MCSE
Quality Assurance & Compliance
1 16 (10.46%) SLA
2 5 (3.27%) QA
3 1 (0.65%) COPPA
3 1 (0.65%) GDPR
3 1 (0.65%) HIPAA
3 1 (0.65%) ISO 9000
3 1 (0.65%) ISO/IEC 27001
System Software
1 39 (25.49%) Active Directory
2 8 (5.23%) Virtual Machines
2 8 (5.23%) VMware Infrastructure
3 6 (3.92%) Virtual Desktop
4 3 (1.96%) Docker
5 2 (1.31%) VMware ESXi
5 2 (1.31%) vSphere
6 1 (0.65%) Hyper-V
Systems Management
1 23 (15.03%) SCCM
2 10 (6.54%) Kubernetes
3 8 (5.23%) Microsoft Intune
3 8 (5.23%) WSUS
4 6 (3.92%) Active Directory Federation Services
4 6 (3.92%) SCOM
5 4 (2.61%) Jamf Pro
6 3 (1.96%) Kibana
6 3 (1.96%) Progress Chef
7 2 (1.31%) Nessus
7 2 (1.31%) TIBCO Hawk
8 1 (0.65%) AirWatch
8 1 (0.65%) FortiGate
8 1 (0.65%) Grafana
8 1 (0.65%) McAfee ePO
8 1 (0.65%) Single Sign-On
Vendors
1 40 (26.14%) Microsoft
2 18 (11.76%) Cisco
3 13 (8.50%) Citrix
4 11 (7.19%) Atlassian
4 11 (7.19%) Avaya
4 11 (7.19%) CheckPoint
5 10 (6.54%) HP
6 9 (5.88%) EMC
7 8 (5.23%) Apple
7 8 (5.23%) SAP
7 8 (5.23%) VMware
8 7 (4.58%) Oracle
9 6 (3.92%) BT
10 5 (3.27%) Intapp
10 5 (3.27%) Red Hat
11 4 (2.61%) Palo Alto
11 4 (2.61%) ServiceNow
11 4 (2.61%) Zscaler
12 3 (1.96%) AppDynamics
12 3 (1.96%) Okta