Service Design Contracts

Service Design
UK

The following table provides summary statistics for contract job vacancies with a requirement for Service Design skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Design over the 6 months to 9 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
9 Jun 2024
Same period 2023 Same period 2022
Rank 230 160 161
Rank change year-on-year -70 +1 -4
Contract jobs citing Service Design 460 914 1,540
As % of all contract jobs advertised in the UK 1.06% 1.64% 1.76%
As % of the Processes & Methodologies category 1.25% 1.84% 1.94%
Number of daily rates quoted 306 709 1,121
10th Percentile £400 £413 £413
25th Percentile £450 £469 £475
Median daily rate (50th Percentile) £530 £550 £550
Median % change year-on-year -3.64% - +10.00%
75th Percentile £602 £650 £619
90th Percentile £703 £743 £676
UK excluding London median daily rate £550 £530 £540
% change year-on-year +3.77% -1.85% +8.00%
Number of hourly rates quoted 11 1 10
10th Percentile - - £25.45
25th Percentile £17.80 £56.25 £27.49
Median hourly rate £33.07 £57.50 £56.63
Median % change year-on-year -42.50% +1.55% +16.15%
75th Percentile £34.53 £58.75 £64.91
90th Percentile £72.90 - £66.00
UK excluding London median hourly rate £33.07 - £41.82
% change year-on-year - - -11.95%

All Process and Methodology Skills
UK

Service Design is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 36,914 49,809 79,437
As % of all contract IT jobs advertised in the UK 85.21% 89.64% 90.63%
Number of daily rates quoted 23,592 34,469 55,846
10th Percentile £300 £325 £350
25th Percentile £413 £438 £435
Median daily rate (50th Percentile) £525 £550 £538
Median % change year-on-year -4.55% +2.33% +7.50%
75th Percentile £638 £650 £649
90th Percentile £750 £750 £743
UK excluding London median daily rate £500 £500 £490
% change year-on-year - +2.04% +8.89%
Number of hourly rates quoted 2,564 1,687 1,868
10th Percentile £12.75 £10.70 £12.50
25th Percentile £16.00 £15.75 £15.75
Median hourly rate £36.50 £35.80 £25.68
Median % change year-on-year +1.96% +39.41% +11.65%
75th Percentile £61.25 £65.00 £50.00
90th Percentile £72.50 £75.00 £65.00
UK excluding London median hourly rate £38.12 £35.00 £20.51
% change year-on-year +8.91% +70.69% -2.36%

Service Design
Job Vacancy Trend

Job postings citing Service Design as a proportion of all IT jobs advertised.

Job vacancy trend for Service Design in the UK

Service Design
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Service Design.

Daily rate trend for Service Design in the UK

Service Design
Daily Rate Histogram

Daily rate distribution for jobs citing Service Design over the 6 months to 9 June 2024.

Daily rate histogram for Service Design in the UK

Service Design
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Service Design.

Hourly rate trend for Service Design in the UK

Service Design
Hourly Rate Histogram

Hourly rate distribution of jobs citing Service Design over the 6 months to 9 June 2024.

Hourly rate histogram for Service Design in the UK

Service Design
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Design within the UK over the 6 months to 9 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -66 366 £550 -2.65% 101
London -45 216 £525 -8.30% 36
Work from Home -34 187 £539 -2.00% 48
UK excluding London -56 183 £550 +3.77% 55
Scotland -17 47 £487 -4.51% 1
North of England -9 46 £525 -4.55% 28
South East -16 38 £600 +19.40% 5
North West +2 27 £450 -18.18% 23
South West -9 24 £530 -21.48% 9
Midlands +16 21 £700 +43.59% 10
West Midlands +11 19 £850 +83.78% 6
Yorkshire -3 19 £525 -4.55% 4
East of England -2 10 £750 +11.61% 2
Wales +12 2 £569 +13.75%
East Midlands +9 2 £500 -16.67% 4
North East +3 2 - - 1

Service Design
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (3.91%) Confluence
2 8 (1.74%) SharePoint
3 4 (0.87%) govService
4 3 (0.65%) Adobe Experience Manager
5 2 (0.43%) CMS
5 2 (0.43%) SAS
5 2 (0.43%) WordPress
6 1 (0.22%) Apache Spark
6 1 (0.22%) ArcGIS
6 1 (0.22%) Microsoft Exchange
Applications
1 7 (1.52%) Microsoft Office
2 6 (1.30%) Microsoft Project
3 5 (1.09%) Microsoft Excel
3 5 (1.09%) Microsoft PowerPoint
3 5 (1.09%) Sketch
4 3 (0.65%) Adobe Creative Suite
4 3 (0.65%) InVision
4 3 (0.65%) MS Visio
5 2 (0.43%) SPSS
6 1 (0.22%) UserZoom
Business Applications
1 11 (2.39%) SAP S/4HANA
2 5 (1.09%) Dynamics CRM
3 3 (0.65%) Shopify
4 1 (0.22%) Oracle AGIS
4 1 (0.22%) Oracle Applications
4 1 (0.22%) Oracle Assets
4 1 (0.22%) Oracle Cash Management
4 1 (0.22%) Oracle EBS
4 1 (0.22%) Oracle Financials
4 1 (0.22%) Oracle Payables
4 1 (0.22%) Oracle Procure-to-Pay
4 1 (0.22%) Oracle Receivables
4 1 (0.22%) Oracle Retail
4 1 (0.22%) Remedy ITSM
Cloud Services
1 62 (13.48%) Azure
2 41 (8.91%) AWS
3 37 (8.04%) Azure DevOps
4 17 (3.70%) Amazon S3
5 14 (3.04%) Figma
6 11 (2.39%) Amazon CloudWatch
6 11 (2.39%) Amazon EC2
6 11 (2.39%) Amazon EKS
6 11 (2.39%) Route 53
6 11 (2.39%) Serverless
6 11 (2.39%) Virtual Private Cloud
7 10 (2.17%) SaaS
8 6 (1.30%) AWS CloudFormation
8 6 (1.30%) AWS Lambda
8 6 (1.30%) Power Platform
9 5 (1.09%) Azure API Management
9 5 (1.09%) Azure Batch
9 5 (1.09%) Azure Functions
9 5 (1.09%) PowerApps
9 5 (1.09%) Textract
Communications & Networking
1 11 (2.39%) Network Security
2 8 (1.74%) VPN
3 7 (1.52%) WAN
4 5 (1.09%) MPLS
5 3 (0.65%) Intranet
6 2 (0.43%) BGP
6 2 (0.43%) DNS
7 1 (0.22%) 5G
7 1 (0.22%) Firewall
7 1 (0.22%) Internet
7 1 (0.22%) Intrusion Detection
7 1 (0.22%) IP Telephony
7 1 (0.22%) NAS
7 1 (0.22%) PBX
7 1 (0.22%) SD-WAN
7 1 (0.22%) SMS
7 1 (0.22%) VoIP
Database & Business Intelligence
1 12 (2.61%) Amazon RDS
2 7 (1.52%) Amazon Aurora
2 7 (1.52%) SQL Server
3 6 (1.30%) Big Data
3 6 (1.30%) Data Lake
3 6 (1.30%) Data Warehouse
3 6 (1.30%) PostgreSQL
4 5 (1.09%) Azure SQL Database
4 5 (1.09%) OLTP
5 4 (0.87%) MySQL
6 3 (0.65%) Metadata
7 1 (0.22%) Azure SQL Data Warehouse
7 1 (0.22%) Geospatial Data
7 1 (0.22%) GIS
7 1 (0.22%) Looker
7 1 (0.22%) MariaDB
7 1 (0.22%) Oracle BI Publisher
7 1 (0.22%) Power BI
7 1 (0.22%) SAP HANA
Development Applications
1 21 (4.57%) JIRA
2 18 (3.91%) Git
3 14 (3.04%) Jenkins
4 5 (1.09%) Visual Studio Team System
5 3 (0.65%) Maven
5 3 (0.65%) webpack
6 1 (0.22%) Burp Suite
6 1 (0.22%) Postman
6 1 (0.22%) Selenium
6 1 (0.22%) SoapUI
General
1 124 (26.96%) Public Sector
2 95 (20.65%) Social Skills
3 63 (13.70%) Finance
4 35 (7.61%) Analytical Skills
5 27 (5.87%) Influencing Skills
6 11 (2.39%) Banking
7 10 (2.17%) Inclusion and Diversity
7 10 (2.17%) Marketing
7 10 (2.17%) Presentation Skills
8 9 (1.96%) Law
8 9 (1.96%) Legal
8 9 (1.96%) Retail
9 8 (1.74%) Local Government
10 7 (1.52%) Police
11 6 (1.30%) Telecoms
12 5 (1.09%) Manufacturing
12 5 (1.09%) Organisational Skills
13 4 (0.87%) Electronics
14 3 (0.65%) Billing
14 3 (0.65%) Pharmaceutical
Job Titles
1 105 (22.83%) Designer
2 97 (21.09%) Architect
3 81 (17.61%) Service Designer
4 50 (10.87%) Service Manager
5 42 (9.13%) Solutions Architect
6 41 (8.91%) Senior
7 36 (7.83%) Analyst
8 33 (7.17%) Lead
9 30 (6.52%) Service Transition Manager
9 30 (6.52%) Transition Manager
10 25 (5.43%) Service Architect
10 25 (5.43%) Service Design Manager
11 22 (4.78%) Business Analyst
12 17 (3.70%) User Researcher
13 16 (3.48%) Delivery Manager
14 15 (3.26%) Senior Designer
15 14 (3.04%) Consultant
16 13 (2.83%) Developer
17 11 (2.39%) DevOps Engineer
18 10 (2.17%) Product Architect
Libraries, Frameworks & Software Standards
1 11 (2.39%) .NET
2 10 (2.17%) Web Services
3 8 (1.74%) REST
4 7 (1.52%) CSS
5 6 (1.30%) AWS CDK
5 6 (1.30%) HTML
6 5 (1.09%) AngularJS
6 5 (1.09%) ARM Templates
6 5 (1.09%) JSON
6 5 (1.09%) OpenAPI
6 5 (1.09%) Swagger
6 5 (1.09%) XML
7 3 (0.65%) CSS3
7 3 (0.65%) PyTorch
7 3 (0.65%) React
7 3 (0.65%) Redux
7 3 (0.65%) Sass
7 3 (0.65%) SpaCy
7 3 (0.65%) Spring MVC
7 3 (0.65%) Twitter Bootstrap
Miscellaneous
1 16 (3.48%) Hybrid Cloud
1 16 (3.48%) Product Ownership
2 15 (3.26%) Onboarding
3 10 (2.17%) Data Centre
3 10 (2.17%) Self-Motivation
4 8 (1.74%) Greenfield Project
4 8 (1.74%) Management Information System
5 6 (1.30%) CMDB
5 6 (1.30%) Data Protection Act
6 5 (1.09%) Virtual Team
7 4 (0.87%) Mobile App
7 4 (0.87%) Public Cloud
8 3 (0.65%) Educational Technology
9 2 (0.43%) Analytical Mindset
9 2 (0.43%) Enterprise Software
9 2 (0.43%) Legacy Applications
9 2 (0.43%) NHS
9 2 (0.43%) PMI
9 2 (0.43%) Replication
10 1 (0.22%) Blackberry
Operating Systems
1 6 (1.30%) Linux
2 5 (1.09%) Windows
3 3 (0.65%) Unix
4 1 (0.22%) Android
4 1 (0.22%) Apple iOS
4 1 (0.22%) Windows 10
4 1 (0.22%) Windows Server
Processes & Methodologies
1 196 (42.61%) Agile
2 102 (22.17%) ITIL
3 94 (20.43%) Service Management
4 82 (17.83%) User Research
5 77 (16.74%) User Experience
6 72 (15.65%) DevOps
6 72 (15.65%) Project Delivery
7 61 (13.26%) Stakeholder Management
8 60 (13.04%) Roadmaps
9 59 (12.83%) Problem-Solving
10 56 (12.17%) Migration
11 48 (10.43%) Continuous Improvement
12 47 (10.22%) Change Management
13 46 (10.00%) Project Management
14 43 (9.35%) User-Centered Design (UCD)
15 42 (9.13%) User Stories
16 39 (8.48%) Customer Experience
16 39 (8.48%) Workshop Facilitation
17 38 (8.26%) Business Analysis
18 36 (7.83%) UX Design
Programming Languages
1 24 (5.22%) Python
2 23 (5.00%) Java
3 9 (1.96%) TypeScript
4 8 (1.74%) C#
5 7 (1.52%) JavaScript
6 5 (1.09%) PowerShell
7 4 (0.87%) SQL
8 3 (0.65%) Bash
9 2 (0.43%) Go
9 2 (0.43%) Scala
10 1 (0.22%) PL/SQL
10 1 (0.22%) R
10 1 (0.22%) Shell Script
10 1 (0.22%) T-SQL
Qualifications
1 108 (23.48%) Security Cleared
2 73 (15.87%) SC Cleared
3 52 (11.30%) Degree
4 15 (3.26%) BPSS Clearance
5 13 (2.83%) DV Cleared
6 12 (2.61%) ITIL Certification
7 7 (1.52%) Six Sigma Black Belt
7 7 (1.52%) Six Sigma Green Belt
8 6 (1.30%) Cisco Certification
8 6 (1.30%) Master's Degree
9 5 (1.09%) CCIE
9 5 (1.09%) CTC Cleared
10 4 (0.87%) DBS Check
11 3 (0.65%) IIBA
11 3 (0.65%) ISEB
11 3 (0.65%) PMI Certification
12 2 (0.43%) Computer Science Degree
13 1 (0.22%) ISTQB
13 1 (0.22%) PMP
13 1 (0.22%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 36 (7.83%) Accessibility
2 11 (2.39%) ISO/IEC 20000
3 10 (2.17%) SLA
3 10 (2.17%) WCAG
4 6 (1.30%) Actionable Recommendations
4 6 (1.30%) Disclosure Scotland
4 6 (1.30%) QA
5 5 (1.09%) Data Quality
6 3 (0.65%) COBIT
6 3 (0.65%) ISO/IEC 27001
6 3 (0.65%) NIST
6 3 (0.65%) PMO
7 2 (0.43%) GRC
8 1 (0.22%) Cyber Essentials
8 1 (0.22%) JSP 440
8 1 (0.22%) RMADS
System Software
1 17 (3.70%) Docker
2 5 (1.09%) Active Directory
3 2 (0.43%) PowerDNS
3 2 (0.43%) Virtual Machines
4 1 (0.22%) Virtual Desktop
4 1 (0.22%) VMware Infrastructure
Systems Management
1 17 (3.70%) Grafana
2 16 (3.48%) Kubernetes
2 16 (3.48%) Terraform
3 11 (2.39%) Prometheus
4 3 (0.65%) Ansible
Vendors
1 25 (5.43%) Microsoft
1 25 (5.43%) SAP
2 16 (3.48%) ServiceNow
3 10 (2.17%) Cadence
4 8 (1.74%) Adobe
5 6 (1.30%) Atlassian
5 6 (1.30%) F5
5 6 (1.30%) Google
5 6 (1.30%) Oracle
6 5 (1.09%) Cisco
6 5 (1.09%) Salesforce
7 4 (0.87%) CheckPoint
7 4 (0.87%) Citrix
7 4 (0.87%) Fortinet
7 4 (0.87%) Zscaler
8 3 (0.65%) Dell
8 3 (0.65%) Intel
8 3 (0.65%) Sitecore
9 2 (0.43%) BT
9 2 (0.43%) Sophos