Incident Management Contracts

Incident Management
UK

The following table provides summary statistics for contract job vacancies with a requirement for Incident Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Incident Management over the 6 months to 9 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
9 Jun 2024
Same period 2023 Same period 2022
Rank 151 145 198
Rank change year-on-year -6 +53 +63
Contract jobs citing Incident Management 708 1,032 1,270
As % of all contract jobs advertised in the UK 1.63% 1.86% 1.45%
As % of the Processes & Methodologies category 1.92% 2.07% 1.60%
Number of daily rates quoted 376 664 797
10th Percentile £198 £238 £193
25th Percentile £313 £350 £313
Median daily rate (50th Percentile) £500 £500 £475
Median % change year-on-year - +5.26% +5.56%
75th Percentile £600 £638 £588
90th Percentile £724 £700 £675
UK excluding London median daily rate £515 £450 £425
% change year-on-year +14.44% +5.88% +6.25%
Number of hourly rates quoted 143 109 168
10th Percentile £14.16 £13.39 £13.25
25th Percentile £14.48 £13.41 £13.41
Median hourly rate £16.23 £19.81 £15.50
Median % change year-on-year -18.07% +27.81% -3.13%
75th Percentile £21.37 £27.25 £22.00
90th Percentile £35.32 £48.30 £29.20
UK excluding London median hourly rate £16.23 £19.81 £15.50
% change year-on-year -18.07% +27.81% +3.33%

All Process and Methodology Skills
UK

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 36,914 49,809 79,437
As % of all contract IT jobs advertised in the UK 85.21% 89.64% 90.63%
Number of daily rates quoted 23,592 34,469 55,846
10th Percentile £300 £325 £350
25th Percentile £413 £438 £435
Median daily rate (50th Percentile) £525 £550 £538
Median % change year-on-year -4.55% +2.33% +7.50%
75th Percentile £638 £650 £649
90th Percentile £750 £750 £743
UK excluding London median daily rate £500 £500 £490
% change year-on-year - +2.04% +8.89%
Number of hourly rates quoted 2,564 1,687 1,868
10th Percentile £12.75 £10.70 £12.50
25th Percentile £16.00 £15.75 £15.75
Median hourly rate £36.50 £35.80 £25.68
Median % change year-on-year +1.96% +39.41% +11.65%
75th Percentile £61.25 £65.00 £50.00
90th Percentile £72.50 £75.00 £65.00
UK excluding London median hourly rate £38.12 £35.00 £20.51
% change year-on-year +8.91% +70.69% -2.36%

Incident Management
Job Vacancy Trend

Job postings citing Incident Management as a proportion of all IT jobs advertised.

Job vacancy trend for Incident Management in the UK

Incident Management
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Incident Management.

Daily rate trend for Incident Management in the UK

Incident Management
Daily Rate Histogram

Daily rate distribution for jobs citing Incident Management over the 6 months to 9 June 2024.

Daily rate histogram for Incident Management in the UK

Incident Management
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Incident Management.

Hourly rate trend for Incident Management in the UK

Incident Management
Hourly Rate Histogram

Hourly rate distribution of jobs citing Incident Management over the 6 months to 9 June 2024.

Hourly rate histogram for Incident Management in the UK

Incident Management
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Incident Management within the UK over the 6 months to 9 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +2 635 £500 - 279
UK excluding London +1 446 £515 +14.44% 198
London -39 205 £488 -11.36% 83
Work from Home -17 165 £510 -2.86% 105
South East +8 113 £488 -4.41% 61
East of England -2 106 £301 +1.26% 22
South West +43 88 £525 +23.53% 22
North of England -25 80 £525 +6.06% 42
West Midlands +25 56 £438 -15.25% 31
Midlands +22 56 £438 -11.39% 42
Yorkshire +9 43 £575 +30.63% 17
North West -47 36 £513 +7.89% 22
Scotland +11 25 £515 +19.77% 11
Northern Ireland -4 4 - - 2
Wales +10 2 £190 -30.91% 3
North East +12 1 £195 -44.68% 4

Incident Management
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (2.40%) Microsoft Exchange
2 13 (1.84%) nginx
2 13 (1.84%) SharePoint
3 12 (1.69%) Apache
3 12 (1.69%) Confluence
4 9 (1.27%) JBoss
4 9 (1.27%) Tomcat
5 2 (0.28%) Blackberry Enterprise Server
5 2 (0.28%) CMS
6 1 (0.14%) Exchange Server 2013
6 1 (0.14%) Oracle Application Server
6 1 (0.14%) Oracle Spatial
6 1 (0.14%) SharePoint Server
6 1 (0.14%) Skype for Business
6 1 (0.14%) WebLogic
Applications
1 65 (9.18%) Microsoft Excel
2 59 (8.33%) Microsoft PowerPoint
3 25 (3.53%) Microsoft Office
4 1 (0.14%) Chatbot
Business Applications
1 9 (1.27%) Temenos T24
2 5 (0.71%) Salesforce CRM
3 3 (0.42%) SAP EWM
3 3 (0.42%) SAP S/4HANA
4 2 (0.28%) Fidessa
4 2 (0.28%) Remedy ITSM
4 2 (0.28%) SAP Payroll
4 2 (0.28%) SAP Retail
5 1 (0.14%) SAP SD
Cloud Services
1 90 (12.71%) Azure
2 85 (12.01%) Microsoft 365
3 33 (4.66%) AWS
4 20 (2.82%) Azure DevOps
5 13 (1.84%) Serverless
6 11 (1.55%) Azure Monitor
7 10 (1.41%) Power Platform
8 9 (1.27%) Azure Sentinel
9 8 (1.13%) Amazon CloudWatch
9 8 (1.13%) Azure Functions
9 8 (1.13%) Entra ID
9 8 (1.13%) GitHub
10 7 (0.99%) Dynamics 365
11 5 (0.71%) Amazon S3
11 5 (0.71%) AWS CloudFormation
11 5 (0.71%) AWS Lambda
11 5 (0.71%) AWS Step Functions
11 5 (0.71%) Oracle Service Cloud
11 5 (0.71%) SaaS
12 4 (0.56%) GitHub Actions
Communications & Networking
1 47 (6.64%) Firewall
2 45 (6.36%) Wi-Fi
3 26 (3.67%) DNS
4 25 (3.53%) WAN
5 22 (3.11%) Network Security
6 19 (2.68%) VPN
7 14 (1.98%) SAN
8 13 (1.84%) DHCP
9 12 (1.69%) BGP
9 12 (1.69%) MPLS
9 12 (1.69%) Wireless
10 11 (1.55%) LAN
11 10 (1.41%) Cisco ASA
12 9 (1.27%) IPsec
12 9 (1.27%) TCP/IP
13 6 (0.85%) DWDM
13 6 (0.85%) Internet
13 6 (0.85%) SCCP
13 6 (0.85%) SSL
13 6 (0.85%) VoIP
Database & Business Intelligence
1 22 (3.11%) Relational Database
2 18 (2.54%) SQL Server
3 15 (2.12%) RDBMS
4 10 (1.41%) Elasticsearch
5 8 (1.13%) DB2
5 8 (1.13%) Power BI
6 7 (0.99%) Sybase ASE
7 6 (0.85%) PostgreSQL
7 6 (0.85%) Tableau
8 5 (0.71%) DynamoDB
9 4 (0.56%) Apache Hive
9 4 (0.56%) Hadoop
10 3 (0.42%) Azure SQL Database
10 3 (0.42%) MySQL
10 3 (0.42%) SAP HANA
11 1 (0.14%) Data Mining
11 1 (0.14%) MariaDB
11 1 (0.14%) Oracle Database 12c
11 1 (0.14%) Oracle Reports
11 1 (0.14%) Spatial Data
Development Applications
1 30 (4.24%) JIRA
2 12 (1.69%) Git
3 8 (1.13%) Jenkins
3 8 (1.13%) Selenium
4 6 (0.85%) Cypress.io
5 5 (0.71%) Artifactory
5 5 (0.71%) CircleCI
6 4 (0.56%) IDA Disassembler
6 4 (0.56%) Sonatype Nexus
7 2 (0.28%) Bitbucket
7 2 (0.28%) FitNesse
7 2 (0.28%) JMeter
7 2 (0.28%) Octopus Deploy
7 2 (0.28%) SpecFlow
7 2 (0.28%) TeamCity
8 1 (0.14%) Ant
8 1 (0.14%) GitLab
8 1 (0.14%) Hudson
8 1 (0.14%) Maven
8 1 (0.14%) Team Foundation Server
General
1 253 (35.73%) Social Skills
2 110 (15.54%) Finance
3 84 (11.86%) Analytical Skills
4 76 (10.73%) Public Sector
5 41 (5.79%) Retail
6 33 (4.66%) Telecoms
7 24 (3.39%) Banking
8 22 (3.11%) Legal
9 14 (1.98%) German Language
10 13 (1.84%) Financial Institution
11 10 (1.41%) Investment Banking
12 8 (1.13%) Manufacturing
13 7 (0.99%) Front Office
13 7 (0.99%) Hungarian Language
14 6 (0.85%) Influencing Skills
14 6 (0.85%) Law
14 6 (0.85%) Lithuanian Language
14 6 (0.85%) Presentation Skills
15 5 (0.71%) Automotive
16 4 (0.56%) Military
Job Titles
1 227 (32.06%) Analyst
2 118 (16.67%) Service Analyst
3 102 (14.41%) Service Desk Analyst
4 50 (7.06%) Senior
5 43 (6.07%) Incident Manager
6 41 (5.79%) Consultant
7 34 (4.80%) Support Engineer
8 27 (3.81%) Applications Support
9 25 (3.53%) IT Support
10 24 (3.39%) Support Analyst
11 23 (3.25%) Customer Analyst
11 23 (3.25%) Customer Service Analyst
12 22 (3.11%) Service Manager
12 22 (3.11%) SOC Analyst
13 19 (2.68%) Lead
13 19 (2.68%) Network Engineer
14 18 (2.54%) Developer
14 18 (2.54%) Security Analyst
15 15 (2.12%) Applications Support Analyst
15 15 (2.12%) Cyber Defence Analyst
Libraries, Frameworks & Software Standards
1 21 (2.97%) Elastic Stack
2 11 (1.55%) .NET
3 9 (1.27%) CSS
3 9 (1.27%) IBM Integration Bus
3 9 (1.27%) Node.js
4 8 (1.13%) Middleware
4 8 (1.13%) RESTful
5 6 (0.85%) FIX Protocol
5 6 (0.85%) REST
5 6 (0.85%) XML
6 5 (0.71%) AngularJS
6 5 (0.71%) HTML
7 4 (0.56%) .NET Framework
7 4 (0.56%) LDAP
7 4 (0.56%) OLE
7 4 (0.56%) Playwright
7 4 (0.56%) React
7 4 (0.56%) SOAP
7 4 (0.56%) Web Services
7 4 (0.56%) WebdriverIO
Miscellaneous
1 109 (15.40%) Management Information System
2 82 (11.58%) Cyber Kill Chain
3 76 (10.73%) Cyber Defence
3 76 (10.73%) Cyber Threat
4 19 (2.68%) PKI
5 17 (2.40%) Data Centre
6 16 (2.26%) Analytical Mindset
6 16 (2.26%) CMDB
7 15 (2.12%) Self-Motivation
8 13 (1.84%) Security Operations Centre
9 12 (1.69%) Onboarding
10 11 (1.55%) Data Protection Act
11 10 (1.41%) Derivative
11 10 (1.41%) Distributed Systems
11 10 (1.41%) Product Ownership
12 8 (1.13%) Legacy Systems
13 7 (0.99%) Hedge funds
13 7 (0.99%) Linux Command Line
13 7 (0.99%) Replication
14 5 (0.71%) OTC Derivatives
Operating Systems
1 95 (13.42%) Windows
2 69 (9.75%) Linux
3 35 (4.94%) Unix
4 26 (3.67%) Windows Server
5 19 (2.68%) Windows 10
6 12 (1.69%) Red Hat Enterprise Linux
7 9 (1.27%) Mac OS X
7 9 (1.27%) Windows 7
8 7 (0.99%) Apple iOS
9 6 (0.85%) Windows Server 2016
9 6 (0.85%) Windows Server 2019
10 5 (0.71%) Android
11 3 (0.42%) Mac OS
11 3 (0.42%) Windows Server 2012
12 2 (0.28%) VMS
12 2 (0.28%) zOS
13 1 (0.14%) Ubuntu
Processes & Methodologies
1 225 (31.78%) ITIL
2 193 (27.26%) Problem-Solving
3 170 (24.01%) Customer Service
4 135 (19.07%) Cybersecurity
5 121 (17.09%) Problem Management
6 117 (16.53%) SIEM
7 114 (16.10%) Incident Response
8 103 (14.55%) Root Cause Analysis
8 103 (14.55%) Service Delivery
9 102 (14.41%) Information Security
9 102 (14.41%) Service Management
10 82 (11.58%) Change Management
11 81 (11.44%) MITRE ATT&CK
12 75 (10.59%) Mentoring
12 75 (10.59%) Use Case
13 74 (10.45%) Agile
13 74 (10.45%) Mathematics
14 73 (10.31%) Protective Monitoring
15 70 (9.89%) Case Management
16 67 (9.46%) Continuous Improvement
Programming Languages
1 48 (6.78%) PowerShell
2 42 (5.93%) Python
3 34 (4.80%) SQL
4 20 (2.82%) JavaScript
5 13 (1.84%) Java
5 13 (1.84%) Shell Script
6 12 (1.69%) C#
7 10 (1.41%) Perl
8 7 (0.99%) T-SQL
9 5 (0.71%) Bash
10 4 (0.56%) MATLAB
10 4 (0.56%) TypeScript
10 4 (0.56%) VB.NET
10 4 (0.56%) VBA
11 3 (0.42%) Bicep
12 2 (0.28%) Kusto Query Language
12 2 (0.28%) PHP
13 1 (0.14%) Korn
13 1 (0.14%) Ruby
13 1 (0.14%) tcsh
Qualifications
1 200 (28.25%) Security Cleared
2 115 (16.24%) SC Cleared
3 86 (12.15%) DV Cleared
4 48 (6.78%) Microsoft Certification
5 47 (6.64%) Degree
6 43 (6.07%) MCSA
7 41 (5.79%) A+ Certification
8 25 (3.53%) Cisco Certification
8 25 (3.53%) CISSP
9 20 (2.82%) Computer Science Degree
9 20 (2.82%) MCP
10 18 (2.54%) ITIL Certification
11 17 (2.40%) ITIL Foundation Certificate
12 15 (2.12%) CCNP
13 13 (1.84%) CEH
14 10 (1.41%) BPSS Clearance
14 10 (1.41%) CCNA
15 7 (0.99%) CCSA
15 7 (0.99%) CISM
15 7 (0.99%) JNCIA
Quality Assurance & Compliance
1 75 (10.59%) NIST
2 52 (7.34%) NIST 800
3 44 (6.21%) SLA
4 35 (4.94%) ISO/IEC 27001
5 20 (2.82%) GDPR
6 14 (1.98%) QA
7 10 (1.41%) HIPAA
8 9 (1.27%) California Consumer Privacy Act
8 9 (1.27%) HMG Security Policy Framework
9 5 (0.71%) Accessibility
9 5 (0.71%) NCSC
9 5 (0.71%) PCI DSS
10 4 (0.56%) Data Quality
10 4 (0.56%) Disclosure Scotland
11 3 (0.42%) COBIT
12 2 (0.28%) GRC
13 1 (0.14%) Cyber Essentials
13 1 (0.14%) Cyber Essentials PLUS
13 1 (0.14%) NEBOSH
13 1 (0.14%) Sarbanes-Oxley
System Software
1 57 (8.05%) Active Directory
2 13 (1.84%) Virtual Desktop
3 5 (0.71%) Docker
3 5 (0.71%) Veritas Cluster Server
3 5 (0.71%) VMware Infrastructure
4 4 (0.56%) Firmware
4 4 (0.56%) Snort
5 3 (0.42%) BitLocker
5 3 (0.42%) Virtual Machines
6 1 (0.14%) Hyper-V
6 1 (0.14%) NFS
6 1 (0.14%) Postfix
6 1 (0.14%) VMware ESXi
6 1 (0.14%) VMware NSX
6 1 (0.14%) vSphere
Systems Management
1 24 (3.39%) Kibana
2 20 (2.82%) Ansible
2 20 (2.82%) logstash
3 16 (2.26%) Terraform
4 11 (1.55%) ITRS Geneos
4 11 (1.55%) Single Sign-On
5 9 (1.27%) Microsoft Intune
6 8 (1.13%) SCCM
7 7 (0.99%) Grafana
8 6 (0.85%) Kubernetes
9 5 (0.71%) SysTrack
10 3 (0.42%) CASB
10 3 (0.42%) Nessus
10 3 (0.42%) Progress Chef
10 3 (0.42%) Puppet
10 3 (0.42%) SCOM
10 3 (0.42%) ZABBIX
11 2 (0.28%) Computer Emergency Response Teams
11 2 (0.28%) Microsoft Clustering
11 2 (0.28%) Nagios
Vendors
1 229 (32.34%) Microsoft
2 106 (14.97%) ServiceNow
3 52 (7.34%) Citrix
4 35 (4.94%) Cisco
5 28 (3.95%) SAP
6 27 (3.81%) IBM
6 27 (3.81%) Oracle
7 21 (2.97%) Splunk
8 19 (2.68%) Juniper
9 18 (2.54%) CheckPoint
10 14 (1.98%) F5
11 13 (1.84%) HP
11 13 (1.84%) Palo Alto
11 13 (1.84%) Tanium
12 11 (1.55%) Dynatrace
13 10 (1.41%) Red Hat
13 10 (1.41%) SolarWinds
13 10 (1.41%) Sybase
13 10 (1.41%) VMware
14 9 (1.27%) Dell