Incident Management Jobs

Incident Management
UK

The following table provides summary statistics for permanent job vacancies with a requirement for Incident Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Incident Management over the 6 months to 9 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
9 Jun 2024
Same period 2023 Same period 2022
Rank 219 248 289
Rank change year-on-year +29 +41 +6
Permanent jobs citing Incident Management 1,401 1,404 2,442
As % of all permanent jobs advertised in the UK 1.29% 1.51% 1.42%
As % of the Processes & Methodologies category 1.56% 1.58% 1.48%
Number of salaries quoted 989 886 1,713
10th Percentile £28,950 £26,940 £25,000
25th Percentile £32,750 £36,250 £32,500
Median annual salary (50th Percentile) £50,000 £53,500 £47,500
Median % change year-on-year -6.54% +12.63% -9.52%
75th Percentile £68,750 £71,652 £63,750
90th Percentile £87,500 £87,500 £80,000
UK excluding London median annual salary £43,500 £45,000 £42,500
% change year-on-year -3.33% +5.88% -5.56%

All Process and Methodology Skills
UK

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 89,994 88,841 164,871
As % of all permanent jobs advertised in the UK 82.98% 95.43% 95.92%
Number of salaries quoted 62,089 53,798 83,455
10th Percentile £29,500 £33,848 £33,500
25th Percentile £40,000 £45,000 £43,750
Median annual salary (50th Percentile) £55,000 £60,800 £60,000
Median % change year-on-year -9.54% +1.33% +9.09%
75th Percentile £72,500 £81,250 £80,000
90th Percentile £92,500 £100,000 £96,250
UK excluding London median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +9.38%

Incident Management
Job Vacancy Trend

Job postings citing Incident Management as a proportion of all IT jobs advertised.

Job vacancy trend for Incident Management in the UK

Incident Management
Salary Trend

3-month moving average salary quoted in jobs citing Incident Management.

Salary trend for Incident Management in the UK

Incident Management
Salary Histogram

Salary distribution for jobs citing Incident Management over the 6 months to 9 June 2024.

Salary histogram for Incident Management in the UK

Incident Management
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Incident Management within the UK over the 6 months to 9 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +26 1,224 £51,612 -5.96% 281
UK excluding London -17 984 £43,500 -3.33% 201
Work from Home -9 461 £52,500 -12.50% 105
London +56 377 £70,000 +7.69% 85
North of England -17 272 £43,500 -8.42% 42
South East -5 233 £45,000 -10.00% 63
South West +47 153 £50,000 +38.89% 22
North West -6 126 £45,500 -9.00% 23
Midlands -23 117 £56,500 +50.67% 42
West Midlands +4 92 £50,000 -4.76% 31
Yorkshire -16 91 £44,000 -4.86% 16
Wales +9 65 £55,000 +100.00% 3
East of England -34 63 £32,000 -41.82% 22
North East +16 55 £32,500 -18.75% 4
Scotland -44 51 £52,500 -4.34% 12
Northern Ireland +40 24 £35,000 - 2
East Midlands -42 24 £64,500 +98.46% 11
Isle of Man - 6 £36,000 -

Incident Management
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 72 (5.14%) Microsoft Exchange
2 67 (4.78%) WebLogic
3 59 (4.21%) SharePoint
4 42 (3.00%) Oracle Service Bus
5 22 (1.57%) SAS
6 16 (1.14%) Skype for Business
7 10 (0.71%) Confluence
8 9 (0.64%) IIS
9 4 (0.29%) CMS
10 3 (0.21%) IBM Notes
10 3 (0.21%) nginx
10 3 (0.21%) WordPress
11 2 (0.14%) Apache
11 2 (0.14%) Liferay
11 2 (0.14%) Magnolia
11 2 (0.14%) Oracle Workflow
11 2 (0.14%) Sitecore CMS
12 1 (0.071%) Exchange Server 2013
12 1 (0.071%) Oracle Spatial
Applications
1 133 (9.49%) Microsoft Office
2 83 (5.92%) Microsoft Excel
3 53 (3.78%) MS Visio
4 18 (1.28%) Microsoft PowerPoint
5 5 (0.36%) Microsoft Project
6 2 (0.14%) Adobe Creative Suite
6 2 (0.14%) Spreadsheet
7 1 (0.071%) Chatbot
Business Applications
1 62 (4.43%) Remedy ITSM
2 11 (0.79%) Dynamics CRM
3 8 (0.57%) SAP S/4HANA
4 7 (0.50%) Elite 3E
5 5 (0.36%) Fidessa
5 5 (0.36%) Oracle ERP
5 5 (0.36%) Workday HCM
6 4 (0.29%) Dynamics NAV
7 3 (0.21%) Endur
7 3 (0.21%) NEC Housing
7 3 (0.21%) Oracle EBS
7 3 (0.21%) SAP HCM
7 3 (0.21%) SAP MM
8 2 (0.14%) Oracle Cash Management
8 2 (0.14%) Oracle EBS R12
8 2 (0.14%) Oracle E-Business Tax
8 2 (0.14%) Oracle General Ledger
8 2 (0.14%) Oracle Internet Expenses
8 2 (0.14%) Oracle iProcurement
8 2 (0.14%) Oracle Receivables
Cloud Services
1 324 (23.13%) Azure
2 265 (18.92%) Microsoft 365
3 117 (8.35%) AWS
4 61 (4.35%) Entra ID
5 47 (3.35%) SaaS
6 32 (2.28%) Power Platform
7 31 (2.21%) PaaS
8 24 (1.71%) Azure DevOps
8 24 (1.71%) IaaS
9 23 (1.64%) Serverless
10 20 (1.43%) Azure Functions
11 19 (1.36%) GCP
12 18 (1.28%) Azure Data Factory
12 18 (1.28%) Azure Monitor
13 17 (1.21%) Azure Storage
14 16 (1.14%) Cloud Computing
15 15 (1.07%) Azure Logic Apps
15 15 (1.07%) Mimecast
16 14 (1.00%) Azure Service Bus
17 13 (0.93%) PowerApps
Communications & Networking
1 172 (12.28%) Firewall
2 93 (6.64%) DNS
3 79 (5.64%) Network Security
4 60 (4.28%) LAN
5 53 (3.78%) DHCP
6 52 (3.71%) WAN
7 45 (3.21%) VPN
8 44 (3.14%) Wireless
9 43 (3.07%) SAN
10 41 (2.93%) TCP/IP
11 28 (2.00%) Wi-Fi
12 27 (1.93%) Intrusion Detection
13 25 (1.78%) VoIP
14 22 (1.57%) Internet
15 19 (1.36%) Remote Desktop
16 18 (1.28%) SD-WAN
17 15 (1.07%) MPLS
18 14 (1.00%) IP Telephony
19 13 (0.93%) VLAN
20 10 (0.71%) Cisco ASA
Database & Business Intelligence
1 63 (4.50%) SQL Server
2 52 (3.71%) Oracle Database
3 42 (3.00%) Oracle Database 10g
3 42 (3.00%) Oracle Database 11g
3 42 (3.00%) VLDB
4 30 (2.14%) MySQL
5 25 (1.78%) Elasticsearch
6 24 (1.71%) Relational Database
7 23 (1.64%) RDBMS
8 20 (1.43%) Power BI
9 14 (1.00%) Amazon RDS
10 11 (0.79%) Azure SQL Database
11 9 (0.64%) SQL Server Integration Services
12 7 (0.50%) Redis
13 3 (0.21%) PostgreSQL
13 3 (0.21%) SAP HANA
13 3 (0.21%) SQL Server Reporting Services
14 2 (0.14%) Crystal Reports
14 2 (0.14%) DB2
14 2 (0.14%) DTS
Development Applications
1 53 (3.78%) JIRA
2 8 (0.57%) GitLab
3 7 (0.50%) Jenkins
4 5 (0.36%) Git
4 5 (0.36%) HP UFT
4 5 (0.36%) JMeter
4 5 (0.36%) LoadRunner
4 5 (0.36%) MSTest
4 5 (0.36%) Postman
4 5 (0.36%) Selenium
4 5 (0.36%) Team Foundation Server
5 3 (0.21%) Burp Suite
5 3 (0.21%) Metasploit
5 3 (0.21%) Sonatype Nexus
5 3 (0.21%) sqlmap
6 2 (0.14%) Bower
6 2 (0.14%) git-flow
6 2 (0.14%) gulp
6 2 (0.14%) Moq
6 2 (0.14%) Toad
General
1 502 (35.83%) Social Skills
2 290 (20.70%) Finance
3 279 (19.91%) Analytical Skills
4 66 (4.71%) Organisational Skills
5 65 (4.64%) Law
6 62 (4.43%) Telecoms
7 57 (4.07%) Military
8 54 (3.85%) Legal
9 49 (3.50%) Banking
10 47 (3.35%) Public Sector
11 38 (2.71%) Inclusion and Diversity
11 38 (2.71%) Retail
12 32 (2.28%) Manufacturing
13 27 (1.93%) Marketing
14 25 (1.78%) Presentation Skills
15 24 (1.71%) Documentation Skills
15 24 (1.71%) Police
16 23 (1.64%) Electronics
17 14 (1.00%) Financial Institution
17 14 (1.00%) Influencing Skills
Job Titles
1 397 (28.34%) Analyst
2 170 (12.13%) Support Analyst
3 153 (10.92%) Senior
4 119 (8.49%) Lead
5 115 (8.21%) Applications Support
6 106 (7.57%) Support Engineer
7 99 (7.07%) Service Manager
8 97 (6.92%) IT Support
9 91 (6.50%) Security Analyst
10 88 (6.28%) Applications Support Analyst
11 80 (5.71%) Service Analyst
12 79 (5.64%) IT Analyst
13 78 (5.57%) Incident Manager
14 76 (5.42%) Consultant
14 76 (5.42%) Senior Analyst
15 67 (4.78%) Service Desk Analyst
16 62 (4.43%) Team Leader
17 61 (4.35%) IT Engineer
17 61 (4.35%) Security Consultant
18 60 (4.28%) Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 42 (3.00%) .NET
2 36 (2.57%) CSS
3 31 (2.21%) Elastic Stack
4 29 (2.07%) Web Services
5 28 (2.00%) HTML
6 27 (1.93%) Spring
7 25 (1.78%) FIX Protocol
7 25 (1.78%) J2EE
7 25 (1.78%) Java EE
8 24 (1.71%) AngularJS
9 22 (1.57%) Twitter Bootstrap
10 21 (1.50%) .NET Framework
11 7 (0.50%) ARM Templates
11 7 (0.50%) JSON
11 7 (0.50%) Node.js
12 6 (0.43%) ASP.NET
12 6 (0.43%) Middleware
12 6 (0.43%) Oracle Fusion
12 6 (0.43%) XML
13 5 (0.36%) WebdriverIO
Miscellaneous
1 159 (11.35%) Management Information System
2 70 (5.00%) Data Centre
3 54 (3.85%) Security Operations Centre
4 39 (2.78%) Cyber Kill Chain
5 34 (2.43%) Driving Licence
6 33 (2.36%) Self-Motivation
7 29 (2.07%) Cyber Defence
7 29 (2.07%) Cyber Threat
7 29 (2.07%) Enterprise Storage
7 29 (2.07%) Onboarding
7 29 (2.07%) Security Posture
8 28 (2.00%) CMDB
9 24 (1.71%) Legacy Systems
10 16 (1.14%) Public Cloud
11 15 (1.07%) Hybrid Cloud
12 14 (1.00%) Analytical Mindset
13 13 (0.93%) Cyberattack
13 13 (0.93%) Linux Command Line
14 12 (0.86%) Data Protection Act
14 12 (0.86%) Foreign Exchange (FX)
Operating Systems
1 361 (25.77%) Windows
2 166 (11.85%) Linux
3 125 (8.92%) Unix
4 120 (8.57%) Windows Server
5 84 (6.00%) Windows 10
6 43 (3.07%) Solaris
7 29 (2.07%) Windows Server 2016
8 22 (1.57%) Windows Server 2019
9 20 (1.43%) Mac OS X
10 19 (1.36%) Apple iOS
11 15 (1.07%) Android
12 10 (0.71%) Windows Server 2003
13 8 (0.57%) Ubuntu
13 8 (0.57%) Windows 7
14 7 (0.50%) CentOS
15 6 (0.43%) Windows Server 2012
16 5 (0.36%) Kali Linux
17 4 (0.29%) Windows Server 2008
18 3 (0.21%) Mac OS
18 3 (0.21%) Windows 8
Processes & Methodologies
1 515 (36.76%) ITIL
2 343 (24.48%) Problem-Solving
3 312 (22.27%) Service Management
4 281 (20.06%) Change Management
5 261 (18.63%) Cybersecurity
6 229 (16.35%) Problem Management
7 216 (15.42%) Customer Service
7 216 (15.42%) ITSM
8 203 (14.49%) Incident Response
8 203 (14.49%) Service Delivery
9 201 (14.35%) Information Security
10 171 (12.21%) Continuous Improvement
11 161 (11.49%) Security Operations
12 147 (10.49%) Actionable Insight
13 137 (9.78%) Root Cause Analysis
14 135 (9.64%) Mentoring
15 129 (9.21%) SIEM
16 114 (8.14%) Major Incident Management
17 102 (7.28%) Infrastructure Engineering
18 101 (7.21%) Agile
Programming Languages
1 150 (10.71%) SQL
2 100 (7.14%) PowerShell
3 63 (4.50%) Python
4 52 (3.71%) Java
4 52 (3.71%) PL/SQL
5 38 (2.71%) C#
6 33 (2.36%) Bash
6 33 (2.36%) JavaScript
7 27 (1.93%) Shell Script
8 13 (0.93%) VBA
9 12 (0.86%) MATLAB
9 12 (0.86%) VB.NET
10 9 (0.64%) T-SQL
11 5 (0.36%) Perl
11 5 (0.36%) Ruby
12 4 (0.29%) C++
12 4 (0.29%) VB
13 2 (0.14%) C
13 2 (0.14%) PHP
13 2 (0.14%) XAML
Qualifications
1 241 (17.20%) Degree
1 241 (17.20%) Security Cleared
2 164 (11.71%) SC Cleared
3 133 (9.49%) CISSP
4 94 (6.71%) CISM
5 70 (5.00%) DV Cleared
6 69 (4.93%) ITIL Certification
7 63 (4.50%) Microsoft Certification
8 58 (4.14%) Azure Certification
9 51 (3.64%) Cisco Certification
10 49 (3.50%) CISA
11 38 (2.71%) Computer Science Degree
12 30 (2.14%) CCNP
13 29 (2.07%) CCNA
14 25 (1.78%) ITIL Foundation Certificate
15 24 (1.71%) CRISC
16 21 (1.50%) ISO 27001 Lead Auditor
17 17 (1.21%) AWS Certification
18 16 (1.14%) MCSE
19 15 (1.07%) A+ Certification
Quality Assurance & Compliance
1 241 (17.20%) SLA
2 115 (8.21%) ISO/IEC 27001
3 83 (5.92%) NIST
4 40 (2.86%) Cyber Essentials
5 34 (2.43%) GDPR
6 23 (1.64%) PCI DSS
7 20 (1.43%) JSP 440
8 19 (1.36%) GRC
9 15 (1.07%) PMO
9 15 (1.07%) QA
10 11 (0.79%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
11 10 (0.71%) Accessibility
12 8 (0.57%) Cyber Essentials PLUS
12 8 (0.57%) HIPAA
12 8 (0.57%) NIST 800
13 6 (0.43%) ISO 9001
13 6 (0.43%) SOC 2
14 5 (0.36%) NCSC
15 4 (0.29%) California Consumer Privacy Act
15 4 (0.29%) HMG Security Policy Framework
System Software
1 267 (19.06%) Active Directory
2 70 (5.00%) VMware Infrastructure
3 66 (4.71%) Hyper-V
4 49 (3.50%) vSphere
5 42 (3.00%) Oracle RAC
6 18 (1.28%) Docker
7 14 (1.00%) Virtual Machines
8 12 (0.86%) Firmware
9 11 (0.79%) Virtual Desktop
10 8 (0.57%) VMware ESXi
11 7 (0.50%) VMware NSX
12 3 (0.21%) Virtual Servers
13 2 (0.14%) Microsoft Virtual Server
13 2 (0.14%) Terminal Services
13 2 (0.14%) VMware Workstation
14 1 (0.071%) BitLocker
14 1 (0.071%) NFS
Systems Management
1 59 (4.21%) SCCM
2 53 (3.78%) Microsoft Intune
3 44 (3.14%) Data Guard
4 42 (3.00%) Oracle RMAN
5 31 (2.21%) Terraform
6 30 (2.14%) Single Sign-On
7 25 (1.78%) OpenSSO
8 21 (1.50%) vCenter Server
9 18 (1.28%) Ansible
10 17 (1.21%) Kubernetes
11 13 (0.93%) SCOM
12 12 (0.86%) QRadar
13 8 (0.57%) WSUS
14 7 (0.50%) Grafana
14 7 (0.50%) NetBackup
14 7 (0.50%) VxRail
15 6 (0.43%) Cisco Prime
15 6 (0.43%) Kibana
15 6 (0.43%) NetCrunch
16 5 (0.36%) Opsview
Vendors
1 454 (32.41%) Microsoft
2 145 (10.35%) Cisco
3 138 (9.85%) VMware
4 127 (9.06%) ServiceNow
5 117 (8.35%) Oracle
6 96 (6.85%) Remedy
7 53 (3.78%) Dell
8 43 (3.07%) Citrix
9 42 (3.00%) SolarWinds
9 42 (3.00%) Sun
10 37 (2.64%) SAP
11 33 (2.36%) Splunk
12 31 (2.21%) Tanium
13 30 (2.14%) Tripwire
14 25 (1.78%) Palo Alto
15 23 (1.64%) BMC
15 23 (1.64%) HP
16 21 (1.50%) Meraki
16 21 (1.50%) Mitel
17 17 (1.21%) Google