Support Technician Jobs

Support Technician
UK

The median Support Technician salary in the UK is £27,000 per year according to job vacancies posted during the 6 months to 9 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 Jun 2024
Same period 2023 Same period 2022
Rank 309 555 898
Rank change year-on-year +246 +343 -189
Permanent jobs requiring a Support Technician 972 433 399
As % of all permanent jobs advertised in the UK 0.90% 0.47% 0.23%
As % of the Job Titles category 0.95% 0.51% 0.24%
Number of salaries quoted 821 280 331
10th Percentile £21,250 £23,000 £20,600
25th Percentile £24,000 £24,750 £22,750
Median annual salary (50th Percentile) £27,000 £29,000 £26,000
Median % change year-on-year -6.90% +11.54% +4.00%
75th Percentile £30,000 £34,018 £30,250
90th Percentile £35,000 £37,500 £36,000
UK excluding London median annual salary £27,000 £27,500 £25,000
% change year-on-year -1.82% +10.00% -

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 102,753 84,908 164,946
% of permanent jobs with a recognized job title 94.75% 91.21% 95.96%
Number of salaries quoted 72,538 55,143 85,388
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,524 £45,000 £42,750
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £70,000 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,500 £50,296
% change year-on-year -6.54% +6.37% +5.89%

Support Technician
Job Vacancy Trend

Job postings that featured Support Technician in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Technician in the UK

Support Technician
Salary Trend

3-month moving average salary quoted in jobs citing Support Technician.

Salary trend for Support Technician in the UK

Support Technician
Salary Histogram

Salary distribution for jobs citing Support Technician over the 6 months to 9 June 2024.

Salary histogram for Support Technician in the UK

Support Technician
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Technician within the UK over the 6 months to 9 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
UK excluding London +201 912 £27,000 -1.82% 131
England +244 901 £27,000 -6.90% 146
South East +143 256 £27,000 -14.29% 31
North of England +118 199 £27,500 +1.45% 32
Work from Home +182 190 £27,000 +1.32% 37
East of England +96 177 £26,500 -3.64% 6
Midlands +90 168 £26,000 +1.96% 37
Yorkshire +142 103 £26,500 -2.24% 13
East Midlands +43 93 £26,000 +8.33% 21
North West +5 81 £28,000 -18.84% 15
West Midlands +38 69 £26,000 -9.01% 16
South West -27 52 £27,500 - 17
London -4 49 £30,000 +3.45% 23
Scotland -44 35 £24,000 -20.00% 6
Wales +30 23 £24,500 -10.91% 5
North East -2 15 £30,000 - 4
Northern Ireland +18 2 £29,500 - 2

Support Technician Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 9 June 2024, Support Technician job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Technician in the job title.

1 403 (41.46%) Microsoft 365
2 398 (40.95%) Windows
3 380 (39.09%) Microsoft
4 295 (30.35%) Customer Service
5 286 (29.42%) Social Skills
6 261 (26.85%) Active Directory
7 222 (22.84%) Problem-Solving
8 162 (16.67%) Windows Server
9 140 (14.40%) Microsoft Office
10 124 (12.76%) Windows 10
11 116 (11.93%) Azure
12 99 (10.19%) Driving Licence
13 85 (8.74%) Microsoft Exchange
14 84 (8.64%) DNS
15 77 (7.92%) Firewall
16 75 (7.72%) Wireless
17 73 (7.51%) ITIL
18 71 (7.30%) TCP/IP
19 70 (7.20%) DHCP
20 64 (6.58%) VMware
21 63 (6.48%) Entra ID
22 62 (6.38%) Degree
23 60 (6.17%) Manufacturing
23 60 (6.17%) Google
24 57 (5.86%) Finance
24 57 (5.86%) SLA
25 54 (5.56%) ITSM
26 52 (5.35%) Time Management
27 49 (5.04%) SharePoint
28 48 (4.94%) DBS Check

Support Technician Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 85 (8.74%) Microsoft Exchange
2 49 (5.04%) SharePoint
3 6 (0.62%) Exchange Server 2007
3 6 (0.62%) Exchange Server 2010
3 6 (0.62%) Exchange Server 2013
4 5 (0.51%) Confluence
5 3 (0.31%) IIS
6 2 (0.21%) Resin
7 1 (0.10%) Apache
Applications
1 140 (14.40%) Microsoft Office
2 15 (1.54%) Microsoft Excel
3 3 (0.31%) Microsoft PowerPoint
Business Applications
1 5 (0.51%) Sage 200
1 5 (0.51%) Sage 50
1 5 (0.51%) Sage CRM
2 2 (0.21%) Dynamics NAV
Cloud Services
1 403 (41.46%) Microsoft 365
2 116 (11.93%) Azure
3 63 (6.48%) Entra ID
4 27 (2.78%) Google Workspace
5 16 (1.65%) AWS
6 10 (1.03%) OneDrive
6 10 (1.03%) WhatsApp
7 7 (0.72%) IaaS
8 5 (0.51%) ChatGPT
9 4 (0.41%) Power Platform
10 2 (0.21%) Azure Sentinel
10 2 (0.21%) Dropbox
10 2 (0.21%) Google Drive
10 2 (0.21%) SaaS
11 1 (0.10%) Adobe Creative Cloud
11 1 (0.10%) Asana
11 1 (0.10%) GCP
11 1 (0.10%) Mimecast
11 1 (0.10%) Miro
Communications & Networking
1 84 (8.64%) DNS
2 77 (7.92%) Firewall
3 75 (7.72%) Wireless
4 71 (7.30%) TCP/IP
5 70 (7.20%) DHCP
6 40 (4.12%) LAN
6 40 (4.12%) Wi-Fi
7 25 (2.57%) WAN
8 23 (2.37%) VPN
9 22 (2.26%) Internet
10 20 (2.06%) VLAN
10 20 (2.06%) VoIP
11 14 (1.44%) Ethernet
11 14 (1.44%) Network Security
12 8 (0.82%) FTP
12 8 (0.82%) Remote Desktop
13 7 (0.72%) MPLS
13 7 (0.72%) SD-WAN
14 6 (0.62%) Broadband
14 6 (0.62%) SAN
Database & Business Intelligence
1 8 (0.82%) SQL Server
2 6 (0.62%) PostgreSQL
3 4 (0.41%) Power BI
4 2 (0.21%) SQL Server Reporting Services
5 1 (0.10%) MySQL
5 1 (0.10%) Tableau
Development Applications
1 5 (0.51%) JIRA
2 1 (0.10%) Visual Studio
General
1 286 (29.42%) Social Skills
2 60 (6.17%) Manufacturing
3 57 (5.86%) Finance
4 43 (4.42%) Analytical Skills
5 29 (2.98%) Retail
6 27 (2.78%) Organisational Skills
7 25 (2.57%) Inclusion and Diversity
8 15 (1.54%) Public Sector
9 14 (1.44%) Multimedia
10 13 (1.34%) Marketing
11 12 (1.23%) Local Government
12 10 (1.03%) Law
12 10 (1.03%) Legal
13 7 (0.72%) Automotive
14 6 (0.62%) Telecoms
15 5 (0.51%) Electronics
15 5 (0.51%) Publishing
16 3 (0.31%) Advertising
16 3 (0.31%) Aviation
16 3 (0.31%) Fire and Rescue
Libraries, Frameworks & Software Standards
1 4 (0.41%) X-Windows
2 3 (0.31%) CSS
2 3 (0.31%) HTML
3 2 (0.21%) EDI
4 1 (0.10%) .NET
Miscellaneous
1 99 (10.19%) Driving Licence
2 37 (3.81%) Self-Motivation
3 25 (2.57%) CCTV
4 20 (2.06%) Management Information System
4 20 (2.06%) Onboarding
4 20 (2.06%) Video Conferencing
5 16 (1.65%) Data Centre
6 15 (1.54%) NHS
7 8 (0.82%) LIMS
7 8 (0.82%) Replication
8 7 (0.72%) Educational Technology
8 7 (0.72%) EPoS
8 7 (0.72%) Handset
8 7 (0.72%) Interactive Media
8 7 (0.72%) iPad
8 7 (0.72%) iPhone
9 6 (0.62%) Analytical Mindset
9 6 (0.62%) Clustering
9 6 (0.62%) Social Media
10 4 (0.41%) Smartphone
Operating Systems
1 398 (40.95%) Windows
2 162 (16.67%) Windows Server
3 124 (12.76%) Windows 10
4 34 (3.50%) Linux
5 27 (2.78%) Apple iOS
6 24 (2.47%) Android
7 21 (2.16%) Windows Server 2016
8 18 (1.85%) Mac OS
9 16 (1.65%) Windows 7
10 14 (1.44%) Windows Server 2019
11 9 (0.93%) Unix
11 9 (0.93%) Windows Server 2012
12 8 (0.82%) Windows 8
13 6 (0.62%) Windows Server 2008
14 5 (0.51%) Mac OS X
14 5 (0.51%) Red Hat Enterprise Linux
15 2 (0.21%) Ubuntu
Processes & Methodologies
1 295 (30.35%) Customer Service
2 222 (22.84%) Problem-Solving
3 73 (7.51%) ITIL
4 54 (5.56%) ITSM
5 52 (5.35%) Time Management
6 43 (4.42%) Cybersecurity
6 43 (4.42%) Service Management
7 28 (2.88%) Mathematics
7 28 (2.88%) Service Delivery
8 26 (2.67%) Collaborative Working
8 26 (2.67%) CRM
9 22 (2.26%) Coaching
9 22 (2.26%) Logistics
10 19 (1.95%) Preventative Maintenance
11 18 (1.85%) Information Security
12 17 (1.75%) Project Management
13 16 (1.65%) Computer Science
13 16 (1.65%) Migration
14 15 (1.54%) Asset Management
14 15 (1.54%) Continuous Improvement
Programming Languages
1 33 (3.40%) PowerShell
2 29 (2.98%) SQL
3 6 (0.62%) T-SQL
4 2 (0.21%) Java
5 1 (0.10%) C#
5 1 (0.10%) VBA
Qualifications
1 62 (6.38%) Degree
2 48 (4.94%) DBS Check
3 45 (4.63%) A+ Certification
4 35 (3.60%) Microsoft Certification
5 21 (2.16%) Security Cleared
6 17 (1.75%) SC Cleared
7 16 (1.65%) CCNA
7 16 (1.65%) Cisco Certification
8 13 (1.34%) Network+ Certification
9 12 (1.23%) MCP
10 9 (0.93%) MCSE
11 7 (0.72%) ITIL Foundation Certificate
11 7 (0.72%) MCITP
12 5 (0.51%) MCSA
13 4 (0.41%) Computer Science Degree
13 4 (0.41%) ITIL Certification
14 3 (0.31%) BPSS Clearance
14 3 (0.31%) HNC
14 3 (0.31%) HND
15 2 (0.21%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 57 (5.86%) SLA
2 26 (2.67%) GDPR
3 7 (0.72%) Cyber Essentials
3 7 (0.72%) Cyber Essentials PLUS
4 5 (0.51%) QA
5 2 (0.21%) Accessibility
5 2 (0.21%) ISO/IEC 27001
6 1 (0.10%) ISO 14001
6 1 (0.10%) ISO 9001
System Software
1 261 (26.85%) Active Directory
2 44 (4.53%) VMware Infrastructure
3 33 (3.40%) Hyper-V
4 10 (1.03%) Virtual Machines
5 9 (0.93%) vSphere
6 7 (0.72%) VMware ESXi
7 6 (0.62%) Terminal Services
8 3 (0.31%) Virtual Servers
9 2 (0.21%) BitLocker
9 2 (0.21%) Virtual Desktop
10 1 (0.10%) Microsoft Virtual Server
Systems Management
1 43 (4.42%) Microsoft Intune
2 12 (1.23%) SCCM
3 6 (0.62%) Active Directory Federation Services
3 6 (0.62%) Microsoft Clustering
3 6 (0.62%) SCOM
4 5 (0.51%) McAfee ePO
5 4 (0.41%) AirWatch
6 3 (0.31%) Autotask
6 3 (0.31%) Microsoft Data Protection Manager
6 3 (0.31%) SCDPM
6 3 (0.31%) SmoothWall
7 2 (0.21%) FortiGate
7 2 (0.21%) Jamf Pro
7 2 (0.21%) PaperCut
8 1 (0.10%) Graylog
8 1 (0.10%) WSUS
Vendors
1 380 (39.09%) Microsoft
2 64 (6.58%) VMware
3 60 (6.17%) Google
4 33 (3.40%) Apple
5 25 (2.57%) Cisco
6 17 (1.75%) Veeam
7 15 (1.54%) Sage
8 9 (0.93%) Sophos
8 9 (0.93%) Ubiquiti
9 8 (0.82%) Meraki
10 7 (0.72%) Citrix
10 7 (0.72%) Datto
10 7 (0.72%) Sun
11 6 (0.62%) Acronis
11 6 (0.62%) ConnectWise
11 6 (0.62%) ESET
11 6 (0.62%) Facebook
11 6 (0.62%) Fortinet
12 5 (0.51%) Allen-Bradley
12 5 (0.51%) HubSpot