Support Technician
UK

The median Support Technician salary in the UK is £27,000 per year according to job vacancies posted during the 6 months to 18 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
18 May 2024
Same period 2023 Same period 2022
Rank 326 577 873
Rank change year-on-year +251 +296 -197
Permanent jobs requiring a Support Technician 896 445 383
As % of all permanent jobs advertised in the UK 0.90% 0.45% 0.24%
As % of the Job Titles category 0.95% 0.49% 0.25%
Number of salaries quoted 771 277 317
10th Percentile £21,250 £22,500 £20,500
25th Percentile £24,000 £24,750 £22,750
Median annual salary (50th Percentile) £27,000 £29,000 £25,500
Median % change year-on-year -6.90% +13.73% +2.00%
75th Percentile £30,000 £33,250 £30,000
90th Percentile £34,500 £37,500 £35,000
UK excluding London median annual salary £27,000 £27,500 £25,000
% change year-on-year -1.82% +10.00% -

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 94,593 90,744 154,424
% of permanent jobs with a recognized job title 94.69% 91.51% 96.08%
Number of salaries quoted 67,603 57,335 84,442
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,521
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,000 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

Support Technician
Job Vacancy Trend

Job postings that featured Support Technician in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Technician in the UK

Support Technician
Salary Trend

3-month moving average salary quoted in jobs citing Support Technician.

Salary trend for Support Technician in the UK

Support Technician
Salary Histogram

Salary distribution for jobs citing Support Technician over the 6 months to 18 May 2024.

Salary histogram for Support Technician in the UK

Support Technician
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Technician within the UK over the 6 months to 18 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
UK excluding London +195 845 £27,000 -1.82% 157
England +249 835 £27,000 -6.90% 171
South East +136 237 £27,000 -8.47% 41
North of England +124 187 £27,500 -15.48% 46
Work from Home +184 179 £27,000 +1.32% 37
East of England +113 170 £26,500 -3.64% 18
Midlands +109 154 £26,000 +4.00% 25
Yorkshire +154 94 £26,500 -1.85% 20
East Midlands +61 85 £25,750 +3.00% 17
North West +5 78 £28,000 -20.00% 19
West Midlands +61 63 £26,250 +2.64% 8
South West -36 46 £27,500 - 17
London +36 41 £30,000 +3.45% 22
Scotland -46 32 £24,000 -20.00% 8
Wales +19 17 £24,500 -10.91% 5
North East +6 15 £30,000 - 9
Northern Ireland +21 2 £29,500 - 1

Support Technician Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 18 May 2024, Support Technician job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Technician in the job title.

1 389 (43.42%) Microsoft 365
2 380 (42.41%) Windows
3 366 (40.85%) Microsoft
4 289 (32.25%) Customer Service
5 279 (31.14%) Social Skills
6 250 (27.90%) Active Directory
7 215 (24.00%) Problem-Solving
8 152 (16.96%) Windows Server
9 138 (15.40%) Microsoft Office
10 121 (13.50%) Windows 10
11 105 (11.72%) Azure
12 99 (11.05%) Driving Licence
13 82 (9.15%) Microsoft Exchange
14 74 (8.26%) DNS
15 73 (8.15%) ITIL
16 72 (8.04%) Firewall
16 72 (8.04%) Wireless
17 62 (6.92%) VMware
17 62 (6.92%) TCP/IP
18 61 (6.81%) Entra ID
19 60 (6.70%) DHCP
20 58 (6.47%) Google
21 56 (6.25%) Degree
22 54 (6.03%) SLA
23 53 (5.92%) ITSM
24 52 (5.80%) Finance
24 52 (5.80%) Manufacturing
24 52 (5.80%) Time Management
25 47 (5.25%) SharePoint
26 43 (4.80%) Microsoft Intune

Support Technician Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 82 (9.15%) Microsoft Exchange
2 47 (5.25%) SharePoint
3 6 (0.67%) Exchange Server 2007
3 6 (0.67%) Exchange Server 2010
3 6 (0.67%) Exchange Server 2013
4 5 (0.56%) Confluence
5 3 (0.33%) IIS
6 2 (0.22%) Resin
7 1 (0.11%) Apache
Applications
1 138 (15.40%) Microsoft Office
2 13 (1.45%) Microsoft Excel
3 3 (0.33%) Microsoft PowerPoint
Business Applications
1 5 (0.56%) Sage 200
1 5 (0.56%) Sage 50
1 5 (0.56%) Sage CRM
2 2 (0.22%) Dynamics NAV
Cloud Services
1 389 (43.42%) Microsoft 365
2 105 (11.72%) Azure
3 61 (6.81%) Entra ID
4 25 (2.79%) Google Workspace
5 16 (1.79%) AWS
6 10 (1.12%) WhatsApp
7 9 (1.00%) OneDrive
8 5 (0.56%) ChatGPT
8 5 (0.56%) IaaS
9 3 (0.33%) Power Platform
10 2 (0.22%) Azure Sentinel
10 2 (0.22%) Dropbox
10 2 (0.22%) Google Drive
10 2 (0.22%) SaaS
11 1 (0.11%) Adobe Creative Cloud
11 1 (0.11%) Asana
11 1 (0.11%) GCP
11 1 (0.11%) Mimecast
11 1 (0.11%) Miro
Communications & Networking
1 74 (8.26%) DNS
2 72 (8.04%) Firewall
2 72 (8.04%) Wireless
3 62 (6.92%) TCP/IP
4 60 (6.70%) DHCP
5 40 (4.46%) LAN
5 40 (4.46%) Wi-Fi
6 24 (2.68%) WAN
7 23 (2.57%) VPN
8 21 (2.34%) Internet
9 18 (2.01%) VLAN
10 16 (1.79%) VoIP
11 14 (1.56%) Ethernet
11 14 (1.56%) Network Security
12 8 (0.89%) FTP
12 8 (0.89%) Remote Desktop
13 7 (0.78%) Broadband
13 7 (0.78%) MPLS
14 6 (0.67%) IMAP
14 6 (0.67%) SD-WAN
Database & Business Intelligence
1 7 (0.78%) SQL Server
2 6 (0.67%) PostgreSQL
3 3 (0.33%) Power BI
Development Applications
1 5 (0.56%) JIRA
General
1 279 (31.14%) Social Skills
2 52 (5.80%) Finance
2 52 (5.80%) Manufacturing
3 41 (4.58%) Analytical Skills
4 29 (3.24%) Retail
5 25 (2.79%) Organisational Skills
6 23 (2.57%) Inclusion and Diversity
7 15 (1.67%) Public Sector
8 14 (1.56%) Multimedia
9 13 (1.45%) Marketing
10 12 (1.34%) Local Government
11 9 (1.00%) Law
12 8 (0.89%) Legal
13 7 (0.78%) Automotive
14 6 (0.67%) Telecoms
15 5 (0.56%) Electronics
15 5 (0.56%) Publishing
16 3 (0.33%) Advertising
16 3 (0.33%) Aviation
16 3 (0.33%) Fire and Rescue
Libraries, Frameworks & Software Standards
1 4 (0.45%) X-Windows
2 3 (0.33%) CSS
2 3 (0.33%) HTML
3 2 (0.22%) EDI
4 1 (0.11%) .NET
Miscellaneous
1 99 (11.05%) Driving Licence
2 33 (3.68%) Self-Motivation
3 25 (2.79%) CCTV
4 20 (2.23%) Management Information System
4 20 (2.23%) Video Conferencing
5 19 (2.12%) Onboarding
6 16 (1.79%) Data Centre
7 15 (1.67%) NHS
8 8 (0.89%) LIMS
9 7 (0.78%) Educational Technology
9 7 (0.78%) EPoS
9 7 (0.78%) Handset
9 7 (0.78%) Interactive Media
10 6 (0.67%) Analytical Mindset
10 6 (0.67%) iPad
10 6 (0.67%) iPhone
10 6 (0.67%) Replication
10 6 (0.67%) Social Media
11 4 (0.45%) Enterprise Software
11 4 (0.45%) Mobile Computing
Operating Systems
1 380 (42.41%) Windows
2 152 (16.96%) Windows Server
3 121 (13.50%) Windows 10
4 33 (3.68%) Linux
5 26 (2.90%) Apple iOS
6 23 (2.57%) Android
7 21 (2.34%) Windows Server 2016
8 17 (1.90%) Mac OS
9 16 (1.79%) Windows 7
10 13 (1.45%) Windows Server 2019
11 9 (1.00%) Unix
12 8 (0.89%) Windows 8
12 8 (0.89%) Windows Server 2012
13 6 (0.67%) Windows Server 2008
14 5 (0.56%) Red Hat Enterprise Linux
15 4 (0.45%) Mac OS X
16 2 (0.22%) Ubuntu
Processes & Methodologies
1 289 (32.25%) Customer Service
2 215 (24.00%) Problem-Solving
3 73 (8.15%) ITIL
4 53 (5.92%) ITSM
5 52 (5.80%) Time Management
6 41 (4.58%) Cybersecurity
7 40 (4.46%) Service Management
8 28 (3.13%) Mathematics
9 26 (2.90%) Service Delivery
10 24 (2.68%) Collaborative Working
10 24 (2.68%) CRM
11 22 (2.46%) Coaching
12 19 (2.12%) Preventative Maintenance
13 18 (2.01%) Information Security
13 18 (2.01%) Logistics
14 16 (1.79%) Asset Management
14 16 (1.79%) Migration
15 15 (1.67%) Change Management
15 15 (1.67%) Configuration Management
16 14 (1.56%) Project Management
Programming Languages
1 31 (3.46%) PowerShell
2 23 (2.57%) SQL
3 5 (0.56%) T-SQL
4 1 (0.11%) C#
4 1 (0.11%) Java
Qualifications
1 56 (6.25%) Degree
2 42 (4.69%) A+ Certification
2 42 (4.69%) DBS Check
3 32 (3.57%) Microsoft Certification
4 22 (2.46%) Security Cleared
5 17 (1.90%) SC Cleared
6 16 (1.79%) CCNA
6 16 (1.79%) Cisco Certification
7 12 (1.34%) Network+ Certification
8 10 (1.12%) MCP
9 9 (1.00%) MCSE
10 7 (0.78%) ITIL Foundation Certificate
11 6 (0.67%) MCITP
12 5 (0.56%) MCSA
13 4 (0.45%) ITIL Certification
14 3 (0.33%) BPSS Clearance
14 3 (0.33%) Computer Science Degree
14 3 (0.33%) NVQ Level 3
15 2 (0.22%) DV Cleared
15 2 (0.22%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 54 (6.03%) SLA
2 26 (2.90%) GDPR
3 7 (0.78%) Cyber Essentials
3 7 (0.78%) Cyber Essentials PLUS
4 5 (0.56%) QA
5 2 (0.22%) Accessibility
5 2 (0.22%) ISO/IEC 27001
6 1 (0.11%) ISO 14001
6 1 (0.11%) ISO 9001
System Software
1 250 (27.90%) Active Directory
2 42 (4.69%) VMware Infrastructure
3 29 (3.24%) Hyper-V
4 10 (1.12%) Virtual Machines
5 9 (1.00%) vSphere
6 4 (0.45%) Terminal Services
7 3 (0.33%) Virtual Servers
7 3 (0.33%) VMware ESXi
8 2 (0.22%) BitLocker
8 2 (0.22%) Virtual Desktop
9 1 (0.11%) Microsoft Virtual Server
Systems Management
1 43 (4.80%) Microsoft Intune
2 11 (1.23%) SCCM
3 5 (0.56%) McAfee ePO
4 4 (0.45%) Active Directory Federation Services
4 4 (0.45%) AirWatch
4 4 (0.45%) Microsoft Clustering
4 4 (0.45%) SCOM
5 3 (0.33%) Autotask
5 3 (0.33%) Microsoft Data Protection Manager
5 3 (0.33%) SCDPM
5 3 (0.33%) SmoothWall
6 2 (0.22%) FortiGate
6 2 (0.22%) Jamf Pro
6 2 (0.22%) PaperCut
7 1 (0.11%) Graylog
7 1 (0.11%) WSUS
Vendors
1 366 (40.85%) Microsoft
2 62 (6.92%) VMware
3 58 (6.47%) Google
4 31 (3.46%) Apple
5 25 (2.79%) Cisco
6 15 (1.67%) Sage
7 14 (1.56%) Veeam
8 9 (1.00%) Sophos
8 9 (1.00%) Ubiquiti
9 8 (0.89%) Meraki
10 7 (0.78%) Citrix
10 7 (0.78%) Datto
11 6 (0.67%) Acronis
11 6 (0.67%) ConnectWise
11 6 (0.67%) ESET
11 6 (0.67%) Facebook
11 6 (0.67%) Fortinet
11 6 (0.67%) Sun
12 5 (0.56%) Draytek
12 5 (0.56%) HubSpot