Service Management Jobs

Service Management
UK

The following table provides summary statistics for permanent job vacancies with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 9 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
9 Jun 2024
Same period 2023 Same period 2022
Rank 148 127 214
Rank change year-on-year -21 +87 -28
Permanent jobs citing Service Management 2,020 2,614 3,342
As % of all permanent jobs advertised in the UK 1.86% 2.81% 1.94%
As % of the Processes & Methodologies category 2.24% 2.94% 2.03%
Number of salaries quoted 1,429 1,595 2,197
10th Percentile £26,500 £29,440 £26,920
25th Percentile £35,000 £36,250 £37,700
Median annual salary (50th Percentile) £50,000 £55,000 £52,500
Median % change year-on-year -9.09% +4.76% -
75th Percentile £67,500 £70,000 £65,250
90th Percentile £87,500 £88,750 £85,000
UK excluding London median annual salary £45,000 £50,000 £47,500
% change year-on-year -10.00% +5.26% +5.56%

All Process and Methodology Skills
UK

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 89,994 88,841 164,871
As % of all permanent jobs advertised in the UK 82.98% 95.43% 95.92%
Number of salaries quoted 62,089 53,798 83,455
10th Percentile £29,500 £33,848 £33,500
25th Percentile £40,000 £45,000 £43,750
Median annual salary (50th Percentile) £55,000 £60,800 £60,000
Median % change year-on-year -9.54% +1.33% +9.09%
75th Percentile £72,500 £81,250 £80,000
90th Percentile £92,500 £100,000 £96,250
UK excluding London median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +9.38%

Service Management
Job Vacancy Trend

Job postings citing Service Management as a proportion of all IT jobs advertised.

Job vacancy trend for Service Management in the UK

Service Management
Salary Trend

3-month moving average salary quoted in jobs citing Service Management.

Salary trend for Service Management in the UK

Service Management
Salary Histogram

Salary distribution for jobs citing Service Management over the 6 months to 9 June 2024.

Salary histogram for Service Management in the UK

Service Management
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the UK over the 6 months to 9 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -20 1,832 £50,000 -9.09% 371
UK excluding London -30 1,429 £45,000 -10.00% 275
Work from Home -18 703 £55,500 -4.00% 177
London -28 520 £65,000 - 104
North of England -9 416 £44,274 -6.79% 61
South East -25 340 £52,500 - 63
Midlands -27 274 £36,000 -28.00% 58
North West +12 214 £45,000 -6.99% 35
South West -12 185 £47,229 +4.60% 44
West Midlands -30 169 £50,000 -9.09% 36
Yorkshire -8 143 £42,500 -15.00% 19
East Midlands -19 103 £28,500 -24.00% 22
East of England -22 89 £37,500 -1.32% 21
Scotland -76 81 £51,000 -7.27% 23
North East -14 59 £42,453 +18.75% 10
Wales -21 27 £46,604 -4.96% 9
Northern Ireland +26 18 £30,000 -4.76% 4
Channel Islands -2 1 £100,000 +11.11%

Service Management
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 124 (6.14%) Microsoft Exchange
2 98 (4.85%) SharePoint
3 45 (2.23%) Confluence
4 25 (1.24%) WebLogic
5 22 (1.09%) SAS
6 19 (0.94%) CMS
7 8 (0.40%) IIS
8 6 (0.30%) IBM Notes
9 5 (0.25%) Moodle
9 5 (0.25%) SharePoint 2010
9 5 (0.25%) SharePoint 2013
10 4 (0.20%) ArcGIS
10 4 (0.20%) Exchange Server 2010
10 4 (0.20%) WordPress
11 3 (0.15%) Apache
11 3 (0.15%) Skype for Business
12 2 (0.099%) Apache Spark
13 1 (0.050%) Blackberry Enterprise Server
Applications
1 171 (8.47%) Microsoft Office
2 100 (4.95%) Microsoft Excel
3 35 (1.73%) Microsoft PowerPoint
4 29 (1.44%) MS Visio
5 16 (0.79%) Microsoft Project
6 5 (0.25%) Trello
7 3 (0.15%) Chatbot
8 1 (0.050%) 1Password
8 1 (0.050%) Spreadsheet
Business Applications
1 64 (3.17%) Remedy ITSM
2 37 (1.83%) Dynamics CRM
3 11 (0.54%) Elite 3E
3 11 (0.54%) NEC Housing
4 10 (0.50%) PlanetPress Connect
5 6 (0.30%) SAP ERP
6 5 (0.25%) Dynamics NAV
6 5 (0.25%) Maximo
7 4 (0.20%) Oracle EBS
7 4 (0.20%) SAP IS-U
8 3 (0.15%) NetSuite
9 2 (0.099%) Shopify
10 1 (0.050%) Carpe Diem
10 1 (0.050%) Dynamics GP
10 1 (0.050%) Eikon
10 1 (0.050%) Primavera
10 1 (0.050%) SAP S/4HANA
Cloud Services
1 392 (19.41%) Microsoft 365
2 373 (18.47%) Azure
3 124 (6.14%) Entra ID
4 122 (6.04%) AWS
5 100 (4.95%) Power Platform
6 74 (3.66%) SaaS
7 50 (2.48%) Dynamics 365
8 37 (1.83%) OneDrive
9 36 (1.78%) IaaS
9 36 (1.78%) PaaS
10 29 (1.44%) Azure Monitor
10 29 (1.44%) Azure Storage
11 28 (1.39%) PowerApps
12 26 (1.29%) Azure DevOps
12 26 (1.29%) Power Automate
13 22 (1.09%) Google Sheets
14 18 (0.89%) GCP
15 17 (0.84%) Azure Data Factory
16 16 (0.79%) Cloud Computing
16 16 (0.79%) WhatsApp
Communications & Networking
1 159 (7.87%) Firewall
2 97 (4.80%) DNS
3 95 (4.70%) VPN
4 74 (3.66%) LAN
5 73 (3.61%) DHCP
6 72 (3.56%) WAN
7 54 (2.67%) TCP/IP
8 48 (2.38%) Wireless
9 41 (2.03%) Wi-Fi
10 33 (1.63%) WLAN
11 29 (1.44%) Network Security
12 24 (1.19%) VoIP
13 23 (1.14%) SAN
14 19 (0.94%) SD-WAN
15 16 (0.79%) Internet
15 16 (0.79%) Intrusion Detection
15 16 (0.79%) Remote Desktop
16 14 (0.69%) SSL
17 13 (0.64%) VLAN
18 11 (0.54%) MPLS
Database & Business Intelligence
1 77 (3.81%) Power BI
2 60 (2.97%) SQL Server
3 29 (1.44%) MySQL
4 25 (1.24%) Elasticsearch
4 25 (1.24%) Relational Database
5 18 (0.89%) Data Warehouse
5 18 (0.89%) GIS
6 15 (0.74%) Azure SQL Database
7 13 (0.64%) Amazon RDS
8 10 (0.50%) Geospatial Data
8 10 (0.50%) RDBMS
9 8 (0.40%) Oracle Database
10 6 (0.30%) SQL Server Integration Services
10 6 (0.30%) SQL Server Reporting Services
11 5 (0.25%) Redis
12 3 (0.15%) BusinessObjects
12 3 (0.15%) Tableau
13 2 (0.099%) Crystal Reports
13 2 (0.099%) DTS
13 2 (0.099%) Hadoop
Development Applications
1 113 (5.59%) JIRA
2 41 (2.03%) GitLab
3 21 (1.04%) Artifactory
4 10 (0.50%) SQL Server Management Studio (SSMS)
5 9 (0.45%) MSI
6 7 (0.35%) AdminStudio
6 7 (0.35%) Git
6 7 (0.35%) InstallShield
7 6 (0.30%) Postman
8 5 (0.25%) IBM UrbanCode
8 5 (0.25%) Jenkins
9 2 (0.099%) Octopus Deploy
9 2 (0.099%) PowerBuilder
9 2 (0.099%) TeamCity
10 1 (0.050%) Bitbucket
10 1 (0.050%) Selenium
General
1 813 (40.25%) Social Skills
2 517 (25.59%) Finance
3 317 (15.69%) Analytical Skills
4 182 (9.01%) Public Sector
5 174 (8.61%) Inclusion and Diversity
6 124 (6.14%) Presentation Skills
7 104 (5.15%) Law
8 90 (4.46%) Retail
9 86 (4.26%) Banking
10 83 (4.11%) Billing
11 66 (3.27%) Legal
12 62 (3.07%) Organisational Skills
13 57 (2.82%) Telecoms
14 51 (2.52%) Local Government
15 44 (2.18%) Police
16 38 (1.88%) Influencing Skills
17 34 (1.68%) Back Office
18 28 (1.39%) Manufacturing
19 21 (1.04%) Pharmaceutical
20 18 (0.89%) Marketing
Job Titles
1 295 (14.60%) Analyst
2 265 (13.12%) Service Manager
3 199 (9.85%) Senior
4 175 (8.66%) IT Manager
5 174 (8.61%) Lead
6 155 (7.67%) Architect
7 142 (7.03%) IT Support
8 121 (5.99%) Support Analyst
9 111 (5.50%) Delivery Manager
10 108 (5.35%) Service Delivery Manager
11 100 (4.95%) Infrastructure Engineer
12 99 (4.90%) IT Services Manager
13 91 (4.50%) Team Leader
14 88 (4.36%) Support Engineer
15 77 (3.81%) Applications Support
16 76 (3.76%) IT Analyst
17 73 (3.61%) Service Analyst
18 70 (3.47%) Developer
19 60 (2.97%) Service Desk Analyst
20 59 (2.92%) Senior Manager
Libraries, Frameworks & Software Standards
1 52 (2.57%) Web Services
2 49 (2.43%) HTML
3 44 (2.18%) CSS
4 31 (1.53%) AngularJS
5 29 (1.44%) Twitter Bootstrap
6 25 (1.24%) J2EE
6 25 (1.24%) Java EE
6 25 (1.24%) Spring
7 21 (1.04%) XML
8 20 (0.99%) SOAP
9 19 (0.94%) ARM Templates
10 14 (0.69%) EDI
10 14 (0.69%) REST
11 13 (0.64%) .NET
12 12 (0.59%) JSON
13 11 (0.54%) LDAP
14 10 (0.50%) Ajax
15 8 (0.40%) FIX Protocol
16 6 (0.30%) Middleware
17 5 (0.25%) Node.js
Miscellaneous
1 176 (8.71%) Management Information System
2 104 (5.15%) Self-Motivation
3 81 (4.01%) Data Centre
4 78 (3.86%) CMDB
5 66 (3.27%) Driving Licence
6 53 (2.62%) Public Cloud
7 51 (2.52%) Product Ownership
8 44 (2.18%) Onboarding
9 40 (1.98%) NHS
10 31 (1.53%) Housing Association
11 30 (1.49%) Legacy Systems
12 29 (1.44%) Enterprise Software
13 28 (1.39%) Hybrid Cloud
13 28 (1.39%) Reinsurance
14 26 (1.29%) Operational Technology
15 21 (1.04%) PKI
16 20 (0.99%) Cloud Native
16 20 (0.99%) Replication
16 20 (0.99%) Virtual Team
17 13 (0.64%) Linux Command Line
Operating Systems
1 458 (22.67%) Windows
2 153 (7.57%) Windows Server
3 137 (6.78%) Windows 10
4 111 (5.50%) Linux
5 60 (2.97%) Windows Server 2019
6 51 (2.52%) Windows Server 2016
7 43 (2.13%) Android
7 43 (2.13%) Apple iOS
8 38 (1.88%) Mac OS
9 37 (1.83%) Unix
10 32 (1.58%) Windows 7
11 25 (1.24%) Windows Server 2012
12 12 (0.59%) Windows NT
13 11 (0.54%) CentOS
14 10 (0.50%) Windows Server 2008
15 6 (0.30%) Mac OS X
15 6 (0.30%) Windows Server 2003
16 4 (0.20%) Red Hat Enterprise Linux
16 4 (0.20%) Rocky
17 3 (0.15%) Amazon Linux
Processes & Methodologies
1 1,083 (53.61%) ITIL
2 867 (42.92%) ITSM
3 531 (26.29%) Problem-Solving
4 471 (23.32%) Service Delivery
5 423 (20.94%) Customer Service
6 334 (16.53%) Change Management
7 312 (15.45%) Incident Management
8 271 (13.42%) Continuous Improvement
9 254 (12.57%) Problem Management
10 228 (11.29%) Coaching
11 213 (10.54%) Mentoring
12 208 (10.30%) Project Management
13 198 (9.80%) Stakeholder Management
14 192 (9.50%) Agile
15 151 (7.48%) Cybersecurity
16 145 (7.18%) DevOps
17 142 (7.03%) Infrastructure Engineering
18 133 (6.58%) Actionable Insight
19 126 (6.24%) Business Development
20 118 (5.84%) Roadmaps
Programming Languages
1 139 (6.88%) SQL
2 91 (4.50%) PowerShell
3 68 (3.37%) JavaScript
4 60 (2.97%) C#
5 53 (2.62%) Java
6 31 (1.53%) Python
7 26 (1.29%) Shell Script
8 25 (1.24%) VB
9 23 (1.14%) Bash
10 18 (0.89%) Bicep
10 18 (0.89%) VBScript
11 10 (0.50%) RPG
11 10 (0.50%) Swift
12 7 (0.35%) T-SQL
13 5 (0.25%) Groovy
13 5 (0.25%) Perl
14 4 (0.20%) ABAP
14 4 (0.20%) C
14 4 (0.20%) PL/SQL
15 2 (0.099%) R
Qualifications
1 342 (16.93%) Degree
2 330 (16.34%) Security Cleared
3 255 (12.62%) SC Cleared
4 97 (4.80%) ITIL Certification
5 82 (4.06%) DV Cleared
6 73 (3.61%) ACCA
7 70 (3.47%) Microsoft Certification
8 63 (3.12%) ITIL Foundation Certificate
9 36 (1.78%) A+ Certification
10 33 (1.63%) DBS Check
10 33 (1.63%) PMI Certification
11 31 (1.53%) Cisco Certification
12 28 (1.39%) Computer Science Degree
13 26 (1.29%) CCNA
14 25 (1.24%) CISSP
14 25 (1.24%) PMP
15 24 (1.19%) Azure Certification
16 23 (1.14%) BPSS Clearance
17 22 (1.09%) CISM
18 20 (0.99%) AWS Certification
Quality Assurance & Compliance
1 252 (12.48%) SLA
2 73 (3.61%) GAAP
3 72 (3.56%) IFRS
4 54 (2.67%) ISO/IEC 27001
5 51 (2.52%) QA
6 46 (2.28%) GDPR
7 35 (1.73%) COBIT
8 31 (1.53%) Cyber Essentials
9 26 (1.29%) Sarbanes-Oxley
10 24 (1.19%) Accessibility
11 19 (0.94%) Data Quality
12 18 (0.89%) ISO/IEC 20000
12 18 (0.89%) NIST
13 14 (0.69%) PCI DSS
14 11 (0.54%) HIPAA
15 6 (0.30%) Cyber Essentials PLUS
15 6 (0.30%) GRC
15 6 (0.30%) ISO 9001
15 6 (0.30%) PMO
16 4 (0.20%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 399 (19.75%) Active Directory
2 72 (3.56%) VMware Infrastructure
3 38 (1.88%) Hyper-V
4 31 (1.53%) Firmware
5 28 (1.39%) Virtual Desktop
6 24 (1.19%) VMware ESXi
7 23 (1.14%) Docker
8 19 (0.94%) Virtual Machines
9 13 (0.64%) vSphere
10 11 (0.54%) IAG
11 10 (0.50%) Terminal Services
12 9 (0.45%) Microsoft App-V
13 7 (0.35%) VMware Workstation
14 4 (0.20%) XenDesktop
15 3 (0.15%) Virtual Servers
16 2 (0.099%) Oracle RAC
16 2 (0.099%) XenApp
17 1 (0.050%) Microsoft Virtual Server
17 1 (0.050%) Veritas Cluster Server
Systems Management
1 133 (6.58%) SCCM
2 120 (5.94%) Microsoft Intune
3 55 (2.72%) SCOM
4 52 (2.57%) Terraform
5 45 (2.23%) WSUS
6 36 (1.78%) Kubernetes
7 34 (1.68%) Single Sign-On
8 33 (1.63%) Ansible
9 32 (1.58%) OpenView
10 28 (1.39%) Active Directory Federation Services
11 25 (1.24%) OpenSSO
12 15 (0.74%) vCenter Server
13 13 (0.64%) NetBackup
14 12 (0.59%) Sysprep
15 11 (0.54%) Jamf Pro
15 11 (0.54%) Nagios
16 10 (0.50%) EMC NetWorker
17 8 (0.40%) Grafana
18 7 (0.35%) Microsoft Clustering
18 7 (0.35%) Progress Chef
Vendors
1 634 (31.39%) Microsoft
2 299 (14.80%) ServiceNow
3 117 (5.79%) VMware
4 99 (4.90%) Remedy
5 74 (3.66%) CA
6 67 (3.32%) BMC
7 63 (3.12%) HP
8 61 (3.02%) Cisco
9 59 (2.92%) Google
10 57 (2.82%) Citrix
10 57 (2.82%) Oracle
11 45 (2.23%) Apple
12 30 (1.49%) SAP
13 28 (1.39%) IBM
13 28 (1.39%) Veeam
14 26 (1.29%) Dell
14 26 (1.29%) Meraki
15 25 (1.24%) Salesforce
15 25 (1.24%) SolarWinds
16 21 (1.04%) Snow