Service Management Jobs in the East of England

Service Management
England > East of England

The following table provides summary statistics for permanent job vacancies advertised in the East of England with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 1 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
1 Jun 2024
Same period 2023 Same period 2022
Rank 142 125 98
Rank change year-on-year -17 -27 +22
Permanent jobs citing Service Management 84 102 223
As % of all permanent jobs advertised in the East of England 1.29% 2.11% 3.22%
As % of the Processes & Methodologies category 1.65% 2.24% 3.39%
Number of salaries quoted 55 62 143
10th Percentile £29,000 £29,000 £28,500
25th Percentile £31,125 £30,000 £30,500
Median annual salary (50th Percentile) £37,500 £36,500 £53,000
Median % change year-on-year +2.74% -31.13% +7.39%
75th Percentile £53,125 £61,250 £65,000
90th Percentile £80,000 £67,375 £77,500
England median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% -

All Process and Methodology Skills
East of England

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East of England with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 5,094 4,555 6,578
As % of all permanent jobs advertised in the East of England 78.19% 94.37% 95.07%
Number of salaries quoted 3,809 2,041 2,773
10th Percentile £26,000 £26,750 £28,000
25th Percentile £32,500 £38,000 £36,250
Median annual salary (50th Percentile) £50,000 £55,000 £50,000
Median % change year-on-year -9.09% +10.00% -
75th Percentile £65,000 £67,500 £65,250
90th Percentile £77,500 £80,000 £78,500
England median annual salary £55,000 £62,500 £60,000
% change year-on-year -12.00% +4.17% +9.09%

Service Management
Job Vacancy Trend in the East of England

Job postings citing Service Management as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for Service Management in the East of England

Service Management
Salary Trend in the East of England

3-month moving average salary quoted in jobs citing Service Management in the East of England.

Salary trend for Service Management in the East of England

Service Management
Salary Histogram in the East of England

Salary distribution for jobs citing Service Management in the East of England over the 6 months to 1 June 2024.

Salary histogram for Service Management in the East of England

Service Management
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the East of England region over the 6 months to 1 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Cambridgeshire +22 37 £32,500 +8.33% 6
Hertfordshire -21 17 £50,000 -11.89% 12
Bedfordshire +39 13 £31,000 -8.82% 2
Essex -6 7 £32,000 -42.55% 1
Suffolk -15 5 £50,000 +61.29%
Norfolk -34 5 £60,000 +20.00%
Service Management
England

Service Management
Co-occurring Skills and Capabilities in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (10.71%) Microsoft Exchange
2 4 (4.76%) SharePoint
3 2 (2.38%) Skype for Business
Applications
1 23 (27.38%) Microsoft Excel
2 8 (9.52%) MS Visio
3 7 (8.33%) Microsoft Office
3 7 (8.33%) Microsoft PowerPoint
3 7 (8.33%) Microsoft Project
Cloud Services
1 20 (23.81%) Microsoft 365
2 8 (9.52%) Azure
3 5 (5.95%) Power Platform
4 4 (4.76%) OneDrive
4 4 (4.76%) SaaS
5 3 (3.57%) Google Sheets
5 3 (3.57%) WhatsApp
6 2 (2.38%) Entra ID
6 2 (2.38%) IaaS
6 2 (2.38%) Mimecast
6 2 (2.38%) Nutanix
6 2 (2.38%) PaaS
7 1 (1.19%) AWS
7 1 (1.19%) Azure DevOps
7 1 (1.19%) Cloud Computing
7 1 (1.19%) Power Automate
7 1 (1.19%) PowerApps
Communications & Networking
1 7 (8.33%) Firewall
2 5 (5.95%) DHCP
2 5 (5.95%) DNS
3 4 (4.76%) TCP/IP
3 4 (4.76%) VPN
4 2 (2.38%) SAN
4 2 (2.38%) Skype
4 2 (2.38%) WebEx
5 1 (1.19%) Cisco ISE
5 1 (1.19%) LAN
5 1 (1.19%) Network Security
5 1 (1.19%) WAN
Database & Business Intelligence
1 5 (5.95%) Power BI
2 4 (4.76%) Geospatial Data
3 3 (3.57%) GIS
4 2 (2.38%) Crystal Reports
4 2 (2.38%) Oracle Database
4 2 (2.38%) Oracle Database 12c
5 1 (1.19%) Data Vault
5 1 (1.19%) RDBMS
5 1 (1.19%) Relational Database
5 1 (1.19%) SQL Server
Development Applications
1 1 (1.19%) JIRA
General
1 45 (53.57%) Social Skills
2 22 (26.19%) Analytical Skills
3 17 (20.24%) Finance
4 9 (10.71%) Agriculture
5 8 (9.52%) Telecoms
6 7 (8.33%) French Language
6 7 (8.33%) German Language
6 7 (8.33%) Presentation Skills
7 5 (5.95%) Organisational Skills
8 3 (3.57%) Back Office
8 3 (3.57%) Influencing Skills
8 3 (3.57%) Law
8 3 (3.57%) Retail
9 2 (2.38%) Aerospace
9 2 (2.38%) Inclusion and Diversity
10 1 (1.19%) Billing
10 1 (1.19%) Pharmaceutical
10 1 (1.19%) Public Sector
Job Titles
1 13 (15.48%) IT Support
2 12 (14.29%) IT Manager
2 12 (14.29%) Lead
3 8 (9.52%) Analyst
3 8 (9.52%) Project Manager
3 8 (9.52%) Service Desk Team Leader
3 8 (9.52%) Service Manager
3 8 (9.52%) Team Leader
3 8 (9.52%) Telecoms Manager
3 8 (9.52%) Telecoms Project Manager
4 7 (8.33%) IT Analyst
4 7 (8.33%) IT Services Manager
4 7 (8.33%) Service Design Specialist
4 7 (8.33%) Service Transition Specialist
5 6 (7.14%) Development Manager
5 6 (7.14%) IT Support Analyst
6 5 (5.95%) Support Analyst
7 4 (4.76%) IT Technical Manager
7 4 (4.76%) Service Management Team Leader
7 4 (4.76%) Technical Manager
Miscellaneous
1 12 (14.29%) Management Information System
2 8 (9.52%) Data Centre
3 7 (8.33%) Self-Motivation
3 7 (8.33%) Virtual Team
4 4 (4.76%) Onboarding
4 4 (4.76%) Smartphone
5 2 (2.38%) Driving Licence
5 2 (2.38%) Product Ownership
5 2 (2.38%) Team-Oriented Environment
6 1 (1.19%) Public Cloud
6 1 (1.19%) Security Posture
Operating Systems
1 17 (20.24%) Windows
2 8 (9.52%) Windows Server
3 6 (7.14%) Windows 10
4 2 (2.38%) Linux
4 2 (2.38%) Mac OS
4 2 (2.38%) Mac OS X
4 2 (2.38%) Unix
4 2 (2.38%) Windows 7
4 2 (2.38%) Windows Server 2003
4 2 (2.38%) Windows Server 2019
Processes & Methodologies
1 56 (66.67%) ITIL
2 47 (55.95%) Problem-Solving
3 44 (52.38%) ITSM
4 19 (22.62%) Service Delivery
5 17 (20.24%) Incident Management
6 14 (16.67%) Change Management
7 12 (14.29%) Customer Service
8 11 (13.10%) Stakeholder Management
9 10 (11.90%) Customer Requirements
9 10 (11.90%) Presales
9 10 (11.90%) Project Management
9 10 (11.90%) Time Management
10 9 (10.71%) Creative Thinking
11 8 (9.52%) Agile
11 8 (9.52%) Planning and Forecasting
11 8 (9.52%) Project Planning
11 8 (9.52%) Service Design
12 7 (8.33%) Customer Engagement
12 7 (8.33%) Matrix Management
12 7 (8.33%) PRINCE2
Programming Languages
1 7 (8.33%) SQL
2 3 (3.57%) PowerShell
3 2 (2.38%) PL/SQL
Qualifications
1 21 (25.00%) Degree
2 7 (8.33%) ITIL Certification
2 7 (8.33%) Microsoft Certification
2 7 (8.33%) PRINCE2 Practitioner
3 4 (4.76%) ITIL Foundation Certificate
4 2 (2.38%) A+ Certification
4 2 (2.38%) Computer Science Degree
4 2 (2.38%) MCSE
5 1 (1.19%) Master's Degree
5 1 (1.19%) SC Cleared
5 1 (1.19%) Security Cleared
Quality Assurance & Compliance
1 19 (22.62%) SLA
2 4 (4.76%) ISO/IEC 27001
2 4 (4.76%) QA
3 2 (2.38%) GDPR
3 2 (2.38%) ISO/IEC 20000
4 1 (1.19%) GxP
4 1 (1.19%) SOC 2
System Software
1 13 (15.48%) Active Directory
2 4 (4.76%) vSphere
3 3 (3.57%) VMware Infrastructure
Systems Management
1 8 (9.52%) SCCM
2 6 (7.14%) Microsoft Intune
3 3 (3.57%) WSUS
4 2 (2.38%) Aspera SmartTrack
4 2 (2.38%) NetCrunch
4 2 (2.38%) SCOM
4 2 (2.38%) Single Sign-On
5 1 (1.19%) Active Directory Federation Services
5 1 (1.19%) DatAdvantage
5 1 (1.19%) QRadar
5 1 (1.19%) Stealthwatch
5 1 (1.19%) Symantec Endpoint Protection
5 1 (1.19%) vCenter Server
Vendors
1 37 (44.05%) Microsoft
2 7 (8.33%) Computacenter
3 6 (7.14%) ServiceNow
4 5 (5.95%) Cisco
4 5 (5.95%) VMware
5 4 (4.76%) Apple
6 3 (3.57%) Google
7 2 (2.38%) F5
7 2 (2.38%) IFS
7 2 (2.38%) Infoblox
7 2 (2.38%) Ivanti
7 2 (2.38%) Oracle
7 2 (2.38%) Palo Alto
7 2 (2.38%) Red Hat
7 2 (2.38%) Snow
7 2 (2.38%) Splunk
8 1 (1.19%) Qualys
8 1 (1.19%) Symantec
8 1 (1.19%) Varonis