Support Engineer Jobs

Support Engineer
UK

The median Support Engineer salary in the UK is £32,500 per year according to job vacancies posted during the 6 months to 9 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 Jun 2024
Same period 2023 Same period 2022
Rank 95 153 279
Rank change year-on-year +58 +126 -101
Permanent jobs requiring a Support Engineer 2,855 2,223 2,519
As % of all permanent jobs advertised in the UK 2.63% 2.39% 1.47%
As % of the Job Titles category 2.78% 2.62% 1.53%
Number of salaries quoted 2,445 1,787 2,177
10th Percentile £24,240 £25,699 £24,500
25th Percentile £26,750 £27,750 £27,500
Median annual salary (50th Percentile) £32,500 £33,500 £34,000
Median % change year-on-year -2.99% -1.47% -
75th Percentile £41,500 £40,375 £45,000
90th Percentile £51,250 £52,000 £58,750
UK excluding London median annual salary £32,000 £32,000 £31,500
% change year-on-year - +1.59% -

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 102,753 84,908 164,946
% of permanent jobs with a recognized job title 94.75% 91.21% 95.96%
Number of salaries quoted 72,538 55,143 85,388
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,524 £45,000 £42,750
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £70,000 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,500 £50,296
% change year-on-year -6.54% +6.37% +5.89%

Support Engineer
Job Vacancy Trend

Job postings that featured Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Engineer in the UK

Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing Support Engineer.

Salary trend for Support Engineer in the UK

Support Engineer
Salary Histogram

Salary distribution for jobs citing Support Engineer over the 6 months to 9 June 2024.

Salary histogram for Support Engineer in the UK

Support Engineer
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the UK over the 6 months to 9 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +55 2,627 £32,500 -2.99% 575
UK excluding London +47 2,406 £32,000 - 536
South East +23 664 £35,000 +11.11% 170
Work from Home +33 614 £35,500 +1.43% 151
Midlands +69 501 £30,000 +1.69% 73
North of England +46 440 £30,000 -4.47% 101
London -21 410 £40,000 +6.67% 86
South West +21 376 £32,500 +1.56% 74
West Midlands +77 286 £30,500 -6.15% 32
East of England +30 235 £32,000 +0.22% 65
East Midlands +37 211 £30,000 +9.09% 41
North West +14 192 £28,000 -8.77% 53
Yorkshire +58 178 £31,500 +3.28% 35
Scotland -46 89 £28,500 -13.64% 49
North East +31 70 £32,500 -5.80% 14
Wales +38 58 £27,500 -8.33% 7
Northern Ireland +29 32 £35,000 -6.67% 14
Isle of Man - 12 £43,750 -

Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 9 June 2024, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Engineer in the job title.

1 1,456 (51.00%) Windows
2 1,292 (45.25%) Microsoft
3 1,163 (40.74%) Microsoft 365
4 1,025 (35.90%) Active Directory
5 823 (28.83%) Social Skills
6 821 (28.76%) Azure
7 625 (21.89%) Windows Server
8 609 (21.33%) Problem-Solving
9 558 (19.54%) Customer Service
10 482 (16.88%) Firewall
11 458 (16.04%) VMware
12 457 (16.01%) ITIL
13 422 (14.78%) Microsoft Exchange
14 416 (14.57%) Degree
15 401 (14.05%) Windows 10
16 373 (13.06%) Microsoft Office
17 345 (12.08%) SharePoint
18 340 (11.91%) Linux
19 325 (11.38%) VMware Infrastructure
20 323 (11.31%) SQL
21 318 (11.14%) Microsoft Intune
22 317 (11.10%) Hyper-V
23 311 (10.89%) Finance
24 308 (10.79%) Entra ID
25 299 (10.47%) Driving Licence
25 299 (10.47%) Cisco
26 255 (8.93%) DNS
27 254 (8.90%) Microsoft Certification
28 216 (7.57%) SLA
28 216 (7.57%) SQL Server

Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 422 (14.78%) Microsoft Exchange
2 345 (12.08%) SharePoint
3 32 (1.12%) IIS
4 30 (1.05%) Skype for Business
5 26 (0.91%) Confluence
6 25 (0.88%) Exchange Server 2013
7 24 (0.84%) Apache
8 22 (0.77%) Exchange Server 2010
9 16 (0.56%) SharePoint 2010
9 16 (0.56%) SharePoint 2013
10 14 (0.49%) Exchange Server 2007
11 11 (0.39%) Tomcat
12 9 (0.32%) CMS
12 9 (0.32%) WebSphere
13 6 (0.21%) Exchange Server 2000
14 5 (0.18%) WordPress
15 4 (0.14%) IBM Domino
15 4 (0.14%) JBoss
15 4 (0.14%) Jupyter
15 4 (0.14%) SAS
Applications
1 373 (13.06%) Microsoft Office
2 100 (3.50%) Microsoft Excel
3 41 (1.44%) Microsoft PowerPoint
4 7 (0.25%) Spreadsheet
5 4 (0.14%) Microsoft Project
6 3 (0.11%) InfoPath
6 3 (0.11%) SPSS
6 3 (0.11%) Trello
7 2 (0.070%) AutoCAD
7 2 (0.070%) MS Visio
7 2 (0.070%) Revit
Business Applications
1 10 (0.35%) Dynamics CRM
2 5 (0.18%) Sage X3
2 5 (0.18%) Salesforce CRM
3 3 (0.11%) Eikon
4 2 (0.070%) Oracle Receivables
5 1 (0.035%) Dynamics AX
5 1 (0.035%) Dynamics NAV
5 1 (0.035%) Elite 3E
5 1 (0.035%) Endur
5 1 (0.035%) Findur
5 1 (0.035%) JDE EnterpriseOne
5 1 (0.035%) Remedy ITSM
Cloud Services
1 1,163 (40.74%) Microsoft 365
2 821 (28.76%) Azure
3 308 (10.79%) Entra ID
4 154 (5.39%) AWS
5 137 (4.80%) OneDrive
6 60 (2.10%) SaaS
7 50 (1.75%) GCP
8 39 (1.37%) Dynamics 365
9 36 (1.26%) Mimecast
10 35 (1.23%) Google Workspace
10 35 (1.23%) IaaS
11 32 (1.12%) Power Platform
12 22 (0.77%) PaaS
12 22 (0.77%) WhatsApp
13 12 (0.42%) Cloud Computing
14 10 (0.35%) Azure Sentinel
14 10 (0.35%) Power Automate
15 9 (0.32%) Amazon EC2
15 9 (0.32%) PowerApps
15 9 (0.32%) Serverless
Communications & Networking
1 482 (16.88%) Firewall
2 255 (8.93%) DNS
3 194 (6.80%) Wi-Fi
4 182 (6.37%) DHCP
5 179 (6.27%) WAN
6 175 (6.13%) VPN
7 168 (5.88%) TCP/IP
8 162 (5.67%) LAN
9 140 (4.90%) Internet
10 139 (4.87%) Wireless
11 131 (4.59%) VoIP
12 122 (4.27%) Network Security
13 117 (4.10%) SAN
14 116 (4.06%) VLAN
15 79 (2.77%) WLAN
16 74 (2.59%) Remote Desktop
17 34 (1.19%) Skype
18 31 (1.09%) Cisco IOS
19 27 (0.95%) PBX
20 26 (0.91%) NAS
Database & Business Intelligence
1 216 (7.57%) SQL Server
2 67 (2.35%) MySQL
3 55 (1.93%) Amazon RDS
4 38 (1.33%) PostgreSQL
5 22 (0.77%) MongoDB
6 19 (0.67%) Relational Database
7 11 (0.39%) Power BI
8 10 (0.35%) DB2
8 10 (0.35%) MariaDB
9 7 (0.25%) Oracle Database
10 5 (0.18%) Pentaho
10 5 (0.18%) SQL Server Analysis Services
10 5 (0.18%) SQL Server Reporting Services
11 4 (0.14%) Azure SQL Database
11 4 (0.14%) GIS
11 4 (0.14%) Metabase
11 4 (0.14%) SQL Server Integration Services
12 3 (0.11%) Big Data
12 3 (0.11%) Data Lake
12 3 (0.11%) EDRMS
Development Applications
1 80 (2.80%) JIRA
2 15 (0.53%) Bitbucket
3 14 (0.49%) Eclipse
4 11 (0.39%) Jenkins
5 10 (0.35%) Git
6 9 (0.32%) Visual Studio
7 5 (0.18%) IBM UrbanCode
8 4 (0.14%) GitLab
8 4 (0.14%) Visual Studio Code
9 3 (0.11%) MSI
10 2 (0.070%) HP UFT
10 2 (0.070%) Hudson
10 2 (0.070%) IntelliJ
10 2 (0.070%) JMeter
10 2 (0.070%) LoadRunner
10 2 (0.070%) MSTest
10 2 (0.070%) Octopus Deploy
10 2 (0.070%) Selenium
10 2 (0.070%) Team Foundation Server
10 2 (0.070%) TeamCity
General
1 823 (28.83%) Social Skills
2 311 (10.89%) Finance
3 208 (7.29%) Analytical Skills
4 171 (5.99%) Telecoms
5 140 (4.90%) Manufacturing
6 131 (4.59%) Organisational Skills
7 93 (3.26%) Law
8 58 (2.03%) Documentation Skills
8 58 (2.03%) Inclusion and Diversity
9 55 (1.93%) Public Sector
10 54 (1.89%) Electronics
11 53 (1.86%) Retail
12 47 (1.65%) Marketing
13 45 (1.58%) Legal
14 40 (1.40%) Automotive
15 35 (1.23%) Banking
16 32 (1.12%) Pharmaceutical
17 29 (1.02%) Military
18 25 (0.88%) Games
19 15 (0.53%) Back Office
Libraries, Frameworks & Software Standards
1 64 (2.24%) .NET
2 50 (1.75%) REST
3 47 (1.65%) Web Services
4 42 (1.47%) SOAP
5 40 (1.40%) CSS
6 39 (1.37%) HTML
7 26 (0.91%) XML
8 13 (0.46%) Ajax
8 13 (0.46%) AngularJS
8 13 (0.46%) JDBC
8 13 (0.46%) ODBC
8 13 (0.46%) XHTML
9 12 (0.42%) JSON
10 10 (0.35%) Kafka
10 10 (0.35%) LDAP
11 9 (0.32%) .NET Framework
11 9 (0.32%) ASP.NET
11 9 (0.32%) LAPP Stack
12 8 (0.28%) HTML5
13 7 (0.25%) React
Miscellaneous
1 299 (10.47%) Driving Licence
2 133 (4.66%) Onboarding
3 86 (3.01%) Self-Motivation
4 63 (2.21%) Data Centre
5 58 (2.03%) Management Information System
6 57 (2.00%) Replication
7 53 (1.86%) Clustering
8 40 (1.40%) Video Conferencing
9 38 (1.33%) Smartphone
10 32 (1.12%) EPoS
10 32 (1.12%) Fat Client
10 32 (1.12%) Thin Client
11 31 (1.09%) Enterprise Storage
12 29 (1.02%) CCTV
12 29 (1.02%) Enterprise Software
13 22 (0.77%) Public Cloud
14 19 (0.67%) Client/Server
14 19 (0.67%) iPhone
15 18 (0.63%) iPad
16 17 (0.60%) Foreign Exchange (FX)
Operating Systems
1 1,456 (51.00%) Windows
2 625 (21.89%) Windows Server
3 401 (14.05%) Windows 10
4 340 (11.91%) Linux
5 142 (4.97%) Mac OS
6 131 (4.59%) Windows Server 2012
7 93 (3.26%) Windows Server 2016
8 80 (2.80%) Windows 7
8 80 (2.80%) Windows Server 2019
9 73 (2.56%) Android
10 67 (2.35%) Apple iOS
11 44 (1.54%) Unix
12 42 (1.47%) Windows Server 2008
13 35 (1.23%) AIX
14 32 (1.12%) Mac OS X
15 28 (0.98%) CentOS
16 18 (0.63%) Ubuntu
16 18 (0.63%) Windows 8
17 12 (0.42%) Debian
18 11 (0.39%) VMS
Processes & Methodologies
1 609 (21.33%) Problem-Solving
2 558 (19.54%) Customer Service
3 457 (16.01%) ITIL
4 210 (7.36%) Infrastructure Engineering
5 157 (5.50%) Mentoring
6 155 (5.43%) Computer Science
7 134 (4.69%) Asset Management
8 113 (3.96%) Cybersecurity
9 106 (3.71%) Incident Management
10 101 (3.54%) Continuous Improvement
11 100 (3.50%) Service Delivery
12 97 (3.40%) Customer Experience
13 93 (3.26%) Network Management
14 89 (3.12%) Time Management
15 88 (3.08%) Service Management
16 83 (2.91%) Customer Requirements
17 78 (2.73%) Agile
18 68 (2.38%) IT Asset Management
19 66 (2.31%) ITSM
19 66 (2.31%) Project Delivery
Programming Languages
1 323 (11.31%) SQL
2 168 (5.88%) PowerShell
3 81 (2.84%) C#
4 73 (2.56%) Java
5 68 (2.38%) Python
6 43 (1.51%) VB
7 37 (1.30%) JavaScript
8 30 (1.05%) Bash
8 30 (1.05%) C
8 30 (1.05%) C++
9 24 (0.84%) T-SQL
10 14 (0.49%) ActionScript
10 14 (0.49%) Perl
11 12 (0.42%) PL/SQL
12 9 (0.32%) Shell Script
13 8 (0.28%) PHP
14 7 (0.25%) XPath
15 5 (0.18%) Groovy
15 5 (0.18%) VBA
16 4 (0.14%) VBScript
Qualifications
1 416 (14.57%) Degree
2 254 (8.90%) Microsoft Certification
3 180 (6.30%) Security Cleared
4 149 (5.22%) Cisco Certification
5 146 (5.11%) CCNA
6 133 (4.66%) Computer Science Degree
7 115 (4.03%) MCP
8 111 (3.89%) MCSE
9 94 (3.29%) SC Cleared
10 79 (2.77%) DBS Check
11 78 (2.73%) CCNP
12 68 (2.38%) LPIC
13 52 (1.82%) A+ Certification
14 51 (1.79%) ITIL Certification
15 45 (1.58%) Azure Certification
16 41 (1.44%) DV Cleared
17 37 (1.30%) Network+ Certification
18 34 (1.19%) HNC
18 34 (1.19%) ITIL Foundation Certificate
19 29 (1.02%) Master's Degree
Quality Assurance & Compliance
1 216 (7.57%) SLA
2 60 (2.10%) GDPR
3 21 (0.74%) PCI DSS
4 20 (0.70%) Cyber Essentials
5 16 (0.56%) ISO/IEC 27001
6 7 (0.25%) QA
7 5 (0.18%) Accessibility
8 3 (0.11%) ISO 9001
9 2 (0.070%) ISO 14001
9 2 (0.070%) NIST
10 1 (0.035%) Cyber Essentials PLUS
10 1 (0.035%) GxP
System Software
1 1,025 (35.90%) Active Directory
2 325 (11.38%) VMware Infrastructure
3 317 (11.10%) Hyper-V
4 79 (2.77%) VMware ESXi
5 51 (1.79%) vSphere
6 43 (1.51%) XenApp
7 28 (0.98%) Virtual Desktop
8 27 (0.95%) XenDesktop
9 23 (0.81%) KVM
10 22 (0.77%) Virtual Machines
11 18 (0.63%) Firmware
12 16 (0.56%) Terminal Services
13 13 (0.46%) OpenSSH
14 12 (0.42%) Docker
15 7 (0.25%) NFS
15 7 (0.25%) VMware Workstation
16 6 (0.21%) Virtual Servers
16 6 (0.21%) VMware NSX
17 4 (0.14%) Citrix Hypervisor
18 2 (0.070%) pfSense
Systems Management
1 318 (11.14%) Microsoft Intune
2 163 (5.71%) SCCM
3 33 (1.16%) Jamf Pro
3 33 (1.16%) vCenter Server
4 19 (0.67%) Backup Exec
4 19 (0.67%) NetBackup
5 14 (0.49%) Cisco CUCM
6 13 (0.46%) IBM BigFix
6 13 (0.46%) PowerCLI
6 13 (0.46%) ServiceCenter
6 13 (0.46%) WMI
7 12 (0.42%) Autotask
8 11 (0.39%) Failover Clustering
9 10 (0.35%) Kubernetes
9 10 (0.35%) Terraform
10 9 (0.32%) Grafana
11 8 (0.28%) Ansible
11 8 (0.28%) Microsoft Data Protection Manager
11 8 (0.28%) SCDPM
11 8 (0.28%) WSUS
Vendors
1 1,292 (45.25%) Microsoft
2 458 (16.04%) VMware
3 299 (10.47%) Cisco
4 202 (7.08%) Citrix
5 137 (4.80%) Apple
6 122 (4.27%) Veeam
7 100 (3.50%) HP
8 84 (2.94%) Dell
9 82 (2.87%) Oracle
10 72 (2.52%) Google
11 67 (2.35%) Sophos
12 56 (1.96%) Meraki
13 46 (1.61%) ServiceNow
14 40 (1.40%) IBM
15 34 (1.19%) ConnectWise
15 34 (1.19%) SAP
16 32 (1.12%) Draytek
16 32 (1.12%) Fortinet
17 30 (1.05%) Palo Alto
18 26 (0.91%) SolarWinds