IT Support Jobs

IT Support
UK

The median IT Support salary in the UK is £28,500 per year according to job vacancies posted during the 6 months to 9 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 Jun 2024
Same period 2023 Same period 2022
Rank 83 149 315
Rank change year-on-year +66 +166 -61
Permanent jobs requiring an IT Support 3,319 2,253 2,217
As % of all permanent jobs advertised in the UK 3.06% 2.42% 1.29%
As % of the Job Titles category 3.23% 2.65% 1.34%
Number of salaries quoted 2,784 1,309 1,914
10th Percentile £21,250 £23,000 £20,600
25th Percentile £24,500 £26,250 £23,500
Median annual salary (50th Percentile) £28,500 £31,250 £29,000
Median % change year-on-year -8.80% +7.76% -
75th Percentile £34,500 £37,500 £36,000
90th Percentile £42,500 £46,250 £48,750
UK excluding London median annual salary £28,000 £29,375 £27,500
% change year-on-year -4.68% +6.82% -

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 102,753 84,908 164,946
% of permanent jobs with a recognized job title 94.75% 91.21% 95.96%
Number of salaries quoted 72,538 55,143 85,388
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,524 £45,000 £42,750
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £70,000 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,500 £50,296
% change year-on-year -6.54% +6.37% +5.89%

IT Support
Job Vacancy Trend

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support in the UK

IT Support
Salary Trend

3-month moving average salary quoted in jobs citing IT Support.

Salary trend for IT Support in the UK

IT Support
Salary Histogram

Salary distribution for jobs citing IT Support over the 6 months to 9 June 2024.

Salary histogram for IT Support in the UK

IT Support
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the UK over the 6 months to 9 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +77 3,080 £28,611 -9.17% 452
UK excluding London +49 2,868 £28,000 -4.68% 426
South East +89 683 £29,500 -1.67% 107
North of England +64 650 £27,500 -1.79% 110
Midlands +84 620 £27,000 -1.82% 75
Work from Home +81 581 £30,481 -4.75% 97
East of England +37 396 £27,500 -5.17% 47
London -6 395 £35,000 - 49
West Midlands +87 346 £27,500 - 31
South West -16 336 £28,000 -9.68% 60
North West +32 298 £27,500 +7.84% 53
Yorkshire +88 267 £27,500 -5.98% 39
East Midlands +54 264 £26,000 -5.45% 44
Scotland -93 107 £27,500 -2.65% 29
North East +36 85 £32,500 -5.80% 20
Wales +51 71 £27,500 -8.33% 9
Northern Ireland +16 6 £30,000 -11.11% 8

IT Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 9 June 2024, IT Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support in the job title.

1 1,668 (50.26%) Windows
2 1,584 (47.73%) Microsoft
3 1,544 (46.52%) Microsoft 365
4 1,197 (36.07%) Active Directory
5 1,058 (31.88%) Social Skills
6 846 (25.49%) Customer Service
7 739 (22.27%) Azure
8 727 (21.90%) Problem-Solving
9 646 (19.46%) Windows Server
10 580 (17.48%) Windows 10
11 511 (15.40%) Microsoft Office
12 509 (15.34%) Microsoft Exchange
13 484 (14.58%) ITIL
14 442 (13.32%) Firewall
15 378 (11.39%) Degree
16 346 (10.42%) VMware
17 343 (10.33%) Driving Licence
18 303 (9.13%) SharePoint
19 292 (8.80%) Entra ID
20 283 (8.53%) Cisco
21 264 (7.95%) DNS
22 246 (7.41%) Linux
23 244 (7.35%) Microsoft Intune
24 243 (7.32%) Microsoft Certification
25 240 (7.23%) VMware Infrastructure
26 239 (7.20%) Hyper-V
27 229 (6.90%) DHCP
28 224 (6.75%) Wireless
29 202 (6.09%) WAN
30 198 (5.97%) Citrix

IT Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 509 (15.34%) Microsoft Exchange
2 303 (9.13%) SharePoint
3 28 (0.84%) Exchange Server 2013
4 22 (0.66%) Skype for Business
5 17 (0.51%) Confluence
5 17 (0.51%) Exchange Server 2010
6 15 (0.45%) Exchange Server 2007
7 12 (0.36%) IIS
8 7 (0.21%) OpenStack
9 6 (0.18%) Exchange Server 2000
10 4 (0.12%) Jupyter
11 3 (0.090%) SAS
11 3 (0.090%) WordPress
12 2 (0.060%) Apache
12 2 (0.060%) Blackberry Enterprise Server
12 2 (0.060%) CMS
12 2 (0.060%) Exchange Server 2003
12 2 (0.060%) Resin
13 1 (0.030%) Site Server
13 1 (0.030%) Tomcat
Applications
1 511 (15.40%) Microsoft Office
2 88 (2.65%) Microsoft Excel
3 17 (0.51%) Microsoft PowerPoint
4 9 (0.27%) Spreadsheet
5 4 (0.12%) Microsoft Project
6 3 (0.090%) Final Cut Pro
6 3 (0.090%) Pro Tools
6 3 (0.090%) SPSS
7 2 (0.060%) Adobe Creative Suite
8 1 (0.030%) PrintSoft PReS
Business Applications
1 10 (0.30%) Dynamics CRM
2 5 (0.15%) Dynamics GP
2 5 (0.15%) Sage X3
3 3 (0.090%) Carpe Diem
3 3 (0.090%) Dynamics NAV
4 2 (0.060%) Misys Midas
4 2 (0.060%) Oracle Receivables
4 2 (0.060%) Sage 200
5 1 (0.030%) Dynamics AX
5 1 (0.030%) Elite 3E
5 1 (0.030%) Epicor Tropos
5 1 (0.030%) Sage 300 ERP
5 1 (0.030%) SAP Business One
5 1 (0.030%) Visualfiles
Cloud Services
1 1,544 (46.52%) Microsoft 365
2 739 (22.27%) Azure
3 292 (8.80%) Entra ID
4 103 (3.10%) AWS
5 82 (2.47%) OneDrive
6 69 (2.08%) Google Workspace
7 33 (0.99%) Mimecast
8 25 (0.75%) Power Platform
9 23 (0.69%) WhatsApp
10 14 (0.42%) Dynamics 365
11 13 (0.39%) Cloud Computing
12 10 (0.30%) Power Automate
12 10 (0.30%) SaaS
13 9 (0.27%) Amazon EC2
14 7 (0.21%) Nutanix
15 6 (0.18%) Serverless
16 5 (0.15%) ChatGPT
16 5 (0.15%) iTunes
16 5 (0.15%) PowerApps
16 5 (0.15%) Slack
Communications & Networking
1 442 (13.32%) Firewall
2 264 (7.95%) DNS
3 229 (6.90%) DHCP
4 224 (6.75%) Wireless
5 202 (6.09%) WAN
6 189 (5.69%) Wi-Fi
7 177 (5.33%) VPN
8 161 (4.85%) Internet
9 155 (4.67%) TCP/IP
10 151 (4.55%) LAN
11 124 (3.74%) VoIP
12 119 (3.59%) Network Security
13 98 (2.95%) VLAN
14 81 (2.44%) WLAN
15 74 (2.23%) Cisco IOS
16 72 (2.17%) SD-WAN
17 68 (2.05%) SAN
18 62 (1.87%) WebEx
19 44 (1.33%) Remote Desktop
20 25 (0.75%) Skype
Database & Business Intelligence
1 128 (3.86%) SQL Server
2 34 (1.02%) Amazon RDS
3 24 (0.72%) MySQL
4 19 (0.57%) Power BI
5 11 (0.33%) SQL Server Reporting Services
6 8 (0.24%) MariaDB
7 6 (0.18%) PostgreSQL
8 5 (0.15%) DB2
9 4 (0.12%) BusinessObjects
9 4 (0.12%) Metabase
10 3 (0.090%) Big Data
10 3 (0.090%) EDRMS
10 3 (0.090%) Oracle Database
11 2 (0.060%) Amazon QuickSight
11 2 (0.060%) Crystal Reports
11 2 (0.060%) Oracle Reports
11 2 (0.060%) SQL Server Integration Services
12 1 (0.030%) Electronic Patient Records
12 1 (0.030%) Tableau
Development Applications
1 36 (1.08%) JIRA
2 4 (0.12%) Visual Studio Code
3 2 (0.060%) Git
3 2 (0.060%) Hudson
3 2 (0.060%) MSI
3 2 (0.060%) Visual Studio
4 1 (0.030%) Atlassian Bamboo
4 1 (0.030%) Bitbucket
4 1 (0.030%) Jenkins
General
1 1,058 (31.88%) Social Skills
2 183 (5.51%) Finance
3 167 (5.03%) Analytical Skills
4 124 (3.74%) Manufacturing
5 119 (3.59%) Organisational Skills
6 118 (3.56%) Law
7 108 (3.25%) Legal
8 86 (2.59%) Telecoms
9 78 (2.35%) Inclusion and Diversity
10 69 (2.08%) Retail
11 40 (1.21%) Marketing
12 37 (1.11%) Advertising
13 28 (0.84%) Documentation Skills
13 28 (0.84%) Games
13 28 (0.84%) Public Sector
14 24 (0.72%) Banking
15 23 (0.69%) Automotive
16 21 (0.63%) German Language
17 14 (0.42%) Back Office
18 12 (0.36%) Electronics
Libraries, Frameworks & Software Standards
1 13 (0.39%) HTML
2 8 (0.24%) LDAP
3 7 (0.21%) ADSI
3 7 (0.21%) CSS
3 7 (0.21%) OLE
4 6 (0.18%) .NET
4 6 (0.18%) EDI
4 6 (0.18%) X-Windows
5 5 (0.15%) Kafka
6 4 (0.12%) Cocoa
7 3 (0.090%) LAMP
7 3 (0.090%) React
7 3 (0.090%) Software Packaging
8 2 (0.060%) RESTful
8 2 (0.060%) SOAP
8 2 (0.060%) V-Ray
9 1 (0.030%) CodeIgniter
9 1 (0.030%) RESTEasy
9 1 (0.030%) SAML
9 1 (0.030%) XML
Miscellaneous
1 343 (10.33%) Driving Licence
2 147 (4.43%) Self-Motivation
3 124 (3.74%) Onboarding
4 114 (3.43%) Video Conferencing
5 88 (2.65%) Management Information System
6 59 (1.78%) Wiki
7 55 (1.66%) Replication
8 53 (1.60%) Data Centre
9 40 (1.21%) EPoS
10 34 (1.02%) CCTV
11 27 (0.81%) iPad
12 26 (0.78%) Fat Client
12 26 (0.78%) Thin Client
13 25 (0.75%) Enterprise Storage
13 25 (0.75%) Smartphone
14 21 (0.63%) iPhone
15 17 (0.51%) Educational Technology
16 15 (0.45%) Social Media
17 12 (0.36%) Analytical Mindset
17 12 (0.36%) Public Cloud
Operating Systems
1 1,668 (50.26%) Windows
2 646 (19.46%) Windows Server
3 580 (17.48%) Windows 10
4 246 (7.41%) Linux
5 196 (5.91%) Android
6 143 (4.31%) Apple iOS
7 130 (3.92%) Mac OS
8 116 (3.50%) Windows Server 2016
9 109 (3.28%) Windows Server 2019
10 76 (2.29%) Windows Server 2012
11 58 (1.75%) Windows 7
12 38 (1.14%) Mac OS X
13 36 (1.08%) Windows Server 2008
14 22 (0.66%) Windows 8
15 20 (0.60%) Unix
16 10 (0.30%) Red Hat Enterprise Linux
17 8 (0.24%) CentOS
18 5 (0.15%) Debian
18 5 (0.15%) Ubuntu
18 5 (0.15%) Windows Server 2003
Processes & Methodologies
1 846 (25.49%) Customer Service
2 727 (21.90%) Problem-Solving
3 484 (14.58%) ITIL
4 185 (5.57%) Cybersecurity
5 179 (5.39%) Computer Science
6 164 (4.94%) Service Delivery
7 151 (4.55%) Asset Management
8 150 (4.52%) ITSM
9 142 (4.28%) Service Management
10 119 (3.59%) Time Management
11 117 (3.53%) Mentoring
12 101 (3.04%) Mobile Device Management
13 97 (2.92%) Incident Management
14 93 (2.80%) Project Delivery
15 88 (2.65%) Change Management
16 87 (2.62%) Continuous Improvement
17 86 (2.59%) Agile
18 85 (2.56%) Infrastructure Engineering
19 80 (2.41%) Network Management
20 78 (2.35%) Mathematics
Programming Languages
1 174 (5.24%) SQL
2 100 (3.01%) PowerShell
3 15 (0.45%) PHP
4 11 (0.33%) Bash
4 11 (0.33%) Java
5 9 (0.27%) Python
6 5 (0.15%) JavaScript
6 5 (0.15%) T-SQL
6 5 (0.15%) VB
7 4 (0.12%) C#
8 2 (0.060%) VBA
9 1 (0.030%) C
9 1 (0.030%) COBOL
9 1 (0.030%) Perl
9 1 (0.030%) VBScript
Qualifications
1 378 (11.39%) Degree
2 243 (7.32%) Microsoft Certification
3 149 (4.49%) Computer Science Degree
4 123 (3.71%) CCNA
4 123 (3.71%) Cisco Certification
5 115 (3.46%) MCSE
6 109 (3.28%) MCP
7 98 (2.95%) DBS Check
8 82 (2.47%) A+ Certification
9 69 (2.08%) CCNP
10 67 (2.02%) LPIC
11 59 (1.78%) Master's Degree
12 56 (1.69%) Security Cleared
13 48 (1.45%) Network+ Certification
14 38 (1.14%) Azure Certification
15 35 (1.05%) SC Cleared
16 27 (0.81%) MCSA
17 20 (0.60%) ITIL Certification
18 18 (0.54%) ITIL Foundation Certificate
19 15 (0.45%) DV Cleared
Quality Assurance & Compliance
1 187 (5.63%) SLA
2 52 (1.57%) GDPR
3 38 (1.14%) Cyber Essentials
4 34 (1.02%) ISO/IEC 27001
5 30 (0.90%) QA
6 10 (0.30%) Sarbanes-Oxley
7 8 (0.24%) Cyber Essentials PLUS
8 6 (0.18%) Accessibility
9 5 (0.15%) PCI DSS
10 3 (0.090%) ISO 9001
10 3 (0.090%) NIST
11 2 (0.060%) PMO
12 1 (0.030%) ISO 14001
12 1 (0.030%) ISO/IEC 20000
System Software
1 1,197 (36.07%) Active Directory
2 240 (7.23%) VMware Infrastructure
3 239 (7.20%) Hyper-V
4 92 (2.77%) VMware ESXi
5 59 (1.78%) XenApp
6 57 (1.72%) Microsoft App-V
7 56 (1.69%) XenDesktop
8 53 (1.60%) Virtual Desktop
9 29 (0.87%) Virtual Machines
10 20 (0.60%) vSphere
11 17 (0.51%) Docker
12 8 (0.24%) Terminal Services
12 8 (0.24%) Virtual Servers
13 4 (0.12%) Citrix Hypervisor
14 3 (0.090%) Firmware
14 3 (0.090%) pfSense
15 2 (0.060%) BitLocker
15 2 (0.060%) Terminal Server
15 2 (0.060%) VMware Server
15 2 (0.060%) VMware Workstation
Systems Management
1 244 (7.35%) Microsoft Intune
2 165 (4.97%) SCCM
3 63 (1.90%) AirWatch
4 34 (1.02%) Jamf Pro
5 13 (0.39%) Cisco CUCM
5 13 (0.39%) Kubernetes
5 13 (0.39%) ServiceCenter
6 12 (0.36%) WSUS
7 11 (0.33%) Autotask
8 9 (0.27%) PaperCut
9 8 (0.24%) Ansible
9 8 (0.24%) FortiGate
10 7 (0.21%) Backup Exec
11 6 (0.18%) Opsgenie
12 5 (0.15%) Systems Management Server (SMS)
13 4 (0.12%) WhatsUp Gold
14 3 (0.090%) NetBackup
14 3 (0.090%) NetCrunch
14 3 (0.090%) Progress Chef
14 3 (0.090%) SCDPM
Vendors
1 1,584 (47.73%) Microsoft
2 346 (10.42%) VMware
3 283 (8.53%) Cisco
4 198 (5.97%) Citrix
5 150 (4.52%) Apple
6 108 (3.25%) Veeam
7 96 (2.89%) Google
8 61 (1.84%) Sophos
9 53 (1.60%) HP
10 52 (1.57%) Meraki
11 39 (1.18%) ServiceNow
12 31 (0.93%) ConnectWise
13 30 (0.90%) Draytek
14 29 (0.87%) Dell
15 26 (0.78%) Palo Alto
16 25 (0.75%) Aruba
16 25 (0.75%) iManage
17 24 (0.72%) Barracuda Networks
17 24 (0.72%) Bloomberg
18 23 (0.69%) Sage