3rd Line Support Jobs

Third Line Support
UK

The median Third Line Support salary in the UK is £40,000 per year according to job vacancies posted during the 6 months to 9 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 Jun 2024
Same period 2023 Same period 2022
Rank 515 718 877
Rank change year-on-year +203 +159 -277
Permanent jobs requiring a 3rd Line Support 453 229 424
As % of all permanent jobs advertised in the UK 0.42% 0.25% 0.25%
As % of the Job Titles category 0.44% 0.27% 0.26%
Number of salaries quoted 411 214 398
10th Percentile £31,250 £32,500 £30,000
25th Percentile £34,000 £35,750 £33,619
Median annual salary (50th Percentile) £40,000 £40,942 £41,750
Median % change year-on-year -2.30% -1.94% +4.38%
75th Percentile £45,000 £51,813 £50,000
90th Percentile £52,500 £58,750 £57,500
UK excluding London median annual salary £38,500 £40,000 £40,000
% change year-on-year -3.75% - +0.48%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 102,753 84,908 164,946
% of permanent jobs with a recognized job title 94.75% 91.21% 95.96%
Number of salaries quoted 72,538 55,143 85,388
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,524 £45,000 £42,750
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £70,000 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,500 £50,296
% change year-on-year -6.54% +6.37% +5.89%

3rd Line Support
Job Vacancy Trend

Job postings that featured 3rd Line Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 3rd Line Support in the UK

3rd Line Support
Salary Trend

3-month moving average salary quoted in jobs citing 3rd Line Support.

Salary trend for 3rd Line Support in the UK

3rd Line Support
Salary Histogram

Salary distribution for jobs citing 3rd Line Support over the 6 months to 9 June 2024.

Salary histogram for 3rd Line Support in the UK

3rd Line Support
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the UK over the 6 months to 9 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +196 421 £40,000 -1.23% 38
UK excluding London +123 407 £38,500 -3.75% 38
Work from Home +152 181 £37,500 -11.76% 13
South East +82 162 £37,500 -6.25% 6
North of England +55 82 £36,000 -15.29% 13
Midlands +11 65 £40,000 +8.11% 8
West Midlands +19 45 £37,500 +0.67% 7
South West +7 44 £43,750 +20.69% 3
London +64 41 £52,000 +4.00% 2
Yorkshire +74 33 £40,000 -10.11% 5
North East +13 32 £32,500 -5.11% 6
East of England 0 27 £42,500 +7.59% 4
Scotland -46 24 £40,000 +1.27% 4
East Midlands -20 20 £46,250 +26.71% 1
North West -16 17 £35,000 -17.65% 2
Wales +13 3 £45,000 +25.00%

3rd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 9 June 2024, 3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 3rd Line Support in the job title.

1 251 (55.41%) Windows
2 244 (53.86%) Microsoft
3 238 (52.54%) Microsoft 365
4 214 (47.24%) Azure
5 209 (46.14%) Active Directory
6 181 (39.96%) Firewall
7 169 (37.31%) VMware
8 165 (36.42%) Windows Server
9 136 (30.02%) VMware Infrastructure
10 135 (29.80%) Microsoft Exchange
11 134 (29.58%) Hyper-V
12 120 (26.49%) Social Skills
13 109 (24.06%) ITIL
14 101 (22.30%) SharePoint
15 93 (20.53%) Microsoft Intune
16 92 (20.31%) Citrix
17 86 (18.98%) DNS
18 80 (17.66%) SQL
19 79 (17.44%) SQL Server
20 75 (16.56%) Veeam
21 71 (15.67%) Problem-Solving
22 69 (15.23%) Cisco
23 67 (14.79%) Microsoft Certification
24 65 (14.35%) DHCP
25 63 (13.91%) SAN
26 62 (13.69%) WAN
27 56 (12.36%) Degree
28 53 (11.70%) PowerShell
29 52 (11.48%) Entra ID
30 49 (10.82%) LAN

3rd Line Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 135 (29.80%) Microsoft Exchange
2 101 (22.30%) SharePoint
3 15 (3.31%) IIS
4 6 (1.32%) Exchange Server 2000
4 6 (1.32%) Exchange Server 2010
5 5 (1.10%) Exchange Server 2007
6 4 (0.88%) Exchange Server 2013
7 2 (0.44%) WordPress
Applications
1 44 (9.71%) Microsoft Office
2 19 (4.19%) Microsoft Excel
3 1 (0.22%) MS Visio
Business Applications
1 7 (1.55%) Fidessa
2 2 (0.44%) Dynamics CRM
3 1 (0.22%) Dynamics NAV
Cloud Services
1 238 (52.54%) Microsoft 365
2 214 (47.24%) Azure
3 52 (11.48%) Entra ID
4 27 (5.96%) OneDrive
5 21 (4.64%) IaaS
6 20 (4.42%) AWS
7 18 (3.97%) SaaS
8 14 (3.09%) Google Workspace
9 13 (2.87%) PaaS
9 13 (2.87%) Power Platform
10 11 (2.43%) Azure Sentinel
11 8 (1.77%) Mimecast
12 4 (0.88%) Azure Stack
12 4 (0.88%) Nutanix
13 2 (0.44%) Amazon S3
13 2 (0.44%) Azure Cosmos DB
13 2 (0.44%) Azure Monitor
13 2 (0.44%) GCP
13 2 (0.44%) OpenDNS
14 1 (0.22%) Dynamics 365
Communications & Networking
1 181 (39.96%) Firewall
2 86 (18.98%) DNS
3 65 (14.35%) DHCP
4 63 (13.91%) SAN
5 62 (13.69%) WAN
6 49 (10.82%) LAN
7 48 (10.60%) VPN
8 45 (9.93%) TCP/IP
9 41 (9.05%) Wi-Fi
10 32 (7.06%) VLAN
11 28 (6.18%) Wireless
12 18 (3.97%) Remote Desktop
13 17 (3.75%) VoIP
14 15 (3.31%) SD-WAN
15 14 (3.09%) WLAN
16 12 (2.65%) FTP
16 12 (2.65%) IPsec
16 12 (2.65%) OSPF
17 11 (2.43%) HSRP
18 10 (2.21%) Cisco ISE
Database & Business Intelligence
1 79 (17.44%) SQL Server
2 32 (7.06%) Amazon RDS
3 2 (0.44%) MariaDB
3 2 (0.44%) MySQL
3 2 (0.44%) Power BI
4 1 (0.22%) SQL Server Integration Services
Development Applications
1 2 (0.44%) Hudson
1 2 (0.44%) JIRA
2 1 (0.22%) MSI
General
1 120 (26.49%) Social Skills
2 39 (8.61%) Analytical Skills
3 22 (4.86%) Finance
4 21 (4.64%) Documentation Skills
4 21 (4.64%) Law
5 17 (3.75%) Organisational Skills
6 12 (2.65%) Banking
6 12 (2.65%) Inclusion and Diversity
7 11 (2.43%) Games
7 11 (2.43%) Telecoms
8 9 (1.99%) Manufacturing
9 8 (1.77%) French Language
10 7 (1.55%) German Language
11 6 (1.32%) Public Sector
12 5 (1.10%) Legal
13 4 (0.88%) Pharmaceutical
13 4 (0.88%) Retail
14 2 (0.44%) Advertising
15 1 (0.22%) Electronics
15 1 (0.22%) Marketing
Libraries, Frameworks & Software Standards
1 9 (1.99%) 802.1X
2 7 (1.55%) FIX Protocol
3 2 (0.44%) LAMP
3 2 (0.44%) SAML
3 2 (0.44%) V-Ray
Miscellaneous
1 39 (8.61%) Driving Licence
2 32 (7.06%) Replication
3 24 (5.30%) Enterprise Storage
4 18 (3.97%) Self-Motivation
5 17 (3.75%) Clustering
6 16 (3.53%) Client/Server
7 15 (3.31%) Management Information System
8 12 (2.65%) Data Centre
9 8 (1.77%) Video Conferencing
10 7 (1.55%) Eurex
10 7 (1.55%) iPad
11 6 (1.32%) Security Operations Centre
12 5 (1.10%) Low-Code
13 4 (0.88%) Private Cloud
14 2 (0.44%) Hybrid Cloud
14 2 (0.44%) PKI
14 2 (0.44%) Smartphone
14 2 (0.44%) Team-Oriented Environment
15 1 (0.22%) Fat Client
15 1 (0.22%) iPhone
Operating Systems
1 251 (55.41%) Windows
2 165 (36.42%) Windows Server
3 48 (10.60%) Windows 10
4 35 (7.73%) Windows Server 2016
5 34 (7.51%) Linux
6 22 (4.86%) Windows Server 2012
7 18 (3.97%) Windows 7
7 18 (3.97%) Windows 8
7 18 (3.97%) Windows Server 2019
8 11 (2.43%) CentOS
9 10 (2.21%) Android
9 10 (2.21%) Apple iOS
9 10 (2.21%) Windows Server 2008
10 9 (1.99%) Mac OS
10 9 (1.99%) Ubuntu
11 8 (1.77%) Unix
12 7 (1.55%) Solaris
13 6 (1.32%) Debian
14 5 (1.10%) Mac OS X
15 4 (0.88%) Windows XP
Processes & Methodologies
1 109 (24.06%) ITIL
2 71 (15.67%) Problem-Solving
3 47 (10.38%) Customer Service
4 42 (9.27%) Incident Management
5 40 (8.83%) Infrastructure Engineering
6 33 (7.28%) Cybersecurity
7 25 (5.52%) Service Management
8 24 (5.30%) Migration
9 21 (4.64%) Mentoring
9 21 (4.64%) Remote Monitoring and Management
10 19 (4.19%) Root Cause Analysis
11 18 (3.97%) Change Management
11 18 (3.97%) Problem Management
11 18 (3.97%) Project Management
12 16 (3.53%) Project Delivery
13 15 (3.31%) Change Control
13 15 (3.31%) Proactive Maintenance
14 14 (3.09%) Desktop Virtualisation
14 14 (3.09%) Multi-Factor Authentication
14 14 (3.09%) Process Improvement
Programming Languages
1 80 (17.66%) SQL
2 53 (11.70%) PowerShell
3 7 (1.55%) Bash
3 7 (1.55%) JavaScript
3 7 (1.55%) Perl
3 7 (1.55%) Python
3 7 (1.55%) Ruby
4 2 (0.44%) C#
5 1 (0.22%) PL/SQL
5 1 (0.22%) T-SQL
Qualifications
1 67 (14.79%) Microsoft Certification
2 56 (12.36%) Degree
3 44 (9.71%) Cisco Certification
4 34 (7.51%) Security Cleared
5 31 (6.84%) MCSE
6 26 (5.74%) Azure Certification
7 25 (5.52%) CCNP
8 24 (5.30%) SC Cleared
9 23 (5.08%) CCNA
10 14 (3.09%) MCSA
11 10 (2.21%) MCP
12 9 (1.99%) DBS Check
13 7 (1.55%) ITIL Foundation Certificate
13 7 (1.55%) VMware Certified Professional (VCP)
14 5 (1.10%) DV Cleared
15 4 (0.88%) Network+ Certification
15 4 (0.88%) RHCT
16 3 (0.66%) Computer Science Degree
17 2 (0.44%) CompTIA Security+
17 2 (0.44%) ITIL Certification
Quality Assurance & Compliance
1 7 (1.55%) SLA
2 5 (1.10%) QA
3 4 (0.88%) Cyber Essentials
3 4 (0.88%) ISO/IEC 27001
4 3 (0.66%) GDPR
5 2 (0.44%) NIST
5 2 (0.44%) PCI DSS
6 1 (0.22%) Cyber Essentials PLUS
6 1 (0.22%) GxP
System Software
1 209 (46.14%) Active Directory
2 136 (30.02%) VMware Infrastructure
3 134 (29.58%) Hyper-V
4 20 (4.42%) VMware ESXi
5 19 (4.19%) XenApp
6 17 (3.75%) XenDesktop
7 16 (3.53%) Virtual Desktop
8 15 (3.31%) Terminal Services
8 15 (3.31%) Virtual Machines
8 15 (3.31%) vSphere
9 14 (3.09%) VirtualBox
10 7 (1.55%) Firmware
11 4 (0.88%) Citrix Hypervisor
11 4 (0.88%) KVM
12 2 (0.44%) Docker
12 2 (0.44%) pfSense
12 2 (0.44%) Virtual Servers
13 1 (0.22%) DFS Replication
13 1 (0.22%) NFS
13 1 (0.22%) Xen
Systems Management
1 93 (20.53%) Microsoft Intune
2 35 (7.73%) SCCM
3 13 (2.87%) Microsoft Clustering
3 13 (2.87%) SCOM
4 7 (1.55%) Active Directory Federation Services
4 7 (1.55%) Autotask
4 7 (1.55%) Jamf Pro
4 7 (1.55%) NetBackup
5 3 (0.66%) FortiGate
5 3 (0.66%) vCenter Server
5 3 (0.66%) ZENworks
6 2 (0.44%) Backup Exec
6 2 (0.44%) Dell DRAC
6 2 (0.44%) Failover Clustering
6 2 (0.44%) Microsoft Data Protection Manager
6 2 (0.44%) SCDPM
6 2 (0.44%) Single Sign-On
6 2 (0.44%) Terraform
7 1 (0.22%) OPNET
7 1 (0.22%) WSUS
Vendors
1 244 (53.86%) Microsoft
2 169 (37.31%) VMware
3 92 (20.31%) Citrix
4 75 (16.56%) Veeam
5 69 (15.23%) Cisco
6 33 (7.28%) HP
7 26 (5.74%) Sophos
8 19 (4.19%) Datto
9 18 (3.97%) Dell
10 15 (3.31%) Meraki
11 14 (3.09%) Juniper
11 14 (3.09%) WatchGuard
12 12 (2.65%) Draytek
13 11 (2.43%) Red Hat
14 10 (2.21%) Google
15 9 (1.99%) F5
16 8 (1.77%) SolarWinds
17 7 (1.55%) Acronis
17 7 (1.55%) ConnectWise
17 7 (1.55%) Trayport