3rd Line Support Contracts

Third Line Support
UK

The median Third Line Support daily rate in the UK is £375 according to job vacancies posted during the 6 months to 1 June 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
1 Jun 2024
Same period 2023 Same period 2022
Rank 472 555 650
Rank change year-on-year +83 +95 -47
Contract jobs requiring a 3rd Line Support 103 127 188
As % of all contract jobs advertised in the UK 0.24% 0.23% 0.21%
As % of the Job Titles category 0.26% 0.24% 0.23%
Number of daily rates quoted 80 77 144
10th Percentile £274 £247 £225
25th Percentile £308 £313 £256
Median daily rate (50th Percentile) £375 £375 £350
Median % change year-on-year - +7.14% +12.00%
75th Percentile £400 £420 £401
90th Percentile £456 £504 £450
UK excluding London median daily rate £375 £338 £325
% change year-on-year +11.11% +3.85% +4.00%
Number of hourly rates quoted 0 0 1
Median hourly rate - - £20.00
UK excluding London median hourly rate - - £20.00
% change year-on-year - - -15.34%

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 39,969 53,015 83,520
% of contract IT jobs with a recognized job title 92.83% 94.58% 95.35%
Number of daily rates quoted 25,870 37,031 58,844
10th Percentile £280 £313 £315
25th Percentile £409 £425 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +7.69%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £488 £500 £475
% change year-on-year -2.50% +5.26% +10.21%
Number of hourly rates quoted 2,841 1,476 1,963
10th Percentile £12.86 £14.25 £12.50
25th Percentile £16.30 £19.06 £15.90
Median hourly rate £37.50 £45.00 £24.50
Median % change year-on-year -16.67% +83.67% +12.28%
75th Percentile £61.60 £65.75 £49.33
90th Percentile £73.75 £76.13 £65.00
UK excluding London median hourly rate £40.00 £42.50 £20.00
% change year-on-year -5.88% +112.50% +5.26%

3rd Line Support
Job Vacancy Trend

Job postings that featured 3rd Line Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 3rd Line Support in the UK

3rd Line Support
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing 3rd Line Support.

Daily rate trend for 3rd Line Support in the UK

3rd Line Support
Daily Rate Histogram

Daily rate distribution for jobs citing 3rd Line Support over the 6 months to 1 June 2024.

Daily rate histogram for 3rd Line Support in the UK

3rd Line Support
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing 3rd Line Support.

Hourly rate trend for 3rd Line Support in the UK

3rd Line Support
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 3rd Line Support within the UK over the 6 months to 1 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +53 86 £375 - 40
UK excluding London +45 80 £375 +11.11% 41
Midlands +29 36 £375 +15.38% 7
West Midlands +27 35 £375 +7.14% 5
London +63 16 £381 -1.61% 2
North of England +29 14 £300 -7.69% 17
Work from Home +88 13 £350 -16.67% 13
Scotland +44 11 £325 -13.33% 4
South East +2 10 £375 +11.11% 6
Yorkshire +22 8 £300 +2.56% 7
South West +6 7 £258 -55.22% 4
North West +24 5 £375 +7.14% 4
East of England +3 2 £300 -20.53% 3
North East +11 1 - - 6
East Midlands +5 1 - - 2

3rd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 1 June 2024, 3rd Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring 3rd Line Support in the job title.

1 40 (38.83%) Security Cleared
1 40 (38.83%) Windows
2 36 (34.95%) Active Directory
3 35 (33.98%) Microsoft
3 35 (33.98%) VPN
4 31 (30.10%) WAN
4 31 (30.10%) PKI
5 30 (29.13%) Juniper
5 30 (29.13%) Windows Server
6 29 (28.16%) BGP
6 29 (28.16%) IPsec
7 28 (27.18%) Junos
8 27 (26.21%) MPLS
9 26 (25.24%) Load Balancing
10 24 (23.30%) Microsoft 365
11 22 (21.36%) Azure
12 20 (19.42%) Network Design
13 19 (18.45%) Public Sector
14 18 (17.48%) VMware
15 14 (13.59%) Firewall
15 14 (13.59%) SharePoint
15 14 (13.59%) Linux
15 14 (13.59%) VMware Infrastructure
16 13 (12.62%) Microsoft Exchange
17 12 (11.65%) Social Skills
18 11 (10.68%) Customer Service
18 11 (10.68%) Data Centre
18 11 (10.68%) SC Cleared
18 11 (10.68%) Microsoft Intune
19 10 (9.71%) Windows Server 2012

3rd Line Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (13.59%) SharePoint
2 13 (12.62%) Microsoft Exchange
3 6 (5.83%) IIS
4 1 (0.97%) Exchange Server 2013
4 1 (0.97%) nginx
4 1 (0.97%) SharePoint Server
Applications
1 4 (3.88%) Microsoft Office
2 3 (2.91%) Acrobat
Cloud Services
1 24 (23.30%) Microsoft 365
2 22 (21.36%) Azure
3 9 (8.74%) Entra ID
4 4 (3.88%) OneDrive
5 3 (2.91%) AWS
6 2 (1.94%) GCP
6 2 (1.94%) IaaS
6 2 (1.94%) Power Platform
6 2 (1.94%) WhatsApp
7 1 (0.97%) Amazon EC2
7 1 (0.97%) Azure ExpressRoute
7 1 (0.97%) Azure Stack
7 1 (0.97%) Azure Storage
7 1 (0.97%) Cloud Computing
7 1 (0.97%) Mimecast
7 1 (0.97%) PowerApps
7 1 (0.97%) Yammer
Communications & Networking
1 35 (33.98%) VPN
2 31 (30.10%) WAN
3 29 (28.16%) BGP
3 29 (28.16%) IPsec
4 28 (27.18%) Junos
5 27 (26.21%) MPLS
6 14 (13.59%) Firewall
7 6 (5.83%) DNS
8 5 (4.85%) DHCP
8 5 (4.85%) SAN
8 5 (4.85%) VLAN
9 4 (3.88%) LAN
10 3 (2.91%) Cisco ASA
10 3 (2.91%) NAS
10 3 (2.91%) OSPF
10 3 (2.91%) TCP/IP
11 2 (1.94%) Cisco Nexus
11 2 (1.94%) HSRP
11 2 (1.94%) Skype
11 2 (1.94%) Spanning Tree
Database & Business Intelligence
1 5 (4.85%) SQL Server
2 4 (3.88%) MySQL
2 4 (3.88%) PostgreSQL
3 3 (2.91%) Elasticsearch
4 2 (1.94%) Azure SQL Database
4 2 (1.94%) NoSQL
5 1 (0.97%) Power BI
5 1 (0.97%) Relational Database
Development Applications
1 1 (0.97%) Git
1 1 (0.97%) JIRA
General
1 19 (18.45%) Public Sector
2 12 (11.65%) Social Skills
3 3 (2.91%) Finance
4 2 (1.94%) Analytical Skills
5 1 (0.97%) Health Technology
5 1 (0.97%) Law
5 1 (0.97%) Legal
5 1 (0.97%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (1.94%) 802.1X
1 2 (1.94%) Kafka
2 1 (0.97%) .NET
2 1 (0.97%) .NET Core
2 1 (0.97%) Apache NiFi
2 1 (0.97%) JSON
2 1 (0.97%) Middleware
2 1 (0.97%) Software Packaging
2 1 (0.97%) Spring
2 1 (0.97%) Spring Boot
2 1 (0.97%) Web Services
2 1 (0.97%) XML
2 1 (0.97%) XSLT
Miscellaneous
1 31 (30.10%) PKI
2 11 (10.68%) Data Centre
3 3 (2.91%) Fat Client
3 3 (2.91%) Thin Client
4 1 (0.97%) Clustering
4 1 (0.97%) Housing Association
4 1 (0.97%) Legacy Applications
4 1 (0.97%) Mobile App
4 1 (0.97%) Public Cloud
4 1 (0.97%) Self-Motivation
Operating Systems
1 40 (38.83%) Windows
2 30 (29.13%) Windows Server
3 14 (13.59%) Linux
4 10 (9.71%) Windows Server 2012
4 10 (9.71%) Windows Server 2016
5 8 (7.77%) Windows 10
6 7 (6.80%) Windows Server 2008
7 6 (5.83%) CentOS
7 6 (5.83%) Debian
8 4 (3.88%) Windows Server 2019
9 3 (2.91%) Apple iOS
9 3 (2.91%) Ubuntu
10 2 (1.94%) Unix
11 1 (0.97%) Red Hat Enterprise Linux
11 1 (0.97%) Solaris
Processes & Methodologies
1 26 (25.24%) Load Balancing
2 20 (19.42%) Network Design
3 11 (10.68%) Customer Service
4 10 (9.71%) Data Analysis
5 9 (8.74%) Infrastructure Engineering
6 7 (6.80%) Mentoring
7 6 (5.83%) ITIL
7 6 (5.83%) Server Virtualisation
8 5 (4.85%) Patch Management
8 5 (4.85%) Problem-Solving
9 4 (3.88%) Migration
10 3 (2.91%) Server Management
11 2 (1.94%) Agile
11 2 (1.94%) Business Continuity
11 2 (1.94%) Containerisation
11 2 (1.94%) Disaster Recovery
11 2 (1.94%) Incident Management
11 2 (1.94%) Infrastructure as Code
11 2 (1.94%) Network Monitoring
11 2 (1.94%) Scrum
Programming Languages
1 10 (9.71%) PowerShell
2 5 (4.85%) SQL
3 2 (1.94%) Java
3 2 (1.94%) Python
3 2 (1.94%) Shell Script
4 1 (0.97%) C#
Qualifications
1 40 (38.83%) Security Cleared
2 11 (10.68%) SC Cleared
3 10 (9.71%) Microsoft Certification
4 7 (6.80%) MCSA
5 6 (5.83%) MCSE
5 6 (5.83%) RHCT
6 4 (3.88%) Cisco Certification
6 4 (3.88%) DV Cleared
7 3 (2.91%) CCNP
8 2 (1.94%) CCNA
8 2 (1.94%) Degree
9 1 (0.97%) A+ Certification
9 1 (0.97%) BPSS Clearance
9 1 (0.97%) CCENT
9 1 (0.97%) HNC
9 1 (0.97%) ITIL Certification
9 1 (0.97%) JNCIA
9 1 (0.97%) RHCE
Quality Assurance & Compliance
1 3 (2.91%) SLA
2 1 (0.97%) Cyber Essentials
2 1 (0.97%) IASME
System Software
1 36 (34.95%) Active Directory
2 14 (13.59%) VMware Infrastructure
3 10 (9.71%) Hyper-V
4 7 (6.80%) KVM
5 3 (2.91%) VMware ESXi
6 1 (0.97%) Docker
6 1 (0.97%) Virtual Servers
6 1 (0.97%) vSphere
Systems Management
1 11 (10.68%) Microsoft Intune
2 6 (5.83%) SCCM
3 5 (4.85%) WSUS
4 4 (3.88%) Active Directory Federation Services
4 4 (3.88%) Ansible
5 3 (2.91%) Nessus
5 3 (2.91%) Red Hat Satellite
5 3 (2.91%) vCenter Server
5 3 (2.91%) ZABBIX
6 2 (1.94%) Kubernetes
7 1 (0.97%) Grafana
7 1 (0.97%) Single Sign-On
7 1 (0.97%) vRealize
Vendors
1 35 (33.98%) Microsoft
2 30 (29.13%) Juniper
3 18 (17.48%) VMware
4 10 (9.71%) Dell
4 10 (9.71%) Red Hat
5 9 (8.74%) Citrix
6 5 (4.85%) Veeam
7 4 (3.88%) Apple
7 4 (3.88%) Cisco
7 4 (3.88%) Oracle
8 3 (2.91%) Adobe
8 3 (2.91%) Google
9 2 (1.94%) F5
9 2 (1.94%) Fortinet
9 2 (1.94%) SolarWinds
10 1 (0.97%) Aruba
10 1 (0.97%) CyberArk
10 1 (0.97%) Okta
10 1 (0.97%) Proofpoint
10 1 (0.97%) Zscaler