3rd Line Support Jobs in the North of England

Third Line Support
England > North of England

The median Third Line Support salary in the North of England is £36,000 per year according to job vacancies posted during the 6 months to 9 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 Jun 2024
Same period 2023 Same period 2022
Rank 320 375 410
Rank change year-on-year +55 +35 -105
Permanent jobs requiring a 3rd Line Support 82 52 48
As % of all permanent jobs advertised in the North of England 0.42% 0.33% 0.26%
As % of the Job Titles category 0.44% 0.37% 0.27%
Number of salaries quoted 78 52 46
10th Percentile - £31,250 £28,875
25th Percentile £31,250 £34,688 £32,500
Median annual salary (50th Percentile) £36,000 £42,500 £40,000
Median % change year-on-year -15.29% +6.25% -9.09%
75th Percentile £42,500 £47,813 £44,750
90th Percentile £46,300 £53,750 £50,000
England median annual salary £40,000 £40,500 £42,500
% change year-on-year -1.23% -4.71% +6.25%

All Permanent IT Job Vacancies
North of England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the North of England with a recognized job title 18,721 14,174 18,106
% of permanent jobs with a recognized job title 94.91% 89.32% 96.30%
Number of salaries quoted 14,116 7,963 10,982
10th Percentile £27,000 £30,500 £27,750
25th Percentile £36,250 £40,000 £37,500
Median annual salary (50th Percentile) £50,000 £53,500 £50,000
Median % change year-on-year -6.54% +7.00% +5.26%
75th Percentile £65,000 £69,136 £65,000
90th Percentile £77,500 £81,250 £80,000
England median annual salary £52,500 £60,331 £60,000
% change year-on-year -12.98% +0.55% +9.09%

3rd Line Support
Job Vacancy Trend in the North of England

Job postings that featured 3rd Line Support in the job title as a proportion of all IT jobs advertised in the North of England.

Job vacancy trend for 3rd Line Support in the North of England

3rd Line Support
Salary Trend in the North of England

3-month moving average salary quoted in jobs citing 3rd Line Support in the North of England.

Salary trend for 3rd Line Support in the North of England

3rd Line Support
Salary Histogram in the North of England

Salary distribution for jobs citing 3rd Line Support in the North of England over the 6 months to 9 June 2024.

Salary histogram for 3rd Line Support in the North of England

3rd Line Support
Job Locations in the North of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the North of England region over the 6 months to 9 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Yorkshire +74 33 £40,000 -10.11% 5
North East +13 32 £32,500 -5.11% 6
North West -16 17 £35,000 -17.65% 2
3rd Line Support
England

3rd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the North of England

For the 6 months to 9 June 2024, 3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North of England region featuring 3rd Line Support in the job title.

1 44 (53.66%) Active Directory
2 43 (52.44%) Microsoft
3 42 (51.22%) Azure
4 39 (47.56%) Hyper-V
4 39 (47.56%) Social Skills
5 35 (42.68%) Microsoft Certification
6 33 (40.24%) Windows
7 31 (37.80%) VMware
8 29 (35.37%) Firewall
9 28 (34.15%) Windows Server
10 27 (32.93%) Microsoft 365
11 26 (31.71%) ITIL
12 25 (30.49%) Driving Licence
13 24 (29.27%) Enterprise Storage
13 24 (29.27%) SAN
14 23 (28.05%) VMware Infrastructure
15 20 (24.39%) Incident Management
16 18 (21.95%) Customer Service
17 17 (20.73%) SQL Server
18 14 (17.07%) SharePoint
18 14 (17.07%) Azure Certification
18 14 (17.07%) Organisational Skills
18 14 (17.07%) Desktop Virtualisation
19 12 (14.63%) Cisco
20 11 (13.41%) Microsoft Exchange
20 11 (13.41%) Disaster Recovery
20 11 (13.41%) Amazon RDS
20 11 (13.41%) Datto
21 10 (12.20%) MCSA
22 9 (10.98%) SQL

3rd Line Support Skill Set
Co-occurring Skills and Capabilities in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (17.07%) SharePoint
2 11 (13.41%) Microsoft Exchange
Applications
1 4 (4.88%) Microsoft Office
Cloud Services
1 42 (51.22%) Azure
2 27 (32.93%) Microsoft 365
3 4 (4.88%) AWS
3 4 (4.88%) Azure Stack
3 4 (4.88%) Entra ID
4 3 (3.66%) Google Workspace
4 3 (3.66%) OneDrive
4 3 (3.66%) SaaS
Communications & Networking
1 29 (35.37%) Firewall
2 24 (29.27%) SAN
3 8 (9.76%) Wi-Fi
4 7 (8.54%) LAN
4 7 (8.54%) VPN
5 5 (6.10%) VoIP
5 5 (6.10%) WLAN
6 4 (4.88%) DHCP
6 4 (4.88%) DNS
6 4 (4.88%) Remote Desktop
6 4 (4.88%) TCP/IP
6 4 (4.88%) VSAN
6 4 (4.88%) Wireless
7 3 (3.66%) Internet
7 3 (3.66%) WAN
8 2 (2.44%) VLAN
9 1 (1.22%) Broadband
9 1 (1.22%) iSCSI
9 1 (1.22%) NetScaler
Database & Business Intelligence
1 17 (20.73%) SQL Server
2 11 (13.41%) Amazon RDS
Development Applications
1 1 (1.22%) JIRA
General
1 39 (47.56%) Social Skills
2 14 (17.07%) Organisational Skills
3 4 (4.88%) Analytical Skills
3 4 (4.88%) Documentation Skills
3 4 (4.88%) Public Sector
4 3 (3.66%) Manufacturing
4 3 (3.66%) Telecoms
5 2 (2.44%) Inclusion and Diversity
6 1 (1.22%) Legal
Miscellaneous
1 25 (30.49%) Driving Licence
2 24 (29.27%) Enterprise Storage
3 6 (7.32%) Data Centre
4 4 (4.88%) Private Cloud
4 4 (4.88%) Self-Motivation
5 3 (3.66%) Management Information System
6 2 (2.44%) Team-Oriented Environment
7 1 (1.22%) Clustering
7 1 (1.22%) Renewable Energy
Operating Systems
1 33 (40.24%) Windows
2 28 (34.15%) Windows Server
3 6 (7.32%) Linux
3 6 (7.32%) Windows Server 2016
4 5 (6.10%) Windows Server 2019
5 3 (3.66%) Windows 10
6 2 (2.44%) Ubuntu
6 2 (2.44%) Windows 7
6 2 (2.44%) Windows Server 2012
7 1 (1.22%) Mac OS
Processes & Methodologies
1 26 (31.71%) ITIL
2 20 (24.39%) Incident Management
3 18 (21.95%) Customer Service
4 14 (17.07%) Desktop Virtualisation
5 11 (13.41%) Disaster Recovery
6 7 (8.54%) Problem-Solving
6 7 (8.54%) Project Delivery
7 6 (7.32%) Infrastructure Engineering
8 5 (6.10%) Remote Monitoring and Management
8 5 (6.10%) Server Virtualisation
9 4 (4.88%) Cloud Security
9 4 (4.88%) Containerisation
9 4 (4.88%) Performance Monitoring
9 4 (4.88%) Proactive Monitoring
10 3 (3.66%) Cybersecurity
10 3 (3.66%) Data Privacy
10 3 (3.66%) Incident Response
10 3 (3.66%) Technical Leadership
11 2 (2.44%) Storage Management
11 2 (2.44%) Zero Trust
Programming Languages
1 9 (10.98%) SQL
2 8 (9.76%) PowerShell
Qualifications
1 35 (42.68%) Microsoft Certification
2 14 (17.07%) Azure Certification
3 10 (12.20%) MCSA
4 9 (10.98%) Degree
5 8 (9.76%) MCSE
6 5 (6.10%) CCNA
6 5 (6.10%) Cisco Certification
6 5 (6.10%) VMware Certified Professional (VCP)
7 2 (2.44%) DBS Check
7 2 (2.44%) MCP
8 1 (1.22%) A+ Certification
8 1 (1.22%) CCENT
8 1 (1.22%) Computer Science Degree
Quality Assurance & Compliance
1 2 (2.44%) GDPR
1 2 (2.44%) PCI DSS
1 2 (2.44%) SLA
System Software
1 44 (53.66%) Active Directory
2 39 (47.56%) Hyper-V
3 23 (28.05%) VMware Infrastructure
4 6 (7.32%) vSphere
5 5 (6.10%) Terminal Services
6 3 (3.66%) VMware ESXi
7 1 (1.22%) Virtual Desktop
7 1 (1.22%) Virtual Machines
7 1 (1.22%) XenApp
Systems Management
1 7 (8.54%) Microsoft Intune
2 5 (6.10%) Autotask
3 3 (3.66%) FortiGate
4 2 (2.44%) vCenter Server
5 1 (1.22%) Failover Clustering
5 1 (1.22%) Jamf Pro
5 1 (1.22%) SCCM
Vendors
1 43 (52.44%) Microsoft
2 31 (37.80%) VMware
3 12 (14.63%) Cisco
4 11 (13.41%) Datto
5 9 (10.98%) Veeam
6 8 (9.76%) HP
7 7 (8.54%) Sophos
8 5 (6.10%) Citrix
8 5 (6.10%) ConnectWise
9 4 (4.88%) Dell
9 4 (4.88%) LogicMonitor
9 4 (4.88%) NetApp
9 4 (4.88%) SolarWinds
10 3 (3.66%) Draytek
10 3 (3.66%) ESET
10 3 (3.66%) Ubiquiti
11 2 (2.44%) Kaseya
12 1 (1.22%) Aruba
12 1 (1.22%) F5
12 1 (1.22%) Zerto