2nd Line Service Desk Analyst Jobs

Second Line Service Desk Analyst
UK

The median Second Line Service Desk Analyst salary in the UK is £32,000 per year according to job vacancies posted during the 6 months to 18 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

 6 months to
18 May 2024		 Same period 2023 Same period 2022
Rank 864 883 1183
Rank change year-on-year +19 +300 -305
Permanent jobs requiring a 2nd Line Service Desk Analyst 26 94 61
As % of all permanent jobs advertised in the UK 0.026% 0.095% 0.038%
As % of the Job Titles category 0.027% 0.10% 0.040%
Number of salaries quoted 26 90 55
10th Percentile £25,875 £23,400 £23,600
25th Percentile £28,250 £23,500 £26,750
Median annual salary (50th Percentile) £32,000 £29,112 £29,615
Median % change year-on-year +9.92% -1.70% +18.46%
75th Percentile £36,875 £33,750 £33,750
90th Percentile £43,500 £37,250 £38,600
UK excluding London median annual salary £31,000 £26,500 £29,615
% change year-on-year +16.98% -10.52% +20.88%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 94,593 90,744 154,424
% of permanent jobs with a recognized job title 94.69% 91.51% 96.08%
Number of salaries quoted 67,603 57,335 84,442
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,521
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,000 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

2nd Line Service Desk Analyst
Job Vacancy Trend

Job postings that featured 2nd Line Service Desk Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Service Desk Analyst in the UK

2nd Line Service Desk Analyst
Salary Trend

3-month moving average salary quoted in jobs citing 2nd Line Service Desk Analyst.

Salary trend for 2nd Line Service Desk Analyst in the UK

2nd Line Service Desk Analyst
Salary Histogram

Salary distribution for jobs citing 2nd Line Service Desk Analyst over the 6 months to 18 May 2024.

Salary histogram for 2nd Line Service Desk Analyst in the UK

2nd Line Service Desk Analyst
Top 10 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Service Desk Analyst within the UK over the 6 months to 18 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Permanent
IT Job Ads		 Median Salary
Past 6 Months		 Median Salary
% Change
on Same Period
Last Year		 Live
Jobs
England +19 22 £32,250 +10.35% 1
UK excluding London -73 14 £31,000 +16.98% 1
London +82 8 £39,000 +20.00%
North of England +56 8 £29,000 +9.43%
North West +10 7 £28,000 -5.08%
Work from Home +46 3 £38,250 +17.69% 1
East of England -2 2 £35,000 +45.83% 1
South East -38 2 £36,625 +23.26%
South West - 2 £27,500 -
Yorkshire +82 1 £30,000 +14.29%

2nd Line Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 18 May 2024, 2nd Line Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Service Desk Analyst in the job title.

1 18 (69.23%) Windows
2 17 (65.38%) Microsoft
2 17 (65.38%) Microsoft 365
3 15 (57.69%) Windows 10
3 15 (57.69%) Customer Service
4 13 (50.00%) Social Skills
4 13 (50.00%) ITSM
5 12 (46.15%) Microsoft Office
6 11 (42.31%) ITIL
6 11 (42.31%) Active Directory
7 9 (34.62%) SLA
8 7 (26.92%) DNS
8 7 (26.92%) Law
9 6 (23.08%) TCP/IP
9 6 (23.08%) VPN
9 6 (23.08%) Analytical Skills
9 6 (23.08%) Windows Server
10 5 (19.23%) ServiceNow
10 5 (19.23%) VMware Infrastructure
10 5 (19.23%) Android
10 5 (19.23%) VMware
11 4 (15.38%) Windows Server 2008
11 4 (15.38%) Firewall
11 4 (15.38%) NEC
11 4 (15.38%) Microsoft Exchange
11 4 (15.38%) DHCP
11 4 (15.38%) Terminal Services
11 4 (15.38%) Azure
11 4 (15.38%) Windows Server 2012
11 4 (15.38%) Remote Desktop

2nd Line Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (15.38%) Microsoft Exchange
2 1 (3.85%) SharePoint
Applications
1 12 (46.15%) Microsoft Office
Cloud Services
1 17 (65.38%) Microsoft 365
2 4 (15.38%) Azure
3 1 (3.85%) Cloud Computing
Communications & Networking
1 7 (26.92%) DNS
2 6 (23.08%) TCP/IP
2 6 (23.08%) VPN
3 4 (15.38%) DHCP
3 4 (15.38%) Firewall
3 4 (15.38%) Remote Desktop
4 2 (7.69%) VoIP
4 2 (7.69%) Wi-Fi
5 1 (3.85%) Cisco IOS
5 1 (3.85%) Internet
5 1 (3.85%) LAN
5 1 (3.85%) Structured Cabling
5 1 (3.85%) WAN
5 1 (3.85%) Wireless
Development Applications
1 3 (11.54%) JIRA
General
1 13 (50.00%) Social Skills
2 7 (26.92%) Law
3 6 (23.08%) Analytical Skills
4 3 (11.54%) Legal
5 2 (7.69%) Finance
6 1 (3.85%) Back Office
6 1 (3.85%) Retail
6 1 (3.85%) Telecoms
Miscellaneous
1 3 (11.54%) Video Conferencing
Operating Systems
1 18 (69.23%) Windows
2 15 (57.69%) Windows 10
3 6 (23.08%) Windows Server
4 5 (19.23%) Android
5 4 (15.38%) Windows Server 2008
5 4 (15.38%) Windows Server 2012
5 4 (15.38%) Windows Server 2016
5 4 (15.38%) Windows Server 2019
6 2 (7.69%) Linux
7 1 (3.85%) Mac OS X
7 1 (3.85%) Windows 7
Processes & Methodologies
1 15 (57.69%) Customer Service
2 13 (50.00%) ITSM
3 11 (42.31%) ITIL
4 3 (11.54%) Customer Experience
4 3 (11.54%) Problem-Solving
4 3 (11.54%) Service Management
5 2 (7.69%) Service Delivery
6 1 (3.85%) Active Listening
6 1 (3.85%) B2B
6 1 (3.85%) Break/Fix
6 1 (3.85%) CRM
6 1 (3.85%) E-Commerce
6 1 (3.85%) Security Management
6 1 (3.85%) Time Management
6 1 (3.85%) Trend Analysis
Qualifications
1 3 (11.54%) A+ Certification
1 3 (11.54%) ITIL Foundation Certificate
2 2 (7.69%) Degree
2 2 (7.69%) MCSA
2 2 (7.69%) Microsoft Certification
3 1 (3.85%) CCA
3 1 (3.85%) Citrix Certification
3 1 (3.85%) CompTIA Security+
3 1 (3.85%) ITIL Certification
3 1 (3.85%) MCSE
3 1 (3.85%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 9 (34.62%) SLA
2 1 (3.85%) GDPR
System Software
1 11 (42.31%) Active Directory
2 5 (19.23%) VMware Infrastructure
3 4 (15.38%) Terminal Services
Systems Management
1 3 (11.54%) Microsoft Intune
2 1 (3.85%) Jamf Pro
Vendors
1 17 (65.38%) Microsoft
2 5 (19.23%) ServiceNow
2 5 (19.23%) VMware
3 4 (15.38%) NEC
4 3 (11.54%) Apple
5 2 (7.69%) Citrix
6 1 (3.85%) Cisco
6 1 (3.85%) Freshdesk
6 1 (3.85%) iManage
6 1 (3.85%) Spiceworks