IT Support Engineer Jobs

IT Support Engineer
UK

The median IT Support Engineer salary in the UK is £30,000 per year according to job vacancies posted during the 6 months to 9 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 Jun 2024
Same period 2023 Same period 2022
Rank 239 414 673
Rank change year-on-year +175 +259 -216
Permanent jobs requiring an IT Support Engineer 1,263 741 735
As % of all permanent jobs advertised in the UK 1.16% 0.80% 0.43%
As % of the Job Titles category 1.23% 0.87% 0.45%
Number of salaries quoted 1,098 564 661
10th Percentile £23,000 £25,500 £22,750
25th Percentile £25,625 £27,000 £26,250
Median annual salary (50th Percentile) £30,000 £32,500 £31,133
Median % change year-on-year -7.69% +4.39% +3.78%
75th Percentile £35,000 £37,000 £37,250
90th Percentile £42,500 £41,925 £47,500
UK excluding London median annual salary £29,500 £30,000 £30,000
% change year-on-year -1.67% - +6.19%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 102,753 84,908 164,946
% of permanent jobs with a recognized job title 94.75% 91.21% 95.96%
Number of salaries quoted 72,538 55,143 85,388
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,524 £45,000 £42,750
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £70,000 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,500 £50,296
% change year-on-year -6.54% +6.37% +5.89%

IT Support Engineer
Job Vacancy Trend

Job postings that featured IT Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support Engineer in the UK

IT Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing IT Support Engineer.

Salary trend for IT Support Engineer in the UK

IT Support Engineer
Salary Histogram

Salary distribution for jobs citing IT Support Engineer over the 6 months to 9 June 2024.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 9 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +155 1,169 £30,000 -7.69% 159
UK excluding London +131 1,139 £29,500 -1.67% 152
South East +131 281 £30,000 - 41
Midlands +91 251 £29,000 +5.45% 18
Work from Home +116 244 £32,500 +1.56% 36
North of England +81 231 £28,500 -5.00% 38
West Midlands +83 159 £28,500 +3.64% 6
East of England +42 149 £29,500 -5.98% 22
South West +22 146 £30,000 -7.69% 20
North West +45 114 £27,000 -10.00% 21
London -19 111 £34,000 -2.86% 17
East Midlands +13 88 £30,000 +9.09% 12
Yorkshire +50 75 £30,000 +8.11% 14
North East +18 42 £32,500 -3.34% 4
Scotland -55 39 £27,500 - 12
Wales +49 38 £27,500 -12.00% 1
Northern Ireland +17 4 £30,000 -11.11% 4

IT Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 9 June 2024, IT Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 808 (63.97%) Windows
2 703 (55.66%) Microsoft
3 697 (55.19%) Microsoft 365
4 558 (44.18%) Active Directory
5 424 (33.57%) Azure
6 401 (31.75%) Social Skills
7 348 (27.55%) Windows Server
8 286 (22.64%) Problem-Solving
9 284 (22.49%) Customer Service
10 273 (21.62%) Firewall
11 243 (19.24%) ITIL
12 223 (17.66%) Windows 10
13 221 (17.50%) Microsoft Exchange
14 202 (15.99%) Microsoft Office
15 195 (15.44%) VMware
16 182 (14.41%) Driving Licence
17 164 (12.98%) Hyper-V
17 164 (12.98%) SharePoint
18 161 (12.75%) Linux
19 157 (12.43%) Entra ID
20 156 (12.35%) Degree
21 151 (11.96%) Microsoft Certification
22 146 (11.56%) Microsoft Intune
23 145 (11.48%) Cisco
24 138 (10.93%) VMware Infrastructure
25 118 (9.34%) DNS
26 111 (8.79%) SQL
27 107 (8.47%) Wi-Fi
28 104 (8.23%) Asset Management
29 101 (8.00%) Internet

IT Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 221 (17.50%) Microsoft Exchange
2 164 (12.98%) SharePoint
3 17 (1.35%) Exchange Server 2013
4 12 (0.95%) Confluence
5 11 (0.87%) Exchange Server 2010
6 9 (0.71%) Exchange Server 2007
7 6 (0.48%) Exchange Server 2000
8 5 (0.40%) IIS
9 4 (0.32%) Jupyter
10 3 (0.24%) SAS
10 3 (0.24%) WordPress
11 2 (0.16%) Blackberry Enterprise Server
11 2 (0.16%) Exchange Server 2003
11 2 (0.16%) Skype for Business
12 1 (0.079%) Apache
12 1 (0.079%) CMS
12 1 (0.079%) Site Server
12 1 (0.079%) Tomcat
Applications
1 202 (15.99%) Microsoft Office
2 45 (3.56%) Microsoft Excel
3 6 (0.48%) Spreadsheet
4 4 (0.32%) Microsoft Project
5 3 (0.24%) SPSS
6 1 (0.079%) Microsoft PowerPoint
Business Applications
1 5 (0.40%) Sage X3
2 2 (0.16%) Oracle Receivables
3 1 (0.079%) Dynamics AX
3 1 (0.079%) Dynamics CRM
3 1 (0.079%) Elite 3E
Cloud Services
1 697 (55.19%) Microsoft 365
2 424 (33.57%) Azure
3 157 (12.43%) Entra ID
4 52 (4.12%) AWS
5 48 (3.80%) OneDrive
6 22 (1.74%) Google Workspace
7 19 (1.50%) Mimecast
8 9 (0.71%) Amazon EC2
9 6 (0.48%) Cloud Computing
9 6 (0.48%) Serverless
10 5 (0.40%) iTunes
10 5 (0.40%) Power Platform
11 4 (0.32%) IaaS
11 4 (0.32%) PaaS
11 4 (0.32%) SaaS
11 4 (0.32%) WhatsApp
12 3 (0.24%) Dropbox
12 3 (0.24%) Rubrik
13 2 (0.16%) Amazon S3
13 2 (0.16%) ClickUp
Communications & Networking
1 273 (21.62%) Firewall
2 118 (9.34%) DNS
3 107 (8.47%) Wi-Fi
4 101 (8.00%) Internet
5 97 (7.68%) VPN
6 94 (7.44%) DHCP
7 86 (6.81%) Wireless
8 84 (6.65%) Network Security
8 84 (6.65%) VoIP
9 72 (5.70%) TCP/IP
10 69 (5.46%) WLAN
11 59 (4.67%) SAN
11 59 (4.67%) WAN
12 54 (4.28%) VLAN
13 50 (3.96%) LAN
14 28 (2.22%) Remote Desktop
15 18 (1.43%) NAS
16 17 (1.35%) Unified Communications
17 12 (0.95%) SSL
18 11 (0.87%) Broadband
Database & Business Intelligence
1 95 (7.52%) SQL Server
2 34 (2.69%) Amazon RDS
3 17 (1.35%) MySQL
4 8 (0.63%) MariaDB
5 4 (0.32%) DB2
5 4 (0.32%) Metabase
6 3 (0.24%) Big Data
6 3 (0.24%) EDRMS
6 3 (0.24%) Oracle Database
6 3 (0.24%) Power BI
7 2 (0.16%) Crystal Reports
7 2 (0.16%) Oracle Reports
8 1 (0.079%) Electronic Patient Records
Development Applications
1 25 (1.98%) JIRA
2 4 (0.32%) Visual Studio Code
3 2 (0.16%) MSI
3 2 (0.16%) Visual Studio
4 1 (0.079%) Atlassian Bamboo
4 1 (0.079%) Bitbucket
4 1 (0.079%) Jenkins
General
1 401 (31.75%) Social Skills
2 74 (5.86%) Organisational Skills
3 57 (4.51%) Telecoms
4 51 (4.04%) Analytical Skills
5 48 (3.80%) Finance
6 45 (3.56%) Law
7 38 (3.01%) Inclusion and Diversity
8 29 (2.30%) Manufacturing
9 28 (2.22%) Retail
10 26 (2.06%) Legal
11 21 (1.66%) Games
12 20 (1.58%) Documentation Skills
13 13 (1.03%) Marketing
14 11 (0.87%) Back Office
14 11 (0.87%) Banking
15 9 (0.71%) Advertising
16 7 (0.55%) Public Sector
17 2 (0.16%) Automotive
17 2 (0.16%) Electronics
17 2 (0.16%) Publishing
Libraries, Frameworks & Software Standards
1 8 (0.63%) LDAP
2 7 (0.55%) ADSI
3 5 (0.40%) Kafka
4 4 (0.32%) Cocoa
5 3 (0.24%) LAMP
6 2 (0.16%) .NET
6 2 (0.16%) CSS
6 2 (0.16%) HTML
6 2 (0.16%) V-Ray
7 1 (0.079%) EDI
7 1 (0.079%) RESTEasy
7 1 (0.079%) SAML
Miscellaneous
1 182 (14.41%) Driving Licence
2 87 (6.89%) Onboarding
3 43 (3.40%) Self-Motivation
4 37 (2.93%) Replication
5 27 (2.14%) EPoS
6 25 (1.98%) Enterprise Storage
6 25 (1.98%) Management Information System
7 22 (1.74%) Fat Client
7 22 (1.74%) Thin Client
8 20 (1.58%) Data Centre
9 15 (1.19%) iPad
10 14 (1.11%) CCTV
11 13 (1.03%) Social Media
12 9 (0.71%) Video Conferencing
13 8 (0.63%) Client/Server
13 8 (0.63%) iPhone
14 7 (0.55%) Public Cloud
15 6 (0.48%) Apple TV
15 6 (0.48%) Life Science
16 5 (0.40%) Hybrid Cloud
Operating Systems
1 808 (63.97%) Windows
2 348 (27.55%) Windows Server
3 223 (17.66%) Windows 10
4 161 (12.75%) Linux
5 70 (5.54%) Mac OS
6 68 (5.38%) Windows Server 2016
7 56 (4.43%) Windows Server 2019
8 49 (3.88%) Windows Server 2012
9 48 (3.80%) Android
10 42 (3.33%) Apple iOS
11 29 (2.30%) Windows 7
12 23 (1.82%) Mac OS X
13 19 (1.50%) Windows Server 2008
14 13 (1.03%) Windows 8
15 11 (0.87%) Unix
16 7 (0.55%) CentOS
17 5 (0.40%) Windows Server 2003
18 4 (0.32%) Debian
19 3 (0.24%) Red Hat Enterprise Linux
19 3 (0.24%) VMS
Processes & Methodologies
1 286 (22.64%) Problem-Solving
2 284 (22.49%) Customer Service
3 243 (19.24%) ITIL
4 104 (8.23%) Asset Management
5 86 (6.81%) Mentoring
6 80 (6.33%) Cybersecurity
7 77 (6.10%) Computer Science
8 72 (5.70%) Infrastructure Engineering
8 72 (5.70%) Network Management
9 67 (5.30%) IT Asset Management
10 55 (4.35%) Service Delivery
11 51 (4.04%) Project Delivery
12 45 (3.56%) Incident Management
13 38 (3.01%) Continuous Improvement
13 38 (3.01%) Remote Monitoring and Management
14 37 (2.93%) Agile
15 35 (2.77%) Change Management
15 35 (2.77%) Project Planning
16 34 (2.69%) Migration
17 32 (2.53%) Disaster Recovery
Programming Languages
1 111 (8.79%) SQL
2 52 (4.12%) PowerShell
3 7 (0.55%) PHP
4 5 (0.40%) Java
4 5 (0.40%) VB
5 4 (0.32%) Python
6 3 (0.24%) Bash
7 1 (0.079%) Perl
Qualifications
1 156 (12.35%) Degree
2 151 (11.96%) Microsoft Certification
3 99 (7.84%) CCNA
3 99 (7.84%) Cisco Certification
4 88 (6.97%) MCSE
5 82 (6.49%) MCP
6 71 (5.62%) Computer Science Degree
7 69 (5.46%) CCNP
8 67 (5.30%) LPIC
9 53 (4.20%) DBS Check
10 32 (2.53%) Network+ Certification
11 21 (1.66%) A+ Certification
11 21 (1.66%) Azure Certification
12 12 (0.95%) CompTIA Security+
13 11 (0.87%) Security Cleared
14 10 (0.79%) ITIL Certification
15 8 (0.63%) MCSA
16 7 (0.55%) ITIL Foundation Certificate
16 7 (0.55%) SC Cleared
17 6 (0.48%) DV Cleared
Quality Assurance & Compliance
1 73 (5.78%) SLA
2 33 (2.61%) GDPR
3 14 (1.11%) Cyber Essentials
4 11 (0.87%) ISO/IEC 27001
5 2 (0.16%) NIST
6 1 (0.079%) Accessibility
6 1 (0.079%) Cyber Essentials PLUS
6 1 (0.079%) PCI DSS
System Software
1 558 (44.18%) Active Directory
2 164 (12.98%) Hyper-V
3 138 (10.93%) VMware Infrastructure
4 26 (2.06%) VMware ESXi
5 21 (1.66%) Virtual Desktop
6 12 (0.95%) vSphere
7 10 (0.79%) Virtual Machines
8 8 (0.63%) Docker
8 8 (0.63%) Terminal Services
9 6 (0.48%) Virtual Servers
10 4 (0.32%) Citrix Hypervisor
11 3 (0.24%) Firmware
12 2 (0.16%) pfSense
12 2 (0.16%) VMware Workstation
12 2 (0.16%) XenApp
13 1 (0.079%) Microsoft App-V
13 1 (0.079%) NFS
13 1 (0.079%) Terminal Server
13 1 (0.079%) Xen
Systems Management
1 146 (11.56%) Microsoft Intune
2 55 (4.35%) SCCM
3 13 (1.03%) Cisco CUCM
3 13 (1.03%) ServiceCenter
4 12 (0.95%) Jamf Pro
5 6 (0.48%) Kubernetes
5 6 (0.48%) Opsgenie
6 5 (0.40%) WSUS
7 4 (0.32%) Backup Exec
8 3 (0.24%) NetBackup
8 3 (0.24%) NetCrunch
9 2 (0.16%) Active Directory Federation Services
9 2 (0.16%) Grafana
9 2 (0.16%) Prometheus
9 2 (0.16%) Single Sign-On
9 2 (0.16%) vCenter Server
10 1 (0.079%) Ansible
10 1 (0.079%) Autotask
10 1 (0.079%) Failover Clustering
10 1 (0.079%) Puppet
Vendors
1 703 (55.66%) Microsoft
2 195 (15.44%) VMware
3 145 (11.48%) Cisco
4 91 (7.21%) Citrix
5 79 (6.25%) Apple
6 75 (5.94%) Veeam
7 50 (3.96%) Sophos
8 39 (3.09%) HP
9 31 (2.45%) Meraki
10 28 (2.22%) ConnectWise
11 27 (2.14%) Draytek
12 25 (1.98%) Google
13 23 (1.82%) Barracuda Networks
14 19 (1.50%) Aruba
15 16 (1.27%) Palo Alto
16 15 (1.19%) Fortinet
17 14 (1.11%) WatchGuard
18 13 (1.03%) Dell
18 13 (1.03%) Mitel
19 12 (0.95%) ServiceNow