Help Desk Engineer Jobs

Help Desk Engineer
UK

The median Help Desk Engineer salary in the UK is £29,500 per year according to job vacancies posted during the 6 months to 9 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 Jun 2024
Same period 2023 Same period 2022
Rank 888 875 1248
Rank change year-on-year -13 +373 -315
Permanent jobs requiring a Help Desk Engineer 34 70 33
As % of all permanent jobs advertised in the UK 0.031% 0.075% 0.019%
As % of the Job Titles category 0.033% 0.082% 0.020%
Number of salaries quoted 29 68 29
10th Percentile £21,000 £22,000 £21,250
25th Percentile £22,500 £25,563 £23,000
Median annual salary (50th Percentile) £29,500 £30,000 £28,000
Median % change year-on-year -1.67% +7.14% +9.80%
75th Percentile £37,000 £32,500 £33,750
90th Percentile £47,250 - £37,500
UK excluding London median annual salary £29,500 £30,000 £23,500
% change year-on-year -1.67% +27.66% -7.84%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 102,753 84,908 164,946
% of permanent jobs with a recognized job title 94.75% 91.21% 95.96%
Number of salaries quoted 72,538 55,143 85,388
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,524 £45,000 £42,750
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £70,000 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,500 £50,296
% change year-on-year -6.54% +6.37% +5.89%

Help Desk Engineer
Job Vacancy Trend

Job postings that featured Help Desk Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Help Desk Engineer in the UK

Help Desk Engineer
Salary Trend

3-month moving average salary quoted in jobs citing Help Desk Engineer.

Salary trend for Help Desk Engineer in the UK

Help Desk Engineer
Salary Histogram

Salary distribution for jobs citing Help Desk Engineer over the 6 months to 9 June 2024.

Salary histogram for Help Desk Engineer in the UK

Help Desk Engineer
Top 11 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Engineer within the UK over the 6 months to 9 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -9 34 £29,500 -1.67% 20
UK excluding London -85 34 £29,500 -1.67% 18
North of England +33 16 £24,500 -20.97% 6
South East -34 11 £31,500 +5.00% 10
North West -3 6 £24,500 - 2
North East - 6 £29,500 - 2
West Midlands -9 5 £35,000 +33.33%
Midlands -33 5 £35,000 +34.62%
Yorkshire +61 4 £22,000 -29.03% 2
Work from Home +47 3 £21,500 -28.33% 10
South West -30 2 £21,500 -14.00% 2

Help Desk Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 9 June 2024, Help Desk Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Help Desk Engineer in the job title.

1 21 (61.76%) Windows
2 16 (47.06%) Microsoft
3 15 (44.12%) Microsoft 365
4 14 (41.18%) Active Directory
5 12 (35.29%) SharePoint
5 12 (35.29%) Social Skills
6 11 (32.35%) Azure
6 11 (32.35%) Microsoft Exchange
7 10 (29.41%) AWS
7 10 (29.41%) Entra ID
8 9 (26.47%) Problem-Solving
8 9 (26.47%) Customer Service
9 7 (20.59%) Apple iOS
9 7 (20.59%) Android
9 7 (20.59%) Infrastructure Engineering
9 7 (20.59%) Windows 10
9 7 (20.59%) VoIP
9 7 (20.59%) SLA
10 5 (14.71%) VMware
11 4 (11.76%) VMware Infrastructure
11 4 (11.76%) Hyper-V
11 4 (11.76%) Windows Server
12 3 (8.82%) Google
12 3 (8.82%) VLAN
12 3 (8.82%) SonicWALL
12 3 (8.82%) Draytek
12 3 (8.82%) Retail
12 3 (8.82%) Law
12 3 (8.82%) Network+ Certification
12 3 (8.82%) Firewall

Help Desk Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (35.29%) SharePoint
2 11 (32.35%) Microsoft Exchange
Applications
1 3 (8.82%) Microsoft Office
Cloud Services
1 15 (44.12%) Microsoft 365
2 11 (32.35%) Azure
3 10 (29.41%) AWS
3 10 (29.41%) Entra ID
4 2 (5.88%) Dynamics 365
5 1 (2.94%) Rubrik
Communications & Networking
1 7 (20.59%) VoIP
2 3 (8.82%) Firewall
2 3 (8.82%) Internet
2 3 (8.82%) IPv4
2 3 (8.82%) VLAN
2 3 (8.82%) VPN
3 2 (5.88%) SAN
3 2 (5.88%) Unified Communications
4 1 (2.94%) Remote Desktop
4 1 (2.94%) TCP/IP
Database & Business Intelligence
1 1 (2.94%) SQL Server
1 1 (2.94%) SQL Server Reporting Services
General
1 12 (35.29%) Social Skills
2 3 (8.82%) Law
2 3 (8.82%) Retail
3 2 (5.88%) Aerospace
4 1 (2.94%) Analytical Skills
4 1 (2.94%) Finance
4 1 (2.94%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (2.94%) .NET
1 1 (2.94%) CSS
1 1 (2.94%) HTML
Miscellaneous
1 2 (5.88%) Video Conferencing
2 1 (2.94%) Driving Licence
Operating Systems
1 21 (61.76%) Windows
2 7 (20.59%) Android
2 7 (20.59%) Apple iOS
2 7 (20.59%) Windows 10
3 4 (11.76%) Windows Server
4 2 (5.88%) Unix
5 1 (2.94%) Linux
5 1 (2.94%) Windows 7
Processes & Methodologies
1 9 (26.47%) Customer Service
1 9 (26.47%) Problem-Solving
2 7 (20.59%) Infrastructure Engineering
3 3 (8.82%) Cybersecurity
3 3 (8.82%) ITIL
3 3 (8.82%) Remote Monitoring and Management
4 2 (5.88%) Multi-Factor Authentication
4 2 (5.88%) Network Management
5 1 (2.94%) Break/Fix
5 1 (2.94%) CRM
5 1 (2.94%) Cyber Threat Intelligence
5 1 (2.94%) Data Loss Prevention
5 1 (2.94%) ERP
5 1 (2.94%) Full Stack Development
5 1 (2.94%) IT Strategy
5 1 (2.94%) Logistics
5 1 (2.94%) Network Monitoring
5 1 (2.94%) Service Delivery
5 1 (2.94%) Threat Intelligence
Programming Languages
1 1 (2.94%) C#
1 1 (2.94%) PowerShell
1 1 (2.94%) SQL
1 1 (2.94%) T-SQL
Qualifications
1 3 (8.82%) DV Cleared
1 3 (8.82%) MCP
1 3 (8.82%) MCSA
1 3 (8.82%) MCSE
1 3 (8.82%) Microsoft Certification
1 3 (8.82%) Network+ Certification
1 3 (8.82%) Security Cleared
2 2 (5.88%) Azure Certification
2 2 (5.88%) HNC
2 2 (5.88%) SC Cleared
Quality Assurance & Compliance
1 7 (20.59%) SLA
System Software
1 14 (41.18%) Active Directory
2 4 (11.76%) Hyper-V
2 4 (11.76%) VMware Infrastructure
3 3 (8.82%) VMware ESXi
3 3 (8.82%) vSphere
4 1 (2.94%) GPFS
4 1 (2.94%) VMware Server
Vendors
1 16 (47.06%) Microsoft
2 5 (14.71%) VMware
3 3 (8.82%) Acronis
3 3 (8.82%) CheckPoint
3 3 (8.82%) Datto
3 3 (8.82%) Draytek
3 3 (8.82%) Google
3 3 (8.82%) SonicWALL
3 3 (8.82%) Sophos
4 2 (5.88%) Apple
4 2 (5.88%) Forcepoint
4 2 (5.88%) Siemens
5 1 (2.94%) Citrix