2nd Line Support Jobs with Work from Home Options

Second Line Support
UK > Work from Home

The median Second Line Support salary in Work from Home is £31,375 per year according to job vacancies posted during the 6 months to 9 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 Jun 2024
Same period 2023 Same period 2022
Rank 431 438 626
Rank change year-on-year +7 +188 -162
Permanent jobs requiring a 2nd Line Support 155 207 267
As % of all permanent jobs with a WFH option 0.44% 0.55% 0.35%
As % of the Job Titles category 0.46% 0.57% 0.36%
Number of salaries quoted 146 198 240
10th Percentile £26,125 £24,000 £25,000
25th Percentile £29,000 £25,875 £26,250
Median annual salary (50th Percentile) £31,375 £31,250 £30,000
Median % change year-on-year +0.40% +4.17% +7.14%
75th Percentile £37,250 £35,750 £35,000
90th Percentile £40,000 £38,750 £37,500
UK median annual salary £30,500 £31,500 £30,000
% change year-on-year -3.17% +5.00% +7.14%

All Permanent IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 33,957 36,209 73,459
% of permanent jobs with a recognized job title 96.26% 95.94% 97.30%
Number of salaries quoted 25,728 26,374 42,749
10th Percentile £33,250 £36,750 £36,250
25th Percentile £42,500 £47,000 £45,375
Median annual salary (50th Percentile) £55,000 £62,500 £60,000
Median % change year-on-year -12.00% +4.17% +9.09%
75th Percentile £75,000 £81,250 £80,000
90th Percentile £93,750 £100,000 £95,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

2nd Line Support
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured 2nd Line Support in the job title as a proportion of all IT jobs advertised.

2nd Line Support trend for jobs with a WFH option

2nd Line Support
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing 2nd Line Support.

2nd Line Support salary trend for jobs with a WFH option

2nd Line Support
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing 2nd Line Support over the 6 months to 9 June 2024.

2nd Line Support salary histogram for jobs with a WFH option

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 9 June 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with remote work options featuring 2nd Line Support in the job title.

1 89 (57.42%) Microsoft
2 86 (55.48%) Microsoft 365
3 82 (52.90%) Active Directory
4 68 (43.87%) Windows
5 55 (35.48%) Social Skills
6 53 (34.19%) Azure
7 48 (30.97%) Microsoft Exchange
8 44 (28.39%) Customer Service
9 37 (23.87%) Windows Server
10 36 (23.23%) VMware
10 36 (23.23%) ITIL
11 33 (21.29%) Windows 10
12 32 (20.65%) Problem-Solving
13 31 (20.00%) SharePoint
14 29 (18.71%) VMware Infrastructure
15 27 (17.42%) Citrix
15 27 (17.42%) Microsoft Intune
16 26 (16.77%) Organisational Skills
16 26 (16.77%) SQL Server
17 25 (16.13%) Firewall
18 23 (14.84%) Hyper-V
18 23 (14.84%) Driving Licence
19 22 (14.19%) SQL
20 20 (12.90%) Microsoft Office
21 19 (12.26%) Incident Management
21 19 (12.26%) Entra ID
22 17 (10.97%) Windows 7
22 17 (10.97%) DNS
23 15 (9.68%) SAN
24 14 (9.03%) SLA

2nd Line Support Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 48 (30.97%) Microsoft Exchange
2 31 (20.00%) SharePoint
3 2 (1.29%) Exchange Server 2007
3 2 (1.29%) Exchange Server 2010
3 2 (1.29%) Exchange Server 2013
Applications
1 20 (12.90%) Microsoft Office
2 1 (0.65%) Spreadsheet
Business Applications
1 4 (2.58%) Dynamics CRM
1 4 (2.58%) Dynamics NAV
2 1 (0.65%) Dynamics AX
Cloud Services
1 86 (55.48%) Microsoft 365
2 53 (34.19%) Azure
3 19 (12.26%) Entra ID
4 8 (5.16%) Google Workspace
5 5 (3.23%) Power Platform
6 4 (2.58%) Dynamics 365
7 3 (1.94%) AWS
8 2 (1.29%) Mimecast
8 2 (1.29%) OneDrive
9 1 (0.65%) Azure DevOps
9 1 (0.65%) GCP
Communications & Networking
1 25 (16.13%) Firewall
2 17 (10.97%) DNS
3 15 (9.68%) SAN
4 14 (9.03%) DHCP
5 13 (8.39%) TCP/IP
6 9 (5.81%) Remote Desktop
6 9 (5.81%) VoIP
6 9 (5.81%) Wi-Fi
7 8 (5.16%) VPN
7 8 (5.16%) WAN
8 7 (4.52%) LAN
9 6 (3.87%) NAS
10 4 (2.58%) WLAN
11 3 (1.94%) Internet
11 3 (1.94%) VLAN
12 2 (1.29%) Wireless
13 1 (0.65%) HTTP
13 1 (0.65%) Intranet
Database & Business Intelligence
1 26 (16.77%) SQL Server
2 7 (4.52%) Amazon RDS
3 1 (0.65%) Power BI
Development Applications
1 3 (1.94%) JIRA
General
1 55 (35.48%) Social Skills
2 26 (16.77%) Organisational Skills
3 10 (6.45%) Finance
4 9 (5.81%) Analytical Skills
4 9 (5.81%) Manufacturing
5 7 (4.52%) French Language
6 6 (3.87%) German Language
7 5 (3.23%) Inclusion and Diversity
7 5 (3.23%) Legal
8 4 (2.58%) Public Sector
8 4 (2.58%) Telecoms
9 2 (1.29%) Law
10 1 (0.65%) Banking
10 1 (0.65%) Electronics
10 1 (0.65%) Games
10 1 (0.65%) Marketing
10 1 (0.65%) Presentation Skills
10 1 (0.65%) Retail
10 1 (0.65%) Tech for Good
Libraries, Frameworks & Software Standards
1 3 (1.94%) .NET
1 3 (1.94%) ASP.NET
1 3 (1.94%) XML
2 2 (1.29%) CSS
2 2 (1.29%) JSON
3 1 (0.65%) ARM Templates
3 1 (0.65%) HTML
Miscellaneous
1 23 (14.84%) Driving Licence
2 11 (7.10%) Self-Motivation
3 9 (5.81%) Enterprise Storage
4 8 (5.16%) Smartphone
5 6 (3.87%) iPad
6 4 (2.58%) Virtual Team
7 3 (1.94%) Apple TV
7 3 (1.94%) Handset
7 3 (1.94%) Onboarding
8 1 (0.65%) Fat Client
8 1 (0.65%) iPhone
8 1 (0.65%) Management Information System
8 1 (0.65%) Team-Oriented Environment
8 1 (0.65%) Thin Client
Operating Systems
1 68 (43.87%) Windows
2 37 (23.87%) Windows Server
3 33 (21.29%) Windows 10
4 17 (10.97%) Windows 7
5 13 (8.39%) Windows 8
6 9 (5.81%) Android
6 9 (5.81%) Linux
7 8 (5.16%) Windows Server 2016
8 6 (3.87%) Windows Server 2012
9 5 (3.23%) Apple iOS
9 5 (3.23%) Windows Server 2008
10 4 (2.58%) Windows Server 2019
11 3 (1.94%) Red Hat Enterprise Linux
12 2 (1.29%) Mac OS X
13 1 (0.65%) AIX
Processes & Methodologies
1 44 (28.39%) Customer Service
2 36 (23.23%) ITIL
3 32 (20.65%) Problem-Solving
4 19 (12.26%) Incident Management
5 13 (8.39%) Server Management
6 9 (5.81%) Desktop Virtualisation
6 9 (5.81%) Line Management
7 7 (4.52%) Service Management
8 6 (3.87%) Antivirus Management
8 6 (3.87%) Service Delivery
8 6 (3.87%) Software Deployment
8 6 (3.87%) Storage Management
8 6 (3.87%) Time Management
9 5 (3.23%) CRM
9 5 (3.23%) ERP
9 5 (3.23%) Mentoring
9 5 (3.23%) Software Testing
9 5 (3.23%) User Experience
10 4 (2.58%) Business Intelligence
10 4 (2.58%) Service Desk Management
Programming Languages
1 22 (14.19%) SQL
2 10 (6.45%) PowerShell
3 3 (1.94%) C#
4 1 (0.65%) Bicep
4 1 (0.65%) JavaScript
Qualifications
1 11 (7.10%) Azure Certification
2 9 (5.81%) Microsoft Certification
3 4 (2.58%) ITIL Certification
4 3 (1.94%) CCNA
4 3 (1.94%) Cisco Certification
5 1 (0.65%) A+ Certification
5 1 (0.65%) AWS Certification
5 1 (0.65%) DBS Check
5 1 (0.65%) Degree
Quality Assurance & Compliance
1 14 (9.03%) SLA
2 3 (1.94%) QA
3 1 (0.65%) GDPR
3 1 (0.65%) ISO/IEC 27001
System Software
1 82 (52.90%) Active Directory
2 29 (18.71%) VMware Infrastructure
3 23 (14.84%) Hyper-V
4 11 (7.10%) Virtual Desktop
4 11 (7.10%) VirtualBox
4 11 (7.10%) XenApp
4 11 (7.10%) XenDesktop
5 2 (1.29%) VMware ESXi
6 1 (0.65%) Virtual Machines
6 1 (0.65%) vSphere
Systems Management
1 27 (17.42%) Microsoft Intune
2 6 (3.87%) SCCM
3 2 (1.29%) Microsoft Data Protection Manager
3 2 (1.29%) SCDPM
4 1 (0.65%) FortiGate
4 1 (0.65%) Single Sign-On
Vendors
1 89 (57.42%) Microsoft
2 36 (23.23%) VMware
3 27 (17.42%) Citrix
4 10 (6.45%) Google
5 9 (5.81%) Veeam
6 8 (5.16%) Apple
6 8 (5.16%) Cisco
7 6 (3.87%) ESET
7 6 (3.87%) Sophos
8 3 (1.94%) Aderant
8 3 (1.94%) Barracuda Networks
8 3 (1.94%) Dell
8 3 (1.94%) Red Hat
9 2 (1.29%) HP
9 2 (1.29%) Meraki
9 2 (1.29%) Oracle
10 1 (0.65%) Acronis
10 1 (0.65%) Aruba
10 1 (0.65%) ConnectWise
10 1 (0.65%) ServiceNow