Service Delivery Jobs

Service Delivery
UK

The following table provides summary statistics for permanent job vacancies with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 2 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
2 Jun 2024
Same period 2023 Same period 2022
Rank 105 140 157
Rank change year-on-year +35 +17 -12
Permanent jobs citing Service Delivery 2,667 2,446 4,621
As % of all permanent jobs advertised in the UK 2.53% 2.58% 2.73%
As % of the Processes & Methodologies category 3.03% 2.70% 2.85%
Number of salaries quoted 1,800 1,611 3,019
10th Percentile £26,750 £26,250 £28,500
25th Percentile £35,924 £34,650 £38,117
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% -
75th Percentile £65,000 £70,000 £65,000
90th Percentile £77,500 £90,000 £80,000
UK excluding London median annual salary £45,169 £45,600 £47,500
% change year-on-year -0.95% -4.00% +5.56%

All Process and Methodology Skills
UK

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 87,980 90,493 162,202
As % of all permanent jobs advertised in the UK 83.59% 95.46% 95.93%
Number of salaries quoted 61,356 54,578 82,967
10th Percentile £29,284 £34,000 £33,500
25th Percentile £40,000 £45,000 £43,750
Median annual salary (50th Percentile) £55,000 £60,899 £60,000
Median % change year-on-year -9.69% +1.50% +9.09%
75th Percentile £72,500 £81,250 £80,000
90th Percentile £92,500 £100,000 £96,250
UK excluding London median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +9.38%

Service Delivery
Job Vacancy Trend

Job postings citing Service Delivery as a proportion of all IT jobs advertised.

Job vacancy trend for Service Delivery in the UK

Service Delivery
Salary Trend

3-month moving average salary quoted in jobs citing Service Delivery.

Salary trend for Service Delivery in the UK

Service Delivery
Salary Histogram

Salary distribution for jobs citing Service Delivery over the 6 months to 2 June 2024.

Salary histogram for Service Delivery in the UK

Service Delivery
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the UK over the 6 months to 2 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +47 2,354 £50,000 -4.76% 843
UK excluding London +30 2,009 £45,169 -0.95% 643
Work from Home +25 922 £55,000 - 349
London +49 578 £60,000 -7.69% 265
South East +14 489 £46,500 +2.65% 158
North of England +48 488 £42,500 -15.00% 153
Midlands +33 337 £47,450 -10.08% 113
South West +21 318 £49,500 +1.02% 78
North West +29 252 £50,000 +5.26% 88
West Midlands +23 226 £50,000 -7.61% 69
Yorkshire +40 161 £42,500 -24.11% 50
East of England -6 154 £38,000 -2.56% 89
Scotland -33 151 £49,995 +59.98% 57
East Midlands +20 107 £37,500 -28.57% 44
North East +33 78 £24,960 -30.67% 19
Wales +37 60 £45,000 +24.72% 18
Northern Ireland +17 18 £72,500 +104.23% 11

Service Delivery
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 145 (5.44%) SharePoint
2 113 (4.24%) Microsoft Exchange
3 30 (1.12%) Confluence
4 25 (0.94%) CMS
5 20 (0.75%) Apache
6 19 (0.71%) Jupyter
6 19 (0.71%) nginx
7 16 (0.60%) Apache Spark
8 8 (0.30%) IIS
9 7 (0.26%) Appian
9 7 (0.26%) Exchange Server 2013
10 6 (0.22%) Exchange Server 2000
10 6 (0.22%) Exchange Server 2010
11 5 (0.19%) SharePoint 2010
11 5 (0.19%) SharePoint 2013
12 4 (0.15%) SAS
12 4 (0.15%) Umbraco
13 3 (0.11%) Documentum
13 3 (0.11%) Skype for Business
14 2 (0.075%) IBM Domino
Applications
1 154 (5.77%) Microsoft Office
2 142 (5.32%) Microsoft Excel
3 59 (2.21%) Microsoft PowerPoint
4 18 (0.67%) Microsoft Project
5 8 (0.30%) MS Visio
6 6 (0.22%) Chatbot
7 4 (0.15%) AutoCAD
7 4 (0.15%) Spreadsheet
8 2 (0.075%) SOLIDWORKS
8 2 (0.075%) Trello
9 1 (0.037%) Adobe Creative Suite
9 1 (0.037%) Adobe Illustrator
9 1 (0.037%) InDesign
9 1 (0.037%) Photoshop
9 1 (0.037%) Solid Edge
Business Applications
1 24 (0.90%) Dynamics CRM
2 9 (0.34%) SAP HCM
3 8 (0.30%) NEC Housing
4 7 (0.26%) SAP ERP
4 7 (0.26%) Workday HCM
5 6 (0.22%) Dynamics GP
5 6 (0.22%) Remedy ITSM
6 5 (0.19%) Oracle EBS
7 4 (0.15%) Elite 3E
7 4 (0.15%) Magento
7 4 (0.15%) ResourceLink
7 4 (0.15%) SAP HR
8 3 (0.11%) Maximo
8 3 (0.11%) NetSuite
8 3 (0.11%) Oracle ERP
8 3 (0.11%) Primavera
8 3 (0.11%) Salesforce CRM
8 3 (0.11%) Shopify
9 2 (0.075%) SAP CX
9 2 (0.075%) SAP PP
Cloud Services
1 478 (17.92%) Microsoft 365
2 419 (15.71%) Azure
3 193 (7.24%) SaaS
4 148 (5.55%) Power Platform
5 105 (3.94%) AWS
6 86 (3.22%) Entra ID
7 58 (2.17%) PowerApps
8 40 (1.50%) Dynamics 365
9 39 (1.46%) OneDrive
10 36 (1.35%) Azure DevOps
11 33 (1.24%) Power Automate
12 30 (1.12%) Amazon S3
13 28 (1.05%) IaaS
14 24 (0.90%) Azure Sentinel
14 24 (0.90%) Cloud Computing
14 24 (0.90%) PaaS
15 19 (0.71%) Amazon EC2
16 16 (0.60%) MinIO
16 16 (0.60%) OpenShift
16 16 (0.60%) WhatsApp
Communications & Networking
1 189 (7.09%) Firewall
2 124 (4.65%) WAN
3 108 (4.05%) LAN
4 87 (3.26%) VPN
5 81 (3.04%) Wi-Fi
6 72 (2.70%) DNS
7 66 (2.47%) Network Security
8 60 (2.25%) DHCP
9 59 (2.21%) Wireless
10 45 (1.69%) VoIP
11 44 (1.65%) Internet
12 41 (1.54%) SD-WAN
13 38 (1.42%) TCP/IP
14 34 (1.27%) VLAN
15 32 (1.20%) SAN
16 22 (0.82%) Unified Communications
17 21 (0.79%) Intranet
17 21 (0.79%) Remote Desktop
18 20 (0.75%) WLAN
19 18 (0.67%) NAS
Database & Business Intelligence
1 93 (3.49%) Power BI
1 93 (3.49%) SQL Server
2 52 (1.95%) Relational Database
3 30 (1.12%) MySQL
4 29 (1.09%) Big Data
5 25 (0.94%) RDBMS
6 24 (0.90%) Amazon RDS
7 18 (0.67%) Azure SQL Database
8 16 (0.60%) Hadoop
8 16 (0.60%) Presto
9 14 (0.52%) Data Warehouse
10 13 (0.49%) SQL Server Reporting Services
11 10 (0.37%) GIS
12 9 (0.34%) DB2
13 8 (0.30%) Oracle Database
14 7 (0.26%) NoSQL
14 7 (0.26%) SAP HANA
14 7 (0.26%) Tableau
15 6 (0.22%) PostgreSQL
16 5 (0.19%) CorVu
Development Applications
1 58 (2.17%) JIRA
2 32 (1.20%) Jenkins
3 17 (0.64%) Atlassian Bamboo
4 14 (0.52%) Visual Studio
5 13 (0.49%) Robot Framework
6 11 (0.41%) Git
7 9 (0.34%) Team Foundation Server
8 5 (0.19%) Selenium
9 4 (0.15%) GitLab
10 3 (0.11%) Appium
10 3 (0.11%) Cypress.io
10 3 (0.11%) JMeter
10 3 (0.11%) Postman
10 3 (0.11%) REST Assured
10 3 (0.11%) Serenity BDD
10 3 (0.11%) SpecFlow
11 2 (0.075%) Bitbucket
11 2 (0.075%) Oracle Forms
12 1 (0.037%) MSI
12 1 (0.037%) Visual Studio Team System
General
1 1,017 (38.13%) Social Skills
2 615 (23.06%) Finance
3 265 (9.94%) Inclusion and Diversity
4 236 (8.85%) Analytical Skills
5 208 (7.80%) Public Sector
6 165 (6.19%) Law
7 155 (5.81%) Retail
8 145 (5.44%) Legal
9 113 (4.24%) Marketing
10 96 (3.60%) Organisational Skills
11 75 (2.81%) Telecoms
12 52 (1.95%) Influencing Skills
12 52 (1.95%) Presentation Skills
13 43 (1.61%) Local Government
14 42 (1.57%) Aerospace
14 42 (1.57%) Banking
14 42 (1.57%) Manufacturing
15 26 (0.97%) Documentation Skills
15 26 (0.97%) Police
16 23 (0.86%) Fire and Rescue
Job Titles
1 508 (19.05%) Service Manager
2 422 (15.82%) Delivery Manager
3 417 (15.64%) Service Delivery Manager
4 293 (10.99%) Analyst
5 284 (10.65%) Senior
6 282 (10.57%) Lead
7 276 (10.35%) IT Manager
8 163 (6.11%) IT Support
9 156 (5.85%) Senior Manager
10 145 (5.44%) Consultant
11 123 (4.61%) Senior Delivery Manager
11 123 (4.61%) Senior Service Manager
12 118 (4.42%) Senior Service Delivery Manager
13 110 (4.12%) IT Services Manager
14 100 (3.75%) Developer
15 98 (3.67%) Support Engineer
16 90 (3.37%) Infrastructure Engineer
17 84 (3.15%) IT Engineer
18 81 (3.04%) Architect
19 80 (3.00%) Support Analyst
Libraries, Frameworks & Software Standards
1 46 (1.72%) .NET
2 42 (1.57%) EDI
3 33 (1.24%) HTML
4 20 (0.75%) CSS
5 18 (0.67%) .NET Framework
6 17 (0.64%) YAML
7 16 (0.60%) ActiveMQ
7 16 (0.60%) Apache NiFi
7 16 (0.60%) Elastic Stack
7 16 (0.60%) RabbitMQ
8 15 (0.56%) XML
9 14 (0.52%) Middleware
10 11 (0.41%) ASP.NET
11 10 (0.37%) .NET Core
12 9 (0.34%) Web Services
13 8 (0.30%) cXML
13 8 (0.30%) EDIFACT
13 8 (0.30%) Oracle Fusion
14 7 (0.26%) AngularJS
15 6 (0.22%) Flash
Miscellaneous
1 133 (4.99%) Self-Motivation
2 126 (4.72%) Management Information System
3 99 (3.71%) Data Centre
4 96 (3.60%) Driving Licence
5 56 (2.10%) Product Ownership
6 48 (1.80%) Onboarding
7 33 (1.24%) Enterprise Software
7 33 (1.24%) Public Cloud
8 32 (1.20%) Fat Client
8 32 (1.20%) Thin Client
9 28 (1.05%) CMDB
9 28 (1.05%) Hybrid Cloud
10 24 (0.90%) Analytical Mindset
10 24 (0.90%) PMI
11 23 (0.86%) Security Operations Centre
12 19 (0.71%) Virtual Team
13 16 (0.60%) Linux Command Line
13 16 (0.60%) Low-Code
13 16 (0.60%) NHS
14 15 (0.56%) Replication
Operating Systems
1 410 (15.37%) Windows
2 146 (5.47%) Linux
3 135 (5.06%) Windows Server
4 117 (4.39%) Windows 10
5 43 (1.61%) Unix
6 41 (1.54%) Apple iOS
7 35 (1.31%) Windows Server 2019
8 29 (1.09%) Android
8 29 (1.09%) Windows Server 2012
9 27 (1.01%) Windows Server 2016
10 25 (0.94%) Mac OS X
11 22 (0.82%) Windows 7
12 16 (0.60%) Mac OS
12 16 (0.60%) Windows Server 2008
13 8 (0.30%) Red Hat Enterprise Linux
14 6 (0.22%) Ubuntu
15 4 (0.15%) VMS
16 3 (0.11%) Windows 8
17 1 (0.037%) Data ONTAP
17 1 (0.037%) OpenVMS
Processes & Methodologies
1 845 (31.68%) ITIL
2 506 (18.97%) Problem-Solving
3 486 (18.22%) Customer Service
4 462 (17.32%) Service Management
5 378 (14.17%) ITSM
6 367 (13.76%) Continuous Improvement
7 314 (11.77%) Project Management
8 310 (11.62%) Agile
9 288 (10.80%) Mentoring
10 285 (10.69%) Change Management
11 227 (8.51%) Stakeholder Management
12 201 (7.54%) Actionable Insight
12 201 (7.54%) Incident Management
13 199 (7.46%) Cybersecurity
14 186 (6.97%) Roadmaps
15 183 (6.86%) Project Delivery
16 160 (6.00%) DevOps
17 155 (5.81%) Collaborative Working
18 154 (5.77%) Performance Management
19 149 (5.59%) Contract Negotiation
Programming Languages
1 132 (4.95%) SQL
2 89 (3.34%) PowerShell
3 65 (2.44%) Python
4 43 (1.61%) Bash
5 37 (1.39%) C#
6 32 (1.20%) Java
7 27 (1.01%) JavaScript
8 21 (0.79%) T-SQL
9 16 (0.60%) Shell Script
10 15 (0.56%) COBOL
11 9 (0.34%) ActionScript
12 8 (0.30%) ActionScript 2.0
13 5 (0.19%) TypeScript
13 5 (0.19%) VB
14 4 (0.15%) Kotlin
15 3 (0.11%) PHP
15 3 (0.11%) Scala
16 2 (0.075%) Data Analysis Expressions
16 2 (0.075%) Kusto Query Language
16 2 (0.075%) VBScript
Qualifications
1 389 (14.59%) Degree
2 263 (9.86%) Security Cleared
3 115 (4.31%) SC Cleared
4 90 (3.37%) ITIL Certification
5 79 (2.96%) Cisco Certification
6 55 (2.06%) Microsoft Certification
7 53 (1.99%) DV Cleared
8 52 (1.95%) CISSP
9 49 (1.84%) CCNA
9 49 (1.84%) Computer Science Degree
9 49 (1.84%) PMI Certification
10 44 (1.65%) ITIL Foundation Certificate
11 39 (1.46%) CCNP
12 36 (1.35%) DBS Check
13 32 (1.20%) PMP
14 28 (1.05%) CTC Cleared
15 25 (0.94%) AWS Certification
16 20 (0.75%) BPSS Clearance
17 18 (0.67%) Azure Certification
18 17 (0.64%) CISM
Quality Assurance & Compliance
1 370 (13.87%) SLA
2 77 (2.89%) GDPR
3 69 (2.59%) QA
4 59 (2.21%) ISO/IEC 27001
5 57 (2.14%) Cyber Essentials
6 43 (1.61%) Accessibility
7 34 (1.27%) Data Quality
7 34 (1.27%) PMO
8 12 (0.45%) PCI DSS
9 9 (0.34%) ISO 9001
9 9 (0.34%) NIST
10 8 (0.30%) Cyber Essentials PLUS
11 7 (0.26%) Actionable Recommendations
11 7 (0.26%) GRC
12 6 (0.22%) ISO/IEC 20000
12 6 (0.22%) Sarbanes-Oxley
13 5 (0.19%) COBIT
14 4 (0.15%) ISO 22301
14 4 (0.15%) NEBOSH
14 4 (0.15%) TickIT
System Software
1 320 (12.00%) Active Directory
2 94 (3.52%) VMware Infrastructure
3 49 (1.84%) Hyper-V
4 30 (1.12%) vSphere
5 26 (0.97%) Virtual Desktop
6 22 (0.82%) Docker
7 16 (0.60%) Virtual Machines
8 13 (0.49%) Firmware
9 10 (0.37%) VMware ESXi
10 9 (0.34%) Virtual Servers
11 3 (0.11%) BitLocker
11 3 (0.11%) Microsoft Virtual Server
12 2 (0.075%) Embedded Firmware
12 2 (0.075%) Terminal Services
12 2 (0.075%) XenApp
13 1 (0.037%) DFS Replication
13 1 (0.037%) Veritas Cluster Server
13 1 (0.037%) VMware NSX
13 1 (0.037%) XenDesktop
Systems Management
1 113 (4.24%) Microsoft Intune
2 96 (3.60%) SCCM
3 48 (1.80%) Kubernetes
4 32 (1.20%) Ansible
5 25 (0.94%) Terraform
6 23 (0.86%) WSUS
7 17 (0.64%) Grafana
8 16 (0.60%) HAProxy
8 16 (0.60%) Prometheus
9 11 (0.41%) Nessus
10 10 (0.37%) Jamf Pro
11 8 (0.30%) ZABBIX
12 7 (0.26%) Puppet
13 6 (0.22%) Microsoft Data Protection Manager
13 6 (0.22%) NetBackup
13 6 (0.22%) SCDPM
13 6 (0.22%) vCenter Server
14 5 (0.19%) FortiGate
15 4 (0.15%) Single Sign-On
15 4 (0.15%) SmoothWall
Vendors
1 815 (30.56%) Microsoft
2 251 (9.41%) ServiceNow
3 168 (6.30%) VMware
4 125 (4.69%) Dell
5 112 (4.20%) Cisco
6 75 (2.81%) Oracle
7 55 (2.06%) SAP
8 54 (2.02%) Salesforce
9 50 (1.87%) Apple
10 44 (1.65%) Citrix
11 41 (1.54%) Meraki
12 39 (1.46%) Veeam
13 33 (1.24%) iManage
14 26 (0.97%) Google
15 23 (0.86%) Adobe
16 20 (0.75%) Sophos
17 18 (0.67%) Palo Alto
18 16 (0.60%) Aderant
19 15 (0.56%) HP
19 15 (0.56%) Unisys