ITIL (Information Technology Infrastructure Library)
UK

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL over the 6 months to 7 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
7 May 2024
Same period 2023 Same period 2022
Rank 52 55 76
Rank change year-on-year +3 +21 -17
Permanent jobs citing ITIL 4,478 5,421 7,361
As % of all permanent jobs advertised in the UK 4.55% 5.34% 4.68%
As % of the Processes & Methodologies category 5.31% 5.58% 4.89%
Number of salaries quoted 3,530 3,948 5,521
10th Percentile £27,484 £28,000 £26,500
25th Percentile £33,930 £35,000 £35,250
Median annual salary (50th Percentile) £49,881 £47,500 £48,000
Median % change year-on-year +5.01% -1.04% +6.67%
75th Percentile £62,847 £63,750 £62,500
90th Percentile £75,989 £77,500 £75,000
UK excluding London median annual salary £44,000 £43,250 £44,000
% change year-on-year +1.73% -1.70% +3.53%

All Process and Methodology Skills
UK

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 84,403 97,101 150,579
As % of all permanent jobs advertised in the UK 85.70% 95.61% 95.65%
Number of salaries quoted 59,565 57,006 82,680
10th Percentile £29,000 £34,000 £33,515
25th Percentile £40,000 £45,000 £43,750
Median annual salary (50th Percentile) £55,000 £61,180 £60,000
Median % change year-on-year -10.10% +1.97% +9.09%
75th Percentile £72,500 £81,250 £80,000
90th Percentile £92,500 £100,000 £96,750
UK excluding London median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +9.38%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Salary Trend

3-month moving average salary quoted in jobs citing ITIL.

Salary trend for ITIL in the UK

ITIL
Salary Histogram

Salary distribution for jobs citing ITIL over the 6 months to 7 May 2024.

Salary histogram for ITIL in the UK

ITIL
Top 19 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the UK over the 6 months to 7 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +13 4,128 £48,500 +2.11% 815
UK excluding London 0 3,269 £44,000 +1.73% 612
Work from Home +10 1,607 £54,043 +6.59% 314
London +15 1,106 £58,500 +6.36% 240
North of England +26 923 £42,500 +6.25% 167
South East +7 843 £50,000 +11.11% 143
Midlands -9 515 £42,500 -5.56% 100
North West +8 470 £43,500 +0.55% 93
South West +6 450 £49,500 +10.00% 87
West Midlands -10 361 £46,945 -1.17% 62
East of England +12 307 £37,500 -25.00% 62
Yorkshire +33 303 £41,774 +4.44% 46
East Midlands -3 152 £32,500 -19.75% 38
North East +9 150 £35,000 -7.28% 29
Scotland -40 143 £45,000 -5.48% 41
Wales -24 62 £47,500 +32.56% 16
Northern Ireland +20 16 £28,750 -28.13% 7
Isle of Man - 13 £50,000 - 3
Channel Islands 0 4 £85,000 -5.56%

ITIL
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 495 (11.05%) Microsoft Exchange
2 316 (7.06%) SharePoint
3 38 (0.85%) Confluence
4 36 (0.80%) CMS
5 32 (0.71%) Skype for Business
6 29 (0.65%) WebLogic
7 25 (0.56%) IIS
8 18 (0.40%) OpenStack
9 9 (0.20%) IBM Notes
10 8 (0.18%) Exchange Server 2013
11 7 (0.16%) Apache
11 7 (0.16%) WebSphere
12 6 (0.13%) EPiServer
12 6 (0.13%) Exchange Server 2000
12 6 (0.13%) Oracle Workflow
12 6 (0.13%) SharePoint 2010
13 5 (0.11%) Exchange Server 2010
13 5 (0.11%) SAS
13 5 (0.11%) SharePoint 2013
14 4 (0.089%) ArcGIS
Applications
1 516 (11.52%) Microsoft Office
2 148 (3.31%) Microsoft Excel
3 48 (1.07%) Microsoft PowerPoint
4 33 (0.74%) MS Visio
5 18 (0.40%) Microsoft Project
6 12 (0.27%) Trello
7 5 (0.11%) Spreadsheet
8 4 (0.089%) SPSS
9 3 (0.067%) Chatbot
10 2 (0.045%) CATIA
10 2 (0.045%) NASTRAN
11 1 (0.022%) Adobe Creative Suite
Business Applications
1 87 (1.94%) Dynamics CRM
2 38 (0.85%) Remedy ITSM
3 35 (0.78%) NEC Housing
4 34 (0.76%) Sparx Enterprise Architect
5 20 (0.45%) PlanetPress Connect
6 15 (0.33%) Fidessa
7 13 (0.29%) Infor SunSystems
7 13 (0.29%) iTrent
8 11 (0.25%) SAP S/4HANA
9 10 (0.22%) NetSuite
10 9 (0.20%) SAP CX
11 8 (0.18%) Dynamics NAV
12 7 (0.16%) Dynamics GP
12 7 (0.16%) Elite 3E
13 6 (0.13%) Aladdin
13 6 (0.13%) thinkFolio
13 6 (0.13%) Workday HCM
14 5 (0.11%) Oracle 11i
14 5 (0.11%) Oracle EBS R12
14 5 (0.11%) Oracle ERP
Cloud Services
1 1,342 (29.97%) Microsoft 365
2 1,260 (28.14%) Azure
3 349 (7.79%) AWS
4 311 (6.95%) Entra ID
5 215 (4.80%) Power Platform
6 176 (3.93%) SaaS
7 156 (3.48%) IaaS
8 138 (3.08%) Azure DevOps
9 115 (2.57%) PaaS
10 100 (2.23%) OneDrive
11 83 (1.85%) PowerApps
12 73 (1.63%) Cloud Computing
12 73 (1.63%) Power Automate
13 68 (1.52%) GCP
14 64 (1.43%) Dynamics 365
15 49 (1.09%) Mimecast
16 39 (0.87%) WhatsApp
17 37 (0.83%) OpenShift
18 28 (0.63%) Azure Data Factory
18 28 (0.63%) Azure Logic Apps
Communications & Networking
1 525 (11.72%) Firewall
2 432 (9.65%) DNS
3 341 (7.62%) LAN
4 339 (7.57%) DHCP
4 339 (7.57%) WAN
5 253 (5.65%) TCP/IP
6 224 (5.00%) VPN
7 171 (3.82%) SAN
8 152 (3.39%) Wireless
9 136 (3.04%) Network Security
10 125 (2.79%) Wi-Fi
11 94 (2.10%) VoIP
12 83 (1.85%) VLAN
13 72 (1.61%) Internet
14 70 (1.56%) SD-WAN
15 57 (1.27%) MPLS
16 55 (1.23%) Remote Desktop
17 50 (1.12%) Cisco IOS
18 46 (1.03%) WLAN
19 41 (0.92%) Skype
Database & Business Intelligence
1 284 (6.34%) SQL Server
2 126 (2.81%) Power BI
3 78 (1.74%) Relational Database
4 71 (1.59%) Data Warehouse
5 58 (1.30%) Amazon RDS
6 53 (1.18%) MySQL
7 40 (0.89%) SQL Server Reporting Services
8 39 (0.87%) SQL Server Integration Services
9 37 (0.83%) Oracle Database
10 35 (0.78%) Azure SQL Database
11 30 (0.67%) Elasticsearch
12 24 (0.54%) PostgreSQL
13 18 (0.40%) Big Data
13 18 (0.40%) Oracle Database 12c
14 16 (0.36%) BusinessObjects
15 13 (0.29%) RDBMS
16 9 (0.20%) Tableau
17 8 (0.18%) MariaDB
17 8 (0.18%) Metadata
17 8 (0.18%) SQL Server Analysis Services
Development Applications
1 160 (3.57%) JIRA
2 37 (0.83%) GitLab
3 34 (0.76%) Git
4 28 (0.63%) SQL Server Management Studio (SSMS)
5 21 (0.47%) Artifactory
6 19 (0.42%) Jenkins
7 17 (0.38%) Eclipse
7 17 (0.38%) IBM UrbanCode
7 17 (0.38%) Visual Studio
8 14 (0.31%) MSI
9 7 (0.16%) Team Foundation Server
10 6 (0.13%) Rational DOORS
11 5 (0.11%) AdminStudio
11 5 (0.11%) HP UFT
11 5 (0.11%) Hudson
11 5 (0.11%) LoadRunner
11 5 (0.11%) MSTest
11 5 (0.11%) Selenium
11 5 (0.11%) SonarQube
11 5 (0.11%) Toad
General
1 1,746 (38.99%) Social Skills
2 910 (20.32%) Finance
3 566 (12.64%) Analytical Skills
4 238 (5.31%) Public Sector
5 236 (5.27%) Inclusion and Diversity
6 218 (4.87%) Organisational Skills
7 213 (4.76%) Legal
8 185 (4.13%) Law
9 141 (3.15%) Retail
10 140 (3.13%) Telecoms
11 113 (2.52%) Banking
12 90 (2.01%) Presentation Skills
13 84 (1.88%) Manufacturing
14 65 (1.45%) Police
15 61 (1.36%) Influencing Skills
16 52 (1.16%) Documentation Skills
17 48 (1.07%) Pharmaceutical
18 47 (1.05%) Automotive
18 47 (1.05%) Local Government
19 30 (0.67%) Marketing
Job Titles
1 904 (20.19%) Analyst
2 516 (11.52%) Senior
3 428 (9.56%) IT Support
4 408 (9.11%) Support Engineer
5 370 (8.26%) Lead
6 353 (7.88%) Service Manager
7 347 (7.75%) Infrastructure Engineer
8 344 (7.68%) Support Analyst
9 339 (7.57%) IT Manager
10 279 (6.23%) IT Engineer
11 260 (5.81%) Service Analyst
12 236 (5.27%) IT Analyst
13 200 (4.47%) Service Desk Analyst
14 190 (4.24%) Applications Support
15 188 (4.20%) Team Leader
16 174 (3.89%) IT Support Engineer
17 167 (3.73%) Architect
18 159 (3.55%) 2nd Line Support
19 143 (3.19%) IT Services Manager
20 141 (3.15%) Network Engineer
Libraries, Frameworks & Software Standards
1 123 (2.75%) .NET
2 74 (1.65%) HTML
3 70 (1.56%) Web Services
4 69 (1.54%) CSS
5 63 (1.41%) XML
6 61 (1.36%) EDI
7 47 (1.05%) REST
8 43 (0.96%) JSON
9 42 (0.94%) LDAP
10 40 (0.89%) SOAP
11 39 (0.87%) .NET Framework
12 36 (0.80%) AngularJS
13 31 (0.69%) J2EE
14 30 (0.67%) FIX Protocol
14 30 (0.67%) Spring
15 29 (0.65%) Java EE
16 23 (0.51%) ARM Templates
17 22 (0.49%) Middleware
18 20 (0.45%) Ajax
18 20 (0.45%) Twitter Bootstrap
Miscellaneous
1 339 (7.57%) Management Information System
2 326 (7.28%) Data Centre
3 235 (5.25%) Driving Licence
4 193 (4.31%) Self-Motivation
5 95 (2.12%) Onboarding
6 93 (2.08%) Public Cloud
7 90 (2.01%) CMDB
8 84 (1.88%) Product Ownership
9 70 (1.56%) Replication
10 61 (1.36%) Enterprise Software
11 56 (1.25%) PKI
12 53 (1.18%) Video Conferencing
13 46 (1.03%) Fat Client
13 46 (1.03%) Thin Client
14 39 (0.87%) Hybrid Cloud
15 38 (0.85%) iPad
16 34 (0.76%) Enterprise Storage
17 33 (0.74%) iPhone
17 33 (0.74%) Smartphone
18 32 (0.71%) Virtual Team
Operating Systems
1 1,584 (35.37%) Windows
2 621 (13.87%) Windows Server
3 519 (11.59%) Windows 10
4 331 (7.39%) Linux
5 177 (3.95%) Unix
6 164 (3.66%) Windows Server 2016
7 156 (3.48%) Windows 7
8 150 (3.35%) Windows Server 2019
9 119 (2.66%) Windows Server 2012
10 105 (2.34%) Android
11 71 (1.59%) Apple iOS
12 54 (1.21%) Mac OS
13 51 (1.14%) Windows 8
14 49 (1.09%) CentOS
14 49 (1.09%) Windows Server 2008
15 34 (0.76%) Red Hat Enterprise Linux
16 29 (0.65%) Mac OS X
17 26 (0.58%) Ubuntu
18 20 (0.45%) CoreOS
19 17 (0.38%) Windows NT
Processes & Methodologies
1 1,106 (24.70%) Service Management
2 1,065 (23.78%) Problem-Solving
3 928 (20.72%) Customer Service
4 873 (19.50%) Service Delivery
5 835 (18.65%) ITSM
6 607 (13.56%) Agile
7 582 (13.00%) Change Management
8 533 (11.90%) Project Management
9 507 (11.32%) Incident Management
10 484 (10.81%) Infrastructure Engineering
11 445 (9.94%) Cybersecurity
12 429 (9.58%) Problem Management
13 428 (9.56%) Continuous Improvement
14 426 (9.51%) Mentoring
15 373 (8.33%) Roadmaps
16 362 (8.08%) DevOps
17 352 (7.86%) Stakeholder Management
18 303 (6.77%) PRINCE2
19 267 (5.96%) Disaster Recovery
20 246 (5.49%) Coaching
Programming Languages
1 467 (10.43%) SQL
2 371 (8.28%) PowerShell
3 139 (3.10%) JavaScript
4 132 (2.95%) Python
5 87 (1.94%) T-SQL
6 84 (1.88%) Bash
7 71 (1.59%) C#
8 67 (1.50%) Java
9 46 (1.03%) Perl
10 33 (0.74%) Shell Script
11 32 (0.71%) PL/SQL
12 19 (0.42%) Bicep
12 19 (0.42%) COBOL
12 19 (0.42%) Ruby
12 19 (0.42%) VB
13 18 (0.40%) Groovy
14 15 (0.33%) VBScript
15 14 (0.31%) RPG
16 11 (0.25%) Swift
17 9 (0.20%) PHP
Qualifications
1 940 (20.99%) Degree
2 585 (13.06%) Security Cleared
3 344 (7.68%) SC Cleared
4 339 (7.57%) ITIL Certification
5 295 (6.59%) Microsoft Certification
6 246 (5.49%) Cisco Certification
7 194 (4.33%) CCNA
8 188 (4.20%) DV Cleared
9 158 (3.53%) ITIL Foundation Certificate
10 130 (2.90%) CISSP
11 117 (2.61%) Computer Science Degree
12 114 (2.55%) CCNP
13 113 (2.52%) Azure Certification
14 108 (2.41%) PMI Certification
15 104 (2.32%) A+ Certification
16 98 (2.19%) DBS Check
17 92 (2.05%) PMP
18 80 (1.79%) MCSE
19 77 (1.72%) BPSS Clearance
20 72 (1.61%) Master's Degree
Quality Assurance & Compliance
1 545 (12.17%) SLA
2 203 (4.53%) ISO/IEC 27001
3 134 (2.99%) GDPR
4 123 (2.75%) Cyber Essentials
5 61 (1.36%) NIST
6 56 (1.25%) COBIT
7 54 (1.21%) QA
8 45 (1.00%) PCI DSS
9 44 (0.98%) Accessibility
10 40 (0.89%) Sarbanes-Oxley
11 36 (0.80%) Data Quality
12 30 (0.67%) GRC
13 28 (0.63%) ISO 9001
14 22 (0.49%) ISO/IEC 20000
14 22 (0.49%) PMO
15 19 (0.42%) Cyber Essentials PLUS
16 18 (0.40%) NCSC
17 14 (0.31%) HIPAA
17 14 (0.31%) ITGC
18 8 (0.18%) SOC 2
System Software
1 1,233 (27.53%) Active Directory
2 464 (10.36%) VMware Infrastructure
3 287 (6.41%) Hyper-V
4 88 (1.97%) vSphere
5 68 (1.52%) XenApp
6 64 (1.43%) XenDesktop
7 63 (1.41%) Firmware
8 61 (1.36%) Virtual Machines
9 60 (1.34%) Virtual Desktop
10 57 (1.27%) VMware ESXi
11 48 (1.07%) Docker
12 45 (1.00%) VirtualBox
13 18 (0.40%) Terminal Services
14 16 (0.36%) Virtual Servers
15 15 (0.33%) Microsoft App-V
16 11 (0.25%) IAG
17 6 (0.13%) BitLocker
17 6 (0.13%) VMware Workstation
18 4 (0.089%) Microsoft Virtual Server
18 4 (0.089%) pfSense
Systems Management
1 322 (7.19%) SCCM
2 320 (7.15%) Microsoft Intune
3 137 (3.06%) Terraform
4 115 (2.57%) Ansible
5 85 (1.90%) Kubernetes
6 76 (1.70%) WSUS
7 71 (1.59%) Single Sign-On
8 70 (1.56%) SCOM
9 37 (0.83%) Jamf Pro
10 34 (0.76%) Puppet
11 33 (0.74%) vCenter Server
12 29 (0.65%) Active Directory Federation Services
12 29 (0.65%) OpenSSO
13 28 (0.63%) NetBackup
14 21 (0.47%) Nessus
14 21 (0.47%) Progress Chef
15 20 (0.45%) Backup Exec
15 20 (0.45%) FortiGate
16 19 (0.42%) ZABBIX
17 13 (0.29%) EMC NetWorker
Vendors
1 1,878 (41.94%) Microsoft
2 628 (14.02%) VMware
3 419 (9.36%) Cisco
4 347 (7.75%) ServiceNow
5 250 (5.58%) Citrix
6 196 (4.38%) Oracle
7 177 (3.95%) HP
8 140 (3.13%) Apple
9 133 (2.97%) Veeam
10 123 (2.75%) Dell
11 119 (2.66%) Meraki
12 111 (2.48%) IBM
13 95 (2.12%) SAP
14 80 (1.79%) Fortinet
15 77 (1.72%) Remedy
16 71 (1.59%) Palo Alto
17 67 (1.50%) Google
18 61 (1.36%) Sophos
19 60 (1.34%) Salesforce
20 57 (1.27%) NetApp