2nd/3rd Line Support
UK
The median 2nd/3rd Line Support salary in the UK is £33,000 per year according to job vacancies posted during the 6 months to 9 June 2024.
The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.
| 6 months to 9 Jun 2024 |
Same period 2023 | Same period 2022 | |
|---|---|---|---|
| Rank | 813 | 903 | 1189 |
| Rank change year-on-year | +90 | +286 | -297 |
| Permanent jobs requiring a 2nd/3rd Line Support | 109 | 42 | 92 |
| As % of all permanent jobs advertised in the UK | 0.10% | 0.045% | 0.054% |
| As % of the Job Titles category | 0.11% | 0.049% | 0.056% |
| Number of salaries quoted | 99 | 42 | 87 |
| 10th Percentile | £30,000 | £27,700 | £30,200 |
| 25th Percentile | £31,250 | £32,500 | £32,000 |
| Median annual salary (50th Percentile) | £33,000 | £37,500 | £37,000 |
| Median % change year-on-year | -12.00% | +1.35% | +8.82% |
| 75th Percentile | £42,500 | £53,438 | £43,750 |
| 90th Percentile | £51,750 | £90,000 | £54,250 |
| UK excluding London median annual salary | £33,000 | £35,000 | £32,500 |
| % change year-on-year | -5.71% | +7.69% | - |
All Permanent IT Job Vacancies
UK
The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 102,753 | 84,908 | 164,946 |
| % of permanent jobs with a recognized job title | 94.75% | 91.21% | 95.96% |
| Number of salaries quoted | 72,538 | 55,143 | 85,388 |
| 10th Percentile | £28,500 | £32,500 | £32,500 |
| 25th Percentile | £38,524 | £45,000 | £42,750 |
| Median annual salary (50th Percentile) | £52,500 | £60,000 | £60,000 |
| Median % change year-on-year | -12.50% | - | +9.09% |
| 75th Percentile | £70,000 | £80,000 | £78,750 |
| 90th Percentile | £90,000 | £100,000 | £95,000 |
| UK excluding London median annual salary | £50,000 | £53,500 | £50,296 |
| % change year-on-year | -6.54% | +6.37% | +5.89% |
2nd/3rd Line Support
Job Vacancy Trend
Job postings that featured 2nd/3rd Line Support in the job title as a proportion of all IT jobs advertised.
2nd/3rd Line Support
Salary Trend
3-month moving average salary quoted in jobs citing 2nd/3rd Line Support.
2nd/3rd Line Support
Salary Histogram
Salary distribution for jobs citing 2nd/3rd Line Support over the 6 months to 9 June 2024.
2nd/3rd Line Support
Top 15 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd/3rd Line Support within the UK over the 6 months to 9 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +92 | 102 | £33,000 | -12.00% | 5 |
| UK excluding London | +6 | 85 | £33,000 | -5.71% | 3 |
| Work from Home | +87 | 45 | £32,500 | -10.96% | 1 |
| North of England | +59 | 37 | £32,500 | +18.18% | 2 |
| North East | +9 | 25 | £32,500 | - | 1 |
| South East | +9 | 20 | £33,000 | -5.71% | |
| London | +64 | 19 | £47,148 | +4.77% | 1 |
| South West | -19 | 12 | £50,500 | +53.03% | |
| West Midlands | -2 | 11 | £30,000 | - | 1 |
| Midlands | -26 | 11 | £30,000 | -16.08% | 1 |
| Yorkshire | +70 | 7 | £37,000 | +34.55% | |
| North West | -4 | 5 | £32,000 | +20.75% | 1 |
| East of England | - | 3 | £45,000 | - | |
| Scotland | -63 | 1 | £35,000 | +7.69% | |
| Wales | - | 1 | £30,000 | - |
2nd/3rd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities
For the 6 months to 9 June 2024, 2nd/3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd/3rd Line Support in the job title.
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2nd/3rd Line Support Skill Set
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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