2nd/3rd Line Support Engineer Jobs

2nd/3rd Line Support Engineer
UK

The median 2nd/3rd Line Support Engineer salary in the UK is £35,000 per year according to job vacancies posted during the 6 months to 9 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 Jun 2024
Same period 2023 Same period 2022
Rank 863 929 1228
Rank change year-on-year +66 +299 -308
Permanent jobs requiring a 2nd/3rd Line Support Engineer 59 16 53
As % of all permanent jobs advertised in the UK 0.054% 0.017% 0.031%
As % of the Job Titles category 0.057% 0.019% 0.032%
Number of salaries quoted 59 16 51
10th Percentile £29,700 £26,000 £29,750
25th Percentile £31,250 £30,813 £32,000
Median annual salary (50th Percentile) £35,000 £36,875 £34,000
Median % change year-on-year -5.08% +8.46% -
75th Percentile £47,500 £45,000 £38,750
90th Percentile £51,750 £50,000 £43,750
UK excluding London median annual salary £32,500 £29,250 £32,000
% change year-on-year +11.11% -8.59% -4.48%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 102,753 84,908 164,946
% of permanent jobs with a recognized job title 94.75% 91.21% 95.96%
Number of salaries quoted 72,538 55,143 85,388
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,524 £45,000 £42,750
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £70,000 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,500 £50,296
% change year-on-year -6.54% +6.37% +5.89%

2nd/3rd Line Support Engineer
Job Vacancy Trend

Job postings that featured 2nd/3rd Line Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd/3rd Line Support Engineer in the UK

2nd/3rd Line Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing 2nd/3rd Line Support Engineer.

Salary trend for 2nd/3rd Line Support Engineer in the UK

2nd/3rd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd/3rd Line Support Engineer over the 6 months to 9 June 2024.

Salary histogram for 2nd/3rd Line Support Engineer in the UK

2nd/3rd Line Support Engineer
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd/3rd Line Support Engineer within the UK over the 6 months to 9 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +70 58 £35,000 -6.67% 3
UK excluding London -16 52 £32,500 +11.11% 3
Work from Home +89 39 £32,500 -3.70% 1
North of England +52 30 £32,500 +18.18% 2
North East +9 25 £32,500 - 1
South West -19 11 £50,500 +62.90%
London +63 7 £40,000 -5.88%
South East -3 4 £29,000 +16.00%
North West -6 3 £32,000 +20.75% 1
Midlands - 3 £32,500 - 1
West Midlands - 3 £32,500 - 1
East of England - 3 £45,000 -
Yorkshire +65 2 £43,000 +56.36%
Scotland -63 1 £35,000 +7.69%

2nd/3rd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 9 June 2024, 2nd/3rd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd/3rd Line Support Engineer in the job title.

1 44 (74.58%) Azure
2 37 (62.71%) Microsoft
3 33 (55.93%) Active Directory
4 31 (52.54%) Social Skills
5 29 (49.15%) Microsoft 365
6 28 (47.46%) Driving Licence
6 28 (47.46%) ITIL
7 24 (40.68%) Hyper-V
8 22 (37.29%) Windows
9 21 (35.59%) SAN
9 21 (35.59%) Firewall
9 21 (35.59%) Incident Management
10 20 (33.90%) Enterprise Storage
10 20 (33.90%) Microsoft Certification
11 18 (30.51%) SharePoint
12 17 (28.81%) Microsoft Intune
13 16 (27.12%) PowerShell
13 16 (27.12%) Windows Server
14 15 (25.42%) SQL Server
15 14 (23.73%) DNS
15 14 (23.73%) Desktop Virtualisation
15 14 (23.73%) Azure Certification
15 14 (23.73%) Organisational Skills
16 13 (22.03%) WAN
17 12 (20.34%) VMware
17 12 (20.34%) IaaS
18 11 (18.64%) Infrastructure Engineering
18 11 (18.64%) Power Platform
18 11 (18.64%) SD-WAN
18 11 (18.64%) SaaS

2nd/3rd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (30.51%) SharePoint
2 11 (18.64%) Microsoft Exchange
3 3 (5.08%) Exchange Server 2000
4 1 (1.69%) Exchange Server 2007
Applications
1 3 (5.08%) Microsoft Office
Business Applications
1 1 (1.69%) Dynamics CRM
1 1 (1.69%) Dynamics NAV
Cloud Services
1 44 (74.58%) Azure
2 29 (49.15%) Microsoft 365
3 12 (20.34%) IaaS
4 11 (18.64%) PaaS
4 11 (18.64%) Power Platform
4 11 (18.64%) SaaS
5 4 (6.78%) Entra ID
6 3 (5.08%) OneDrive
7 2 (3.39%) AWS
7 2 (3.39%) Google Workspace
8 1 (1.69%) Dynamics 365
8 1 (1.69%) GCP
Communications & Networking
1 21 (35.59%) Firewall
1 21 (35.59%) SAN
2 14 (23.73%) DNS
3 13 (22.03%) WAN
4 11 (18.64%) SD-WAN
5 7 (11.86%) Wi-Fi
5 7 (11.86%) Wireless
6 5 (8.47%) VLAN
6 5 (8.47%) VoIP
7 3 (5.08%) DHCP
7 3 (5.08%) Internet
7 3 (5.08%) Remote Desktop
8 2 (3.39%) TCP/IP
8 2 (3.39%) VPN
9 1 (1.69%) iSCSI
9 1 (1.69%) LAN
9 1 (1.69%) Network Security
9 1 (1.69%) xDSL
Database & Business Intelligence
1 15 (25.42%) SQL Server
2 9 (15.25%) Amazon RDS
Development Applications
1 2 (3.39%) JIRA
2 1 (1.69%) MSI
General
1 31 (52.54%) Social Skills
2 14 (23.73%) Organisational Skills
3 5 (8.47%) Documentation Skills
4 3 (5.08%) Games
4 3 (5.08%) Telecoms
5 2 (3.39%) Finance
6 1 (1.69%) Inclusion and Diversity
6 1 (1.69%) Law
6 1 (1.69%) Legal
6 1 (1.69%) Manufacturing
6 1 (1.69%) Social Science
Miscellaneous
1 28 (47.46%) Driving Licence
2 20 (33.90%) Enterprise Storage
3 4 (6.78%) Management Information System
4 3 (5.08%) Self-Motivation
5 2 (3.39%) Replication
6 1 (1.69%) Clustering
6 1 (1.69%) iPad
6 1 (1.69%) iPhone
6 1 (1.69%) Renewable Energy
6 1 (1.69%) Smartphone
Operating Systems
1 22 (37.29%) Windows
2 16 (27.12%) Windows Server
3 7 (11.86%) Windows 10
4 5 (8.47%) Windows Server 2019
5 4 (6.78%) Mac OS
5 4 (6.78%) Windows Server 2016
6 2 (3.39%) Windows Server 2008
6 2 (3.39%) Windows Server 2012
Processes & Methodologies
1 28 (47.46%) ITIL
2 21 (35.59%) Incident Management
3 14 (23.73%) Desktop Virtualisation
4 11 (18.64%) Infrastructure Engineering
5 7 (11.86%) Remote Monitoring and Management
6 5 (8.47%) Problem-Solving
7 4 (6.78%) Migration
7 4 (6.78%) Problem Management
7 4 (6.78%) Service Delivery
8 3 (5.08%) Agile
8 3 (5.08%) Customer Service
8 3 (5.08%) Data Privacy
8 3 (5.08%) Disaster Recovery
8 3 (5.08%) ERP
8 3 (5.08%) Escalation Management
8 3 (5.08%) Threat Management
8 3 (5.08%) Time Management
8 3 (5.08%) Trend Analysis
9 2 (3.39%) CRM
9 2 (3.39%) Mobile Device Management
Programming Languages
1 16 (27.12%) PowerShell
2 7 (11.86%) SQL
Qualifications
1 20 (33.90%) Microsoft Certification
2 14 (23.73%) Azure Certification
3 6 (10.17%) Degree
4 3 (5.08%) ITIL Foundation Certificate
5 1 (1.69%) CCNA
5 1 (1.69%) Cisco Certification
5 1 (1.69%) Computer Science Degree
5 1 (1.69%) DBS Check
5 1 (1.69%) ITIL Certification
Quality Assurance & Compliance
1 2 (3.39%) SLA
System Software
1 33 (55.93%) Active Directory
2 24 (40.68%) Hyper-V
3 8 (13.56%) VMware Infrastructure
4 1 (1.69%) NFS
4 1 (1.69%) Terminal Services
Systems Management
1 17 (28.81%) Microsoft Intune
2 3 (5.08%) SCCM
3 2 (3.39%) Autotask
4 1 (1.69%) Failover Clustering
4 1 (1.69%) Jamf Pro
4 1 (1.69%) Single Sign-On
Vendors
1 37 (62.71%) Microsoft
2 12 (20.34%) VMware
3 6 (10.17%) Cisco
3 6 (10.17%) Draytek
4 4 (6.78%) Datto
4 4 (6.78%) ESET
5 3 (5.08%) ConnectWise
5 3 (5.08%) HP
5 3 (5.08%) Sophos
5 3 (5.08%) Ubiquiti
5 3 (5.08%) WatchGuard
6 2 (3.39%) Google
7 1 (1.69%) Apple
7 1 (1.69%) Citrix
7 1 (1.69%) Fortinet
7 1 (1.69%) Webroot