Customer Service
England > West Midlands
The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 18 May 2024 with a comparison to the same period in the previous 2 years.
| 6 months to 18 May 2024 |
Same period 2023 | Same period 2022 | |
|---|---|---|---|
| Rank | 12 | 46 | 19 |
| Rank change year-on-year | +34 | -27 | +1 |
| Permanent jobs citing Customer Service | 790 | 398 | 739 |
| As % of all permanent jobs advertised in the West Midlands | 10.58% | 6.37% | 10.02% |
| As % of the Processes & Methodologies category | 12.83% | 6.58% | 10.48% |
| Number of salaries quoted | 436 | 255 | 398 |
| 10th Percentile | £21,500 | £21,600 | £21,000 |
| 25th Percentile | £24,681 | £29,000 | £26,000 |
| Median annual salary (50th Percentile) | £29,542 | £40,000 | £40,000 |
| Median % change year-on-year | -26.15% | - | +14.29% |
| 75th Percentile | £45,250 | £53,750 | £53,563 |
| 90th Percentile | £61,725 | £67,500 | £66,250 |
| England median annual salary | £32,000 | £35,000 | £37,500 |
| % change year-on-year | -8.57% | -6.67% | - |
All Process and Methodology Skills
West Midlands
Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for process or methodology skills.
| Permanent vacancies with a requirement for process or methodology skills | 6,157 | 6,052 | 7,053 |
| As % of all permanent jobs advertised in the West Midlands | 82.42% | 96.80% | 95.61% |
| Number of salaries quoted | 4,566 | 3,147 | 4,742 |
| 10th Percentile | £26,250 | £30,500 | £31,250 |
| 25th Percentile | £35,713 | £40,000 | £38,750 |
| Median annual salary (50th Percentile) | £50,000 | £52,500 | £50,000 |
| Median % change year-on-year | -4.76% | +5.00% | +5.26% |
| 75th Percentile | £64,375 | £67,500 | £65,000 |
| 90th Percentile | £77,500 | £78,750 | £78,750 |
| England median annual salary | £55,000 | £62,500 | £60,000 |
| % change year-on-year | -12.00% | +4.17% | +9.09% |
Customer Service
Job Vacancy Trend in the West Midlands
Job postings citing Customer Service as a proportion of all IT jobs advertised in the West Midlands.
Customer Service
Salary Trend in the West Midlands
3-month moving average salary quoted in jobs citing Customer Service in the West Midlands.
Customer Service
Salary Histogram in the West Midlands
Salary distribution for jobs citing Customer Service in the West Midlands over the 6 months to 18 May 2024.
Customer Service
Job Locations in the West Midlands
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the West Midlands region over the 6 months to 18 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| Birmingham | +22 | 173 | £40,000 | -10.61% | 79 |
| Warwickshire | +64 | 153 | £28,000 | -46.67% | 31 |
| Staffordshire | +5 | 150 | £24,750 | -23.85% | 41 |
| Worcestershire | -3 | 59 | £25,000 | -41.18% | 16 |
| Coventry | +50 | 43 | £26,500 | -17.19% | 15 |
| Wolverhampton | +35 | 31 | £53,500 | +59.70% | 11 |
| Solihull | -3 | 21 | £40,000 | +33.33% | 9 |
| Herefordshire | +9 | 18 | £27,500 | -35.29% | 8 |
| Shropshire | +4 | 18 | £28,750 | -50.00% | 19 |
| Sutton Coldfield | +3 | 16 | £29,500 | +9.26% | 2 |
| Dudley | +17 | 13 | £31,000 | -4.62% | 7 |
| Walsall | +14 | 13 | £26,000 | -38.82% | 5 |
| Halesowen | - | 9 | - | - | 2 |
| Brierley Hill | - | 8 | £33,500 | - | |
| Wednesbury | +2 | 5 | £32,500 | - | 1 |
| West Bromwich | - | 5 | £34,000 | - | 4 |
| Smethwick | - | 5 | £42,500 | - | 1 |
| Rowley Regis | 0 | 4 | - | - | 1 |
| Tipton | -3 | 4 | - | - | |
| Willenhall | - | 4 | - | - | 4 |
| Bilston | - | 4 | - | - | |
| Customer Service England |
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Customer Service
Co-occurring Skills and Capabilities in the West Midlands by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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