Job Title: French speaking CustomerService & Onboarding Administrator Location: Lichfield, Office-Based Type: Permanent Salary: Up to £29,000 per annum Our client is a leader, renowned for their exceptional products. Our client's team is passionate about delivering the best experience to their suppliers and franchisees. We … are currently seeking a dedicated French-speaking CustomerService & Onboarding Administrator to join their office in Lichfield. Key Responsibilities: CustomerService: Respond to customer inquiries via phone, email, and in-person, providing prompt and professional assistance. Offer detailed information about our products and services. Resolve … customer issues efficiently, ensuring high levels of satisfaction. Onboarding: Guide new franchisees through the onboarding process, ensuring a smooth and seamless experience. Support potential franchisees from their initial inquiry through the entire onboarding process. Conduct welcome calls and provide necessary training and information to new franchisees. Administration: Maintain accurate more »
solution. Keep up to date with Veolia's business offerings and cascade this information to their team Drive continuous improvement to ensure Veolia's customerservice offering remains fit for purpose and customer centric Seeks customer feedback and suggests improvements to current products and services. Identifies … customerservice issues and is proactive rather than reactive. Understanding of market trends and the ability to strategically plan for upcoming opportunities is desired. Understanding and embedding Veolia's values in your daily operation Understand the requirements of the administrator role and provide clear direction and guidance to … the team. Ensure that all required metrics are maintained and tracked to ensure that standards are met. Handle customer escalations and provide feedback for coaching: Be the point of contact for any customer escalations and provide feedback once resolved as a coaching opportunity for the team to improve more »
Stone, Staffordshire, United Kingdom Hybrid / WFH Options
Logic Resourcing Ltd
have a passion for digital technology and IT – You’re looking for a role that offers variety along with the opportunity to combine your customerservice, problem-solving and technical skills. You’re looking to join a company where your efforts are valued and where you can visibly … Holidays Hybrid Working Eye care vouchers Social events throughout the year Company Sick Pay Scheme Workplace Mental Health Initiative This role would suit a CustomerService Advisor, CustomerService Executive or Desktop Support Agent with experience or an interest in anything tech-related such as IT more »
Role Purpose Working with our awesome IT team, the role acts as first-line technical support to the Punch business. Whilst providing first-class customerservice through your quality communication, you will actively be receiving, prioritising, documenting, and resolving end-user help requests in line with Punch's … role in a professional and efficient manner Build and maintain great relationships with colleagues and other customers to allow you to provide first-class customerservice Act as a key point of contact for new starters joining the business, providing them with tailored support as they learn all … and understanding of Modern IT Security Good understanding of the organisation's goals and objectives Experience of working in an IT Support Team or CustomerService environment is highly desirable Benefits Competitive salary Performance Bonus Company Sick Pay Company Pension 25 Days Holiday, plus the option to buy more »
Stafford, Staffordshire, West Midlands, United Kingdom
Hays
United Kingdom (on-site with flex) Duration: Resolver Location2 months (with possibility of extension)# About the Role: We are seeking a skilled and customer-focused Complaints Resolver to join our team on a temporary basis. As a Technical End-to-End Complaints Resolver, you will play a crucial … role in addressing customer complaints related to technical issues. This is an excellent opportunity for someone who enjoys problem-solving and has experience of handling end-to-end complaints. Responsibilities: Investigate and resolve technical complaints from customers promptly and efficiently. Collaborate with relevant teams to identify root causes and … implement corrective actions. Ensure timely communication with customers, keeping them informed throughout the resolution process. Maintain accurate records of complaints and resolutions. Provide exceptional customerservice and maintain a positive attitude. Requirements: Previous experience in complaint resolution, preferably in a technical or customerservice role. Strong more »
Employment Type: Temporary
Salary: £14.0 - £15.5 per hour + £14-£15.50 per hour
Drive your career forward with this exciting apprenticeship opportunity. Our Service Technicians/Mechanics are involved all aspects of maintenance and repair from routine servicing to complex diagnostics and repairs to our customers vehicles Role The Service department is vital to the success of our business. From right … first-time fixes, to delivering excellent customerservice, our Service Technicians/Mechanics play a pivotal role in delighting our customers and encouraging their continued loyalty. Every day is different within the Service department. As a Service Technician/Mechanic apprentice, some of your duties … parts and systems to ensure correct working. Following checklists to ensure all critical parts of vehicles are examined. Carrying out bumper to bumper overview, service, and inspection. Maintenance of electronic systems including on- board entertainment systems. Undertaking repair and maintenance of vehicle parts including clutches, gearboxes, tyres, brakes, and more »
Who we are looking for A Senior Service Desk Engineer who will collaborate with Service Desk Engineers and the management team, to ensure that we provide an excellent level of customerservice at all times. Being a technical service desk, our goal is to ensure … and resources to perform their roles. We take end to end ownership of 1st line incidents and requests, whilst providing a high level of customer service. In addition to ensuring our BAU work stack is under control, you will act as an escalation point for Service Desk Team … have a good level of technical knowledge, have a keen eye for detail, be proactive, assertive and strive to provide an excellent level of service at all levels. As we are a 24-hour Business our rota coverage is between the hours of 07:00 – 20:00 seven days more »
Stoke-On-Trent, Staffordshire, West Midlands, United Kingdom
Meyer Timber
Are You Ready to Elevate Your IT Career? Do You Thrive in Dynamic Work Environments? Are You Passionate About Providing Excellent CustomerService? We are on the lookout for an enthusiastic Service Desk Technician to join our bustling team in Blyth Bridge! As a Service Desk … build on their IT knowledge and skills. Hours of Work: Monday to Friday, 37.5 Hours per week (7.30am to 4 pm), Permanent, full-time Service Desk Technician Requirements: Proven CustomerService experience Outstanding communication skillsboth telephone and face-to-face Proficiency in MS Office and Windows Support … team and this role it will not suit candidates with technically specialist interests or qualifications such as cyber, programming and gaming or web design. Service Desk Technician Benefits: Competitive Salary up to £30,000 per annum (depending on experience) Company events and team-building activities On-site parking for more »
Stafford, England, United Kingdom Hybrid / WFH Options
Stone Group Ltd, A Converge Company
apprenticeships, to volunteer days and community engagement, we support every employee. Built around sustainable business methods, dedication to our customers, delivering the best possible service, believing in our people, always working with integrity and continuously innovating ourselves, we understand that taking inclusion & diversity seriously as an organisation is imperative … looking for someone to provide leadership management and support to the 1st line technical support team to support all customers with Warranties or Managed Service/Support contracts and to provide support other support teams to include the customerservice team. The role is offered on a … is imperative that applicants live within are commutable distance to our Stafford base for this reason. Key tasks will involve: · Daily management of the Service Desk Tier · Prepare management reports and information as requested by the Technical Service Director or Head of Support and Managed Services. · Ensure Servicemore »
Tamworth, Staffordshire, West Midlands, United Kingdom
Proftech Talent
systems in simple terms and interacting effectively with all levels of the organisation. Problem-Solving Abilities: Strong problem-solving abilities with a proactive and customer-focused approach to addressing user issues and concerns. Organisational and Project Management: Excellent organisational and project management abilities to handle multiple priorities in a … analytical and problem-solving skills, capable of managing complex system issues. Technological Flexibility: Flexibility and adaptability to learn new technologies and software as required. CustomerService Orientation: A proactive approach to customerservice to ensure user satisfaction and system efficiency. Continuous Improvement Mindset: A demonstrated ability more »
Support Specialist to join our incredible Technical Contact Centre Team. They are our technical heroes, the specialist backbone of our business who thrive on customer satisfaction, minimising product downtime and mitigating unnecessary on-site support through routine monitoring and remote diagnosis. If you enjoy the challenge of finding solutions … and problem-solving whilst providing exceptional service on every call, every time then this could be the perfect role for you! About Us: GivEnergy is a globally established, leading energy storage manufacturer of electronic equipment designed to manage energy use and production. We specialise in our range of inverters … calls, chat and emails to ensure that all products (hardware and software) are running at optimum efficiency. Key Accountabilities: Senior point of contact for customer, installer and colleague support by phone, email and live chat to assist with technical and product-based issues across all product lines. Identify and more »
Tamworth, Staffordshire, West Midlands, United Kingdom
Mitchell Maguire
Fire Doors, Fabricated Canopies, GRP Mouldings, Guttering, Fabricated Building Components, Contractors, Installers, Tradesman and General Builders, Sales, Internal Sales, Sales Executive, Internal Sales Executive, CustomerService Location: Tamworth Remuneration: £23,000 - £27,000 + £1,000 bonus with scope for it to increase Benefits: Comprehensive benefits package The … from within a national merchant depending on phone experience Enthusiastic and extroverted individual Strong relationship building skills Excellent communication skills, both written and verbal Customer focused and orientated Mitchell Maguire is a specialist Construction Field Sales Recruitment Consultancy, dealing exclusively with Construction Field Sales Jobs, Construction field sales vacancies … Fire Doors, Fabricated Canopies, GRP Mouldings, Guttering, Fabricated Building Components, Contractors, Installers, Tradesman and General Builders, Sales, Internal Sales, Sales Executive, Internal Sales Executive, CustomerServicemore »
Stoke-On-Trent, Staffordshire, West Midlands, United Kingdom
ATA Recruitment
PPE, uniform, PDA all provided Full training and support provided from day-one Every visit is different, and we pride ourselves on delivering excellent customerservice in the field. With no set shifts you can balance your work around your life, if you meet your weekly working hours. … installing gas and electric meters. Full valid driving license with maximum 6 penalty points. Previous MOCOPA authorisation required. Safety-conscious with a focus on customerservice Understanding customers' circumstances and helping them agree an appropriate solution to resolve their debt. Excellent verbal communication and negotiation skills If you more »
Stoke-On-Trent, Staffordshire, West Midlands, United Kingdom
Integral UK Ltd
skills, good telephone manner, general understanding of databases, word processing & the internet. The post holder must be willing to build knowledge of the contract service standards, payment mechanism and familiarity with the client to support the site management teams to manage contractual obligations. Responsibilities The post holder will assist … in the running of the CAFM system and administrative service to the management teams throughout the region, including support in maintaining contractual compliance and mitigation of service failures. To provide a timely and effective service as a critical part of the facilities team. Support other contracts and … training and coaching for new employees Other Responsibilities Support the CDM in compliance with the PPM programme Support the CDM in compliance with client service level outputs Support the CDM in compliance with company Quality Assurance procedures Supporting the CDM in aspects of Health and Safety standards in the more »
Stafford, Staffordshire, West Midlands, United Kingdom
Apogee Corporation**
This role will be covering customers inST, TF, CW, WS Postal Codes To carry out service visits to reported calls throughout the companies customer base. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs … in line with changes in products and functionality. Respond to customerservice requests for the repair of business equipment. Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts. Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management. Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed. Carry out the installation of equipment sold by the company and ensure the machine performs to the customers satisfaction. Look for opportunities more »
Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk Engineer, you will take end to end … wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure … administer user accounts, ensuring users only have access to what they require in order to fulfil their roles. . The Requirements Strong interpersonal and customerservice skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. more »
Stoke-on-Trent, Staffordshire, United Kingdom Hybrid / WFH Options
BeTechnology Group
providing top-notch support and troubleshooting services for desktops, servers, and software. Your role will require the highest level of technical proficiency, responsiveness, and customer service. Self-motivation, self-confidence, and enthusiasm are qualities that would serve you well in this role. Must be able to drive and have … Basic Networking Knowledge - LAN/WAN Office 365 Excellent communication skills and team player Be decisive and have the passion to problem-solve Strong customer/client service Hardware Setups - Laptops, PCs, Macs and Mobiles for End Users Proficient with Windows 10/11 If you have experience … to-date CV . Keywords: IT Support, IT Support Technician, 1st Line Support, 2nd Line Support, 1st Line Support Technician, 2nd Line Support Technician, Service Desk Analyst, IT Support, Windows Desktop Support, Microsoft Office, Microsoft Exchange, Windows Server, DHCP, DNS, Routing, CustomerService, Microsoft Office 365, Networking more »
Stoke-On-Trent, Staffordshire, West Midlands, United Kingdom
Safer Hand Solutions Ltd
Service Desk Advisor Monday to Friday 8am – 5pm Permanent £25,000 Our client who are part of a global organisation are seeking an experienced and dedicated new member of staff in the role of Service Desk Advisor. The overall purpose of the role is to work as part … of a team to provide high quality day to day support to enable the effective operation of their customerservice desk. Duties to include: Answer all incoming calls. To process and update requests from the client base, internal personnel and suppliers via telephone, fax, e-mail, or web. … contractors to attend site to repair faults and raise appropriate purchase orders as required. To ensure that timeframes are adhered to in relation to service level agreement To be responsible for own suite of clients and ensuring that all operational and financial procedures are adhered t Candidates suitable for more »
Service Desk Engineer Are you ready to embark on an exhilarating journey in the world of IT support? Look no further! With over 25 years of unparalleled expertise in our sector, our company is one of the main leaders in an ever growing industry. We're seeking a passionate … and dedicated Service Desk Engineer to join our team and elevate our commitment to excellence! The Benefits We Offer A competitive salary starting at £25,000 with shift allowance and further benefits 25 days annual holiday, bank holidays and birthday off Development through the company with training opportunities and … scheme Income protection and life assurance policies Tax free childcare scheme and eye care for staff Company pension Key Responsibilities As part of our service desk you will be our first line of response, liaising with our staff to ensure that they have the support needed to assist them more »
Newcastle, Staffordshire, West Midlands, United Kingdom
Dawsongroup plc
Field Service EngineersRequired - Immediate Start!! Competitive Salary rates + O/T + Door to Door Pay + Company Van Dawsongroup EMC is the UKs leading supplier of self-drive municipal, industrial, and specialist vehicles for contract hire . As a Field Service Engineer your role will be … to maintain repair and respond to issues in the fleet of vehicles in your area. Position Overview: The Field Service Engineer will focus on the servicing, maintenance of specialist vehicles and other company equipment, you will be responsible for: Fault diagnosis, repair and routine maintenance of specialist vehicles and … locations. First Line Repair, Fault Reporting for second line repairs and providing technical advice to third party engineers where required. To be successful Field Service Engineer will hold: A City and Guilds/ONC level 3 qualification or equivalent Experience working with hydraulics, pneumatics, electrical circuits, gearboxes or sweeper more »
This role will be covering customers inST, TF, CW, WS Postal Codes To carry out service visits to reported calls throughout the companies customer base. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs … in line with changes in products and functionality. Respond to customerservice requests for the repai... APCT1_UKTJ more »
Stoke-On-Trent, Staffordshire, West Midlands, United Kingdom Hybrid / WFH Options
BET365
a growing team of Data Insights Analysts, who support Data Insights management team by analysing various reports. These reports will cover areas such as customer contact, resource and performance metrics including service level agreements (SLAs) and workforce management (WFM). You will have the opportunity to analyse and … to work in the UK from their first day of employment. Preferred Skills, Qualifications and Experience: Proven experience in data analysis, preferably in a customerservice or contact centre environment. Knowledge in WFM and Customer Relationship Management (CRM). Advanced competence in using Microsoft Office applications including more »
is a global leader in high-performance building materials, specialising in innovative solutions for the construction industry. With a focus on quality, sustainability, and customer satisfaction. Our team is dedicated to excellence in everything we do, from product development to technical support and customer service. Job Description: We … are seeking a skilled IT Service Support Analyst to join our dynamic team at ARDEX. The successful candidate will play a crucial role in providing technical assistance and support to the business, resolving issues promptly and efficiently. This role requires excellent communication skills, a strong understanding of IT systems … and a commitment to delivering exceptional customer service. As a problem solver, you will responsibly maintain the integrity and availability of IT systems, analysis of data, utilise and develop technologies to enable business operations to function efficiently. Key Responsibilities: Ensuring the security and integrity of the IT systems is more »
Cannock, Staffordshire, West Midlands, United Kingdom
SF Recruitment (Leicester)
Report accidents, near misses and safety concerns to a member of the leadership team in a timely manner. Quality. - Ensure that projects adhere to customer expectations, provide clear accurate responses to Customer Concerns in a professional and timely manner. - Report any quality concerns to their line manager and … the company's objectives - Work closely with other support functions to deliver the companies objectives. - Collaborates with the NPI function to deliver exceptional internal customerservice - Accountable for the project plan - Providing accurate project progress on a weekly basis - Utilizing capacity efficiently and effectively - Monitors and executes project … plan - Advocate for the customer and uphold the promised delivery date. - Keep customers and systems fully updated on any delays and expected planned dates. - Coordinate with leadership and other departments to address exceptions. People. - Engage with our 'Switched On' Rewarding and Recognition process - Follow and uphold Company policies and more »
sits within our Education Division, Wave 9 in our newly acquired offices in Stafford - approximately 25% of your time will be spent on our customer sites focusing on implementation, with the remainder of your time spent supporting our internet connectivity, safeguarding and security services from either your home or … our offices. What you’ll be doing Installation, integration and commissioning of network, firewall and filtering solutions on customer sites. Prestaging, initial configuration of network, firewall and filtering solutions. Logistical and technical support to assist the running of the project and operations team. Support desk cover, assisting customers via … help support and maintain the companies IT environment. On-site and remote IT technician services for education customers. Replacing faulty or upgrading equipment on customer sites. Liaise with third party carriers to troubleshoot connectivity issues using tools, ticketing systems, email, or telephone. What we're looking for Experience in more »