1st Line Support Technician Jobs in the UK excluding London

First Line Support Technician
UK > UK excluding London

The median First Line Support Technician salary in the UK excluding London is £24,000 per year according to job vacancies posted during the 6 months to 9 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 Jun 2024
Same period 2023 Same period 2022
Rank 695 699 841
Rank change year-on-year +4 +142 -133
Permanent jobs requiring a 1st Line Support Technician 84 18 35
As % of all permanent jobs advertised in the UK excluding London 0.11% 0.032% 0.046%
As % of the Job Titles category 0.11% 0.036% 0.048%
Number of salaries quoted 80 12 27
10th Percentile £18,671 - £19,300
25th Percentile £21,500 £20,500 £19,750
Median annual salary (50th Percentile) £24,000 £23,000 £21,500
Median % change year-on-year +4.35% +6.98% -3.37%
75th Percentile £25,500 £23,625 £24,250
90th Percentile £27,400 £24,675 £24,700
UK median annual salary £24,000 £23,000 £21,500
% change year-on-year +4.35% +6.98% -10.42%

All Permanent IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 74,927 49,444 72,458
% of permanent jobs with a recognized job title 94.84% 88.83% 95.55%
Number of salaries quoted 52,326 29,284 42,904
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,500 £50,296
Median % change year-on-year -6.54% +6.37% +5.89%
75th Percentile £63,750 £68,750 £67,500
90th Percentile £76,250 £81,250 £80,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

1st Line Support Technician
Job Vacancy Trend in the UK excluding London

Job postings that featured 1st Line Support Technician in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 1st Line Support Technician in the UK excluding London

1st Line Support Technician
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing 1st Line Support Technician in the UK excluding London.

Salary trend for 1st Line Support Technician in the UK excluding London

1st Line Support Technician
Salary Histogram in the UK excluding London

Salary distribution for jobs citing 1st Line Support Technician in the UK excluding London over the 6 months to 9 June 2024.

Salary histogram for 1st Line Support Technician in the UK excluding London

1st Line Support Technician
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Technician within the UK excluding London region over the 6 months to 9 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +9 22 £23,500 +2.17% 1
Midlands -17 18 £25,000 +19.05% 2
North of England +41 17 £23,000 -6.12% 1
East of England - 15 £24,000 -
West Midlands -3 10 £24,000 +14.29%
Yorkshire - 10 £21,000 -
East Midlands -26 8 £25,000 +19.05% 2
North West -2 7 £25,000 +2.04% 1
Scotland - 7 £24,000 -
South West -30 5 £17,750 -22.83%
1st Line Support Technician
UK

1st Line Support Technician Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 9 June 2024, 1st Line Support Technician job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring 1st Line Support Technician in the job title.

1 52 (61.90%) Windows
2 50 (59.52%) Microsoft
2 50 (59.52%) Microsoft 365
3 34 (40.48%) Active Directory
4 29 (34.52%) Customer Service
5 27 (32.14%) Social Skills
6 24 (28.57%) Windows 10
6 24 (28.57%) Microsoft Office
7 20 (23.81%) LAN
7 20 (23.81%) Wireless
8 18 (21.43%) Firewall
8 18 (21.43%) Windows Server
9 16 (19.05%) Problem-Solving
9 16 (19.05%) Google
9 16 (19.05%) Mathematics
10 13 (15.48%) Microsoft Exchange
10 13 (15.48%) TCP/IP
10 13 (15.48%) DNS
11 12 (14.29%) Wi-Fi
11 12 (14.29%) CCTV
11 12 (14.29%) Azure
12 11 (13.10%) Service Management
13 10 (11.90%) SQL
14 9 (10.71%) Entra ID
14 9 (10.71%) Hyper-V
14 9 (10.71%) DHCP
14 9 (10.71%) ITSM
15 8 (9.52%) Driving Licence
15 8 (9.52%) GDPR
16 7 (8.33%) Internet

1st Line Support Technician Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (15.48%) Microsoft Exchange
2 3 (3.57%) SharePoint
3 2 (2.38%) Confluence
Applications
1 24 (28.57%) Microsoft Office
2 2 (2.38%) Microsoft Excel
Business Applications
1 1 (1.19%) Dynamics NAV
Cloud Services
1 50 (59.52%) Microsoft 365
2 12 (14.29%) Azure
3 9 (10.71%) Entra ID
4 3 (3.57%) OneDrive
5 2 (2.38%) ChatGPT
5 2 (2.38%) Google Drive
6 1 (1.19%) Adobe Creative Cloud
Communications & Networking
1 20 (23.81%) LAN
1 20 (23.81%) Wireless
2 18 (21.43%) Firewall
3 13 (15.48%) DNS
3 13 (15.48%) TCP/IP
4 12 (14.29%) Wi-Fi
5 9 (10.71%) DHCP
6 7 (8.33%) Internet
7 6 (7.14%) MPLS
7 6 (7.14%) SD-WAN
7 6 (7.14%) VLAN
7 6 (7.14%) WAN
8 2 (2.38%) Softphone
8 2 (2.38%) VPN
9 1 (1.19%) Remote Desktop
Database & Business Intelligence
1 6 (7.14%) PostgreSQL
Development Applications
1 2 (2.38%) JIRA
General
1 27 (32.14%) Social Skills
2 6 (7.14%) Finance
2 6 (7.14%) Local Government
3 4 (4.76%) Inclusion and Diversity
4 3 (3.57%) Retail
5 1 (1.19%) Manufacturing
5 1 (1.19%) Organisational Skills
5 1 (1.19%) Public Sector
Miscellaneous
1 12 (14.29%) CCTV
2 8 (9.52%) Driving Licence
3 6 (7.14%) Data Centre
4 2 (2.38%) Onboarding
4 2 (2.38%) Self-Motivation
5 1 (1.19%) Operational Technology
5 1 (1.19%) Renewable Energy
5 1 (1.19%) Video Conferencing
Operating Systems
1 52 (61.90%) Windows
2 24 (28.57%) Windows 10
3 18 (21.43%) Windows Server
4 6 (7.14%) Linux
4 6 (7.14%) Mac OS
5 4 (4.76%) Windows Server 2016
6 3 (3.57%) Unix
6 3 (3.57%) Windows 7
6 3 (3.57%) Windows Server 2019
7 2 (2.38%) Windows 8
8 1 (1.19%) Windows Server 2012
Processes & Methodologies
1 29 (34.52%) Customer Service
2 16 (19.05%) Mathematics
2 16 (19.05%) Problem-Solving
3 11 (13.10%) Service Management
4 9 (10.71%) ITSM
5 6 (7.14%) Change Control
5 6 (7.14%) Migration
5 6 (7.14%) Scorecard
6 4 (4.76%) Application Virtualisation
6 4 (4.76%) Mobile Device Management
7 3 (3.57%) Customer Experience
7 3 (3.57%) Regulatory Compliance
8 1 (1.19%) Break/Fix
8 1 (1.19%) Case Management
8 1 (1.19%) Critical Thinking
8 1 (1.19%) ERP
8 1 (1.19%) Facial Recognition
8 1 (1.19%) Preventative Maintenance
8 1 (1.19%) Service Delivery
8 1 (1.19%) Time Management
Programming Languages
1 10 (11.90%) SQL
2 6 (7.14%) PowerShell
3 4 (4.76%) T-SQL
Qualifications
1 3 (3.57%) Degree
1 3 (3.57%) Microsoft Certification
2 2 (2.38%) A+ Certification
2 2 (2.38%) MCP
3 1 (1.19%) DBS Check
Quality Assurance & Compliance
1 8 (9.52%) GDPR
2 6 (7.14%) Cyber Essentials
2 6 (7.14%) Cyber Essentials PLUS
2 6 (7.14%) SLA
3 2 (2.38%) QA
System Software
1 34 (40.48%) Active Directory
2 9 (10.71%) Hyper-V
3 6 (7.14%) Virtual Machines
3 6 (7.14%) VMware Infrastructure
4 1 (1.19%) Microsoft Virtual Server
4 1 (1.19%) Virtual Servers
Systems Management
1 2 (2.38%) Microsoft Intune
Vendors
1 50 (59.52%) Microsoft
2 16 (19.05%) Google
3 6 (7.14%) ESET
3 6 (7.14%) Meraki
3 6 (7.14%) Ubiquiti
3 6 (7.14%) VMware
4 1 (1.19%) Adobe
4 1 (1.19%) Apple
4 1 (1.19%) HubSpot