IT Support Analyst Jobs in England

IT Support Analyst
UK > England

The median IT Support Analyst salary in England is £31,375 per year according to job vacancies posted during the 6 months to 1 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
1 Jun 2024
Same period 2023 Same period 2022
Rank 459 550 709
Rank change year-on-year +91 +159 -95
Permanent jobs requiring an IT Support Analyst 451 382 523
As % of all permanent jobs advertised in England 0.50% 0.45% 0.37%
As % of the Job Titles category 0.52% 0.50% 0.39%
Number of salaries quoted 376 336 484
10th Percentile £24,000 £22,500 £21,250
25th Percentile £26,000 £26,250 £24,000
Median annual salary (50th Percentile) £31,375 £31,000 £29,000
Median % change year-on-year +1.21% +6.90% -
75th Percentile £37,625 £37,250 £35,000
90th Percentile £45,750 £42,500 £47,500
UK median annual salary £31,500 £30,000 £28,500
% change year-on-year +5.00% +5.26% -

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 86,182 76,808 135,607
% of permanent jobs with a recognized job title 94.72% 91.28% 96.02%
Number of salaries quoted 63,611 49,955 75,079
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,000 £45,000 £43,000
Median annual salary (50th Percentile) £52,500 £60,331 £60,000
Median % change year-on-year -12.98% +0.55% +9.09%
75th Percentile £71,082 £81,250 £80,000
90th Percentile £90,000 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

IT Support Analyst
Job Vacancy Trend in England

Job postings that featured IT Support Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for IT Support Analyst in England

IT Support Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing IT Support Analyst in England.

Salary trend for IT Support Analyst in England

IT Support Analyst
Salary Histogram in England

Salary distribution for jobs citing IT Support Analyst in England over the 6 months to 1 June 2024.

Salary histogram for IT Support Analyst in England

IT Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Analyst within the England region over the 6 months to 1 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +72 110 £36,000 -1.37% 13
South East +36 100 £32,500 +14.04% 8
Midlands +33 86 £27,000 -1.82% 8
North of England +48 71 £28,000 +5.66% 13
West Midlands +10 47 £31,000 +5.77% 4
South West -28 44 £26,500 -7.83% 19
East of England +13 41 £28,500 +3.64% 2
East Midlands +4 39 £26,000 -3.70% 4
Yorkshire +84 38 £29,750 +2.59% 2
North West -11 30 £28,000 +10.89% 10
North East -9 3 - - 1
IT Support Analyst
UK

IT Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 1 June 2024, IT Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring IT Support Analyst in the job title.

1 233 (51.66%) Windows
2 225 (49.89%) Microsoft
3 220 (48.78%) Microsoft 365
4 202 (44.79%) Active Directory
5 136 (30.16%) Social Skills
6 122 (27.05%) Windows 10
7 118 (26.16%) Customer Service
8 109 (24.17%) Azure
9 104 (23.06%) ITIL
10 96 (21.29%) Microsoft Office
11 92 (20.40%) Problem-Solving
12 86 (19.07%) Microsoft Exchange
13 62 (13.75%) Windows Server
14 55 (12.20%) Entra ID
15 52 (11.53%) SCCM
16 48 (10.64%) Finance
17 44 (9.76%) Change Management
18 42 (9.31%) Service Delivery
18 42 (9.31%) Degree
19 41 (9.09%) DHCP
19 41 (9.09%) Analytical Skills
20 40 (8.87%) VPN
20 40 (8.87%) WAN
20 40 (8.87%) ITSM
21 39 (8.65%) DNS
22 38 (8.43%) Law
23 37 (8.20%) VMware
23 37 (8.20%) SharePoint
24 36 (7.98%) Service Management
24 36 (7.98%) Agile

IT Support Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 86 (19.07%) Microsoft Exchange
2 37 (8.20%) SharePoint
3 5 (1.11%) IIS
4 4 (0.89%) Exchange Server 2013
5 2 (0.44%) Skype for Business
6 1 (0.22%) CMS
6 1 (0.22%) SharePoint 2013
Applications
1 96 (21.29%) Microsoft Office
2 8 (1.77%) Microsoft Excel
3 5 (1.11%) Microsoft PowerPoint
Business Applications
1 5 (1.11%) Dynamics CRM
1 5 (1.11%) Dynamics GP
2 3 (0.67%) Carpe Diem
3 2 (0.44%) Misys Midas
4 1 (0.22%) Elite 3E
4 1 (0.22%) Epicor Tropos
4 1 (0.22%) Visualfiles
Cloud Services
1 220 (48.78%) Microsoft 365
2 109 (24.17%) Azure
3 55 (12.20%) Entra ID
4 14 (3.10%) AWS
5 11 (2.44%) Dynamics 365
6 10 (2.22%) WhatsApp
7 9 (2.00%) OneDrive
8 8 (1.77%) Mimecast
9 7 (1.55%) Google Workspace
10 6 (1.33%) Power Platform
11 3 (0.67%) Power Automate
12 2 (0.44%) Snowflake
13 1 (0.22%) Adobe Creative Cloud
13 1 (0.22%) Azure Stack
13 1 (0.22%) GCP
13 1 (0.22%) IaaS
13 1 (0.22%) PaaS
13 1 (0.22%) PowerApps
13 1 (0.22%) SaaS
Communications & Networking
1 41 (9.09%) DHCP
2 40 (8.87%) VPN
2 40 (8.87%) WAN
3 39 (8.65%) DNS
4 35 (7.76%) LAN
5 34 (7.54%) Firewall
6 31 (6.87%) VoIP
7 24 (5.32%) Internet
8 22 (4.88%) TCP/IP
8 22 (4.88%) Wi-Fi
9 11 (2.44%) WLAN
10 9 (2.00%) Network Security
11 6 (1.33%) Broadband
11 6 (1.33%) VLAN
12 5 (1.11%) Remote Desktop
12 5 (1.11%) Skype
12 5 (1.11%) Structured Cabling
13 4 (0.89%) Intranet
13 4 (0.89%) Wireless
14 3 (0.67%) Softphone
Database & Business Intelligence
1 16 (3.55%) SQL Server
2 6 (1.33%) SQL Server Reporting Services
3 5 (1.11%) Power BI
4 4 (0.89%) MySQL
5 2 (0.44%) BusinessObjects
6 1 (0.22%) Crystal Reports
6 1 (0.22%) Oracle Database
6 1 (0.22%) SQL Server Integration Services
Development Applications
1 3 (0.67%) JIRA
General
1 136 (30.16%) Social Skills
2 48 (10.64%) Finance
3 41 (9.09%) Analytical Skills
4 38 (8.43%) Law
5 34 (7.54%) Legal
6 17 (3.77%) Manufacturing
7 13 (2.88%) Telecoms
8 12 (2.66%) Retail
9 11 (2.44%) Inclusion and Diversity
10 10 (2.22%) Automotive
11 8 (1.77%) German Language
12 7 (1.55%) Banking
12 7 (1.55%) Marketing
13 6 (1.33%) Pharmaceutical
14 5 (1.11%) Documentation Skills
15 4 (0.89%) Agriculture
15 4 (0.89%) Organisational Skills
16 3 (0.67%) Advertising
16 3 (0.67%) Multimedia
16 3 (0.67%) Public Sector
Libraries, Frameworks & Software Standards
1 6 (1.33%) OLE
2 4 (0.89%) HTML
3 3 (0.67%) Software Packaging
4 1 (0.22%) .NET
4 1 (0.22%) SAML
Miscellaneous
1 22 (4.88%) Fat Client
1 22 (4.88%) Thin Client
2 20 (4.43%) Driving Licence
3 15 (3.33%) Self-Motivation
4 14 (3.10%) Video Conferencing
5 7 (1.55%) Onboarding
6 6 (1.33%) Educational Technology
6 6 (1.33%) iPad
6 6 (1.33%) iPhone
6 6 (1.33%) Smartphone
7 5 (1.11%) Replication
8 4 (0.89%) Life Science
8 4 (0.89%) Management Information System
9 3 (0.67%) Blackberry
9 3 (0.67%) CCTV
9 3 (0.67%) CMDB
9 3 (0.67%) EPoS
9 3 (0.67%) Media Streaming
10 2 (0.44%) e-Learning
10 2 (0.44%) Enterprise Software
Operating Systems
1 233 (51.66%) Windows
2 122 (27.05%) Windows 10
3 62 (13.75%) Windows Server
4 25 (5.54%) Apple iOS
5 22 (4.88%) Linux
6 21 (4.66%) Mac OS
6 21 (4.66%) Windows Server 2019
7 19 (4.21%) Android
8 8 (1.77%) Windows 7
9 6 (1.33%) Mac OS X
9 6 (1.33%) Windows Server 2016
10 4 (0.89%) Windows Server 2012
11 2 (0.44%) Unix
12 1 (0.22%) VMS
12 1 (0.22%) Windows Mobile
Processes & Methodologies
1 118 (26.16%) Customer Service
2 104 (23.06%) ITIL
3 92 (20.40%) Problem-Solving
4 44 (9.76%) Change Management
5 42 (9.31%) Service Delivery
6 40 (8.87%) ITSM
7 36 (7.98%) Agile
7 36 (7.98%) Service Management
8 31 (6.87%) Asset Management
9 30 (6.65%) Continuous Improvement
10 29 (6.43%) Incident Management
11 24 (5.32%) Cybersecurity
12 20 (4.43%) Project Planning
13 19 (4.21%) Problem Management
14 16 (3.55%) Document Management
15 14 (3.10%) Information Security
16 13 (2.88%) Computer Science
17 12 (2.66%) CRM
18 11 (2.44%) IT Strategy
18 11 (2.44%) Mobile Device Management
Programming Languages
1 19 (4.21%) SQL
2 8 (1.77%) PowerShell
3 5 (1.11%) Bash
4 4 (0.89%) Java
4 4 (0.89%) PHP
5 2 (0.44%) C#
6 1 (0.22%) C
6 1 (0.22%) COBOL
Qualifications
1 42 (9.31%) Degree
2 15 (3.33%) Microsoft Certification
3 14 (3.10%) A+ Certification
4 7 (1.55%) MCP
5 5 (1.11%) AWS Certification
6 4 (0.89%) Azure Certification
6 4 (0.89%) Computer Science Degree
6 4 (0.89%) DBS Check
6 4 (0.89%) MCSE
7 3 (0.67%) CCNA
7 3 (0.67%) Cisco Certification
7 3 (0.67%) ITIL Certification
7 3 (0.67%) MCITP
8 1 (0.22%) CompTIA Security+
8 1 (0.22%) ITIL Foundation Certificate
8 1 (0.22%) Network+ Certification
8 1 (0.22%) Security Cleared
Quality Assurance & Compliance
1 32 (7.10%) SLA
2 11 (2.44%) Cyber Essentials
3 6 (1.33%) ISO/IEC 27001
4 2 (0.44%) GDPR
4 2 (0.44%) PMO
5 1 (0.22%) Accessibility
5 1 (0.22%) Cyber Essentials PLUS
System Software
1 202 (44.79%) Active Directory
2 24 (5.32%) VMware Infrastructure
3 20 (4.43%) Virtual Desktop
4 10 (2.22%) Hyper-V
5 1 (0.22%) Virtual Machines
5 1 (0.22%) VMware ESXi
Systems Management
1 52 (11.53%) SCCM
2 27 (5.99%) Microsoft Intune
3 19 (4.21%) Jamf Pro
4 5 (1.11%) PaperCut
4 5 (1.11%) Systems Management Server (SMS)
5 4 (0.89%) WhatsUp Gold
6 3 (0.67%) AirWatch
6 3 (0.67%) FortiGate
7 2 (0.44%) Progress Chef
8 1 (0.22%) MobiControl
8 1 (0.22%) Single Sign-On
8 1 (0.22%) WSUS
Vendors
1 225 (49.89%) Microsoft
2 37 (8.20%) VMware
3 32 (7.10%) Cisco
4 27 (5.99%) Citrix
5 20 (4.43%) Apple
6 18 (3.99%) ServiceNow
7 14 (3.10%) iManage
8 12 (2.66%) Meraki
9 8 (1.77%) Adobe
9 8 (1.77%) Bloomberg
9 8 (1.77%) Dell
10 7 (1.55%) Canon
10 7 (1.55%) HP
10 7 (1.55%) Veeam
11 5 (1.11%) Avaya
11 5 (1.11%) BT
11 5 (1.11%) Rapid7
11 5 (1.11%) Sage
11 5 (1.11%) SAP
12 4 (0.89%) Salesforce