1st Line Support Analyst Jobs in England

First Line Support Analyst
UK > England

The median First Line Support Analyst salary in England is £25,500 per year according to job vacancies posted during the 6 months to 9 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 Jun 2024
Same period 2023 Same period 2022
Rank 739 791 984
Rank change year-on-year +52 +193 -179
Permanent jobs requiring a 1st Line Support Analyst 113 88 216
As % of all permanent jobs advertised in England 0.12% 0.11% 0.15%
As % of the Job Titles category 0.13% 0.12% 0.16%
Number of salaries quoted 106 82 190
10th Percentile £21,250 £20,775 £20,500
25th Percentile £23,000 £22,313 £21,313
Median annual salary (50th Percentile) £25,500 £25,250 £25,000
Median % change year-on-year +0.99% +1.00% +13.64%
75th Percentile £29,250 £27,626 £27,938
90th Percentile £38,125 £30,475 £30,000
UK median annual salary £25,500 £25,000 £25,000
% change year-on-year +2.00% - +13.64%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 89,103 75,397 137,915
% of permanent jobs with a recognized job title 94.59% 91.21% 95.93%
Number of salaries quoted 65,080 49,497 75,489
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,402 £45,000 £43,000
Median annual salary (50th Percentile) £52,500 £60,331 £60,000
Median % change year-on-year -12.98% +0.55% +9.09%
75th Percentile £70,250 £81,250 £80,000
90th Percentile £90,000 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

1st Line Support Analyst
Job Vacancy Trend in England

Job postings that featured 1st Line Support Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 1st Line Support Analyst in England

1st Line Support Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing 1st Line Support Analyst in England.

Salary trend for 1st Line Support Analyst in England

1st Line Support Analyst
Salary Histogram in England

Salary distribution for jobs citing 1st Line Support Analyst in England over the 6 months to 9 June 2024.

Salary histogram for 1st Line Support Analyst in England

1st Line Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the England region over the 6 months to 9 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East -6 40 £25,500 -0.97% 1
London +83 31 £32,500 +8.33% 1
North of England +47 26 £24,000 +10.34% 1
Yorkshire +79 16 £24,500 +4.26%
North West -1 9 £21,000 +6.33% 1
East of England -12 7 £23,500 +4.44% 1
East Midlands -37 5 £27,000 +1.89% 1
Midlands -45 5 £27,000 +8.00% 2
South West -28 4 £27,500 +10.00% 1
North East -15 1 £20,000 -27.27%
1st Line Support Analyst
UK

1st Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 9 June 2024, 1st Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 1st Line Support Analyst in the job title.

1 72 (63.72%) Windows
2 69 (61.06%) Active Directory
3 58 (51.33%) Microsoft
3 58 (51.33%) Microsoft Office
4 54 (47.79%) Microsoft 365
5 50 (44.25%) Social Skills
6 39 (34.51%) Customer Service
7 35 (30.97%) SLA
8 27 (23.89%) SharePoint
9 24 (21.24%) Windows 10
10 20 (17.70%) Problem-Solving
11 19 (16.81%) Finance
11 19 (16.81%) ITIL
12 18 (15.93%) DHCP
12 18 (15.93%) DNS
13 17 (15.04%) Degree
14 16 (14.16%) Analytical Skills
15 15 (13.27%) ServiceNow
15 15 (13.27%) Azure
15 15 (13.27%) Firewall
15 15 (13.27%) Management Information System
16 14 (12.39%) ITSM
16 14 (12.39%) SQL
16 14 (12.39%) Linux
16 14 (12.39%) Apple iOS
16 14 (12.39%) Incident Management
17 13 (11.50%) Security Cleared
17 13 (11.50%) Microsoft Exchange
18 12 (10.62%) Microsoft Excel
18 12 (10.62%) Front Office

1st Line Support Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 27 (23.89%) SharePoint
2 13 (11.50%) Microsoft Exchange
3 1 (0.88%) Confluence
Applications
1 58 (51.33%) Microsoft Office
2 12 (10.62%) Microsoft Excel
3 10 (8.85%) Microsoft PowerPoint
Business Applications
1 2 (1.77%) assyst
Cloud Services
1 54 (47.79%) Microsoft 365
2 15 (13.27%) Azure
3 10 (8.85%) Mimecast
4 6 (5.31%) SaaS
5 4 (3.54%) Entra ID
6 2 (1.77%) AWS
7 1 (0.88%) Azure Stack
7 1 (0.88%) Power Platform
Communications & Networking
1 18 (15.93%) DHCP
1 18 (15.93%) DNS
2 15 (13.27%) Firewall
3 7 (6.19%) VoIP
4 3 (2.65%) LAN
4 3 (2.65%) VPN
4 3 (2.65%) Wi-Fi
5 2 (1.77%) TCP/IP
6 1 (0.88%) Cisco IOS
6 1 (0.88%) NAS
6 1 (0.88%) SAN
Database & Business Intelligence
1 3 (2.65%) SQL Server
2 1 (0.88%) MySQL
2 1 (0.88%) Power BI
Development Applications
1 8 (7.08%) JIRA
General
1 50 (44.25%) Social Skills
2 19 (16.81%) Finance
3 16 (14.16%) Analytical Skills
4 12 (10.62%) Banking
4 12 (10.62%) Front Office
5 6 (5.31%) Law
5 6 (5.31%) Telecoms
6 3 (2.65%) Legal
7 2 (1.77%) Inclusion and Diversity
7 2 (1.77%) Manufacturing
8 1 (0.88%) Back Office
8 1 (0.88%) Presentation Skills
8 1 (0.88%) Public Sector
8 1 (0.88%) Retail
8 1 (0.88%) Wearables
Libraries, Frameworks & Software Standards
1 12 (10.62%) FIX Protocol
Miscellaneous
1 15 (13.27%) Management Information System
2 10 (8.85%) Data Centre
2 10 (8.85%) Driving Licence
3 4 (3.54%) iPad
4 3 (2.65%) Mobile App
4 3 (2.65%) Private Cloud
5 2 (1.77%) e-Learning
5 2 (1.77%) Video Conferencing
6 1 (0.88%) Hedge funds
6 1 (0.88%) Life Science
6 1 (0.88%) NHS
6 1 (0.88%) Onboarding
6 1 (0.88%) Renewable Energy
6 1 (0.88%) Self-Motivation
6 1 (0.88%) Virtual Team
Operating Systems
1 72 (63.72%) Windows
2 24 (21.24%) Windows 10
3 14 (12.39%) Apple iOS
3 14 (12.39%) Linux
4 12 (10.62%) Windows Server
5 3 (2.65%) Windows Server 2008
6 2 (1.77%) Android
7 1 (0.88%) Windows 7
7 1 (0.88%) Windows Server 2012
7 1 (0.88%) Windows Server 2019
Processes & Methodologies
1 39 (34.51%) Customer Service
2 20 (17.70%) Problem-Solving
3 19 (16.81%) ITIL
4 14 (12.39%) Incident Management
4 14 (12.39%) ITSM
5 11 (9.73%) Proactive Monitoring
6 9 (7.96%) Business Continuity
6 9 (7.96%) Gamification
7 8 (7.08%) Information Security
8 7 (6.19%) Service Management
9 6 (5.31%) Analytics
10 5 (4.42%) Disaster Recovery
11 4 (3.54%) Cloud Security
11 4 (3.54%) Time Management
12 3 (2.65%) Customer Experience
12 3 (2.65%) Service Delivery
13 2 (1.77%) Asset Management
13 2 (1.77%) Coaching
13 2 (1.77%) Computer Science
13 2 (1.77%) Stakeholder Engagement
Programming Languages
1 14 (12.39%) SQL
Qualifications
1 17 (15.04%) Degree
2 13 (11.50%) Security Cleared
3 9 (7.96%) Microsoft Certification
4 7 (6.19%) A+ Certification
4 7 (6.19%) MCDST
5 3 (2.65%) Computer Science Degree
6 2 (1.77%) ITIL Certification
7 1 (0.88%) ITIL Foundation Certificate
7 1 (0.88%) MCP
7 1 (0.88%) MCSA
7 1 (0.88%) SC Cleared
Quality Assurance & Compliance
1 35 (30.97%) SLA
System Software
1 69 (61.06%) Active Directory
2 3 (2.65%) VMware Infrastructure
3 2 (1.77%) Hyper-V
Systems Management
1 10 (8.85%) Microsoft Intune
2 9 (7.96%) SCCM
Vendors
1 58 (51.33%) Microsoft
2 15 (13.27%) ServiceNow
3 12 (10.62%) WatchGuard
4 11 (9.73%) Cisco
5 10 (8.85%) Dell
5 10 (8.85%) HP
5 10 (8.85%) NetApp
6 9 (7.96%) Apple
7 4 (3.54%) Veeam
8 3 (2.65%) VMware
9 2 (1.77%) Citrix
9 2 (1.77%) Remedy
10 1 (0.88%) Bloomberg