3rd Line Support Jobs

Third Line Support
UK

The median Third Line Support salary in the UK is £40,000 per year according to job vacancies posted during the 6 months to 2 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
2 Jun 2024
Same period 2023 Same period 2022
Rank 507 720 856
Rank change year-on-year +213 +136 -272
Permanent jobs requiring a 3rd Line Support 454 226 430
As % of all permanent jobs advertised in the UK 0.43% 0.24% 0.25%
As % of the Job Titles category 0.45% 0.26% 0.26%
Number of salaries quoted 414 213 405
10th Percentile £31,250 £32,500 £30,200
25th Percentile £34,000 £35,750 £32,750
Median annual salary (50th Percentile) £40,000 £41,500 £41,250
Median % change year-on-year -3.61% +0.61% +3.13%
75th Percentile £45,000 £50,000 £50,000
90th Percentile £52,500 £57,500 £57,500
UK excluding London median annual salary £39,000 £40,000 £40,000
% change year-on-year -2.50% - +0.48%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 99,838 86,540 162,414
% of permanent jobs with a recognized job title 94.86% 91.29% 96.05%
Number of salaries quoted 70,991 55,953 84,888
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,676
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £70,000 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,500 £50,238
% change year-on-year -6.54% +6.49% +5.76%

3rd Line Support
Job Vacancy Trend

Job postings that featured 3rd Line Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 3rd Line Support in the UK

3rd Line Support
Salary Trend

3-month moving average salary quoted in jobs citing 3rd Line Support.

Salary trend for 3rd Line Support in the UK

3rd Line Support
Salary Histogram

Salary distribution for jobs citing 3rd Line Support over the 6 months to 2 June 2024.

Salary histogram for 3rd Line Support in the UK

3rd Line Support
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the UK over the 6 months to 2 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +246 421 £40,000 -2.44% 41
UK excluding London +145 406 £39,000 -2.50% 41
Work from Home +150 186 £37,500 -11.76% 13
South East +80 161 £37,500 -6.25% 6
North of England +59 81 £37,000 -12.94% 17
Midlands +33 66 £40,000 +7.38% 7
West Midlands +21 46 £37,500 - 5
London +108 43 £54,296 +14.31% 3
South West +7 43 £43,750 +20.69% 4
Yorkshire +71 34 £40,000 -11.11% 7
North East +17 32 £32,500 -5.11% 6
East of England +7 27 £42,500 +6.92% 3
Scotland -49 25 £40,000 +1.27% 4
East Midlands -2 20 £46,250 +26.71% 2
North West -24 15 £37,500 -11.76% 4
Wales +5 3 £45,000 +25.00%

3rd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 2 June 2024, 3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 3rd Line Support in the job title.

1 251 (55.29%) Windows
2 247 (54.41%) Microsoft
3 240 (52.86%) Microsoft 365
4 216 (47.58%) Azure
5 212 (46.70%) Active Directory
6 180 (39.65%) Firewall
7 171 (37.67%) VMware
8 164 (36.12%) Windows Server
9 137 (30.18%) VMware Infrastructure
9 137 (30.18%) Microsoft Exchange
10 134 (29.52%) Hyper-V
11 119 (26.21%) Social Skills
12 110 (24.23%) ITIL
13 101 (22.25%) SharePoint
14 94 (20.70%) Microsoft Intune
15 92 (20.26%) Citrix
16 87 (19.16%) DNS
17 80 (17.62%) SQL
17 80 (17.62%) SQL Server
18 75 (16.52%) Veeam
19 69 (15.20%) Microsoft Certification
19 69 (15.20%) Cisco
20 68 (14.98%) Problem-Solving
21 64 (14.10%) DHCP
22 63 (13.88%) SAN
23 61 (13.44%) WAN
24 56 (12.33%) Degree
25 53 (11.67%) PowerShell
26 52 (11.45%) Entra ID
27 49 (10.79%) LAN

3rd Line Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 137 (30.18%) Microsoft Exchange
2 101 (22.25%) SharePoint
3 15 (3.30%) IIS
4 6 (1.32%) Exchange Server 2000
4 6 (1.32%) Exchange Server 2010
5 5 (1.10%) Exchange Server 2007
6 4 (0.88%) Exchange Server 2013
7 2 (0.44%) WordPress
Applications
1 44 (9.69%) Microsoft Office
2 19 (4.19%) Microsoft Excel
3 1 (0.22%) MS Visio
Business Applications
1 7 (1.54%) Fidessa
2 2 (0.44%) Dynamics CRM
3 1 (0.22%) Dynamics NAV
Cloud Services
1 240 (52.86%) Microsoft 365
2 216 (47.58%) Azure
3 52 (11.45%) Entra ID
4 26 (5.73%) OneDrive
5 20 (4.41%) AWS
5 20 (4.41%) IaaS
6 18 (3.96%) SaaS
7 14 (3.08%) Google Workspace
8 13 (2.86%) PaaS
8 13 (2.86%) Power Platform
9 11 (2.42%) Azure Sentinel
10 8 (1.76%) Mimecast
11 5 (1.10%) Azure Stack
12 4 (0.88%) Nutanix
13 3 (0.66%) Azure Cosmos DB
13 3 (0.66%) Azure Monitor
14 2 (0.44%) Amazon S3
14 2 (0.44%) GCP
14 2 (0.44%) OpenDNS
15 1 (0.22%) Dynamics 365
Communications & Networking
1 180 (39.65%) Firewall
2 87 (19.16%) DNS
3 64 (14.10%) DHCP
4 63 (13.88%) SAN
5 61 (13.44%) WAN
6 49 (10.79%) LAN
7 47 (10.35%) VPN
8 45 (9.91%) TCP/IP
9 40 (8.81%) Wi-Fi
10 31 (6.83%) VLAN
11 27 (5.95%) Wireless
12 18 (3.96%) Remote Desktop
13 16 (3.52%) VoIP
14 15 (3.30%) SD-WAN
14 15 (3.30%) WLAN
15 12 (2.64%) FTP
15 12 (2.64%) IPsec
15 12 (2.64%) OSPF
16 11 (2.42%) HSRP
17 10 (2.20%) Cisco ISE
Database & Business Intelligence
1 80 (17.62%) SQL Server
2 31 (6.83%) Amazon RDS
3 2 (0.44%) MariaDB
3 2 (0.44%) MySQL
3 2 (0.44%) Power BI
4 1 (0.22%) SQL Server Integration Services
Development Applications
1 2 (0.44%) Hudson
1 2 (0.44%) JIRA
2 1 (0.22%) MSI
General
1 119 (26.21%) Social Skills
2 38 (8.37%) Analytical Skills
3 23 (5.07%) Finance
4 21 (4.63%) Law
5 20 (4.41%) Documentation Skills
6 18 (3.96%) Organisational Skills
7 13 (2.86%) Banking
8 12 (2.64%) Inclusion and Diversity
9 11 (2.42%) Games
9 11 (2.42%) Telecoms
10 8 (1.76%) French Language
10 8 (1.76%) Manufacturing
11 7 (1.54%) German Language
12 6 (1.32%) Public Sector
13 4 (0.88%) Legal
13 4 (0.88%) Pharmaceutical
13 4 (0.88%) Retail
14 2 (0.44%) Advertising
15 1 (0.22%) Marketing
15 1 (0.22%) Social Science
Libraries, Frameworks & Software Standards
1 9 (1.98%) 802.1X
2 7 (1.54%) FIX Protocol
3 2 (0.44%) LAMP
3 2 (0.44%) SAML
3 2 (0.44%) V-Ray
Miscellaneous
1 40 (8.81%) Driving Licence
2 31 (6.83%) Replication
3 25 (5.51%) Enterprise Storage
4 18 (3.96%) Self-Motivation
5 16 (3.52%) Client/Server
6 15 (3.30%) Clustering
6 15 (3.30%) Management Information System
7 12 (2.64%) Data Centre
8 8 (1.76%) Video Conferencing
9 7 (1.54%) Eurex
9 7 (1.54%) iPad
10 6 (1.32%) Security Operations Centre
11 5 (1.10%) Low-Code
12 4 (0.88%) Private Cloud
13 2 (0.44%) Hybrid Cloud
13 2 (0.44%) PKI
13 2 (0.44%) Team-Oriented Environment
14 1 (0.22%) Linux Command Line
14 1 (0.22%) Onboarding
14 1 (0.22%) Security Posture
Operating Systems
1 251 (55.29%) Windows
2 164 (36.12%) Windows Server
3 47 (10.35%) Windows 10
4 35 (7.71%) Linux
5 34 (7.49%) Windows Server 2016
6 22 (4.85%) Windows Server 2012
7 19 (4.19%) Windows 7
7 19 (4.19%) Windows 8
8 18 (3.96%) Windows Server 2019
9 11 (2.42%) CentOS
10 10 (2.20%) Windows Server 2008
11 9 (1.98%) Android
11 9 (1.98%) Apple iOS
11 9 (1.98%) Ubuntu
12 8 (1.76%) Mac OS
12 8 (1.76%) Unix
13 7 (1.54%) Solaris
14 6 (1.32%) Debian
15 5 (1.10%) Mac OS X
16 4 (0.88%) Windows XP
Processes & Methodologies
1 110 (24.23%) ITIL
2 68 (14.98%) Problem-Solving
3 46 (10.13%) Customer Service
4 43 (9.47%) Incident Management
5 40 (8.81%) Infrastructure Engineering
6 33 (7.27%) Cybersecurity
7 26 (5.73%) Service Management
8 24 (5.29%) Migration
9 21 (4.63%) Mentoring
9 21 (4.63%) Remote Monitoring and Management
10 20 (4.41%) Change Management
11 19 (4.19%) Root Cause Analysis
12 17 (3.74%) Problem Management
12 17 (3.74%) Project Management
13 15 (3.30%) Change Control
13 15 (3.30%) Desktop Virtualisation
13 15 (3.30%) Disaster Recovery
13 15 (3.30%) Proactive Maintenance
13 15 (3.30%) Project Delivery
14 14 (3.08%) Multi-Factor Authentication
Programming Languages
1 80 (17.62%) SQL
2 53 (11.67%) PowerShell
3 7 (1.54%) Bash
3 7 (1.54%) JavaScript
3 7 (1.54%) Perl
3 7 (1.54%) Python
3 7 (1.54%) Ruby
4 2 (0.44%) C#
5 1 (0.22%) PL/SQL
5 1 (0.22%) T-SQL
Qualifications
1 69 (15.20%) Microsoft Certification
2 56 (12.33%) Degree
3 45 (9.91%) Cisco Certification
4 35 (7.71%) Security Cleared
5 31 (6.83%) MCSE
6 28 (6.17%) Azure Certification
7 25 (5.51%) CCNP
8 24 (5.29%) CCNA
8 24 (5.29%) SC Cleared
9 15 (3.30%) MCSA
10 10 (2.20%) MCP
11 8 (1.76%) DBS Check
11 8 (1.76%) VMware Certified Professional (VCP)
12 7 (1.54%) ITIL Foundation Certificate
13 5 (1.10%) DV Cleared
14 4 (0.88%) Network+ Certification
14 4 (0.88%) RHCT
15 3 (0.66%) Computer Science Degree
16 2 (0.44%) CompTIA Security+
16 2 (0.44%) ITIL Certification
Quality Assurance & Compliance
1 7 (1.54%) SLA
2 5 (1.10%) QA
3 4 (0.88%) Cyber Essentials
3 4 (0.88%) ISO/IEC 27001
4 3 (0.66%) GDPR
5 2 (0.44%) NIST
5 2 (0.44%) PCI DSS
6 1 (0.22%) Cyber Essentials PLUS
6 1 (0.22%) GxP
System Software
1 212 (46.70%) Active Directory
2 137 (30.18%) VMware Infrastructure
3 134 (29.52%) Hyper-V
4 20 (4.41%) VMware ESXi
4 20 (4.41%) XenApp
5 18 (3.96%) XenDesktop
6 16 (3.52%) Virtual Desktop
7 15 (3.30%) Virtual Machines
7 15 (3.30%) VirtualBox
7 15 (3.30%) vSphere
8 14 (3.08%) Terminal Services
9 7 (1.54%) Firmware
10 4 (0.88%) Citrix Hypervisor
10 4 (0.88%) KVM
11 2 (0.44%) Docker
11 2 (0.44%) pfSense
11 2 (0.44%) Virtual Servers
12 1 (0.22%) DFS Replication
12 1 (0.22%) VMware Server
12 1 (0.22%) Xen
Systems Management
1 94 (20.70%) Microsoft Intune
2 33 (7.27%) SCCM
3 12 (2.64%) Microsoft Clustering
3 12 (2.64%) SCOM
4 7 (1.54%) NetBackup
5 6 (1.32%) Active Directory Federation Services
5 6 (1.32%) Autotask
5 6 (1.32%) Jamf Pro
6 3 (0.66%) FortiGate
6 3 (0.66%) Terraform
6 3 (0.66%) vCenter Server
6 3 (0.66%) ZENworks
7 2 (0.44%) Backup Exec
7 2 (0.44%) Dell DRAC
7 2 (0.44%) Microsoft Data Protection Manager
7 2 (0.44%) SCDPM
7 2 (0.44%) Single Sign-On
8 1 (0.22%) Failover Clustering
8 1 (0.22%) Stealthwatch
8 1 (0.22%) vRealize
Vendors
1 247 (54.41%) Microsoft
2 171 (37.67%) VMware
3 92 (20.26%) Citrix
4 75 (16.52%) Veeam
5 69 (15.20%) Cisco
6 33 (7.27%) HP
7 25 (5.51%) Sophos
8 18 (3.96%) Datto
8 18 (3.96%) Dell
9 15 (3.30%) Meraki
10 14 (3.08%) Juniper
10 14 (3.08%) WatchGuard
11 12 (2.64%) Draytek
12 11 (2.42%) Red Hat
13 10 (2.20%) Google
14 8 (1.76%) F5
14 8 (1.76%) SolarWinds
15 7 (1.54%) Acronis
15 7 (1.54%) ConnectWise
15 7 (1.54%) Trayport