Service Desk Analyst Jobs in the UK excluding London

Service Desk Analyst
UK > UK excluding London

The median Service Desk Analyst salary in the UK excluding London is £25,000 per year according to job vacancies posted during the 6 months to 2 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
2 Jun 2024
Same period 2023 Same period 2022
Rank 335 373 354
Rank change year-on-year +38 -19 +26
Permanent jobs requiring a Service Desk Analyst 556 447 707
As % of all permanent jobs advertised in the UK excluding London 0.73% 0.79% 0.95%
As % of the Job Titles category 0.77% 0.89% 1.00%
Number of salaries quoted 429 360 557
10th Percentile £21,451 £21,250 £19,313
25th Percentile £22,750 £23,500 £21,250
Median annual salary (50th Percentile) £25,000 £25,500 £24,500
Median % change year-on-year -1.96% +4.08% +4.26%
75th Percentile £28,750 £29,000 £28,000
90th Percentile £32,050 £33,767 £30,250
UK median annual salary £26,500 £26,500 £25,000
% change year-on-year - +6.00% +4.17%

All Permanent IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 72,397 50,271 70,852
% of permanent jobs with a recognized job title 94.99% 88.93% 95.67%
Number of salaries quoted 50,949 29,577 42,673
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,500 £50,238
Median % change year-on-year -6.54% +6.49% +5.76%
75th Percentile £63,750 £68,750 £67,000
90th Percentile £76,250 £81,250 £80,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Service Desk Analyst
Job Vacancy Trend in the UK excluding London

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Service Desk Analyst in the UK excluding London

Service Desk Analyst
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Service Desk Analyst in the UK excluding London.

Salary trend for Service Desk Analyst in the UK excluding London

Service Desk Analyst
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Service Desk Analyst in the UK excluding London over the 6 months to 2 June 2024.

Salary histogram for Service Desk Analyst in the UK excluding London

Service Desk Analyst
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the UK excluding London region over the 6 months to 2 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +102 201 £24,150 -0.72% 22
North West +20 99 £23,500 -6.00% 8
South East -70 94 £26,000 - 17
Midlands +28 89 £27,500 - 9
Yorkshire +93 77 £24,500 +5.60% 11
South West +14 68 £27,500 - 7
East of England +14 63 £26,500 +10.42% 19
West Midlands +14 58 £25,000 -12.28% 6
East Midlands 0 31 £28,165 +9.38% 3
North East +3 25 £24,250 -3.00% 5
Scotland -87 22 £27,750 +11.00%
Wales +10 17 £25,500 +2.00% 11
Northern Ireland - 2 £31,500 - 2
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 2 June 2024, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring Service Desk Analyst in the job title.

1 304 (54.68%) Microsoft
2 269 (48.38%) Social Skills
3 243 (43.71%) Windows
4 240 (43.17%) Customer Service
5 237 (42.63%) Active Directory
6 233 (41.91%) Microsoft 365
7 164 (29.50%) ITIL
8 141 (25.36%) Problem-Solving
9 117 (21.04%) Microsoft Office
10 94 (16.91%) SLA
11 70 (12.59%) Analytical Skills
12 66 (11.87%) Windows 10
13 64 (11.51%) Incident Management
14 61 (10.97%) ITSM
15 60 (10.79%) ServiceNow
16 58 (10.43%) Windows Server
17 56 (10.07%) Azure
18 54 (9.71%) Microsoft Exchange
18 54 (9.71%) LAN
19 47 (8.45%) VPN
20 46 (8.27%) TCP/IP
21 43 (7.73%) Finance
22 42 (7.55%) Retail
22 42 (7.55%) Android
23 40 (7.19%) Firewall
23 40 (7.19%) DNS
24 39 (7.01%) Telecoms
24 39 (7.01%) Time Management
25 38 (6.83%) Service Management
26 34 (6.12%) VoIP

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 54 (9.71%) Microsoft Exchange
2 31 (5.58%) SharePoint
3 3 (0.54%) IBM Notes
4 2 (0.36%) Confluence
4 2 (0.36%) Exchange Server 2003
4 2 (0.36%) Exchange Server 2007
4 2 (0.36%) Exchange Server 2010
4 2 (0.36%) Exchange Server 2013
5 1 (0.18%) IBM Domino
Applications
1 117 (21.04%) Microsoft Office
2 18 (3.24%) Microsoft Excel
3 10 (1.80%) Microsoft PowerPoint
4 2 (0.36%) Microsoft Project
4 2 (0.36%) MS Visio
5 1 (0.18%) Chatbot
Business Applications
1 2 (0.36%) assyst
2 1 (0.18%) Remedy ITSM
Cloud Services
1 233 (41.91%) Microsoft 365
2 56 (10.07%) Azure
3 23 (4.14%) SaaS
4 17 (3.06%) Entra ID
5 12 (2.16%) Mimecast
6 4 (0.72%) OneDrive
7 3 (0.54%) Dynamics 365
8 2 (0.36%) PaaS
9 1 (0.18%) AWS
9 1 (0.18%) Power Platform
Communications & Networking
1 54 (9.71%) LAN
2 47 (8.45%) VPN
3 46 (8.27%) TCP/IP
4 40 (7.19%) DNS
4 40 (7.19%) Firewall
5 34 (6.12%) VoIP
5 34 (6.12%) WAN
6 29 (5.22%) DHCP
7 19 (3.42%) Wireless
8 18 (3.24%) Internet
9 14 (2.52%) Remote Desktop
10 11 (1.98%) Broadband
11 9 (1.62%) Wi-Fi
12 4 (0.72%) Cisco IOS
12 4 (0.72%) SAN
13 3 (0.54%) VLAN
14 1 (0.18%) Intranet
14 1 (0.18%) PBX
14 1 (0.18%) Structured Cabling
Database & Business Intelligence
1 5 (0.90%) SQL Server
2 2 (0.36%) SQL Server Integration Services
2 2 (0.36%) SQL Server Reporting Services
3 1 (0.18%) Oracle Reports
3 1 (0.18%) Power BI
Development Applications
1 21 (3.78%) JIRA
General
1 269 (48.38%) Social Skills
2 70 (12.59%) Analytical Skills
3 43 (7.73%) Finance
4 42 (7.55%) Retail
5 39 (7.01%) Telecoms
6 33 (5.94%) Law
7 21 (3.78%) Digital Economy
8 16 (2.88%) Public Sector
9 14 (2.52%) Inclusion and Diversity
10 13 (2.34%) Legal
11 8 (1.44%) French Language
11 8 (1.44%) German Language
11 8 (1.44%) Organisational Skills
12 7 (1.26%) Documentation Skills
13 6 (1.08%) Italian Language
13 6 (1.08%) Portuguese Language
13 6 (1.08%) Spanish Language
13 6 (1.08%) Swedish Language
13 6 (1.08%) Turkish Language
14 4 (0.72%) Advertising
Libraries, Frameworks & Software Standards
1 16 (2.88%) OLE
Miscellaneous
1 29 (5.22%) Smartphone
2 25 (4.50%) Driving Licence
3 21 (3.78%) Self-Motivation
4 17 (3.06%) Data Centre
5 16 (2.88%) Management Information System
6 13 (2.34%) Team-Oriented Environment
7 10 (1.80%) Replication
8 8 (1.44%) Life Science
9 5 (0.90%) iPad
10 4 (0.72%) iPhone
11 3 (0.54%) EPoS
11 3 (0.54%) Mainframe
12 2 (0.36%) Blackberry
12 2 (0.36%) CCTV
12 2 (0.36%) Mobile Computing
12 2 (0.36%) Smart City
12 2 (0.36%) Video Conferencing
12 2 (0.36%) Wiki
13 1 (0.18%) Data Protection Act
13 1 (0.18%) Renewable Energy
Operating Systems
1 243 (43.71%) Windows
2 66 (11.87%) Windows 10
3 58 (10.43%) Windows Server
4 42 (7.55%) Android
5 18 (3.24%) Apple iOS
6 15 (2.70%) Windows Server 2019
7 13 (2.34%) Windows 7
7 13 (2.34%) Windows Server 2016
8 6 (1.08%) Unix
8 6 (1.08%) Windows Server 2012
9 5 (0.90%) Windows Server 2008
10 4 (0.72%) Linux
11 3 (0.54%) Mac OS
12 2 (0.36%) Windows 8
12 2 (0.36%) Windows Server 2003
Processes & Methodologies
1 240 (43.17%) Customer Service
2 164 (29.50%) ITIL
3 141 (25.36%) Problem-Solving
4 64 (11.51%) Incident Management
5 61 (10.97%) ITSM
6 39 (7.01%) Time Management
7 38 (6.83%) Service Management
8 28 (5.04%) Service Delivery
9 23 (4.14%) Customer Experience
9 23 (4.14%) Root Cause Analysis
10 21 (3.78%) Collaborative Working
11 19 (3.42%) Change Management
11 19 (3.42%) Problem Management
12 18 (3.24%) Statistics
13 16 (2.88%) Ticket Management
14 14 (2.52%) CRM
15 13 (2.34%) Decision-Making
15 13 (2.34%) Proactive Monitoring
16 12 (2.16%) Document Management
17 11 (1.98%) Asset Management
Programming Languages
1 16 (2.88%) R
2 12 (2.16%) SQL
3 7 (1.26%) PowerShell
Qualifications
1 34 (6.12%) Degree
2 26 (4.68%) A+ Certification
2 26 (4.68%) Microsoft Certification
3 17 (3.06%) Security Cleared
4 15 (2.70%) ITIL Certification
5 10 (1.80%) DV Cleared
6 9 (1.62%) MCP
7 8 (1.44%) ITIL Foundation Certificate
8 7 (1.26%) NVQ Level 3
9 6 (1.08%) SC Cleared
10 5 (0.90%) DBS Check
11 3 (0.54%) MCITP
11 3 (0.54%) MCSA
12 2 (0.36%) CCA
12 2 (0.36%) Citrix Certification
12 2 (0.36%) CompTIA Security+
12 2 (0.36%) HND
12 2 (0.36%) MCDST
13 1 (0.18%) BC Cleared
13 1 (0.18%) Network+ Certification
Quality Assurance & Compliance
1 94 (16.91%) SLA
2 17 (3.06%) GDPR
3 4 (0.72%) ISO 9001
4 3 (0.54%) ISO 14001
4 3 (0.54%) ISO/IEC 27001
5 1 (0.18%) Accessibility
System Software
1 237 (42.63%) Active Directory
2 11 (1.98%) Hyper-V
3 9 (1.62%) VMware Infrastructure
3 9 (1.62%) vSphere
4 6 (1.08%) XenApp
4 6 (1.08%) XenDesktop
5 2 (0.36%) Citrix Hypervisor
6 1 (0.18%) BitLocker
6 1 (0.18%) Terminal Services
6 1 (0.18%) VMware ESXi
Systems Management
1 21 (3.78%) Microsoft Intune
2 15 (2.70%) SCCM
3 2 (0.36%) Backup Exec
3 2 (0.36%) Symantec Endpoint Protection
4 1 (0.18%) IBM BigFix
4 1 (0.18%) Icinga
4 1 (0.18%) Tivoli
Vendors
1 304 (54.68%) Microsoft
2 60 (10.79%) ServiceNow
3 22 (3.96%) VMware
4 21 (3.78%) Citrix
5 19 (3.42%) Cisco
6 16 (2.88%) Dell
7 14 (2.52%) Apple
8 12 (2.16%) HP
9 11 (1.98%) iManage
9 11 (1.98%) Virgin Media
10 10 (1.80%) NetApp
10 10 (1.80%) Veeam
11 9 (1.62%) Remedy
12 6 (1.08%) Aderant
13 5 (0.90%) Splunk
14 4 (0.72%) Google
15 3 (0.54%) Lotus
15 3 (0.54%) Sophos
15 3 (0.54%) Sun
16 2 (0.36%) SAP