IT Support Jobs in England

IT Support
UK > England

The median IT Support salary in England is £29,000 per year according to job vacancies posted during the 6 months to 2 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
2 Jun 2024
Same period 2023 Same period 2022
Rank 77 146 294
Rank change year-on-year +69 +148 -51
Permanent jobs requiring an IT Support 2,924 2,106 2,020
As % of all permanent jobs advertised in England 3.20% 2.50% 1.43%
As % of the Job Titles category 3.38% 2.74% 1.49%
Number of salaries quoted 2,543 1,212 1,780
10th Percentile £21,250 £23,000 £20,750
25th Percentile £25,000 £26,250 £23,721
Median annual salary (50th Percentile) £29,000 £31,500 £29,500
Median % change year-on-year -7.94% +6.78% +1.72%
75th Percentile £35,000 £37,500 £36,500
90th Percentile £43,000 £47,425 £48,750
UK median annual salary £28,724 £31,000 £29,000
% change year-on-year -7.34% +6.90% -

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 86,435 76,952 135,807
% of permanent jobs with a recognized job title 94.72% 91.31% 96.01%
Number of salaries quoted 63,785 50,234 75,047
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,000 £45,000 £43,000
Median annual salary (50th Percentile) £52,500 £60,567 £60,000
Median % change year-on-year -13.32% +0.95% +9.09%
75th Percentile £71,000 £81,250 £80,000
90th Percentile £90,000 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

IT Support
Job Vacancy Trend in England

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for IT Support in England

IT Support
Salary Trend in England

3-month moving average salary quoted in jobs citing IT Support in England.

Salary trend for IT Support in England

IT Support
Salary Histogram in England

Salary distribution for jobs citing IT Support in England over the 6 months to 2 June 2024.

Salary histogram for IT Support in England

IT Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the England region over the 6 months to 2 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +78 673 £29,500 -0.36% 102
North of England +58 617 £28,000 +0.90% 124
Midlands +81 528 £27,000 -1.82% 125
London +16 398 £35,000 - 57
East of England +34 389 £27,500 -4.35% 50
South West -17 318 £28,000 -6.67% 64
West Midlands +67 284 £27,500 - 69
North West +20 283 £27,750 +8.82% 64
Yorkshire +92 254 £27,500 -4.35% 41
East Midlands +57 234 £26,250 -4.55% 56
North East +33 80 £32,500 -5.80% 21
IT Support
UK

IT Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 2 June 2024, IT Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring IT Support in the job title.

1 1,480 (50.62%) Windows
2 1,411 (48.26%) Microsoft 365
3 1,404 (48.02%) Microsoft
4 1,115 (38.13%) Active Directory
5 969 (33.14%) Social Skills
6 764 (26.13%) Customer Service
7 678 (23.19%) Azure
8 595 (20.35%) Windows Server
9 590 (20.18%) Problem-Solving
10 555 (18.98%) Windows 10
11 475 (16.24%) Microsoft Exchange
12 474 (16.21%) Microsoft Office
13 409 (13.99%) Firewall
14 395 (13.51%) ITIL
15 322 (11.01%) VMware
16 291 (9.95%) Degree
17 274 (9.37%) SharePoint
18 269 (9.20%) Entra ID
19 266 (9.10%) Driving Licence
20 238 (8.14%) DNS
21 235 (8.04%) Hyper-V
22 231 (7.90%) Microsoft Intune
23 224 (7.66%) Wireless
24 222 (7.59%) VMware Infrastructure
25 209 (7.15%) Cisco
26 202 (6.91%) DHCP
27 196 (6.70%) Citrix
28 187 (6.40%) WAN
29 175 (5.98%) Android
30 173 (5.92%) Finance

IT Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 475 (16.24%) Microsoft Exchange
2 274 (9.37%) SharePoint
3 28 (0.96%) Exchange Server 2013
4 20 (0.68%) Skype for Business
5 17 (0.58%) Exchange Server 2010
6 15 (0.51%) Exchange Server 2007
7 13 (0.44%) Confluence
8 12 (0.41%) IIS
9 6 (0.21%) Exchange Server 2000
10 3 (0.10%) SAS
10 3 (0.10%) WordPress
11 2 (0.068%) Apache
11 2 (0.068%) Blackberry Enterprise Server
11 2 (0.068%) CMS
11 2 (0.068%) Exchange Server 2003
11 2 (0.068%) Resin
12 1 (0.034%) SharePoint 2013
12 1 (0.034%) Site Server
12 1 (0.034%) Tomcat
Applications
1 474 (16.21%) Microsoft Office
2 79 (2.70%) Microsoft Excel
3 15 (0.51%) Microsoft PowerPoint
4 9 (0.31%) Spreadsheet
5 4 (0.14%) Microsoft Project
6 3 (0.10%) Final Cut Pro
6 3 (0.10%) Pro Tools
6 3 (0.10%) SPSS
7 2 (0.068%) Adobe Creative Suite
8 1 (0.034%) PrintSoft PReS
Business Applications
1 9 (0.31%) Dynamics CRM
2 5 (0.17%) Dynamics GP
2 5 (0.17%) Sage X3
3 4 (0.14%) Carpe Diem
4 3 (0.10%) Dynamics NAV
5 2 (0.068%) Epicor Tropos
5 2 (0.068%) Misys Midas
5 2 (0.068%) Oracle Receivables
6 1 (0.034%) Elite 3E
6 1 (0.034%) Sage 300 ERP
6 1 (0.034%) Visualfiles
Cloud Services
1 1,411 (48.26%) Microsoft 365
2 678 (23.19%) Azure
3 269 (9.20%) Entra ID
4 87 (2.98%) AWS
5 71 (2.43%) OneDrive
6 61 (2.09%) Google Workspace
7 32 (1.09%) Mimecast
8 24 (0.82%) Power Platform
9 23 (0.79%) WhatsApp
10 13 (0.44%) Dynamics 365
11 10 (0.34%) Power Automate
12 9 (0.31%) Cloud Computing
13 8 (0.27%) SaaS
14 6 (0.21%) Amazon EC2
14 6 (0.21%) Serverless
15 5 (0.17%) DigitalOcean
15 5 (0.17%) Dropbox
15 5 (0.17%) IaaS
15 5 (0.17%) iTunes
15 5 (0.17%) PowerApps
Communications & Networking
1 409 (13.99%) Firewall
2 238 (8.14%) DNS
3 224 (7.66%) Wireless
4 202 (6.91%) DHCP
5 187 (6.40%) WAN
6 167 (5.71%) Wi-Fi
7 166 (5.68%) VPN
8 140 (4.79%) TCP/IP
9 133 (4.55%) LAN
10 115 (3.93%) VoIP
11 87 (2.98%) VLAN
12 78 (2.67%) Internet
13 76 (2.60%) SD-WAN
14 73 (2.50%) Cisco IOS
15 70 (2.39%) SAN
16 68 (2.33%) WebEx
17 47 (1.61%) Network Security
18 44 (1.50%) Remote Desktop
19 23 (0.79%) Broadband
19 23 (0.79%) Skype
Database & Business Intelligence
1 126 (4.31%) SQL Server
2 35 (1.20%) Amazon RDS
3 22 (0.75%) MySQL
4 19 (0.65%) Power BI
5 10 (0.34%) SQL Server Reporting Services
6 8 (0.27%) MariaDB
7 6 (0.21%) PostgreSQL
8 5 (0.17%) DB2
9 4 (0.14%) BusinessObjects
9 4 (0.14%) Oracle Database
10 3 (0.10%) Big Data
10 3 (0.10%) Crystal Reports
10 3 (0.10%) EDRMS
10 3 (0.10%) SQL Server Integration Services
11 2 (0.068%) Oracle Reports
12 1 (0.034%) Amazon QuickSight
12 1 (0.034%) Electronic Patient Records
12 1 (0.034%) Tableau
Development Applications
1 34 (1.16%) JIRA
2 2 (0.068%) Git
2 2 (0.068%) Hudson
2 2 (0.068%) MSI
2 2 (0.068%) Visual Studio
3 1 (0.034%) Atlassian Bamboo
3 1 (0.034%) Bitbucket
3 1 (0.034%) Jenkins
General
1 969 (33.14%) Social Skills
2 173 (5.92%) Finance
3 158 (5.40%) Analytical Skills
4 116 (3.97%) Law
5 106 (3.63%) Manufacturing
6 102 (3.49%) Legal
7 89 (3.04%) Organisational Skills
8 78 (2.67%) Telecoms
9 67 (2.29%) Inclusion and Diversity
10 65 (2.22%) Retail
11 39 (1.33%) Marketing
12 33 (1.13%) Advertising
13 28 (0.96%) Documentation Skills
13 28 (0.96%) Public Sector
14 27 (0.92%) Games
15 24 (0.82%) Banking
16 22 (0.75%) Automotive
17 21 (0.72%) German Language
18 14 (0.48%) Back Office
19 11 (0.38%) Electronics
Libraries, Frameworks & Software Standards
1 10 (0.34%) HTML
2 8 (0.27%) LDAP
3 7 (0.24%) ADSI
3 7 (0.24%) OLE
4 6 (0.21%) .NET
4 6 (0.21%) CSS
4 6 (0.21%) EDI
4 6 (0.21%) X-Windows
5 5 (0.17%) Kafka
6 4 (0.14%) Cocoa
7 3 (0.10%) LAMP
7 3 (0.10%) React
7 3 (0.10%) Software Packaging
8 2 (0.068%) RESTful
8 2 (0.068%) SOAP
8 2 (0.068%) V-Ray
9 1 (0.034%) RESTEasy
9 1 (0.034%) SAML
9 1 (0.034%) XML
Miscellaneous
1 266 (9.10%) Driving Licence
2 137 (4.69%) Self-Motivation
3 110 (3.76%) Video Conferencing
4 67 (2.29%) Management Information System
5 65 (2.22%) Wiki
6 55 (1.88%) Replication
7 48 (1.64%) Onboarding
8 39 (1.33%) EPoS
9 34 (1.16%) Data Centre
10 29 (0.99%) CCTV
11 27 (0.92%) iPad
12 26 (0.89%) Enterprise Storage
13 25 (0.85%) Smartphone
14 24 (0.82%) Fat Client
14 24 (0.82%) Thin Client
15 20 (0.68%) iPhone
16 14 (0.48%) Social Media
17 13 (0.44%) Educational Technology
18 12 (0.41%) Analytical Mindset
18 12 (0.41%) Public Cloud
Operating Systems
1 1,480 (50.62%) Windows
2 595 (20.35%) Windows Server
3 555 (18.98%) Windows 10
4 175 (5.98%) Android
5 149 (5.10%) Linux
6 126 (4.31%) Mac OS
7 117 (4.00%) Apple iOS
8 109 (3.73%) Windows Server 2016
9 100 (3.42%) Windows Server 2019
10 69 (2.36%) Windows Server 2012
11 49 (1.68%) Windows 7
12 36 (1.23%) Windows Server 2008
13 35 (1.20%) Mac OS X
14 21 (0.72%) Windows 8
15 19 (0.65%) Unix
16 9 (0.31%) Red Hat Enterprise Linux
17 8 (0.27%) CentOS
18 5 (0.17%) Debian
18 5 (0.17%) Ubuntu
18 5 (0.17%) Windows Server 2003
Processes & Methodologies
1 764 (26.13%) Customer Service
2 590 (20.18%) Problem-Solving
3 395 (13.51%) ITIL
4 168 (5.75%) Cybersecurity
5 146 (4.99%) ITSM
6 144 (4.92%) Service Delivery
7 135 (4.62%) Service Management
8 109 (3.73%) Computer Science
9 103 (3.52%) Time Management
10 102 (3.49%) Mobile Device Management
11 94 (3.21%) Incident Management
12 88 (3.01%) Project Delivery
13 83 (2.84%) Change Management
14 79 (2.70%) Asset Management
15 76 (2.60%) Agile
16 75 (2.56%) Continuous Improvement
17 73 (2.50%) Business Continuity
17 73 (2.50%) Infrastructure Engineering
18 72 (2.46%) Application Virtualisation
19 71 (2.43%) Mathematics
Programming Languages
1 172 (5.88%) SQL
2 101 (3.45%) PowerShell
3 13 (0.44%) PHP
4 12 (0.41%) Bash
5 11 (0.38%) Java
6 9 (0.31%) Python
7 5 (0.17%) JavaScript
7 5 (0.17%) T-SQL
7 5 (0.17%) VB
8 4 (0.14%) C#
9 1 (0.034%) C
9 1 (0.034%) COBOL
9 1 (0.034%) Perl
9 1 (0.034%) VBA
9 1 (0.034%) VBScript
Qualifications
1 291 (9.95%) Degree
2 171 (5.85%) Microsoft Certification
3 89 (3.04%) DBS Check
4 75 (2.56%) Computer Science Degree
5 73 (2.50%) A+ Certification
6 65 (2.22%) Master's Degree
7 50 (1.71%) CCNA
7 50 (1.71%) Cisco Certification
8 49 (1.68%) Security Cleared
9 47 (1.61%) MCSE
10 43 (1.47%) Network+ Certification
11 42 (1.44%) MCP
12 39 (1.33%) Azure Certification
13 28 (0.96%) SC Cleared
14 27 (0.92%) MCSA
15 21 (0.72%) ITIL Certification
16 17 (0.58%) DV Cleared
17 16 (0.55%) ITIL Foundation Certificate
18 13 (0.44%) CompTIA Security+
19 12 (0.41%) MCITP
Quality Assurance & Compliance
1 159 (5.44%) SLA
2 49 (1.68%) GDPR
3 32 (1.09%) Cyber Essentials
4 28 (0.96%) ISO/IEC 27001
5 18 (0.62%) QA
6 8 (0.27%) Cyber Essentials PLUS
7 5 (0.17%) Accessibility
7 5 (0.17%) PCI DSS
8 3 (0.10%) NIST
9 2 (0.068%) ISO 9001
9 2 (0.068%) PMO
9 2 (0.068%) Sarbanes-Oxley
10 1 (0.034%) ISO 14001
10 1 (0.034%) ISO/IEC 20000
System Software
1 1,115 (38.13%) Active Directory
2 235 (8.04%) Hyper-V
3 222 (7.59%) VMware Infrastructure
4 97 (3.32%) VMware ESXi
5 65 (2.22%) XenApp
6 63 (2.15%) Microsoft App-V
7 62 (2.12%) XenDesktop
8 49 (1.68%) Virtual Desktop
9 25 (0.85%) Virtual Machines
10 18 (0.62%) vSphere
11 9 (0.31%) Docker
12 8 (0.27%) Terminal Services
12 8 (0.27%) Virtual Servers
13 4 (0.14%) Citrix Hypervisor
14 2 (0.068%) BitLocker
14 2 (0.068%) Firmware
14 2 (0.068%) pfSense
14 2 (0.068%) Terminal Server
14 2 (0.068%) VMware Server
14 2 (0.068%) VMware Workstation
Systems Management
1 231 (7.90%) Microsoft Intune
2 157 (5.37%) SCCM
3 69 (2.36%) AirWatch
4 34 (1.16%) Jamf Pro
5 13 (0.44%) Cisco CUCM
5 13 (0.44%) ServiceCenter
6 11 (0.38%) WSUS
7 10 (0.34%) Autotask
8 8 (0.27%) FortiGate
9 7 (0.24%) PaperCut
10 6 (0.21%) Kubernetes
10 6 (0.21%) Opsgenie
11 5 (0.17%) Systems Management Server (SMS)
12 4 (0.14%) Backup Exec
12 4 (0.14%) WhatsUp Gold
13 3 (0.10%) Microsoft Data Protection Manager
13 3 (0.10%) NetBackup
13 3 (0.10%) NetCrunch
13 3 (0.10%) Progress Chef
13 3 (0.10%) SCDPM
Vendors
1 1,404 (48.02%) Microsoft
2 322 (11.01%) VMware
3 209 (7.15%) Cisco
4 196 (6.70%) Citrix
5 138 (4.72%) Apple
6 101 (3.45%) Veeam
7 88 (3.01%) Google
8 61 (2.09%) Sophos
9 54 (1.85%) HP
10 43 (1.47%) Meraki
11 35 (1.20%) ServiceNow
12 31 (1.06%) ConnectWise
13 30 (1.03%) Draytek
14 27 (0.92%) Dell
15 25 (0.85%) Aruba
16 24 (0.82%) Barracuda Networks
16 24 (0.82%) Bloomberg
17 21 (0.72%) iManage
17 21 (0.72%) Palo Alto
17 21 (0.72%) Sage