76 to 100 of 460 Service Management Jobs in the UK

looking for an experienced Problem Manager with a proven background working in high pressure ITSM environments. You will work with a team of experienced Service Management professionals to support the day to day management of all P1 and P2 major incidents on a real time, mission-critical … control system which is experiencing on average 8-10 major incidents a week. This role will have a focus on proactive and reactive Problem Management, but there will also be the requirement to assist with Incident and Change Management so exposure to these areas is a must. Skills … and Experience: Extensive experience working in a busy Service Management role supporting real-time, critical systems Extensive experience in Problem Identification and Management and a proactive approach to identifying and resolving underlying issues Ability to reviewing and improve incident escalation actions, processes and reporting through creating and more »

looking for an experienced Problem Manager with a proven background working in high pressure ITSM environments. You will work with a team of experienced Service Management professionals to support the day to day management of all P1 and P2 major incidents on a real time, mission-critical … control system which is experiencing on average 8-10 major incidents a week. This role will have a focus on proactive and reactive Problem Management, but there will also be the requirement to assist with Incident and Change Management so exposure to these areas is a must. Skills … and Experience: Extensive experience working in a busy Service Management role supporting real-time, critical systems Extensive experience in Problem Identification and Management and a proactive approach to identifying and resolving underlying issues Ability to reviewing and improve incident escalation actions, processes and reporting through creating and more »

including gathering requirements, solution design, build and run, and the execution of complex change portfolios focused on security, data, core infrastructure and business applications. Service Operations work with a number of strategic partners to deliver IT services to all users and capabilities across the UK firm, including end user … services, application management, network and hosting services ensuring these services are delivered in a secure and compliant manner. Release and Deployment is a critical capability that responsible for changes into our BAU application and service landscape are managed in a controlled manner without impacting the business or our … member of a firm wide team, using multiple communication channels for close collaboration. You’ll need to have passion for delivery best in-class service through rigorous process adherence and governance.Responsibilities Responsible for doing regular releases with SaaS based products like SAP 4 HANA, Success Factors, Degreed etc. Ensure more »

umbrella Contract Duration: Initial 3-6 months, with potential for renewal due to the greenfield nature of the project Key Responsibilities & Experience Needed: IT Service Management: Define and implement IT Service Management processes with a strong ITIL focus, utilising technology effectively. ServiceNow Expertise: Lead the architectural … create high-quality deliverables such as process flows and RACI matrices. Agile Environment: Work independently in an agile environment to drive project success. Asset Management: Understand the asset management domain, with a preference for experience in mergers and acquisitions (M&A) environments. Mandatory Checks: Vigorous financial and criminal … opportunity to work on a significant project within a renowned consulting firm, offering the chance to shape and influence the implementation of critical IT service management solutions. If you have the required experience and are ready to take on this exciting challenge, we encourage you to apply promptly. more »

digital first’ organisation and deliver new digital services to our customers whilst streamlining and automating our business processes. We’re looking for a Digital Service Manager to join us with a strong understanding of digital service performance and an ability to drive continual improvement. Reporting to the Head … of Platform Operations, you’ll support in establishing and evolving a live service support model that enables a positive customer and user experience by thinking about availability, security and performance across our digital services. While live service is clearly important, you will understand the interplay with our product … your week away from home, either at one of our office locations, visiting clients or attending industry events. What you’ll be doing: Driving service performance across our applications, irrespective of hosting type or location, that underpin our digital services for customers or internal usersDefining and maintaining the key more »

IT Change Analyst - Permanent - London/Hybrid - £50,000 per annum Assist with all IT change management activity Facilitating and chairing the weekly Change Advisory Board (CAB) Checking RFCs for correctness and completeness Encouraging compliance with the change management process and policies. Aligning to ITIL v4 framework, the … role should also be continually reviewing change management practises to spot and recommend areas of service improvement. Also provide administrative support for release management as required. Industry recognised technical qualifications or degree educated. ITIL Foundation v3 or v4 will be advantageous. Previous exposure to ITIL change management service management and/or project management. Experience of working in an ITIL-based support environment and with ITSM systems Involvement in design and implementation of policy, process and procedure Excellent computer literacy - particularly MS Office, Service Management tools IT Change Analyst - Permanent - London/ more »

The Change and Configuration Analyst at AllPoints Fibre will beresponsible for supporting both Change Management and Configuration Management BAU operations, co-ordinating and overseeing the respective processes within APFN. This role ensures that all changes to the APFN network and corporate IT infrastructure are systematically recorded and managed … and that configuration items (CIs) are accurately recorded, maintained, and reported. The Analyst works closely with the Change Manager and various departments to minimize service disruptions and optimize the efficiency and reliability of the APFN network & its associated infrastructure. What you will be doing: Ensure the quality of Change … and scheduling. Support Change Advisory Board (CAB) activities and deputise for the Change Manager where required. Manage and resolve queries and complaints received from Service Managers or customers, escalating promptly to Change Manager and/or other management where needed. Review CRs post-implementation to verify effectiveness and more »

critical business systems and related vendors. Experience across as many of the following enterprise systems: Core financial, CRM, HR, Financial consolidation, Workforce planning, Quality Management, Field service management, Manufacturing, BI/Analytics Required competencies: Leadership Skills: Ability to develop and lead a diverse team, fostering a culture … points, complex challenges and form strategies in line with broader business objectives. ITIL Expertise: Proven ability to manage IT services within ITIL guidelines. Project Management: Expertise in both Agile and Waterfall methodologies. Change Management: change process leadership for live services, ensuring minimal disruption. Stakeholder Engagement: Effectively collaborate with … various stakeholders. Performance Metrics/KPIs: Develop KPIs aligned with business objectives. Risk Management and Compliance: Knowledge of IT governance, risk management, and compliance. Desirable skills and experience: Experience with IFS ERP (highly) Experience with Microsoft Dynamics 365 (highly) Operating in regulated environments (ideally healthcare) Supply chain and more »

and our aim is to support and develop software that continues to help vulnerable people build better lives. Our software platform places each individual service user at the heart of every solution and operates in over 120 prisons and NHS trusts. Our platform enables supporting staff on the front … exhilarating role will allow an undergraduate/graduate (or equivalently experienced individual) wanting a step in the door opportunity, to build experience in IT Service Desk support, with a focus on continuous improvement. You will work very closely with the with the rest of the business to gain substantial … st line support to our existing and new customers, external and internal as well as contributing to continuous learning and improvement of the service – all in partnership and with full support and guidance from the Head of Service Desk. ● 1st line support for Virtual Campus and Community customers more »

on site Job Requirements: Ensure stability and resiliency across the Connect technology production estate by the creation by embedding central processes and Digital level Service Management controls. Manage the Digital Service Management team, looking for opportunities for automation and innovation. Ensure the day to day running … support activities is efficient and minimizes disruption to customers and clients. The development and presentation of key KPI and KCIs to drive governance across Service Management practices which will help identify themes and read across activities to drive down incidents and increase stability. Chair and manage incident review … meetings, data governance reviews sessions and production reviews with key business stakeholders. Manage and be accountable for a global team of Service Quality managers/Release Managers ensuring best in class service is provided in line with ITIL principles. Ensure that high quality production metrics are delivered to more »

join the Sword team in the role of EUC Team Lead. This is a Lead role, ensuring that the Support Team consistently applies our Service Management processes and procedures, which are in alignment with the ITIL framework, is key to achieving our support service's KPIs while … in our services, meeting the ever-evolving needs of our organization. This role is based in Aberdeen, Scotland. Requirements Ensure that Support Team applies Service Management processes and procedures which align to the ITIL framework that enable the Support Service to achieve KPIs and allow for efficient … existing services. Motivate, develop, and manage staff within the Team to ensure efficiency and effectiveness in the services provided. Monitor and review Incidents and Service Requests to ensure correct processes are followed by the Service Desk, closure within Services Levels. Identify and raise Problem Records to resolve on more »

join the Sword team in the role of EUC Team Lead. This is a Lead role, ensuring that the Support Team consistently applies our Service Management processes and procedures, which are in alignment with the ITIL framework, is key to achieving our support service's KPIs while … in our services, meeting the ever-evolving needs of our organization. This role is based in Aberdeen, Scotland. Requirements Ensure that Support Team applies Service Management processes and procedures which align to the ITIL framework that enable the Support Service to achieve KPIs and allow for efficient … existing services. Motivate, develop, and manage staff within the Team to ensure efficiency and effectiveness in the services provided. Monitor and review Incidents and Service Requests to ensure correct processes are followed by the Service Desk, closure within Services Levels. Identify and raise Problem Records to resolve on more »

Job summary Are you an enthusiastic IT Service Desk analyst looking for a new challenge in the NHS? Do you enjoy troubleshooting complex IT issues? We are recruiting IT Service Desk Analysts to complement our existing team, ensuring that we can respond to the demands our busy hospital … 37.5hrs per week. Interviews will be in person and on site, and remote interviews are not available. Main duties of the job Our Digital Service Desk Analysts are the first point of contact between Trust users and the IT Department and are responsible for handling all 1st line technical … about the Royal Surrey - https://www.youtube.com/watch?v=5HsiGn9joTQ Job description Job responsibilities To provide a high quality, comprehensive IT helpdesk service to the users of the IT network at all Trust sites The Digital Service Desk Analyst is the first point of contact between more »

how to manage the lifecycle of incidents and deliver a first fix where possible. Our Technology Operations Centre (TOC) exists to deliver a full-service management capability for our critical operational technology services. This enables our Regional Operations Centres to successfully manage the strategic road network by using … of underlying issues, patterns, trends with technology. They are responsible for timely administration of incident tickets, from identification to resolution. They will also support management with the identification and progression of service improvements for customers and stakeholders. Location UK Wide What youll be leading on M aintains accurate … follow-ups and ongoing liaison. Assigns work order tasks to regions where a roadside intervention is required and tracks this through to completion. Performing service validation and testing following resolution. Monitor the incident through to resolution, escalating to an Incident Manager where required. Identifies and reports maintenance issues, trends more »

Overview UP3 is a dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist Consultants and have delivered solutions spanning nearly every aspect … the following: JavaScript, HTML, CSS, XML, SOAP, REST, ideally in ServiceNow • Knowledge of multiple ServiceNow applications across the platform - ITSM and more • Understanding of Service Management best practice - ITIL • Adept and providing and delivering feedback • Delivering work using agile methodologies • Able to take responsibility for own learning and … implementing ServiceNow in terms of: ITIL best practice, ServiceNow best practice and Industry trends and use of ServiceNow • Keeping abreast of industry trends in Service Management and developments in the ServiceNow portfolio • Sharing of best practices and knowledge with colleagues • Where required perform demonstrations of work developed Package more »

Job summary As a member of the team IT Service Centre team, reporting to the Application Support Team Leader, the post holder will provide a responsive, customer focussed service, providing extensive 1st and 2nd Level IT Support to Trust users and stakeholders as directed. Primary focus of the … role will be maintaining customer satisfaction and experience both personally and across the wider team via affective "first line Incident management and Request Fulfilment, within agreed service level agreements and targets. The post holder will provide second line support to all users of NCRS systems and all other … nominated core patient or other non-clinical applications. Main duties of the job Day to day management and monitoring of ITBM Service Centre stack/support queue within agreed Service Level Agreements, including Service Centre Self-Serve Portal logged incidents and requests, updating and/or more »

deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence. Role Overview The Service Manager is responsible for managing all product line services and field operations. Day to day t he job holder will manage the Customer Key … Accounts and KPIs from a Service perspective and strive to continuously improve our Customer Experience. Reporting to the Director of Service - Europe, the job holder will work closely with all internal and external stakeholders from point of sale, product deployment and aftermarket support. Primarily a office-based role … regular travel to customer sites in UK and overseas will be required at short notice. Responsibilities Interface with Projects, Product line, Engineering, Sales and Service Administration taking ownership of all aspects of Services. Communicate to Senior Management through Service Reviews or other means, updates of the service more »

We're looking for a Service Architect to join one of our public sector clients. For full details, please apply here. Length: 3 months + possible 6 months extension Rate: up to £600 per day Ir35 status: Inside ir35 Location: National, hybrid Active SC Clearance required As a Service Architect you will have : Detailed knowledge of Service Management concepts and techniques A strong operational understanding of service supply chains Working to tight timescales within a team environment Ability to lead teams both virtual and co-located. Ability to influence senior stakeholders. Experience of service operating model design The ability to write coherent and concise service documentation. Experience of creating and negotiation SLA's Service Management qualifications (eg ITIL, ISO20000) or relevant operational experience If you are interested in finding out more regarding this Service Architect contact role, please apply more »

domestically and internationally. This is with a specific focus on GTS services in the presales phase (campaign, RFI, RFP etc), involving all relevant Internal Service Providers (ISPs). In addition, through understanding the required end-state, the role creates the transition approach and project plan. The Specialist will act … required to successfully setup the systems, process, roles and responsibilities to support and deliver our contracted requirements. What youll do Support of Sales and Service Management in the qualification stage (~10%) Consults, advises and enables sales colleagues and customers to understand the capabilities and strengths of Technology Sourcing … s service portfolio and the benefits it can offer. Develops new services for Technology Sourcing opportunities and works in collaboration on innovation projects. Proactively shares knowledge nationally and internationally to build end-to-end service design skills across the entire team. Participates in proposal presentations and also presents more »

domestically and internationally. This is with a specific focus on GTS services in the presales phase (campaign, RFI, RFP etc), involving all relevant Internal Service Providers (ISPs). In addition, through understanding the required end-state, the role creates the transition approach and project plan. The Specialist will act … to successfully setup the systems, process, roles and responsibilities to support and deliver our contracted requirements. What you'll do Support of Sales and Service Management in the qualification stage (~10%) Consults, advises and enables sales colleagues and customers to understand the capabilities and strengths of Technology Sourcing … s service portfolio and the benefits it can offer. Develops new services for Technology Sourcing opportunities and works in collaboration on innovation projects. Proactively shares knowledge nationally and internationally to build end-to-end service design skills across the entire team. Participates in proposal presentations and also presents more »

communication skills must be very strong. You will have an excellent understanding of ITIL methodologies and demonstrable experience of working on IT Requests, Incident management, Change Management and Problem Solving. You will utilize ServiceNow and Manage Engine as the primary IT Service Management (ITSM) solution to … efficiently manage incidents, service requests, and other IT-related tasks. You will have the technical ability to support Win10 and 11, Mac OS, Active Directory and Azure Active Directory, Office 365 Administration including Teams and Exchange, Mobile Device Management and in office Print Support. You will handle issues … through to resolution, within agreed time limits Efficiently utilize ServiceNow, Manage Engine and other available tools to log, categorize, prioritize, and assign incidents and service requests. Carry out requests and duties as directed by your line manager. Progress projects and assist with technical and IT platform migrations. Support and more »

governments, public-sector agencies, not-for-profits and through KPMG firms' audit and assurance practices, the capital markets. KPMG is committed to quality and service excellence in all that we do, bringing our best to clients and earning the public's trust through our actions and behaviors both professionally … that appropriate security controls are in place for KPMG technology solutions. Role summary Provide Bridge between GISG Operational teams and ITS Global Major Incident Management Process Coordinate Security Incident management activities across Regions • Provide Member Firms with Incident Response advice and support through the regional model Provide guidance … templates for the three below high level incident types. Assist in coordination with GCISO to link into board level and regulatory comms requirements Give Service Management the Security context of any Security Incident promoted to Major Incidents Assist in the delivery of Cyber War games and purple teaming more »

on Microsoft Office applications, and excellent powerpoint and written communication skills. The Role The purpose of the role is to be responsible for the management of Change activity on the clients Production systems. This will involve working with key stakeholders including Communications Service Providers (CSPs), trusted Service Providers (TSPs), Data Service Providers (DSPs), Internal teams, and Industry Partners. Skills You will have excellent interpersonal and communication skills (oral and written) and be confident in dealing with stakeholder management and communications. You will be required to have excellent process and project management experience. Responsibilities … with the Data and Core Operations teams with the ability to determine root causes for customer success or failure and drive proactive requirements for service enhancement and development as needed. Effective management and response to customer concerns to maintain and develop good customer relationships. Requirements: ITILv3 qualified (or more »

Strong understanding of data modelling and integration concepts within the Power Platform. Familiarity with Microsoft 365 and Dynamics 365 integration points. Demonstratable people and service management experience. Excellent customer service and communication skills. Development experience in other platforms or languages such as C Sharp, .Net If you … Assist to develop and customise Power Platform solutions, including Power Apps, Power Automate, and Power BI. Assist the technical team in overseeing Dataverse data management for our clients. Serve as the escalation point for service, technical inquiries, issues, and escalations related to Power Platform applications. Oversee the delivery … of IT support services, including incident management, problem resolution, and service request fulfilment, ensuring timely and effective resolution of issues in accordance with established service level agreements (SLAs). Lead technical power platform engineers across different customer accounts, take ownership of deliverables and be responsible for the more »

Position: Service Desk Manager Location: Corby (Hybrid Working) Salary: £48,000 - £60,000 Are you an experienced Service Desk Manager with a passion for IT service management and a desire to make a meaningful impact? We are seeking a dedicated professional to lead a dynamic service … unique opportunity to contribute to a cause while leveraging your expertise in ITIL and JIRA. Key Responsibilities: Lead and manage a team of 4 Service Desk Analysts. Oversee daily operations of the service desk, ensuring efficient and effective resolution of IT issues. Implement and maintain ITIL best practices … to improve service delivery. Utilize JIRA for incident tracking, problem management, and workflow optimization. Develop and monitor performance metrics to ensure high-quality support. Collaborate with other IT teams to enhance overall user experience. Requirements: Proven experience as a Service Desk Manager or similar role. Strong knowledge more »