26 to 50 of 459 Service Management Jobs in the UK

Overview of role Service Asset and Configuration Management (SACM) is a process within the Service Management function. The SACM Analyst will work with the IT Service Asset and Configuration Manager to ensure the implementation and maturing of a robust and consistently applied Service Asset … and Configuration process that underpins the IT support service to staff, students and associates of the College. The post holder will assist in identifying, maintaining, controlling and verifying assets of the university and managing how they connect hierarchically to form our systems. Improve our efficiency and service quality … by aiding other Service Management processes through the provision of accurate and consistent asset and configuration data, and will be responsible for ensuring the delivery of an efficient and high quality Service Asset and Configuration Management function delivering value to the customers of King’s College more »

Service Desk Team Leader - IT Service Management Permanent Hampton, Peterborough, Cambridge £30,000 - £34,000 - Company benefits Monday to Friday - Standard office hours This role would suit someone who has experience working in a call centre environment, dealing with management of people and process. Working to … service level targets on calls answers and tickets resolved. ITSM/IT would be a huge advantage! JOB SUMMARY Provide leadership, guidance and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities. Ensure company processes, procedures and contractual requirements … are followed whilst maintaining high levels of customer service. Endeavour to provide all customers with the best level of customer service and support. Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets. QUALIFICATIONS, SKILLS AND EXPERIENCE • Awareness of ITIL methodologies and best more »

as Enterprise Sales Performance Manager (ESM) at our industry-leading ESM organization is your chance to make a real impact. Be the Hero of Service Transformation Deals: Champion Our Game-Changing ESM Software: Partner with Account Executives to showcase how our ESM solution unlocks transformative field service management. … Knowledge: Proven ability to consistently meet and over-achieve quota and leading sales teams – ideally with experience in activating indirect sales forces within the service management domain. You possess a deep understanding of enterprise service management (ESM) best practices (ITIL, ITSM) and how they translate to … real-world business value. You're an enterprise service management (ESM) or field service management (FSM)/predictive maintenance software expert, fluent in the technology's architecture and capabilities. You can explain complex concepts in a clear, compelling way that resonates with executives. An entrepreneurial mindset more »

Head of Group IT Service Operations As Head of Service Operations, you will lead a team responsible for managing IT Operations, Service Delivery, and Support. You will have a history of leadership and management, experience of strong decision making and service delivery/improvement, exceptional … do' attitude at all times. Your focus within the role will be leading, motivating, and coaching IT support and operational teams, defining and managing service levels, and identifying and implementing continuous service improvements. You will maintain a culture that promotes agile delivery of services and enhancements with an … hybrid position that can be based from either of our offices in Peterborough, Chesterfield or Tunbridge Wells. Key Accountabilities and Responsibilities: Implement and maintain Service Operations processes incl. incident management, problem management, change management, asset management, request management and the service desk. Identify more »

Senior Service Designer - £650 -£700 per day - Inside IR35 - Hybrid working, 2 days a week on site near Slough - 6 Months initial contract. My client, a leading supplier to the Nuclear energy industry, is seeking a highly skilled Senior Service Designer with a strong background in ITIL service management to join their Digital Workplace Programme. The successful candidate will play a key role in designing and developing service management processes that align with the ITIL framework, ensuring their IT services meet business needs in a cost-effective, resilient, and reliable manner. Responsibilities and Duties … accordance with ITIL guidelines for the Digital Workplace Programme. Collaborate with IT architects, project managers, and other stakeholders to ensure a comprehensive approach to service design. Develop a modern workplace service that empowers colleagues while maintaining appropriate oversight and compliance in a highly regulated, multi-national environment. Create more »

Aria, ZA - Cape Town, Poland - Poznań, South Africa - Cape Town, Poland - Poznań (24/7) | Job-ID: 203859 | Contract type: Standard | Business Unit: IT Service Delivery/Managed ServicesDigital Experience Centers Director (Multinational IT Managed Service Company)Life on the teamThe Digital Experience Centers Director will be responsible … for managing the Service Desk function within a large multinational IT managed service company. The role involves overseeing the day-to-day operations of the Service Desk team, ensuring efficient and effective delivery of IT support services to clients. You will play a critical role in driving … operational excellence, optimizing service delivery processes, and fostering a customer-centric culture. What you'll doTeam Management: Provide strategic management and direction to the Service Desk team, setting clear goals and, objectives.Foster & drive a high-performance culture, ensuring team members are motivated, engaged, and supported in more »

objectives and business problems, alongside those already identified as the customers key objectives Provide pre-sales support to customers who want to establish a service management roadmap, and advise on the solutions and technologies required to achieve business objectives and/or address business problems Liaise with customer … stakeholders and Computacenter’s project team to understand design needs, constraints and options, on large and complex projects, or in complex managed service provider environments Develop in-depth ITIL, ServiceNow, technology and industry expertise in order to advise customers and consultants on new trends and changes within the industry … Skills Required Solid experience as a trusted advisor to customers for ServiceNow road-mapping and design At least 5 years of experience in delivering Service Management projects in a customer-facing context, with exposure to the deployment of technology in support of at least some of the following more »

as we continue to scale our business together. Job Description: We are seeking a motivated and detail-oriented Delivery Consultant to join our IT Service Management division. The ideal candidate will have a passion for recruitment and a strong understanding of the ITSM/technology market. As a … Delivery Consultant, you will play a crucial role in sourcing, engaging, and placing top IT Service Management professionals with our clients. Key Responsibilities: Candidate Sourcing: Identify and attract high-quality candidates through various channels, including job boards, social media, networking, and referrals. Screening and Assessment: Conduct thorough interviews … and assessments to evaluate candidates' skills, experience, and cultural fit for specific roles. Relationship Management: Build and maintain strong relationships with candidates and clients, ensuring a deep understanding of their needs and expectations. Market Expertise: Stay up-to-date with the latest trends and developments in the IT Service more »

solutions for household names this Solution Architect will play a key role in building and delivering client roadmaps working closely with pre-sales and service management colleagues to ensure the products capabilities are communicated and maximised resulting in a cohesive, dynamic solution innovation. Answering directly into a board … of ServiceNow plus a wider understanding of ITSM - Extensive client facing experience with the ability to design and deliver end to end enterprise level service management solutions - Ability to create engaging solution design and demos for clients - Excellent presentation and non-technical stakeholder engagement skills - A historic background … in enterprise software development would be a plus - Any additional service management platform exposure would be useful - 4me, Jira Service management, solarwinds etc In return This Solution Architect will receive - £80,000 - £90,000 base salary - 10% bonus - Car allowance - Share options - Long term remote working more »

solutions for household names this ServiceNow Consultant will play a key role in building and delivering client roadmaps working closely with pre-sales and service management colleagues to ensure the products capabilities are communicated and maximised resulting in a cohesive, dynamic solution innovation. Answering directly into a board … knowledge of ServiceNow plus a wider understanding of ITSM client facing experience with the ability to design and deliver end to end enterprise level service management solutions to create engaging solution design and demos for clients presentation and non-technical stakeholder engagement skills historic background in enterprise software … development would be a plus additional service management platform exposure would be useful – 4me, Jira Service management, solarwinds etc In return This ServiceNow Consultant will receive: £80,000- £90,000 base salary 10% bonus car allowance share options long term remote working flexible working hours fasttrack more »

solutions for household names this ServiceNow Consultant will play a key role in building and delivering client roadmaps working closely with pre-sales and service management colleagues to ensure the products capabilities are communicated and maximised resulting in a cohesive, dynamic solution innovation. Answering directly into a board … of ServiceNow plus a wider understanding of ITSM - Extensive client facing experience with the ability to design and deliver end to end enterprise level service management solutions - Ability to create engaging solution design and demos for clients - Excellent presentation and non-technical stakeholder engagement skills - A historic background … in enterprise software development would be a plus - Any additional service management platform exposure would be useful - 4me, Jira Service management, solarwinds etc In return This ServiceNow Consultant will receive: - £80,000 - £90,000 base salary - 10% bonus - Car allowance - Share options - Long term remote working more »

a central government organisation based in the South West. The post holder will be responsible for the day-to-day delivery of the Transforming Service Management strategic action alongside a team of service management professionals and senior stakeholders. Daily rate: £390 - £500 Inside IR35 Working pattern … and opportunity for knowledge share to existing employees for effective delivery of a critical multi-year programme of work. Focusing on the following areas: Service Management Practices Data Governance/Management Common Service Data model - ServiceNow Adapt ITSM best practice focused on value and solving current … business problems. Improve process across the Critical Service value chain (identification methodology, SLA, OLA, UPC, resource and supplier alignment). Implement a Service Management Office. Work alongside and support the development of the authorities Change Management capability. Write or input into business cases and communicate business more »

large-scale transformation journey’s that have core ServiceNow deployments (incorporating multiple ServiceNow modules) as there focus. This will involve supervising projects that implement Service Management, Enterprise Asset Management, SPM, and the development of Now-based solutions from the ground up. This involves supervising projects that implement … Service Management, Enterprise Asset Management, SPM, and the development of Now-based solutions from the ground up. Due to the nature of the work you must either hold current SC clearance or be clearable at this level in the UK. You will be based out of one … the ideal solution is built and continuously improved. Drive success and optimization: Ensure products and business services achieve success through continuous improvement initiatives. Enforce service management best practices : Uphold agreed-upon Service Management standards within support and change teams. Bridge the gap between vision and execution more »

Service Manager - Wealth Management - London, Newcastle or Edinburgh (hybrid working)My client, a leading Wealth Management firm, is looking for a Service Manager to join them on a Permanent basis. The successful candidate will work on all aspects of service management in their Custody … and Settlements function.Role responsibilities and requirements:Established experience of working as a Service Manager in either the Investment, Asset or Wealth Management sectors.Proven experience of working with difficult and complex third party vendor/suppliers.Previous experience of independently managing and resolving service management issues and incidents.Strong … IT or technical service management background.Start date: ASAPSalary: Between 70,000 to 85,000 per year, based off experience (plus benefits) Location: London, Newcastle or Edinburgh (Hybrid Working)If this is of interest, please apply with your latest CV and I will be in touch if your profile more »

safety and energy services our contribution to these communities will continue to drive progress towards a net-zero future. We focus on quality of service and delivery, and on improving the lives of our clients and their customers by creating better environments in which to work, live and learn. … be able to make the role their own, bringing fresh ideas and new tech to the forefront of the organisation. Reporting to the Group Service Delivery Manager you will provide second line technical support to Sureserve Group ICT users, located across several sites and the varying companies under the … to all related policies and procedures. The role will be field based and mobile as needed at the post holders own discretion and ICT Management and is subject to change after consultation. A current UK driving licence is required for this role. General Duties/Key Responsibilities: Service more »

Service Owner Remote role with visits to client site in Exeter around 1 to 2 times every fortnight. Job Description A service owner is accountable for the quality of their service. They adopt a portfolio view, managing end-to-end services, which include multiple products and channels. The … service owner is accountable to ensure the appropriate levels of service delivery, financial spend and continuous improvement At this role level, you will: Operate at scale and provide the connection between multidisciplinary business areas and stakeholders. Ensure the necessary business processes are followed. Participate in the governance of … the service, including acting as a point of escalation for the delivery teams. Qwn the budget and allocate funding to areas of the service based on your decisions about priorities. Communicate the benefits and performance of your service. Be responsible for the successful operation and continuous improvement of more »

Delivery/Service Manager – Government, IT Service Management, Stakeholders, Risk, SC Clearance.Our client within the Public Sector requires a Senior Service Manager to join an exciting, fast-paced environment working hard to deliver the organisations commitments for the benefit of the public. As a Senior Service Manager, you will have a strong background and extensive experience in IT Service Management. You will enjoy working in a fast-paced environment and use your expertise to direct, advise, and support your team to deliver high-quality services. Using your strong knowledge of Service Management and stakeholder management skills, you will effectively influence change within one of the largest government organisations. You will interface with Service Architecture & Transition, Service Operations & Programme Portfolio colleagues to assure the delivery of the service/s you are accountable for. You will also engage more »

1st/2nd line support, Incident Management, ITIL, Service Management, Service Desk, Help Desk We are looking for a great, capable customer- service focussed IT Service Desk Manager to join our client based in Surrey! To lead, manage and motivate a team of … 1st/2nd service desk professionals a background in Service Desk/Help Desk management is needed, alongside good technical skills around Windows, Office and Microsoft tools generally! ITIL certification is expected alongside a good understanding of Service Management generally. Experience in a man management … most weekend work is covered by the team. It is hybrid too. If you are seeking a new challenge or perhaps in a Lead Service Desk or supervisory role looking for a step up then please get in touch with Karen at Jump IT in the first instance. Permanent more »

Cognizant Microsoft Business Group Service Owner Remote role with visits to client site in Exeter around 1 to 2 times every fortnight. Security Cleared or at least Security Cleared eligible (must have been a resident in the UK for at least the last 5 years) Join a team of … passionate thought leaders in a dynamic and collaborative environment! The Microsoft Business Group is a cloud-first, full-service Microsoft partner committed to delivering innovative technology solutions that solve human challenges. We are compelled by our core values to drive transformational results for clients across all company sizes, geographies … Partner Native Organisation International and Diverse teams collaborative environment, where ideas and knowledge sharing are actively encouraged Medical Insurance Assistance Programme Protection Cover in Service Cover Personal Pension Plan with enhanced employee contributions Working and Working from Home annual leave allowance are committed to diversity, inclusion and belonging and more »

for a skilled IT Incident Manager for a Hybrid position based from our operation in Hinckley . This role would focus on the effective management and resolution of major incidents, minimizing the impact on business operations, oversee the change management process, and handle problem management within the … for coordinating and managing all aspects of major incidents, from identification and diagnosis through to resolution and post-incident review. Facilitate and oversee change management processes, ensuring that all changes are assessed, approved, implemented, and reviewed in a controlled manner. Additionally, the role involves identifying, logging, and managing problems … from happening, and minimising the impact of incidents that cannot be prevented. Collaborate closely with various IT teams and stakeholders to ensure that IT service management processes are aligned with business needs and industry best practices. Provide expert advice and guidance on all aspects of incident, change, and more »

ServiceNow Developer position presents an exciting opportunity for someone ready to take charge of the support and advancement of ServiceNow, ServiceNow Discovery, and associated service management solutions within the IT Service Management domain. The primary focus of this role is to ensure optimal performance of the … ServiceNow platform, crucial for the smooth operation of the business. This entails configuring and maintaining various modules such as Self-Service Portal, Incident, Request, Change & Problem, and Asset Management, as well as providing support for ongoing or upcoming ITIL/ITSM/ITOM initiatives. Key Responsibilities: Administering the … data imports, LDAP integration, custom scripting, and third-party software integrations Developing UI forms, fields, notifications, workflows, and JavaScript server/client code Maintaining Service Level Agreements (SLAs) and monitoring SLA workflows Requirements : Prior experience as a ServiceNow Developer or in a similar role Experience in implementing ServiceNow processes more »

of revolutionizing Salesforce applications, delivering cutting-edge solutions that empower Salesforce customers across various domains. Our flagship offerings, Cadalys Concierge, Cadalys Care, and Cadalys Service Management, redefine efficiency by seamlessly integrating IT Service Management via ITIL® best practices into Salesforce Service Cloud. We also enhance … clinical workflows by embedding evidence-based care guidelines into Salesforce Health and Service Cloud, setting new standards for performance and innovation. Position Summary: Sr. Solution Engineer Cadalys is on the hunt for a Sr. Solution Engineer to join our Engage IQ team that is specialized in Salesforce Service Cloud and ITIL/IT Service Management (ITSM) to join our dynamic team at Cadalys. In this role, you will be responsible for providing technical expertise and guidance to customers and prospects, helping them understand and utilize the value and differentiation that Cadalys brings to the market. more »

The Regional Service Manager (RSM) is responsible for providing customer with a single point of contact within PCCW Global for all service related issues. The RSM is also responsible and accountable, at an operational level, for all services delivered to the customer. The RSM will work in close … cooperation with the account manager for the customer, providing a service oriented/customer advocate element of support to the account team structure. You should have a telecom background, with previous experience working with large multinational companies in a service management type role. What are you expected … to be doing Commercial minded, develop and maintain a positive, productive long term working relationships with the customer Conduct Service Reviews by meeting with customers to review services performance and operational services issues Work in close collaboration with sales and account management to position PCCW Global strongly for more »

Job summary An exciting opportunity has arisen within IT at MLCSU, and we are looking for a Service Desk Manager to join the IT Service Delivery Team. The role will be managing the North region of the Service Desk team. We are looking for an enthusiastic, self … motivated, flexible and passionate individual to join the Service Delivery Team. Candidates must have significant proven service desk skills, IT knowledge and experience, strong leadership skills and a comprehensive understanding of IT Service Management principles. Significant experience and knowledge of working in an ITIL aligned service environment, with a dedicated focus on best practice and working/operating to best practice guidance and service standards. Candidates must have a customer focused approach, excellent communication, presentation and interpersonal skills and the ability to build key relationships with key stakeholders. You will need a flexible approach more »

White Horse Employment is pleased to be supporting a leading international healthcare client. The role will be supporting the service desk alongside the service desk team leads who manage the engineers/field engineer and IT admins. The role will be very people-focused and you will act … as the main conduit between the service desk and other service management process leads to ensure the service desk is kept aware of all updates to allow the service desk team to manage tickets and customer expectations accordingly. Key Skills/Experience: At least … years experience managing a Service Desk in a large organisation. Demonstrable experience in maturing a Service Desk function Experience with coaching and mentoring team members in different roles with differing skill levels. Ability to analyse and manipulate raw data and turn it into meaningful reports (e.g. Excel, PowerPivot more »