26 to 50 of 194 Customer Service Jobs in the East Midlands

Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent role. Reports to: Service Desk Manager Salary: £40k - £50k Overview This position will provide technical support to our client’s customers within a service desk environment mainly managed by … network connectivity and application services to a wide variety of external customers. Manage and own incident tickets via our Autotask ticket management system, providing customer updates to agreed timeframes. Resolve incidents to stringent customer defined SLAs. Drive service improvement within the service desk to improve first … in a timely manner with all customers. Create and maintain accurate documentation within the centralised management database. Provide any on-site support to resolve customer service outages as required to meet SLAs. Support with the delivery of projects where applicable. Continue to develop technical knowledge and skillset through more »

About the role Working alongside the Commercial Contracts Manager, the Contracts Administrator will be responsible for maintaining the contracts database, producing and maintaining standard customer contracts, updating customer contract information on our systems, and supporting the Commercial Contracts Manager with bespoke customer contract requests and other ad … hoc tasks. Key duties and responsibilities are : Ensuring sufficient detail is gathered to enable creation & management of contracts within our contracts database Creation of customer contract documents utilising standard templates Assisting Commercial Contracts Manager with creation of complex/bespoke customer contracts Ensuring customer contracts are accurate … individual, we create an inclusive, supportive atmosphere that feels like a family and inspires everyone to follow their own path. All while delivering great customer service, celebrating our diversity, and doing more to minimise our impact on the environment. We truly believe our commitment to people, sustainability, and more »

Topps Tiles that might surprise you. Like the scale of our Head Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done and … anything less from an ambitious, dynamic, market-leading, multi-million pound retail business? The Role We currently have an exciting opportunity for an IT Service Analyst to join our IT Service Desk Team at Topps Tiles based at our Head Office in Grove Park, Leicester. Reporting to the … IT Service Desk Manager, you will utilise your IT skills to deliver world class service to internal stakeholders. The successful candidate will work in a dynamic, hardworking 8-person team to support the company's IT services. Responsibilities include : Ensure that issues that need to be escalated are more »

Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent role. Reports to: Service Desk Manager Salary: £28k to £35k Please note this a hybrid role based out of my clients Chesterfield office. Overview This position will provide technical support … to our clients customers within a service desk environment mainly managed by remote access however on-site visits may be required. A good technical knowledge is essential to ensure incidents and problems are dealt with quickly and efficiently. A desire to provide an exceptional customer experience at all … network connectivity and application services to a wide variety of external customers. Manage and own incident tickets via our Autotask ticket management system, providing customer updates to agreed timeframes. Resolve incidents to stringent customer defined SLAs, escalating tickets where required to ensure SLAs are consistently met. Drive service more »

Field Service Engineer, Scientific Laser Instrumentation Basic Salary Up To £43,000 Bonus 8% - 12% Company Car Healthcare Contributory Pension Scheme The Role - Field Service Engineer, Scientific Laser Instrumentation This market leader seeks to recruit a technically motivated and customer focused Field Service Engineer, responsible for … the service, installation, breakdown repair and calibration of a wide range of sophisticated scientific and laboratory systems, utilised within laboratories and pharmaceutical environments. Your Background - Field Service Engineer, Scientific Laser Instrumentation To succeed in this exciting role, you must be able to demonstrate: A competent background as a … field service engineer or technical support engineer with extensive experience working on high value capital equipment and a qualification in electronics You may have experience of working on diagnostic systems, medical devices, laboratory systems, scientific equipment, pharmaceutical, semiconductor, pre-press, printing or high value electronic/electro-mechanical capital more »

timely order processing and shipment to customers. Email Marketing: Support email marketing initiatives by managing email campaigns, creating engaging content, and monitoring campaign performance. Customer Service: Provide excellent customer service by responding to inquiries, resolving issues, and addressing customer concerns promptly and professionally. Usually this more »

and career progression. WE ARE innovators, designers, makers and engineers who manufacture and provide smart, efficient, and effective building products and solutions. Through our customer relationships, diverse building product range and solutions, we enable the creation of inspirational homes, places and spaces for us all to live and work … our systems and ways of working to help serve our customers in the best way Key Accountabilities: Responding to and resolving IT incidents and service requests in a timely and professional manner, while ensuring that all incidents are logged and prioritized according to agreed SLAs. Providing excellent customer service to our customers, including communicating with customers to understand their issues, providing regular updates on progress, and ensuring that all issues are resolved to the customer's satisfaction Maintaining accurate records of all IT incidents and service requests, including documenting all actions taken and ensuring more »

courses and events (i.e. face to face, via e-learning and/or blended learning). As a member of our "front of house" service, ensure that our learners, customers, and stakeholders/partners are supported and have the best experience leading up to, during and beyond their time … Coordinators, ensure that administration activities are efficient and effective across DREEAM. Contribute to the redesign of relevant processes to maximise efficiency and learner/customer experience. Utilise our digital systems (following training) to support the planning, scheduling, delivery, and reporting of our high-quality education to our learners and … the shift. Where appropriate, inform other team members as part of our DREEAM escalation procedure. Ensure the provision of a prompt, responsive and professional customer engagement service via phone, email, our case management system (Dynamics 365) and Social Media channels. Escalating queries and concerns as required to other more »

small number of established on premise applications. Having ideally had previous experience within SaaS support, you will need to be passionate about delivering excellent customer service, have a proactive attitude to problem solving, and buy into the team ethos. You will be working with the Resolver Team with … a focus on tackling more complicated customer issues passed through from the first line support team as part of a tiered response team to provide efficient assistance to customers. There will be a focus on joining of developing both product and technical skills to be able to resolve complex … collaborative approach, so a team player mentality and a willingness to help your colleague will be a key attribute to the role. ESSENTIALS Excellent customer service & communication skills. Excellent analytic skills and problem-solving abilities. Ability to multitask and handle multiple simultaneous issues. Knowledge of Microsoft Windows Operating more »

Under the supervision and support of a Pharmacy registered professional, the role will assist the Dispensary team to deliver a safe and high-quality service to our patients and customers. We are looking for a team player with a professional outlook who can demonstrate good customer service … a team Ability to perform and work under pressure Demonstrate ability to learn new skills Desirable Experience of working in a pharmacy environment Proven customer service experience Communication and Relationship skills Essential Able to communicate clearly verbally and electronically within a team Good telephone manner Able to relay … and Behaviours Essential Must be able to demonstrate behaviours consistent with the Trust's "We are here for you" behavioural standards Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission more »

This is an exciting time to join the Orthopaedic service at UHL. You will be a valued member of the Fracture Clinic Admin team, helping to support patients on the emergency care pathway whilst completing an apprenticeship. Its a busy environment but you will be totally supported by colleagues … the phone and face-to-face You will support the co-ordination and smooth running of the emergency care pathway Training Level 2 in Customer Service Training is either on site (Leicester Royal Infirmary or Leicester General Hospital) or online Training will take place for a day session … around every 6 weeks Potential full time employment. Apprenticeship Standard Customer service practitioner (level 2) Training Provider UNIVERSITY HOSPITALS OF LEICESTER NATIONAL HEALTH SERVICE TRUST Working Week Monday to Friday - Full time (37.5 hours). Expected Duration 14 Months Positions Available 1 Closing Date Thursday, 27th June more »

and they are looking to add a technical wizard to their support desk. If you have a passion for IT and a flair for customer service, this could be the role for you! Role True MSP is looking for an apprentice to join their technical support team who … Closing Date Friday, 21st June 2024 Start Date Monday, 24th June 2024 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Analytical skills Logical Team working Initiative Non judgemental Patience Confidentiality Qualifications English GCSE or equivalent, grade Minimum of … for outsourced IT support companies, we wanted to do things differently. So we created True MSP as a business that put client satisfaction and customer service above everything else. Combining over 45 years' experience, True MSP was set up by Tim Rookes and Neil Shaw, and we operate more »

will be on-site near Derby, your own transport is required for this role (limited public transport on offer). As part of the service desk team, you will play a key part in providing an excellent level of customer service to internal users who need assistance … Training will be on offer in the role, however any previous training, experience or knowledge of IT would be highly desirable. Experience working in customer service would also be very useful for this role. Salary The salary/package for this position is flexible up to more »

IT Service and Support Analyst Great chance for an IT service professional to join a household name brand with a real time Ecommerce customer website and an established IT team of 10. You will need excellent customer service skills as this role is IT service … management function and it’s an excellent environment for tech development/progression. Role/Responsibilities Support franchisees in all IT related incidents/service requests. Where possible provide first call resolution for all IT related incidents/service requests. Log all incidents/service requests within … ticketing system. Own incidents/service requests or escalate to 2nd/3rd line support where necessary. Work to SLA thresholds for all incidents/service requests. Dedicated to meeting the expectations and requirements of internal and external customers Establishes and maintains effective relationships with customers at all more »

Key Responsibilities: Be the first point of contact for our valued clients, delivering top-notch support with professionalism and enthusiasm. Maintain high standards of service by promptly resolving issues raised via phone or email. Quickly assess the priority of each issue and ensure resolution within agreed SLAs. Demonstrate your … understanding of PC hardware, accessories, and connections to provide comprehensive support. Showcase your excellent customer service skills and ability to multitask, ensuring all tickets are managed efficiently. Experience Required: Minimum of 1 year experience on a Help Desk , demonstrating your ability to thrive in a fast-paced environment. … protocols and configurations. Previous exposure to ticketing systems and Active Directory on Windows Server platforms. Familiarity with Exchange Online and PC hardware components. Strong customer service skills, with a passion for delivering exceptional support experiences. Ability to multitask and prioritize effectively in a dynamic support environment. Requirements: Must more »

using tariffs Negotiating transport and handling costs Updating tracking systems Liaison with third parties to move goods by air/sea in accordance with customer requirements Daily communication with overseas offices Provision of efficient and high quality customer service Dealing with queries and issues within internal & external … clients Skills & Experience: Experience of working in Air and Sea environment Customer service experience Accuracy & attention to detail Commercial awareness Geographical knowledge Strong administration skills Computer literacy Resilient under pressure more »

as well as providing technical support to Alka's customers, so it's important that you have a keen interest in tech and great customer service skills! Role Roles and Responsibilities will include but not be limited to: 1st line support through the IT helpdesk Diagnosing IT issues … with customers using remote access tools Setting up and configuring hardware Using administration skills to log ticket updates accordingly Providing exceptional customer service PC repairs and fault finding Opportunity to offer IT support on client sites Develop skills in Cloud Computing and Networks Training Alongside this role, you … Closing Date Monday, 17th June 2024 Start Date Monday, 24th June 2024 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Analytical skills Logical Team working Initiative Patience Ability to drive Qualifications English GCSE or equivalent, grade Minimum of Grade C more »

Affinity assets. Your role includes planning and leading projects to develop new technical platforms for IT services and responding to all line faults and service requests to ensure complete problem resolution. IT Systems Administrator Essential Skills: Proven commercial experience in a 2nd/3rd Line IT Support Role or … and HP SANs, SIP telephony systems, and SaaS platforms like Office 365, Google Workspace, Jira, and Confluence Strong verbal and written communication skills, exceptional customer service skills, and the ability to work both independently and as part of a team To Be Considered: Please either apply through this … IT Support, Microsoft Windows, Apple Hardware, Linux, VMware, AWS, Networking, EMC SANs, HP SANs, SIP Telephony, SaaS Platforms, Office 365, Google Workspace, Jira, Confluence, Customer Service more »

meet contractual KPIs Generation of purchase orders for materials and subcontractor requirements Ensure all PPMs are completed within the appropriate timescales. Skills & Experience Excellent customer service skills Strong IT skills used to working with MS Packages Excellent organisational and communication skills Experience of face to face interactions with … helpdesk or similar fast paced environment Experience of working to strict SLAs & KPIs Previous experience of planning/scheduling PPM/reactive works. Excellent Customer Service Skills Good attention to detail including a high level of accuracy Experience of working in a fast-paced environment Due to the more »

Aluminium, Timber, Alu-Clad, Bi-fold Doors, Patio Doors, French, Single Doors, Commercial Doors, casement Windows, Sash Windows, Order Processor, Order Processing, Internal Sales, Customer Service Location: Corby Remuneration: £25,000 - £28,000 The role of the Order Processor PVC Windows & Doors will involve: Order Processor position dealing … clad windows and doors direct to trade customers Primarily you will be focusing on the PVC windows & doors product range Assist with any incoming customer queries via telephone & email Raising quotations for customers and processing the orders that follow Ensuring all orders are price checked against the sales cost … Aluminium, Timber, Alu-Clad, Bi-fold Doors, Patio Doors, French, Single Doors, Commercial Doors, casement Windows, Sash Windows, Order Processor, Order Processing, Internal Sales, Customer Service more »

As a Light Commercial Vehicle Technician/Mechanic/Master Technician you will be always thinking of how to achieve the highest standards in customer service, whilst ensuring safety and quality. A Master Technician must have technical knowledge, a professional attitude, focus on efficiency & productivity, run diagnostics, resolve … accommodate all requests, where possible ensuring core business hours are covered Key Responsibilities: Inspect customers’ vehicles/goods, prior to and on completion of service, maintenance or repair work. Undertake diagnosis of repair requirements to vehicles. Conduct electronic visual health checks (eVHC) on all vehicles and provide a comprehensive … such as engine – gearbox replacements. Ensure a final inspection of all work is implemented and when requested, fully test if safety related or a customer concern. Record accurate details of work done on Repair Order and other information required by policy and statutory procedure. Compliance with Departmental and Company more »

and fuel/expenses will be paid by the business. The purpose of the role is to design bespoke fire alarm solutions and write customer proposals. What are the benefits? The benefits for this position include: 25 Days annual leave plus statutory holidays. Company Pension Scheme. Hybrid working and … necessary. Ensuring that all designs and proposals meet with the relevant standards and regulations at the time of writing. Provide excellent technical information and customer service to all external and internal stakeholders. Essential Skills Experienced Fire Design Engineer (FIA Design qualification or similar). A full clean UK … Technical knowledge of fire systems such as Hochiki, Gent, Advanced or Ziton. The ability to pass vetting and security clearance checks. Desirable Experience Excellent customer service and communication skills. Previous experience within a similar role dealing with contractors and end users. What training is provided? Full training will more »

individual, we create an inclusive, supportive atmosphere that feels like a family and inspires everyone to follow their own path. All while delivering great customer service, celebrating our diversity, and doing more to minimise our impact on the environment. We truly believe our commitment to people, sustainability, and … grow, we’re determined to hold true to our values and ever since we started trading, our culture has been based on delivering great customer service and providing solutions based on technical excellence. more »

Customer Experience Executive Northampton (NN3) Part Time (20 25 hours per week) £24,000 - £25,000 Per Annum (pro rata) Hours: Monday Friday 9:30am 3pm (can be flexible) Our client is a specialist IT & communications service who provides bespoke support solutions for businesses throughout the UK. The … business strive for customer excellence and pride themselves in the resolution driven, expert and friendly support they provide to their customers. An opportunity for a Part Time Customer Experience Executive has become available to join their growing team. The Role: As a Customer Experience Executive, you will … be responsible for providing outstanding customer service and support to their wide range of customers spanning multiple industries, via call, text, email, and webchat. Day to day duties will predominantly involve providing support to end users and assisting them with their mobile phones, tablets, telephone systems and connectivity more »

Payments Service Manager (12 month Fixed Term Contract) Salary: Up to £54,000 As a Payments Service Manager, you’ll own an end to end payment service ensuring it is delivered and maintained in accordance with agreed business and service levels. You’ll work with various … increased value for our customers. This role is within the Electronic Payments value stream in Payments which is responsible for both product ownership and service management for all electronic payment journeys. The role is within the Service Management function within the value stream which is responsible for the … end-to-end service performance management and improvement for all electronic payment journeys such as Faster Payments, Bacs and Cheque payments. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting more »