ITSM Jobs in the South West

IT Service Management (ITSM)
England > South West

The following table provides summary statistics for permanent job vacancies advertised in the South West with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 9 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
9 Jun 2024
Same period 2023 Same period 2022
Rank 182 155 176
Rank change year-on-year -27 +21 +53
Permanent jobs citing ITSM 111 111 166
As % of all permanent jobs advertised in the South West 1.07% 1.71% 1.92%
As % of the Processes & Methodologies category 1.34% 1.81% 2.02%
Number of salaries quoted 66 56 108
10th Percentile £26,500 £27,000 £21,750
25th Percentile £31,813 £30,000 £24,938
Median annual salary (50th Percentile) £43,750 £38,784 £30,250
Median % change year-on-year +12.81% +28.21% -23.27%
75th Percentile £58,125 £57,500 £45,000
90th Percentile £70,750 £68,750 £62,500
England median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% -

All Process and Methodology Skills
South West

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South West with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 8,314 6,144 8,237
As % of all permanent jobs advertised in the South West 80.15% 94.60% 95.18%
Number of salaries quoted 5,890 3,499 5,021
10th Percentile £28,500 £30,500 £30,250
25th Percentile £37,500 £40,000 £37,750
Median annual salary (50th Percentile) £51,186 £54,000 £50,000
Median % change year-on-year -5.21% +8.00% +8.70%
75th Percentile £65,000 £69,700 £66,250
90th Percentile £80,000 £81,250 £80,000
England median annual salary £55,000 £62,500 £60,000
% change year-on-year -12.00% +4.17% +9.09%

ITSM
Job Vacancy Trend in the South West

Job postings citing ITSM as a proportion of all IT jobs advertised in the South West.

Job vacancy trend for ITSM in the South West

ITSM
Salary Trend in the South West

3-month moving average salary quoted in jobs citing ITSM in the South West.

Salary trend for ITSM in the South West

ITSM
Salary Histogram in the South West

Salary distribution for jobs citing ITSM in the South West over the 6 months to 9 June 2024.

Salary histogram for ITSM in the South West

ITSM
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the South West region over the 6 months to 9 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Wiltshire +4 38 £36,000 -34.55% 9
Bristol +9 37 £42,500 -19.05% 8
Gloucestershire -45 12 £35,000 -26.32%
Somerset -2 11 £57,500 +130.00% 2
Dorset -24 8 £27,500 -15.38%
Devon -29 2 £45,000 +38.77% 6
ITSM
England

ITSM
Co-occurring Skills and Capabilities in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (9.01%) SharePoint
2 7 (6.31%) Confluence
2 7 (6.31%) Microsoft Exchange
3 2 (1.80%) SAS
Applications
1 10 (9.01%) Microsoft Office
2 6 (5.41%) Microsoft Excel
3 5 (4.50%) Microsoft PowerPoint
4 1 (0.90%) Microsoft Project
Business Applications
1 4 (3.60%) Remedy ITSM
2 1 (0.90%) Primavera
2 1 (0.90%) SAP Oil and Gas
Cloud Services
1 31 (27.93%) Microsoft 365
2 22 (19.82%) Azure
3 14 (12.61%) Entra ID
4 9 (8.11%) AWS
5 7 (6.31%) Dynamics 365
5 7 (6.31%) IaaS
5 7 (6.31%) Microsoft Copilot
5 7 (6.31%) OneDrive
6 6 (5.41%) Power Platform
7 5 (4.50%) Nutanix
7 5 (4.50%) OpenShift
7 5 (4.50%) PaaS
8 3 (2.70%) SaaS
8 3 (2.70%) WhatsApp
9 2 (1.80%) GCP
9 2 (1.80%) OCI
Communications & Networking
1 8 (7.21%) DHCP
1 8 (7.21%) DNS
2 6 (5.41%) LAN
2 6 (5.41%) WAN
3 5 (4.50%) Wi-Fi
3 5 (4.50%) Wireless
3 5 (4.50%) WLAN
4 4 (3.60%) Firewall
4 4 (3.60%) TCP/IP
5 3 (2.70%) Remote Desktop
5 3 (2.70%) VPN
6 2 (1.80%) NetScaler
6 2 (1.80%) SAN
7 1 (0.90%) ADSL
7 1 (0.90%) VLAN
7 1 (0.90%) VoIP
Database & Business Intelligence
1 5 (4.50%) MySQL
1 5 (4.50%) SQL Server
2 1 (0.90%) Data Warehouse
2 1 (0.90%) Power BI
2 1 (0.90%) PowerPivot
Development Applications
1 10 (9.01%) JIRA
General
1 28 (25.23%) Social Skills
2 10 (9.01%) Inclusion and Diversity
3 9 (8.11%) Public Sector
4 8 (7.21%) Finance
5 5 (4.50%) Banking
5 5 (4.50%) Retail
6 3 (2.70%) Legal
6 3 (2.70%) Presentation Skills
7 2 (1.80%) Organisational Skills
7 2 (1.80%) Publishing
7 2 (1.80%) Tech for Good
8 1 (0.90%) Aerospace
8 1 (0.90%) Analytical Skills
8 1 (0.90%) Law
8 1 (0.90%) Marketing
8 1 (0.90%) Telecoms
Job Titles
1 24 (21.62%) IT Support
2 21 (18.92%) Analyst
3 15 (13.51%) IT Support Technician
3 15 (13.51%) IT Technician
3 15 (13.51%) Support Technician
4 13 (11.71%) IT Analyst
5 12 (10.81%) Support Analyst
6 10 (9.01%) Infrastructure Engineer
7 8 (7.21%) Architect
7 8 (7.21%) IT Manager
7 8 (7.21%) Service Analyst
7 8 (7.21%) Service Desk Analyst
7 8 (7.21%) Service Manager
8 7 (6.31%) Business Manager
8 7 (6.31%) Business Systems Manager
8 7 (6.31%) IT Support Analyst
8 7 (6.31%) Systems Manager
9 6 (5.41%) Head of IT
9 6 (5.41%) Operations Engineer
9 6 (5.41%) Service Desk Manager
Libraries, Frameworks & Software Standards
1 3 (2.70%) Web Services
2 2 (1.80%) AngularJS
2 2 (1.80%) CSS
2 2 (1.80%) HTML
2 2 (1.80%) Twitter Bootstrap
3 1 (0.90%) EDI
3 1 (0.90%) Middleware
3 1 (0.90%) Oracle Fusion
3 1 (0.90%) XML
Miscellaneous
1 25 (22.52%) Management Information System
2 22 (19.82%) Driving Licence
3 7 (6.31%) Self-Motivation
4 5 (4.50%) EMC VNX
4 5 (4.50%) Public Cloud
5 3 (2.70%) CMDB
6 2 (1.80%) Legacy Systems
6 2 (1.80%) Replication
7 1 (0.90%) Data Centre
7 1 (0.90%) Robotics
7 1 (0.90%) Smartphone
Operating Systems
1 41 (36.94%) Windows
2 17 (15.32%) Windows 10
3 12 (10.81%) Windows Server
4 7 (6.31%) Windows Server 2016
4 7 (6.31%) Windows Server 2019
5 6 (5.41%) Linux
6 5 (4.50%) Apple iOS
7 3 (2.70%) Android
8 2 (1.80%) Windows Server 2012
Processes & Methodologies
1 78 (70.27%) ITIL
2 60 (54.05%) Service Management
3 29 (26.13%) Service Delivery
4 26 (23.42%) Problem-Solving
5 25 (22.52%) Configuration Management
6 24 (21.62%) Change Management
7 23 (20.72%) Digital Strategy
8 20 (18.02%) Customer Service
9 18 (16.22%) Information Security
10 17 (15.32%) User Experience
11 16 (14.41%) Continuous Improvement
12 14 (12.61%) Artificial Intelligence
13 12 (10.81%) Mentoring
13 12 (10.81%) Project Delivery
13 12 (10.81%) Robotic Process Automation
14 11 (9.91%) Project Management
14 11 (9.91%) TOGAF
15 10 (9.01%) Fintech
15 10 (9.01%) Infrastructure Engineering
16 9 (8.11%) Problem Management
Programming Languages
1 5 (4.50%) JavaScript
1 5 (4.50%) PHP
2 2 (1.80%) PowerShell
3 1 (0.90%) C
Qualifications
1 37 (33.33%) Security Cleared
2 33 (29.73%) SC Cleared
3 23 (20.72%) A+ Certification
4 11 (9.91%) Degree
5 7 (6.31%) APMG
5 7 (6.31%) Network+ Certification
5 7 (6.31%) PMI Certification
5 7 (6.31%) PMP
6 6 (5.41%) Microsoft Certification
7 4 (3.60%) ITIL Certification
8 3 (2.70%) CCNA
8 3 (2.70%) Cisco Certification
8 3 (2.70%) CompTIA Security+
8 3 (2.70%) DBS Check
9 2 (1.80%) BPSS Clearance
9 2 (1.80%) Computer Science Degree
9 2 (1.80%) ITIL Foundation Certificate
9 2 (1.80%) MCITP
9 2 (1.80%) MCP
10 1 (0.90%) CEH
Quality Assurance & Compliance
1 8 (7.21%) Cyber Essentials
2 5 (4.50%) ISO/IEC 27001
3 3 (2.70%) COBIT
3 3 (2.70%) ISO 14001
3 3 (2.70%) ISO 9001
3 3 (2.70%) SLA
4 1 (0.90%) QA
System Software
1 45 (40.54%) Active Directory
2 7 (6.31%) VMware ESXi
2 7 (6.31%) VMware Infrastructure
3 6 (5.41%) Hyper-V
4 5 (4.50%) Docker
4 5 (4.50%) XenDesktop
5 3 (2.70%) XenApp
Systems Management
1 17 (15.32%) SCCM
2 11 (9.91%) Microsoft Intune
3 7 (6.31%) vCenter Server
4 6 (5.41%) Nagios
5 5 (4.50%) Ansible
5 5 (4.50%) EMC NetWorker
5 5 (4.50%) Kubernetes
6 3 (2.70%) OpenView
7 2 (1.80%) CASB
7 2 (1.80%) WSUS
Vendors
1 59 (53.15%) Microsoft
2 20 (18.02%) ServiceNow
3 15 (13.51%) Salesforce
4 12 (10.81%) Veeam
5 8 (7.21%) VMware
6 7 (6.31%) Meraki
7 6 (5.41%) SolarWinds
8 5 (4.50%) Aruba
8 5 (4.50%) Citrix
8 5 (4.50%) EMC
8 5 (4.50%) Red Hat
9 4 (3.60%) BMC
9 4 (3.60%) Remedy
10 3 (2.70%) Apple
10 3 (2.70%) HP
10 3 (2.70%) Oracle
10 3 (2.70%) Sun
11 2 (1.80%) Cisco
11 2 (1.80%) SAP
11 2 (1.80%) Sophos