2nd Line Support Analyst Jobs in the Midlands

Second Line Support Analyst
England > Midlands

The median Second Line Support Analyst salary in the Midlands is £29,500 per year according to job vacancies posted during the 6 months to 1 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
1 Jun 2024
Same period 2023 Same period 2022
Rank 311 291 311
Rank change year-on-year -20 +20 -68
Permanent jobs requiring a 2nd Line Support Analyst 16 23 46
As % of all permanent jobs advertised in the Midlands 0.12% 0.27% 0.41%
As % of the Job Titles category 0.13% 0.30% 0.43%
Number of salaries quoted 14 17 39
10th Percentile £26,250 £24,500 £21,250
25th Percentile £26,813 £26,250 £23,500
Median annual salary (50th Percentile) £29,500 £28,000 £25,000
Median % change year-on-year +5.36% +12.00% -9.09%
75th Percentile £37,250 £32,500 £27,250
90th Percentile - £34,350 £31,500
England median annual salary £33,500 £31,000 £30,000
% change year-on-year +8.06% +3.33% +7.14%

All Permanent IT Job Vacancies
Midlands

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 12,357 7,658 10,690
% of permanent jobs with a recognized job title 94.60% 89.51% 95.12%
Number of salaries quoted 9,004 4,510 7,073
10th Percentile £26,250 £28,500 £27,650
25th Percentile £34,000 £37,500 £37,000
Median annual salary (50th Percentile) £47,500 £52,500 £50,000
Median % change year-on-year -9.52% +5.00% +9.89%
75th Percentile £60,250 £67,425 £63,750
90th Percentile £75,000 £77,500 £77,500
England median annual salary £52,500 £60,331 £60,000
% change year-on-year -12.98% +0.55% +9.09%

2nd Line Support Analyst
Job Vacancy Trend in the Midlands

Job postings that featured 2nd Line Support Analyst in the job title as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for 2nd Line Support Analyst in the Midlands

2nd Line Support Analyst
Salary Trend in the Midlands

3-month moving average salary quoted in jobs citing 2nd Line Support Analyst in the Midlands.

Salary trend for 2nd Line Support Analyst in the Midlands

2nd Line Support Analyst
Salary Histogram in the Midlands

Salary distribution for jobs citing 2nd Line Support Analyst in the Midlands over the 6 months to 1 June 2024.

Salary histogram for 2nd Line Support Analyst in the Midlands

2nd Line Support Analyst
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the Midlands region over the 6 months to 1 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Midlands -22 9 £34,500 +21.05%
East Midlands -17 7 £28,750 +4.55% 1
2nd Line Support Analyst
England

2nd Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the Midlands

For the 6 months to 1 June 2024, 2nd Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring 2nd Line Support Analyst in the job title.

1 10 (62.50%) Microsoft
2 8 (50.00%) Active Directory
2 8 (50.00%) Microsoft 365
3 7 (43.75%) Windows
3 7 (43.75%) Microsoft Exchange
4 6 (37.50%) Windows Server
4 6 (37.50%) Social Skills
5 5 (31.25%) Inclusion and Diversity
5 5 (31.25%) Dynamics 365
6 4 (25.00%) Power Platform
6 4 (25.00%) Virtual Team
6 4 (25.00%) Dynamics NAV
6 4 (25.00%) Dynamics CRM
6 4 (25.00%) Manufacturing
6 4 (25.00%) CRM
6 4 (25.00%) ERP
7 3 (18.75%) Problem-Solving
7 3 (18.75%) Azure
7 3 (18.75%) Driving Licence
8 2 (12.50%) BYOD
8 2 (12.50%) IoT
8 2 (12.50%) Digital Healthcare
8 2 (12.50%) DNS
8 2 (12.50%) Microsoft Certification
8 2 (12.50%) MCSA
8 2 (12.50%) Law
8 2 (12.50%) Firewall
8 2 (12.50%) Degree
9 1 (6.25%) Data Protection
9 1 (6.25%) PowerShell

2nd Line Support Analyst Skill Set
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (43.75%) Microsoft Exchange
2 1 (6.25%) SharePoint
Business Applications
1 4 (25.00%) Dynamics CRM
1 4 (25.00%) Dynamics NAV
2 1 (6.25%) Dynamics AX
Cloud Services
1 8 (50.00%) Microsoft 365
2 5 (31.25%) Dynamics 365
3 4 (25.00%) Power Platform
4 3 (18.75%) Azure
5 1 (6.25%) Entra ID
Communications & Networking
1 2 (12.50%) DNS
1 2 (12.50%) Firewall
2 1 (6.25%) DHCP
2 1 (6.25%) LAN
2 1 (6.25%) Remote Desktop
2 1 (6.25%) VPN
2 1 (6.25%) Wireless
General
1 6 (37.50%) Social Skills
2 5 (31.25%) Inclusion and Diversity
3 4 (25.00%) Manufacturing
4 2 (12.50%) Digital Healthcare
4 2 (12.50%) Law
5 1 (6.25%) Analytical Skills
5 1 (6.25%) Finance
5 1 (6.25%) Legal
Miscellaneous
1 4 (25.00%) Virtual Team
2 3 (18.75%) Driving Licence
3 2 (12.50%) BYOD
3 2 (12.50%) IoT
4 1 (6.25%) Self-Motivation
4 1 (6.25%) Team-Oriented Environment
Operating Systems
1 7 (43.75%) Windows
2 6 (37.50%) Windows Server
3 1 (6.25%) Windows 10
Processes & Methodologies
1 4 (25.00%) CRM
1 4 (25.00%) ERP
2 3 (18.75%) Problem-Solving
3 1 (6.25%) Active Listening
3 1 (6.25%) Analytical Thinking
3 1 (6.25%) Continuous Improvement
3 1 (6.25%) Critical Thinking
3 1 (6.25%) Customer Service
3 1 (6.25%) Data Protection
3 1 (6.25%) Fintech
3 1 (6.25%) Hardware Maintenance
3 1 (6.25%) Inventory Management
3 1 (6.25%) ITSM
3 1 (6.25%) Process Improvement
3 1 (6.25%) Software Deployment
Programming Languages
1 1 (6.25%) PowerShell
Qualifications
1 2 (12.50%) Degree
1 2 (12.50%) MCSA
1 2 (12.50%) Microsoft Certification
System Software
1 8 (50.00%) Active Directory
Systems Management
1 1 (6.25%) Microsoft Intune
Vendors
1 10 (62.50%) Microsoft
2 1 (6.25%) Citrix