2nd Line Support Jobs in Yorkshire

Second Line Support
England > Yorkshire

The median Second Line Support salary in Yorkshire is £31,375 per year according to job vacancies posted during the 6 months to 2 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
2 Jun 2024
Same period 2023 Same period 2022
Rank 181 230 232
Rank change year-on-year +49 +2 -42
Permanent jobs requiring a 2nd Line Support 46 58 52
As % of all permanent jobs advertised in Yorkshire 0.74% 0.77% 0.71%
As % of the Job Titles category 0.78% 0.85% 0.73%
Number of salaries quoted 42 56 50
10th Percentile £26,912 £25,750 £24,625
25th Percentile £29,250 £26,250 £25,000
Median annual salary (50th Percentile) £31,375 £27,600 £27,500
Median % change year-on-year +13.68% +0.36% +3.77%
75th Percentile £33,750 £33,750 £32,500
90th Percentile £35,000 £34,750 £38,750
England median annual salary £31,000 £32,000 £30,000
% change year-on-year -3.13% +6.67% +7.14%

All Permanent IT Job Vacancies
Yorkshire

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Yorkshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Yorkshire with a recognized job title 5,922 6,797 7,084
% of permanent jobs with a recognized job title 95.53% 90.81% 96.78%
Number of salaries quoted 4,516 3,399 4,528
10th Percentile £27,000 £30,750 £28,189
25th Percentile £35,000 £38,934 £37,500
Median annual salary (50th Percentile) £49,000 £52,500 £50,000
Median % change year-on-year -6.67% +5.00% +5.26%
75th Percentile £65,000 £69,650 £65,000
90th Percentile £80,000 £82,500 £80,000
England median annual salary £52,500 £60,567 £60,000
% change year-on-year -13.32% +0.95% +9.09%

2nd Line Support
Job Vacancy Trend in Yorkshire

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in Yorkshire.

Job vacancy trend for 2nd Line Support in Yorkshire

2nd Line Support
Salary Trend in Yorkshire

3-month moving average salary quoted in jobs citing 2nd Line Support in Yorkshire.

Salary trend for 2nd Line Support in Yorkshire

2nd Line Support
Salary Histogram in Yorkshire

Salary distribution for jobs citing 2nd Line Support in Yorkshire over the 6 months to 2 June 2024.

Salary histogram for 2nd Line Support in Yorkshire

2nd Line Support
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Yorkshire region over the 6 months to 2 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Yorkshire +53 23 £31,250 +4.17% 2
North Yorkshire +32 11 £30,500 +5.17% 1
Humberside - 4 £35,000 -
South Yorkshire +31 3 £32,500 +17.75% 3
East Yorkshire +10 1 £33,000 +22.22% 1
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Yorkshire

For the 6 months to 2 June 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Yorkshire region featuring 2nd Line Support in the job title.

1 33 (71.74%) Active Directory
2 32 (69.57%) Windows
3 28 (60.87%) Microsoft
4 25 (54.35%) Microsoft 365
4 25 (54.35%) Social Skills
5 20 (43.48%) Customer Service
6 18 (39.13%) Windows Server
7 16 (34.78%) VMware
8 15 (32.61%) DNS
8 15 (32.61%) Microsoft Office
8 15 (32.61%) Problem-Solving
9 14 (30.43%) Windows 10
10 13 (28.26%) Azure
11 11 (23.91%) DHCP
12 10 (21.74%) TCP/IP
12 10 (21.74%) LAN
12 10 (21.74%) ITIL
12 10 (21.74%) WAN
12 10 (21.74%) Citrix
13 9 (19.57%) Mac OS
13 9 (19.57%) Hyper-V
13 9 (19.57%) VMware Infrastructure
14 8 (17.39%) Android
14 8 (17.39%) Service Management
14 8 (17.39%) SCCM
15 7 (15.22%) Microsoft Certification
15 7 (15.22%) WLAN
15 7 (15.22%) Windows 7
15 7 (15.22%) Apple iOS
16 6 (13.04%) VMware ESXi

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (13.04%) Microsoft Exchange
2 1 (2.17%) SharePoint
Applications
1 15 (32.61%) Microsoft Office
2 2 (4.35%) Microsoft Excel
Cloud Services
1 25 (54.35%) Microsoft 365
2 13 (28.26%) Azure
3 5 (10.87%) Entra ID
4 3 (6.52%) AWS
5 2 (4.35%) GCP
5 2 (4.35%) SaaS
Communications & Networking
1 15 (32.61%) DNS
2 11 (23.91%) DHCP
3 10 (21.74%) LAN
3 10 (21.74%) TCP/IP
3 10 (21.74%) WAN
4 7 (15.22%) WLAN
5 5 (10.87%) Firewall
5 5 (10.87%) Network Security
6 4 (8.70%) SAN
7 3 (6.52%) NAS
7 3 (6.52%) VPN
7 3 (6.52%) Wi-Fi
8 2 (4.35%) VoIP
9 1 (2.17%) Internet
9 1 (2.17%) Intranet
Database & Business Intelligence
1 5 (10.87%) SQL Server
2 1 (2.17%) Amazon RDS
General
1 25 (54.35%) Social Skills
2 3 (6.52%) Finance
2 3 (6.52%) Public Sector
3 2 (4.35%) Games
4 1 (2.17%) Analytical Skills
4 1 (2.17%) Law
4 1 (2.17%) Legal
4 1 (2.17%) Manufacturing
4 1 (2.17%) Organisational Skills
4 1 (2.17%) Presentation Skills
4 1 (2.17%) Tech for Good
Libraries, Frameworks & Software Standards
1 1 (2.17%) Web Services
Miscellaneous
1 5 (10.87%) Onboarding
2 2 (4.35%) Driving Licence
2 2 (4.35%) Public Cloud
3 1 (2.17%) Blackberry
3 1 (2.17%) iPhone
3 1 (2.17%) Management Information System
Operating Systems
1 32 (69.57%) Windows
2 18 (39.13%) Windows Server
3 14 (30.43%) Windows 10
4 9 (19.57%) Mac OS
5 8 (17.39%) Android
6 7 (15.22%) Apple iOS
6 7 (15.22%) Windows 7
7 4 (8.70%) Unix
7 4 (8.70%) Windows Server 2016
7 4 (8.70%) Windows Server 2019
8 2 (4.35%) Linux
Processes & Methodologies
1 20 (43.48%) Customer Service
2 15 (32.61%) Problem-Solving
3 10 (21.74%) ITIL
4 8 (17.39%) Service Management
5 5 (10.87%) Computer Science
6 4 (8.70%) Service Desk Management
7 3 (6.52%) Preventative Maintenance
8 2 (4.35%) Continuous Improvement
8 2 (4.35%) Data Management
8 2 (4.35%) Data Migration
8 2 (4.35%) Migration
8 2 (4.35%) Technical Leadership
8 2 (4.35%) Trend Analysis
9 1 (2.17%) Case Management
9 1 (2.17%) High Availability
9 1 (2.17%) Kalman Filter
9 1 (2.17%) Line Management
9 1 (2.17%) Mentoring
9 1 (2.17%) Mobile Device Management
9 1 (2.17%) Web Filtering
Programming Languages
1 3 (6.52%) SQL
2 1 (2.17%) PowerShell
Qualifications
1 7 (15.22%) Microsoft Certification
2 6 (13.04%) Degree
2 6 (13.04%) MCP
3 5 (10.87%) A+ Certification
3 5 (10.87%) Computer Science Degree
3 5 (10.87%) DBS Check
4 1 (2.17%) MCSE
Quality Assurance & Compliance
1 3 (6.52%) SLA
2 2 (4.35%) GDPR
3 1 (2.17%) ISO/IEC 27001
System Software
1 33 (71.74%) Active Directory
2 9 (19.57%) Hyper-V
2 9 (19.57%) VMware Infrastructure
3 6 (13.04%) VMware ESXi
4 3 (6.52%) Virtual Machines
5 1 (2.17%) VMware Workstation
Systems Management
1 8 (17.39%) SCCM
2 4 (8.70%) Microsoft Intune
3 1 (2.17%) Autotask
3 1 (2.17%) FortiGate
3 1 (2.17%) SCOM
3 1 (2.17%) SCVMM
Vendors
1 28 (60.87%) Microsoft
2 16 (34.78%) VMware
3 10 (21.74%) Citrix
4 5 (10.87%) Cisco
5 4 (8.70%) Salesforce
6 1 (2.17%) Apple
6 1 (2.17%) Commvault
6 1 (2.17%) ConnectWise
6 1 (2.17%) Datto
6 1 (2.17%) ESET
6 1 (2.17%) Kaseya
6 1 (2.17%) ServiceNow
6 1 (2.17%) Sophos
6 1 (2.17%) Veeam